Robert Luff & Co
4.4/5, 72 reviews
82% recommended
90% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
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Latest Reviews

 View all Reviews 72
5th Apr 2024
reviewed by 'Ms Heather Wilson'
“Great staff at the Worthing Guildbourne Centre - including after care service...”
20th Oct 2022
reviewed by 'Lynne'
“David King and his team made both our property sale and purchase stress free. Their supportive service was very much ......”
29th Apr 2022
reviewed by 'Ben'
“Utterly Shambolic agency. Horrible communication (or lack of) across not just the Goring office but also the central Worthing office. ......”
5th Apr 2022
reviewed by 'Helen Godfrey'
“Susan Lee was my Sales Progression Manager..That girl is on fire!!!!She ‘held my hand’ from start to finish, ......”
16th Apr 2021
reviewed by 'Amber'
“I would put no stars if I could, lies after lies. Viewings that I was not being told about. Lies ......”
12th Mar 2021
reviewed by 'Tom'
“Lauren at Robert Luff is great to deal with - very prompt with her replies & she's always willing to lend ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 97% £69,000 £790,000
Lettings 100% 96% £550 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 2 10 1 25 3 10 2 1 5
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Robert Luff & Co Branches (view all 3)
Goring-by-Sea, BN12
Lancing, BN15
Worthing, BN11

“Quick and hassle free...”

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Jun 20,2018
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Emma
By: 'Jess'
Jun 20,2018
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Couldn't recommend Robert Luff enough. My letting was dealt with by Emma who kept me informed at all times and the process was so quick and easy....
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“Great service...”

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Jun 17,2018
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Emma
By: 'Vicky'
Jun 17,2018
0 people found
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Emma has given myself and my partner great service all the way through from when we looked at our new flat to now, she is very friendly and professional and would recommend her and her team if we were to move again...
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Comment on agent fees
Reasonable
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“Excellent...”

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Jun 07,2018
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Richard
By: 'V'
Jun 07,2018
0 people found
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We would not hesitate to recommend Robert Luff. Professional and courteous. The staff were hard working and efficient. They kept us updated at ever stage of the sale procedure....
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Comment on agent fees
Good
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“First Managing Agent...”

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May 24,2018
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Emma
By: 'Steve'
May 24,2018
0 people found
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This is the first time I have used a managing agent for my property, and it has been a great experience so far. Emma has been amazing in helping get set up, finding tenants and getting the property advertised even when there was a lot ...
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Comment on agent fees
I believe the fees are fair considering the effort Emma has put in to getting my property rented out so quickly.
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“Excellent professionals...”

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Apr 17,2018
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Emma
By: 'Campbell'
Apr 17,2018
0 people found
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I have been consistently impressed throughout my experience with Robert Luff Agency. Throughout the process I have been kept timely and fully informed; all calls and queries were politely and efficiently dealt with. Emma has been a standout contact who rapidly marketed our property and ...
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Comment on agent fees
Reasonable fees for a professional and swift service.
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“Renting Property...”

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Apr 06,2018
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By: 'Lamorna'
Apr 06,2018
1 people found
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100% NOT recommend this Estate Agent! providing me with false information, did NOT resolve any problems disgusting service all together!...
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“Emma was really helpful and professional throughout the whole process ......”

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Feb 27,2018
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Emma
By: 'Shelina'
Feb 27,2018
0 people found
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Emma was really helpful and professional throughout the whole process of finding us a tenant to check in. We will definitely consider using Robert Luff again....
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“We have dealt with several agents and would rate Robert ......”

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Feb 27,2018
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Emma
By: 'Rai'
Feb 27,2018
0 people found
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We have dealt with several agents and would rate Robert Luff on top 10 of list. It was a pleasure dealing with Robert and Emma. Emma is a bundle of efficiency and prompt and Robert Luff was very accommodating and incorporated my Special Conditions within their ...
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Comment on agent fees
Fees slightly more than I normally pay
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“We have been with other letting agents in the past, ......”

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Feb 18,2018
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Kelly
By: 'Sam&Simon'
Feb 18,2018
0 people found
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We have been with other letting agents in the past, but would definitely say that Robert Luff have been the best. They have been on hand for any issues while we lived in one of their properties and the process of moving out was made ...
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Comment on agent fees
We did not pay agent's fees as we were renting.
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“Have been renting property for over 10 years and would say ......”

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Feb 17,2018
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Emma
By: 'Paul'
Feb 17,2018
0 people found
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Have been renting property for over 10 years and would say dealing with Robert Luft and especially Emma has been a very positive experience! Nothing was too much trouble, thank you, our new home is going to be great!...
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“We dealt with Lee and Kelly at Lancing Office. Nothing ......”

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Jan 22,2018
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By: 'JanB'
Jan 22,2018
0 people found
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We dealt with Lee and Kelly at Lancing Office. Nothing was too much trouble, so very helpful. Excellent service - could not ask for more. Thank you...
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Comment on agent fees
n/a as buyer
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“After a torrid time trying to find our dream home ......”

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Jan 18,2018
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Jamie
By: 'Matt'
Jan 18,2018
0 people found
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After a torrid time trying to find our dream home in Sussex, with 2 previous collapsed purchases, we found our Forever Home through Robert Luff & Co, in Goring. Being perhaps a little sceptical in that our previous experiences had suggested that Purchasers are not always treated ...
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“We purchased our bungalow through Robert Luff. Lee and his ......”

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Jan 04,2018
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By: 'Wendy'
Jan 04,2018
0 people found
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We purchased our bungalow through Robert Luff. Lee and his team were a delight to do business with! We loved their honest, cheerful approach. They were always available to speak to, and always returned calls when they said they would - how refreshing in this ...
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Comment on agent fees
N/A as we only purchased through them.
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“We purchased our bungalow through Robert Luff. Lee and his ......”

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Jan 04,2018
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By: 'Wendy'
Jan 04,2018
0 people found
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We purchased our bungalow through Robert Luff. Lee and his team were a delight to do business with! We loved their honest, cheerful approach. They were always available to speak to, and always returned calls when they said they would - how refreshing in this ...
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Comment on agent fees
N/A as we only purchased through them.
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“Friendly, easy purchase. The whole team where brilliant. Always in ......”

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Dec 20,2017
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Michael
By: 'Andrew'
Dec 20,2017
3 people found
this helpful
Friendly, easy purchase. The whole team where brilliant. Always in communication. highly recommended. The entire purchase went smoothly. The team are very efficient, Superb estate agents....
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Comment on agent fees
Agents fees where reasonable, nothing over the top, there wasn't any figures I had to questions.
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“Excellent and professional service.Calls to the office were answered ......”

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Dec 20,2017
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Michael
By: 'G'
Dec 20,2017
1 people found
this helpful
Excellent and professional service. Calls to the office were answered promptly - exactly what you need when moving house. Highly recommend!...
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Comment on agent fees
Reasonable fees and happy to pay after receiving such a fantastic service. Like with everything, if you want a good service you will need to pay for it.
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“Very please with the lettings service. I had a few ......”

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Dec 11,2017
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Natalie
By: 'Andy'
Dec 11,2017
3 people found
this helpful
Very please with the lettings service. I had a few issues with my properties and they were very flexible and helped me sort them out without any fuss. Have always found good, reliable tenants and their communication has been excellent....
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Comment on agent fees
Letting agency fees are pretty good. You can always find cheaper but they offer a great service for the charges and they give me confidence that should any issues arise while I am away they will be dealt with professionally.
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“What an absolute star! Emma is such a lovely, cheerful ......”

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Dec 11,2017
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Emma
By: 'CharlieT'
Dec 11,2017
3 people found
this helpful
What an absolute star! Emma is such a lovely, cheerful and helpful person to deal with. We dealt with her in obtaining the most gorgeous house which we didn't expect to get. If it hadn't been for her input and assistance, it could so easily ...
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Comment on agent fees
Good
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“I have been dealing with Robert Luff & Co, Estate Agents ......”

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Dec 10,2017
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By: 'Karen'
Dec 10,2017
3 people found
this helpful
I have been dealing with Robert Luff & Co, Estate Agents and Lettings for over three years and they have never let me down. I own some rental properties that are very well looked after by Robert Gammon and his team in Lettings and whenever I ...
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Comment on agent fees
I am always looking to reduce outgoings wherever possible, I would like the letting fees to be a little less, but I believe I am getting a very good rate. I will ask again for a reduction in due course, as that is what I do.
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“Emma is professional responds swiftly at all times and does ......”

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Dec 08,2017
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Emma
By: 'Linda'
Dec 08,2017
3 people found
this helpful
Emma is professional responds swiftly at all times and does a fabulous job. We would highly recommend her. She secured a lovely tenant for our new flat within a few days of it being available. Delighted she's on the case....
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Comment on agent fees
Comparable with other agents
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“Amazing customer service from Emma. So helpful when finding myself ......”

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Dec 07,2017
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Emma
By: 'Donna'
Dec 07,2017
3 people found
this helpful
Amazing customer service from Emma. So helpful when finding myself a property to rent would highly recommend this company! Communication throughout was excellent....
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Comment on agent fees
Good
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By: Emma Blurton
Dec 07, 2017
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Brilliant service throughout from Emma. I was well informed about everything going on & the responses were great in coming back so quick to me, thank you! ...

“Robert is always very helpful and gets things done when ......”

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Dec 07,2017
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Amber
By: 'Maddocks'
Dec 07,2017
2 people found
this helpful
Robert is always very helpful and gets things done when I've needed it. I like how Amber is very proactive and helpful in assisting me as a landlord when I've needed advice. Amber has a vast contact book of tradesman to suggest when I've needed ...
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Comment on agent fees
Very good
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“I found Robert Luff & Co extremely friendly and very efficient. ......”

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Nov 24,2017
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Richard
By: 'Jo'
Nov 24,2017
3 people found
this helpful
I found Robert Luff & Co extremely friendly and very efficient. Their recommendations of solicitors/ mortgage brokers were great. Every email I sent was answered quickly and nothing that I asked for was too much. Overall one of my best experiences working with an Estate agent. ...
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Comment on agent fees
very good fee
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“Mike has done such a fantastic job in the smooth ......”

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Nov 23,2017
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Michael
By: 'Sarah'
Nov 23,2017
3 people found
this helpful
Mike has done such a fantastic job in the smooth running of the purchase of our first home. From the moment I walked in I felt welcomed and he showed me a property which he knew would be perfect for what I was looking for. ...
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Comment on agent fees
Good
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“I went to Robert Luff to sell my flat after ......”

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Nov 16,2017
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By: 'Clare'
Nov 16,2017
4 people found
this helpful
I went to Robert Luff to sell my flat after dealing with a previous competitor whom I found to be incredibly pushy. I have to say that they were a breath of fresh air, Richard and his team helped me all the way and couldn't ...
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“I would highly recommend this branch and the professional team ......”

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Nov 09,2017
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David
By: 'Russell'
Nov 09,2017
0 people found
this helpful
I would highly recommend this branch and the professional team to my friends and family. Jamie, Jack, David and Laura provided us a first class service throughout the sale of our property. In particular, the added value and personal support I received from David King ...
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Comment on agent fees
Good
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“Mike and the team at Robert Luff saw me through ......”

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Nov 09,2017
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Michael
By: 'Emily'
Nov 09,2017
3 people found
this helpful
Mike and the team at Robert Luff saw me through a very challenging sale so well. Their were always available, positive and helpful in whatever happened. I couldn't recommend them highly enough....
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Comment on agent fees
Very competitive fees.
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“Adam and the team at Robert Luff central Worthing branch ......”

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Oct 30,2017
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Adam
By: 'Mr'
Oct 30,2017
3 people found
this helpful
Adam and the team at Robert Luff central Worthing branch had a property on the market for us. Throughout the process I have to say that they were all very friendly and attentive at all poitnts with regular contact before and after appointments. We have ...
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Comment on agent fees
Well priced
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“After an appalling experience with another Ferring estate agent I ......”

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Oct 28,2017
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David
By: 'LH'
Oct 28,2017
0 people found
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After an appalling experience with another Ferring estate agent I was recommended to David by a neighbour. So glad I was as I cannot speak highly enough of him. He worked tirelessly to bring about our sale in the midst of some very difficult circumstances,...
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Comment on agent fees
They earned every single penny of their comission.
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“Excellent service. We offered on a property on a Friday ......”

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Oct 24,2017
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By: 'JS'
Oct 24,2017
3 people found
this helpful
Excellent service. We offered on a property on a Friday but had not sold ours. Adam received an e mail on Saturday morning requesting a viewing for that day. He was able to fit in that viewing on what was a very busy day for ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:32 AM 13/10/2017 by Nicola Smyth

Awards won by Robert Luff & Co

Regional Awards won by Robert Luff & Co

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