100% lettings valuation accuracy
88% lettings fee satisfaction
Regency Lettings & Property Management Limited are independent letting agents who offer bespoke service to Landlords as well as standard Tenant Find and Full Management services. Over 30 years experience. We primarily cover the villages around Godalming GU8 and Haslemere GU27.All our tenants are fully referenced and credit checked via Homelet. ...
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Regency Lettings & Property Management Limited are independent letting agents who offer bespoke service to Landlords as well as standard Tenant Find and Full Management services. Over 30 years experience. We primarily cover the villages around Godalming GU8 and Haslemere GU27.
All our tenants are fully referenced and credit checked via Homelet. All deposits are held by the DPS in a custodial scheme. We can offer Landlord Rent Recovery and Legal Guarantee Cover.
All our tenants are fully referenced and credit checked via Homelet. All deposits are held by the DPS in a custodial scheme. We can offer Landlord Rent Recovery and Legal Guarantee Cover.
Latest Reviews
View all Reviews 19
26th May 2022
reviewed by 'John'
12th Jun 2021
reviewed by 'Emma S'
12th Jun 2021
reviewed by 'Mr Thomas Stocks'
10th Jun 2021
reviewed by 'Hayley'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 88% | £850 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 11 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- GU8
- Godalming
- GU7
- Chiddingfold
- GU27
- Haslemere
- RH14
- GU28
Address
Rystead Lodge Barn Buildings,Pockford Road, Chddin
Chiddingfold,Godalming
Surrey
GU8 4XS
01428684540
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 16,2022
Jun 16,2022
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In today’s impersonal world, Valissa is a breath of fresh air, providing an outstanding level of customer service directed to the individual. She is also a fountain of local knowledge! She works tirelessly for her clients and we are incredibly grateful to her for ...
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Jun 16, 2022
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Sue thank you for such a lovely review. I am passionate about what I do and having such nice tenants to deal with makes life such much easier! ...
May 26,2022
May 26,2022
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My wife and I moved from Somerset late 2019 looking to be closer to our remaining daughter following a family trajedgy. We had no success so, after several short rentals, complicated by serious health matters, we moved towards Haslemere to be with old friends. The market ...
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May 25,2022
May 25,2022
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Regency Lettings -
My experience with Regency has been extremely positive, Valissa has been approachable, knowledgeable and available from the very beginning. Always friendly, happy to help with a few minor issues we have had and got those fixed quickly. We would happily use her ...
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Jun 12,2021
Jun 12,2021
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RLPM went the extra mile over & over again, extremely personal & professional customer service. Delighted to have a found an agent like no other!...
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Jun 12, 2021
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Thank you for the review! Property and good service are our passions. ...
Jun 12,2021
Jun 12,2021
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I am a Tenant by choice; once a decade I have, for one reason or another, had to move again, keeps me for going too complacent! Last year I found, visited and chose this property in Chiddingfold, went through all the usual bureaucracy very efficiently, ...
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Jun 13, 2021
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So pleased we were able to get you moved in in a COVID secure manner without any dramas. ...
Jun 10,2021
Jun 10,2021
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I’ve used Regency Lettings for over a year. The service is more than I expected. Valissa has gone above and beyond on many occasions for me as I am not local to the property I rent out.
I have a second property which is ...
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Jun 11, 2021
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Thank you for the lovely review Hayley. It is by being a local independent that we are able to offer a personalised service to all our clients. There are two things we are passionate about Property and giving a 1st Class Service. ...
Jun 10,2021
Jun 10,2021
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Excellent service from Valissa who is the managing agent for the house I rent. All problems have been acted on promptly with a friendly attitude ....
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Jun 11, 2021
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Thank you Linda. I always try to give the best service I can, using great local independent contractors also helps. ...
Jun 10,2021
Jun 10,2021
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I was very surprised by the very high speed of the property market around London, which made me a bit nervous to find the right property at the right time for our requirements. Finally we trusted in Regency Lettings and are still happy. We found ...
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Jun 11, 2021
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Thank you Stephan. So pleased that you and the family are settled in and happy. ...
Oct 01,2019
Oct 01,2019
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Valissa's professionalism and support was invaluable as I rented my house for the first time. She found excellent tenants and was there every step of the way to guide us through the process....
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Oct 01, 2019
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Thank you for the review Helen. I am always delighted to help and to give whatever support is needed, as it can be a daunting process renting out your home and most valuable asset for the first time, or even at any time it is good to have that reassurance. ...
Sep 30,2019
Sep 30,2019
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Valissa and her team are exceptionally good. We’ve been letting for twenty years and have never had such a positive experience - we feel our tenants are well looked after and everything is done properly, efficiently and cheerfully. Would recommend extremely highly and without ...
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Sep 30, 2019
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Thank you for your review. It is very much appreciated. ...
Sep 23,2019
Sep 23,2019
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Being out of the country, I needed someone I could trust implicitly to handle the rental of my property. I am very thankful to have come across Valissa and Regency Lettings! All aspects have been handled professionally, and I am constantly kept informed and up ...
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Sep 23, 2019
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We specialise in the management of properties for overseas clients, including answering client queries out of hours when it suits our client timescales. We will always look after a clients property the same as we would look after our own, regardless of the size! Cat fostering not a standard service, but a delight in this instance! ...
Sep 22,2019
Sep 22,2019
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Really lovely people to deal with.
Any queries we have had, has been dealt with straight away.
Very happy tenants and would always recommend to other people...
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Sep 23, 2019
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Thank you. You are equally lovely tenants to deal with! ...
Sep 20,2019
Sep 20,2019
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Genuine and personable, open and easy to talk to, to actually talk with ... just some of the qualities I can honestly share about Valissa. At a time when we were just starting out and needed a place to rent, she was right there, helping us ...
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Sep 21, 2019
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Thank you for leaving a lovely review, it is always a pleasure to help such lovely people. ...
Sep 18,2019
Sep 18,2019
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It was our first ever time of getting our own place and we looked on rightmove for a while until one week we clicked on after loosing a bit of hope and then this wonderful flat came up and I emailed Valissa thinking I will ...
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Sep 18, 2019
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Thank you Bethany. It was a pleasure, it is always daunting when you have not rented before. I am always around for any questions/queries. ...
Jan 30,2019
Jan 30,2019
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I can not recommend Valissa highly enough, she is so thorough, efficient, kind and a pleasure to deal with, you couldn't feel in safer hands. She found me excellent tenants and went totally above and beyond what one would expect to make sure everything ran ...
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Comment on agent fees
Fees are far more reasonable than those you pay with a large agency and Valissa certainly earns her commission.
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Jan 30, 2019
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Thank you for such a lovely review. It is an absolute pleasure to rent out such a beautiful cottage for such a wonderful client, and to lovely tenants too! I love what I do and it is lovely when clients appreciate my passion. ...
Oct 02,2017
Oct 02,2017
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Valissa went above and beyond the role of the agent. She was available at all hours and no issue was too big or small for her to handle. I love that she is so committed to her community and has such passion for what she ...
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Oct 02, 2017
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Thank you Charlotte for such a lovely review. It is true I am passionate about what I do and all the more pleasurable for having lovely tenants like you and your family. So pleased that you have purchased a beautiful house in the area. ...
Jun 27,2017
Jun 27,2017
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Valissa at Regency Property Management Ltd provided excellent service - top class advice in a professional but personal manner, and goes the extra mile to ensure we were well informed. Highly recommended...
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Comment on agent fees
Good rates - competitive and offering good value for money
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Apr 21,2017
Apr 21,2017
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We were thoroughly impressed by the friendly, transparent, helpful and fairly priced service provided by Regency Lettings & Property Management Ltd. We honestly could not fault them....
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Comment on agent fees
The agent's fees were extremely fair compared to some others we have seen and clearly stated.
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Jun 21,2015
Jun 21,2015
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Am disgusted at the actions of this company regarding the return of only half of the £1200 deposit!! Was informed that there were stains on a sink, that were there at the time of moving in and a drawer runner was broken and would not be ...
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What agent could do to change your mind?
Give back the whole deposit!!!Attached Filesnbsp;
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Jun 10, 2021
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This bad review was obviously meant for Regents Lettings in Newbury given the postcode. Unfortunately although we have flagged this with All The Agents they will not remove the bad review wrongly left for our company. https://newbury-west-berkshire.cylex-uk.co.uk/company/regent-letting-16003664.html ...
Landlord Fees
Tenancy Agreement
£150 (inc. VAT), On Completion (Fees are not negotiable)Tenancy Agreement Fee
Last updated on 31/05/2019, 4:35 PM by Valissa Burnett DirectorTenant Fees
Holding Fee
£230.76 (inc. VAT), Pay UpfrontYou will be required to pay a reservation fee of up to the equivalent of 1 weeks rent. This will reserve the property whilst references and credit checks are undertaken. The holding deposit can be used as part of the initial rent due or can be refunded. (Subject to certain terms).
For example £230.76 on a £1,000 pcm rental.
Tenancy Agreement
£70 (inc. VAT), On CompletionTenancy Agreement renewal fee to existing tenant
Last updated on 31/05/2019, 4:36 PM by Valissa Burnett DirectorReferencing
£45 (inc. VAT), On CompletionEnhance level credit check and referencing fee will be charged per reference, we recommend that all references and credit checks are carried out by Homelet at 'Enhance' level. Enhance level checks are required for Landlord Rent Recovery cover and include landlord and employer references. Insight credit check reports are available for £25 per reference.
Last updated on 31/05/2019, 4:49 PM by Valissa Burnett DirectorLet only service
8% (inc. VAT), On CompletionTenant Find and Let only service.
- Determine a realistic market rent for the property.
- Advertise the property as necessary, carry out viewings, locate suitable tenants, obtain references and credit checks, and deal with negotiations.
- Receive the initial rental monies, and account the same to the Landlord and/or their accountant by way of a statement of income and expenditure. Such statement shall be provided by email together with copy invoices, unless hard copies are requested.
- Credit net rental receipt into the Landlords UK bank/building society (after deduction of fees).
- Subject to Fee: Arrange EPC, arrange gas safe check, draw up tenancy agreement, arrange inventory and check-in/out
- To deal with all paperwork and transfer of tenant deposit to the Deposit Protection Service custodial deposit scheme.
As at 1st June 2019 all fees quoted are not subject to VAT.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Write to: Regency Lettings & Property Management Limited, Rystead Lodge Barn Buildings, Chiddingfold, Surrey, GU8 4XS.
We are committed to providing a professional service to all our clients and customers.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
[email protected]
www.tpos.co.uk
Last updated at 1:11 PM 04/01/2023 by Valissa Burnett
We are committed to providing a professional service to all our clients and customers.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
[email protected]
www.tpos.co.uk
Best Letting Agent in GU8 
Best Letting Agent in Godalming 
Best Letting Agent in Godalming 
