Robinson Jackson Partnership
3/5, 69 reviews
48% recommended
77% sales valuation accuracy
68% sales fee satisfaction
Whether you are a first time buyer, or have a house to sell, as INDEPENDENT ESTATE AGENTS, we are able to offer sound, professional advice on all aspects of selling and buying your new home. show more Whether you are a first time buyer, or have a house to sell, as INDEPENDENT ESTATE AGENTS, we are able to offer sound, professional advice on all aspects of selling and buying your new home.

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Latest Reviews

 View all Reviews 69
3rd Nov 2024
reviewed by 'Christine'
“I had a terrible experience. George Bontoft and James Covey behaved in such a horrible way....”
12th Apr 2024
reviewed by 'sabaratnam'
“I am a Landlord and I have had a very bad experience with the Robinson-Jackson Barnehurst branch. They recommended a ......”
22nd Jun 2022
reviewed by 'aniko'
“Just called the branch of Sydenham to get some details of one of their property in Sydenham and when I ......”
13th Oct 2021
reviewed by 'Lynn'
“Robinson & Jackson found us lovely bungalow. Dealt mostly with Natalie who was absolutely brilliant. Always welcomed any questions or concerns ......”
17th Aug 2021
reviewed by 'L .and T. P'
“From his initial visit we received excellent advice and consistent support from Andrew. He always returned our calls and did ......”
12th Aug 2021
reviewed by 'Mel Geoghegan'
“Andrew Greene, Tony Hodges and Samantha Birks in the Blackfen Sales team have supported us through a complex (and long) ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 77% 68% £185,000 £872,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 3 1 1 20 7 6 5 2 20
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: 10:00 - 16:00
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
Overall
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Latest Properties

No Properties

Robinson Jackson Partnership Branches (view all 20)
Barnehurst, DA7
Belvedere, DA17
Bexley Village, DA5
Bexleyheath, DA6
Catford, SE6
Dartford, DA1
Ebbsfleet Garden City, DA10
Eltham, SE9

“Mrs Cleary...”

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Apr 20,2018
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Sue
By: 'Cathy'
Apr 20,2018
0 people found
this helpful
I was very happy with the service from Sue and Ben. The whole process had been very stressful for me as you were the second agent I used and it took over 18 months from point of sale to completion. only 6/7 months of that was with ...
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Comment on agent fees
we were happy with the fee
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“Working with Neil on the sale of our two properties ......”

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Dec 23,2017
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Neil
By: 'Martin'
Dec 23,2017
0 people found
this helpful
Working with Neil on the sale of our two properties couldn't have been more simpler and easy. I think Neil added a lot of value to in terms of matching us with the buyer best suited for us, and making us feel assured and confident ...
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Comment on agent fees
Very reasonable considering the project managent that goes with the process.
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“Fantastic service, Neil and his team were very helpful and ......”

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Dec 22,2017
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Neil
By: 'TerryC'
Dec 22,2017
0 people found
this helpful
Fantastic service, Neil and his team were very helpful and made our move stress free. I would recommend using them again....
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Comment on agent fees
Good
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“Dallas at RMJ is apparently the area partner. His attitude ......”

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Dec 16,2017
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By: 'Sarah'
Dec 16,2017
5 people found
this helpful
Dallas at RMJ is apparently the area partner. His attitude towards buyers is absolutely atrocious. We unfortunately lost our buyer of our house, so informed him that we were contacting previous viewers to replace our old buyer. We found a new buyer within 4 hours and ...
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Comment on agent fees
No idea as we were buying through them
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“We sold and brought with robinson jackson a month ago ......”

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Oct 28,2017
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By: 'Sophie'
Oct 28,2017
3 people found
this helpful
We sold and brought with robinson jackson a month ago and was the worst expereince of my life. They sold us a lie just so we would sign on the dotted line. Sales progression department a joke. Rude, unprofessional, constantly had to chase them up. ...
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Comment on agent fees
Bad as to complete lack of service
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“The market had changed, a difficult sale with issues on ......”

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Aug 05,2017
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Saphire
By: 'K'
Aug 05,2017
0 people found
this helpful
The market had changed, a difficult sale with issues on the buyers chain, up stepped Saphire, negotiated between all parties concerned, tenacious in her quest to acheive for all parties. Saphire made the process happen, in fact all staff at Sydenham were professional but Saphire ...
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Comment on agent fees
Acceptable fees
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“Great saleman, awful estate agentThis was our first time we ......”

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Apr 01,2017
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Matt
By: 'Jon'
Apr 01,2017
4 people found
this helpful
Great saleman, awful estate agent This was our first time we had sold a property so when Matt came in with his Salesman approach of 'I know 200 people looking for a house like your's' I should have known it was too good to be true ...
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Comment on agent fees
Good fees if we had received a service in return
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“Despite so many bad reviews me and my wife went ......”

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Dec 23,2016
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Simon
By: 'Garry'
Dec 23,2016
5 people found
this helpful
Despite so many bad reviews me and my wife went to buy a property through them. They used us as their sales tactic. Our offer was accepted by the vendor with a condition that we process our mortgage asap. However despite being first like computer ...
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“Having exchanged this morning, I can say I have had ......”

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Dec 07,2016
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By: 'Simon'
Dec 07,2016
1 people found
this helpful
Having exchanged this morning, I can say I have had a very positive experience with the Welling branch of Robinson Jackson. From the outset they were very business-like, in that they were focussed completely in getting my house sold. I have had experiences in the ...
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Comment on agent fees
Reasonable
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“Recently purchased a property in Sydenham and Robinson Jackson were ......”

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Nov 14,2016
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By: 'Lucky'
Nov 14,2016
7 people found
this helpful
Recently purchased a property in Sydenham and Robinson Jackson were so unhelpful I felt compelled to write this review! The worst in the area by a mile! They are rude, unhelpful, surly and ill informed. I will give them the benefit of the doubt and ...
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Comment on agent fees
No idea
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“I found the agency Robinson Jackson,Blackfen, very high-handed when ......”

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Aug 16,2016
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By: 'ShockedBuyer'
Aug 16,2016
8 people found
this helpful
I found the agency Robinson Jackson,Blackfen, very high-handed when they conducted the viewing on a property. When I asked questions during the viewing I was told off in a condescending tone that made me feel as if they were unwilling to share information. When ...
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“Very unpleasant experience dealing with Robinsin Jackson Belvedere. They made ......”

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Aug 08,2016
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By: 'Unhappy'
Aug 08,2016
9 people found
this helpful
Very unpleasant experience dealing with Robinsin Jackson Belvedere. They made our proposed purchase a stressful process, providing misleading and uncertain information. Their customer service was non existent and I've never had a supposedly customer facing agency insult me down the phone before. They were rude, ...
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By: Dee
May 04, 2022
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Fully agree with the above. ...

“I sold with Robinson Jackson end of last year. It ......”

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Jul 04,2016
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By: 'Dave'
Jul 04,2016
8 people found
this helpful
I sold with Robinson Jackson end of last year. It was the most stressful experience ever. The valuation and marketing was great but once the file went to their so called 'progression' unit it all went down hill. I was treated like I was a ...
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“The Robinson Jackson experience was a complete mess from start ......”

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Mar 22,2016
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By: 'Sophia&Charlie'
Mar 22,2016
3 people found
this helpful
The Robinson Jackson experience was a complete mess from start to finish. Steven was the agent in charge of selling the property and although very nice was completely hopeless at staying on top of things or staying in contact. We had to constantly chase him ...
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What agent could do to change your mind?
Cheaper than other agents but not worth it for the horrendous service.
Attached Filesnbsp;
Comment on agent fees
Cheaper than other agents but not worth it for the horrendous service.
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“Horrible experience. Contacted them to sell a property. Many call ......”

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Dec 14,2015
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Dallas
By: 'juan'
Dec 14,2015
1 people found
this helpful
Horrible experience. Contacted them to sell a property. Many call back and site visit promises but never got back to us. Called them many times to complain but it seems they do not take customers seriously. Worst state agent we have dealt with ever. Shame ...
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“The service I received 15 years ago when I sold my ......”

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Sep 08,2015
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By: 'Carmel'
Sep 08,2015
0 people found
this helpful
The service I received 15 years ago when I sold my property via Robinson Bellegrove & Jackson was excellent, therefore, when I looked at purchasing another property in June this year I contacted them again. The customer care and service I received this time around was second ...
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Comment on agent fees
The fees for the purchase of my property were very reasonable and the service was excellent. The transaction overall was very smooth. Thank you, Carmel
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“I have not hesitation in recommending Robinson Jackson. From start ......”

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Aug 06,2015
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By: 'Ashley'
Aug 06,2015
0 people found
this helpful
I have not hesitation in recommending Robinson Jackson. From start to finish throughout the sale of my property, I have received an excellent service and the team are very thorough. In particular, Ben and Sue worked hard to ensure the whole process was smooth and ...
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“I would like to share my personal experience with one ......”

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Jul 18,2015
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By: 'Disappointed'
Jul 18,2015
5 people found
this helpful
I would like to share my personal experience with one of the local estate agents Robinson & Jackson Bexleyheath branch. My husband and I have been looking to buy a house in Bexleyheath area for a few months. Unfortunately good properties do not come up on ...
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What agent could do to change your mind?
Be professional. Provide good customer service. Treat people with respect.
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“My offer was accepted at the beginning of May and ......”

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Jul 15,2015
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By: 'Patty'
Jul 15,2015
1 people found
this helpful
My offer was accepted at the beginning of May and their...
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By: robert wright
Feb 06, 2016
View all comments (2)
Dear Patty We have looked through our records and no one with your name has ever registered with us or agreed an offer on any properties through us. We have never had a complaint of this nature either. We are not sure whether this is a genuine post. Please get in touch with us so that we can verify your complaint and resolve the matter for you. We have very high standards and we are very approachable, please do get in touch. Kind regards Robert Wright Robinson Jackson ...

“My brother and I were very impressed by Ben & his ......”

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Jul 14,2015
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By: 'Barry'
Jul 14,2015
1 people found
this helpful
My brother and I were very impressed by Ben & his team from start to finish. They were clear and concise, courteous and we knew we could trust them straight away. Throughout the transaction they kept us up to date with any developments and were always ...
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“We visited an open house with Robinson Jackson for a ......”

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Jun 05,2015
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By: 'Disgruntled'
Jun 05,2015
8 people found
this helpful
We visited an open house with Robinson Jackson for a property located in Bexleyheath. We liked the property as it seemed like a nice location and we were expecting our first child shortly. We asked the agent on the day how the open house worked ...
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“Ben Harrington was very professional from the outset in arranging ......”

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Nov 20,2014
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By: 'Mr'
Nov 20,2014
0 people found
this helpful
Ben Harrington was very professional from the outset in arranging the initial valuation of our property to then marketing this and booking in a phenomenal number of appointments on our open day to ensure a quick sale for the best price. Sue Cooper then really ...
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“When I first met the manager of this firm they ......”

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Sep 25,2014
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David
By: 'Miss'
Sep 25,2014
2 people found
this helpful
When I first met the manager of this firm they had so much big talk. They said they could sell in two weeks and said they had several buyers interested. I had 5 views in the first month. They called me once to feed back and ...
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What agent could do to change your mind?
He could have offered me support and he could have communicated with me on a regular basis. I find this so upsetting as I have never sold before so would have benefitted from their guidance considering I'm paying them for a service.
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By: david
Oct 20, 2014
View all comments (1)
Hi Miss Hurd Sorry you was not happy with our service. I'm a little confused as I cant find you on any of our records. We always give feedback on all viewings. And will always work with our clients to ensure they are sold quickly and at a good price. Please contact the office so I can discuss further. regards David ...

“Not having moved for 40 years I didn't know what to ......”

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Jun 07,2014
Minithumbup
By: 'Heathe'
Jun 07,2014
1 people found
this helpful
Not having moved for 40 years I didn't know what to expect. I am more than happy to endorse the Welling Team for the way they handled the sale of my house. They listened to my concerns and arranged 7 viewings and 2 offers within a week. They ...
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“We were 1st time buyers and and lost our 1st ......”

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Dec 19,2013
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Alex
By: 'atif'
Dec 19,2013
0 people found
this helpful
We were 1st time buyers and and lost our 1st property because seller pulled out after 3 weeks Luckily we found our dreams house and after intense negotiations we managed to secure the property Tony (branch partner) Steve , alex all were very helpful and understood our ...
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“I have used Robinson & Jackson a number of times over ......”

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Oct 30,2013
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Joanne
By: 'happylandlord'
Oct 30,2013
2 people found
this helpful
I have used Robinson & Jackson a number of times over the years to let out and manage my properties and I have always been impressed with their professional approach and speed at which the find suitable tenants. The property manager is very helpful and my ...
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“Absolutely disgusted by the sly tactics this estate agent goes ......”

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Aug 09,2013
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Simon
By: '123'
Aug 09,2013
6 people found
this helpful
Absolutely disgusted by the sly tactics this estate agent goes to! They are unhelpful, rude, and generally not very pleasant!! Waste of your time use a better agent that wants your sale!!...
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What agent could do to change your mind?
Helped more worked with me not against
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“Have dealt with this agent letting my property. From the ......”

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Jun 01,2013
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By: 'Unsatisfied'
Jun 01,2013
3 people found
this helpful
Have dealt with this agent letting my property. From the outset to the selection of tenants, they were awful, they have been unprofessional, record keeping and communication has been poor. Site visits to my property have been amateurish, advice and knowledge of legal situations has ...
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What agent could do to change your mind?
The agent could have recognised that they were poor, apologise and then fix the issues with clear and concise communication throughout the process.
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By: Tickle
Oct 04, 2013
View all comments (1)
Be a brave customer and call the agent to discuss any problems you have. With hundreds of customers, both new and returning its possible it's a landlord issue NOT THE AGENT. ...

“DO NOT USE THEM, AVOID LIKE A PLAGUE!!!! Upon our ......”

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Apr 30,2013
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By: 'Kick2theballs'
Apr 30,2013
6 people found
this helpful
DO NOT USE THEM, AVOID LIKE A PLAGUE!!!! Upon our moving in to the property the keys weren't ready, we had to go out ourselves and make copies (photocopied the receipt and will reduce it from our rent). Only after over a month we received 2...
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“The specialist progression unit that RJ offer is in my ......”

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Apr 22,2013
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By: 'Scathers'
Apr 22,2013
3 people found
this helpful
The specialist progression unit that RJ offer is in my opinion a waste of time, we have contacted then 2-3 times a wk to get updates on the purchase of our property and each time we get fobbed off with different stories. Most recently, we ...
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What agent could do to change your mind?
Live by their progression unit policy, they have made this process more stressful then relieving it
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Vendor Fees

1.0% + VAT

Landlord Fees

N/A

Tenant Fees

N/A
Last updated at 19/10/2022, 6:18 PM by Andrew Greene
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact the branch partner in the first instance.
Last updated at 5:18 PM 19/10/2022 by Andrew Greene

Awards won by Robinson Jackson Partnership

Regional Awards won by Robinson Jackson Partnership

Individual Branch Awards

Blackfen, DA15



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