Rise Sales and Lettings
4.8/5, 125 reviews
96% recommended
95% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
88% lettings fee satisfaction
EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY £ THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.We ... show more EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY £ THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.

Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.

We are members of the National Lettings Scheme, Safe Agent and the Property Ombudsman so you can be assured that your property is in good hands.

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Latest Reviews

 View all Reviews 125
4th Jun 2021
reviewed by 'Audrey'
“Completion of my house sale was today and I must commend Rise for the very professional way in which they ......”
2nd May 2020
reviewed by 'Christina'
“Rise Estate Agents are absolutely horrible to students! I've detailed just some of our experiences with them below.First of, ......”
6th Sep 2019
reviewed by 'Jamie'
“After some months of inactivity with one of their competitors, I shifted to Rise and immediately had multiple offers in ......”
29th Apr 2019
reviewed by 'Chris'
“While the house was quite nice, and the rent fair, I felt frustrated at every turn by the lettings agents. ......”
8th Jan 2019
reviewed by 'Mrs'
“We viewed 7 properties in one day with 7 different companies as we are relocating. Melanie was taking photos of a property ......”
12th Sep 2018
reviewed by 'Mike'
“Rise was recommended to us and Paul and his team provided excellent knowledge service and advice on successfully selling our ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £50,000 £395,000
Lettings 75% 88% £300 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 1 17 3 63 0 21 0 1 1
Areas covered
  • Durham
  • Chester le Street
  • Houghton le spring
  • DH1
  • DH2
  • DH3
  • DH4
  • DH5
  • DH6
  • DH7
Address

3 New Elvet
Durham
County Durham
DH1 3AQ
0191 386 5349

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   88 to Rent   20
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“My property has been in the hands of Rise lettings ......”

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Oct 15,2013
Minithumbup
Staff profile picture
Matt
By: 'Martin'
Oct 15,2013
1 people found
this helpful
My property has been in the hands of Rise lettings since they started 5/6 years ago. Matt and his team have been nothing short of amazing. I have several properties throughout the country with different letting agents but have never had service like this. They are ...
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“Very professional, with good people who can think outside the ......”

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Oct 14,2013
Minithumbup
By: 'Gary'
Oct 14,2013
0 people found
this helpful
Very professional, with good people who can think outside the box. These people have done things for me, looking after my place well during unoccupied periods, that exceptional attention I don't forget. Highly recommendable....
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“I had a good experience dealing with Rise and found ......”

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Oct 10,2013
Minithumbup
By: 'Robert'
Oct 10,2013
0 people found
this helpful
I had a good experience dealing with Rise and found them to be professional and very approachable. I have previously leased my property with a couple of the other local estate agents and thought I would give Rise Lettings a go. They sourced tenants for ...
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“Was recommended to Matt Geany at Rise by another landlord ......”

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Oct 02,2013
Minithumbup
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Matt
By: 'Ian'
Oct 02,2013
2 people found
this helpful
Was recommended to Matt Geany at Rise by another landlord having had no luck letting our property using other local agents. Matt's team did an excellent job sourcing a suitable tenant within a reasonable period of time and dealt with the new tenancy in an ...
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“I have had two fully managed properties with Rise Lettings ......”

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Oct 02,2013
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Matt
By: 'Richard'
Oct 02,2013
2 people found
this helpful
I have had two fully managed properties with Rise Lettings since 2007, when I was introduced to the proprietor, Matt Geany in the early days of his lettings business. As a property sourcer at the time it was essential to have a reliable, competitive and creative ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Procedure

As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,
Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest
standards of service to all landlords, tenants, Vendors and buyers but to ensure that your
interests are safeguarded, we offer the following:


If you believe you have grievance, please write in the first instance to Mr Matt Geany at the
address below:


3 New Elvet
Durham
DH1 3AQ 


1. The grievance will be acknowledged within 3 working days of receipt and then investigated
thoroughly in accordance with established “in-house” procedures. A formal written outcome of
the complaint will be sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and confirm our revised response date. 


2.  If you remain dissatisfied with the result of the internal investigation, please contact
Matthew Geany who will review the complaint.


3.  Following the conclusion of our in-house review we will write to you with a final written
statement.


4.  If you are dissatisfied with the conclusion of the in-house review of the complaint, you
can refer the matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX

Last updated at 11:45 AM 05/04/2017 by allAgents

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