Rise Sales and Lettings
4.8/5, 125 reviews
96% recommended
95% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
88% lettings fee satisfaction
EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY £ THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.We ... show more EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY £ THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.

Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.

We are members of the National Lettings Scheme, Safe Agent and the Property Ombudsman so you can be assured that your property is in good hands.

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Latest Reviews

 View all Reviews 125
4th Jun 2021
reviewed by 'Audrey'
“Completion of my house sale was today and I must commend Rise for the very professional way in which they ......”
2nd May 2020
reviewed by 'Christina'
“Rise Estate Agents are absolutely horrible to students! I've detailed just some of our experiences with them below.First of, ......”
6th Sep 2019
reviewed by 'Jamie'
“After some months of inactivity with one of their competitors, I shifted to Rise and immediately had multiple offers in ......”
29th Apr 2019
reviewed by 'Chris'
“While the house was quite nice, and the rent fair, I felt frustrated at every turn by the lettings agents. ......”
8th Jan 2019
reviewed by 'Mrs'
“We viewed 7 properties in one day with 7 different companies as we are relocating. Melanie was taking photos of a property ......”
12th Sep 2018
reviewed by 'Mike'
“Rise was recommended to us and Paul and his team provided excellent knowledge service and advice on successfully selling our ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £50,000 £395,000
Lettings 75% 88% £300 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 1 17 3 63 0 21 0 1 1
Areas covered
  • Durham
  • Chester le Street
  • Houghton le spring
  • DH1
  • DH2
  • DH3
  • DH4
  • DH5
  • DH6
  • DH7
Address

3 New Elvet
Durham
County Durham
DH1 3AQ
0191 386 5349

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   88 to Rent   20
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“I was a prospective customer with this estate agent. Bid ......”

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Jul 09,2015
Minithumbdown
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Paul
By: 'Willnotdisclose'
Jul 09,2015
1 people found
this helpful
I was a prospective customer with this estate agent. Bid accepted, mortgage approved, valuation was just about to be arranged and solicitors forms in. I was then informed that the vendor has decided to go with another offer no notice. Really poor cominications, was informed ...
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“Andy was really professional and helpful during all the letting ......”

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Jul 09,2015
Minithumbup
By: 'David'
Jul 09,2015
4 people found
this helpful
Andy was really professional and helpful during all the letting process. We viewed different houses and he gave me as much information as I needed about the different houses. Finally, I rent one and I needed to move in the house asap. Andy did all ...
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“Andy has been an absolute star. For personal reasons my ......”

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Jul 07,2015
Minithumbup
By: 'Lynne'
Jul 07,2015
1 people found
this helpful
Andy has been an absolute star. For personal reasons my daughter had to cease her tenancy unexpectedly. Andy was supportive throughout, explaining our options and how Rise could assist us. Throughout the process he kept myself and my daughter fully informed. Through his efforts the ...
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“I selected RISE to sell my property as I had ......”

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Jul 06,2015
Minithumbup
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Paul
By: 'KE'
Jul 06,2015
0 people found
this helpful
I selected RISE to sell my property as I had heard good reviews from colleagues in Durham University. Paul Rickaby came to my house, was courteous, professional and proficient in providing all the details I required in order to understand how the process worked including ...
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Comment on agent fees
As my house sold quickly, I was able to take advantage of the March offer - a very low rate!
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“Paul was very helpful in helping our sale go through ......”

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Jun 26,2015
Minithumbup
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Paul
By: 'Adam'
Jun 26,2015
0 people found
this helpful
Paul was very helpful in helping our sale go through as easily as possible, and offered more than other agents we spoke to at a very competitive price. I would certainly recommend him and Rise to other people looking to sell their property....
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Comment on agent fees
The fees were part of a promotional offer, and came to ‚£500 approx all in. This included re listing when the first buyers pulled out.
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“The agent was very helpful in giving a realistic view ......”

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Apr 20,2015
Minithumbup
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Paul
By: 'Seller'
Apr 20,2015
0 people found
this helpful
The agent was very helpful in giving a realistic view of the current market conditions and managing my expectations for a sale from the first visit. This gave me confidence to choose the agency over others that I had used for quotes. The sales fees ...
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Comment on agent fees
Very reasonable. No pressure to pay for 'unwanted extras'.
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“Paul Rickaby made purchasing our first home the most easy, ......”

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Apr 15,2015
Minithumbup
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Paul
By: 'Laura'
Apr 15,2015
0 people found
this helpful
Paul Rickaby made purchasing our first home the most easy, enjoyable experience we could have hoped for. His friendly personality combined with his outstanding knowledge in his area of work proved to be invaluable during the purchase process. My partner and I were always kept ...
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“Andrew did everything possible to help make our first move ......”

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Apr 01,2015
Minithumbup
By: 'ElRoberts'
Apr 01,2015
1 people found
this helpful
Andrew did everything possible to help make our first move very easy and stress free, Once we were in the flat if there were problems they were sorted as quick as possible. Would recommend to anybody looking for a stress free move. Thanks...
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“From our very first viewing my husband and I knew ......”

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Mar 04,2015
Minithumbup
By: 'Danielle'
Mar 04,2015
2 people found
this helpful
From our very first viewing my husband and I knew instantly that Andrew was going to be a great support. There were a number of teething problems from our end in securing the property but Andrew helped us every step of the way. He is ...
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“Found the agents willingness to negotiate the fee we would ......”

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Feb 25,2015
Minithumbup
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Paul
By: 'C&'
Feb 25,2015
0 people found
this helpful
Found the agents willingness to negotiate the fee we would pay very helpful. Was a sense that we were partners in selling our property and able to discuss best approach to take to marketing. We were able to make alterations to the details that were ...
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Comment on agent fees
We were able to negotiate a fee that was fair, taking into account the property in terms of its saleability and value and the work that the agent would be doing to facilitate the sale.
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“I have just used Rise in both the sale and ......”

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Feb 24,2015
Minithumbup
By: 'S'
Feb 24,2015
0 people found
this helpful
I have just used Rise in both the sale and purchase of a new property. The service was second to none, very fast efficient and proactive. I would recommend them and will be using them again in the very near future....
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Comment on agent fees
very affordable
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“I was very impressed with the service given by Paul ......”

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Feb 17,2015
Minithumbup
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Paul
By: 'H'
Feb 17,2015
0 people found
this helpful
I was very impressed with the service given by Paul Rickaby of Rise. His attention to detail far outclassed other agents I have used in the past. The particulars of sale were very accurate, photos were excellent and he kept me informed at all stages ...
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Comment on agent fees
There was an introductory offer of 0.5% at the time so I was very happy about that but even if the fee had been 1% I would have been happy to pay it for the excellent service I received.
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“Mr Rickaby has been with us every step of the ......”

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Jan 23,2015
Minithumbup
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Paul
By: 'A'
Jan 23,2015
0 people found
this helpful
Mr Rickaby has been with us every step of the way, from the free estimation to begin with, the sound advice and guidance on deciding how to market the house, the extremely reasonable agency fees and the on the minute updates with every viewing and ...
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Comment on agent fees
The lowest I've seen!!! (0.5%)
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“I had previously rented two properties through Rise Lettings and ......”

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Jan 16,2015
Minithumbup
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Paul
By: 'R'
Jan 16,2015
0 people found
this helpful
I had previously rented two properties through Rise Lettings and had received a good service so when I needed an estate agent for the sale of my property I chose Rise again. From the first contact with the sales agent Paul the service was efficient, ...
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Comment on agent fees
Considering the good service the fees are low. I'd have no hesitation to recommend Rise to anyone.
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“As a buyer, I was pleasantly surprised by the incredible ......”

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Jan 05,2015
Minithumbup
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Paul
By: 'Dean'
Jan 05,2015
0 people found
this helpful
As a buyer, I was pleasantly surprised by the incredible service I received from Rise. They ensured that the whole process went smoothly from the initial offer to handing over the keys. Paul and his team also treated me more like an individual than any ...
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“The initial contact from Rise was via a letter offering ......”

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Dec 10,2014
Minithumbup
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Paul
By: 'Joe'
Dec 10,2014
0 people found
this helpful
The initial contact from Rise was via a letter offering their services as our property had been up for sale with another agent for some months. From the first instance, we found a very professional service, good advice, excellent presentation and close contact which resulted ...
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Comment on agent fees
Good value
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“Paul is the perfect representative for your Company. He is ......”

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Nov 19,2014
Minithumbup
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Paul
By: 'Deborah'
Nov 19,2014
1 people found
this helpful
Paul is the perfect representative for your Company. He is beyond helpful and definately goes that extra mile. He made me feel like I was his only customer. He is more than polite and always kept me up to date with the proceedings. He helped ...
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Comment on agent fees
More realistic than most of the other agents.
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“Paul was extremely helpful throughout the entire process. From the ......”

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Nov 19,2014
Minithumbup
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Paul
By: 'arobson1'
Nov 19,2014
1 people found
this helpful
Paul was extremely helpful throughout the entire process. From the very start he listened, was attentive, replied quickly to emails / phone calls and understood where we stood as a buyer. The sellers solicitor was not great, but Paul made sure to chase them and to ...
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“Having a fire at our home we were looking to ......”

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Sep 15,2014
Minithumbup
By: 'keith'
Sep 15,2014
1 people found
this helpful
Having a fire at our home we were looking to rent local and through our insurance company we were put in touch with Rise . We met Andy who showed us some properties to rent and we were luky to find one that was ideal for ...
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“Being old fashioned I was after the manager to send ......”

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Aug 19,2014
Minithumbup
By: 'm'
Aug 19,2014
2 people found
this helpful
Being old fashioned I was after the manager to send a letter of appreciation, but due to the modern wonders of computing. its not many agents that will be able to hold a candle to this person and his agency. The remit was 3 bedrooms, cat ...
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By: Matt Geany
Aug 21, 2014
View all comments (1)
Thank you so much for taking the time to write this review. I cannot tell you how much I, as the company Director appreciate people taking time out to write reviews. This can be a stressful job at times and getting good feedback like this makes it all worth it. Andrew is an excellent agent and I am proud to have him as part of the team. Well done Andrew and thank you for the review Michael. ...

“Really thankful for the prompt, friendly, professional and responsive service ......”

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Jul 24,2014
Minithumbup
By: 'Andrea'
Jul 24,2014
4 people found
this helpful
Really thankful for the prompt, friendly, professional and responsive service I have received from Andrew. Andrew has been really flexible and accommodating. I got the feeling throughout my dealings with him that he really cares about his customers and their needs; that the business has ...
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“Really good communication, kept us informed all the way, was ......”

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Jun 18,2014
Minithumbup
By: 'Matt'
Jun 18,2014
0 people found
this helpful
Really good communication, kept us informed all the way, was able to empathise with issues relating to being a landlord. Able to work on own initiative resulting in a speedy tenancy....
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“It was an absolute pleasure letting from Rise. They were ......”

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May 20,2014
Minithumbup
By: 'Alex'
May 20,2014
1 people found
this helpful
It was an absolute pleasure letting from Rise. They were always incredibly helpful and replied to queries quickly. Very professional, yet personal. Highly recommended....
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“I am a Non-Resident Landlord living in the Middle East. ......”

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May 19,2014
Minithumbup
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Matt
By: 'Vicki'
May 19,2014
0 people found
this helpful
I am a Non-Resident Landlord living in the Middle East. Matt and his team instill an air of confidence and capability with regard to the management of our property in Consett; something I need living abroad. They always keep us up to date and seem ...
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“Rise have been fantastic, from the very first time I ......”

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Jan 07,2014
Minithumbup
By: 'sam'
Jan 07,2014
1 people found
this helpful
Rise have been fantastic, from the very first time I had contact with Andy right up to the present day. In comparison to my last agent, rise are excellent! If I've ever had an issue, I call them and it is dealt with immediately. Andy ...
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“I cannot thank Matthew and the staff at Rise enough ......”

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Dec 11,2013
Minithumbup
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Matt
By: 'Lesley'
Dec 11,2013
1 people found
this helpful
I cannot thank Matthew and the staff at Rise enough for the service I have received in renting out my property. In comparison to other larger agents, Rise have been far more proactive at helping me to find a tenant and they have also kept ...
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“An excellent service from start to finish. When I first ......”

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Nov 14,2013
Minithumbup
By: 'Sandra'
Nov 14,2013
0 people found
this helpful
An excellent service from start to finish. When I first rang Rise I spoke to Andy, who was very helpful and arranged a viewing with his manager Matthew the same day. Matthew also was extremely helpful and professional, explaining how the let would proceed and ...
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“We are currently renting our first property with Rise and ......”

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Oct 29,2013
Minithumbup
By: 'shorty05'
Oct 29,2013
2 people found
this helpful
We are currently renting our first property with Rise and couldn't be happier with the service we've received from the staff and even the owner from start to finish. We had our first viewing with Andrew who is very friendly and welcoming. He has been ...
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“I contacted Rise to find a tenant and manage the ......”

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Oct 24,2013
Minithumbup
By: 'Geoff'
Oct 24,2013
0 people found
this helpful
I contacted Rise to find a tenant and manage the property after a nightmare previous 18 months involvement with another Letting Agent. I have had dealings with all the staff, they have been prompt with all our requests and efficient in quickly finding a tenant and ...
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“I use Rise to fully manage our property as we ......”

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Oct 24,2013
Minithumbup
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Matt
By: 'A'
Oct 24,2013
1 people found
this helpful
I use Rise to fully manage our property as we are not local to this address. The team are very friendly and know who I am if I ever call in, this gives a real personal touch. Within a week of using Rise I had ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Procedure

As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,
Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest
standards of service to all landlords, tenants, Vendors and buyers but to ensure that your
interests are safeguarded, we offer the following:


If you believe you have grievance, please write in the first instance to Mr Matt Geany at the
address below:


3 New Elvet
Durham
DH1 3AQ 


1. The grievance will be acknowledged within 3 working days of receipt and then investigated
thoroughly in accordance with established “in-house” procedures. A formal written outcome of
the complaint will be sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and confirm our revised response date. 


2.  If you remain dissatisfied with the result of the internal investigation, please contact
Matthew Geany who will review the complaint.


3.  Following the conclusion of our in-house review we will write to you with a final written
statement.


4.  If you are dissatisfied with the conclusion of the in-house review of the complaint, you
can refer the matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX

Last updated at 11:45 AM 05/04/2017 by allAgents

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