95% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
88% lettings fee satisfaction
EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY £ THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.We ...
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EFFICIENT, FRIENDLY SERVICE, EXCELLENT LOCAL KNOWLEDGE AND GOOD VALUE FOR MONEY £ THAT IS WHY WE ARE THE TOP ESTATE AGENTS IN DURHAM FOR HAPPY CLIENT FEEDBACK.
Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.
We are members of the National Lettings Scheme, Safe Agent and the Property Ombudsman so you can be assured that your property is in good hands.
Based in Durham city centre we specialise in residential sales and lettings and property management. We are the first choice for student accommodation.
We are members of the National Lettings Scheme, Safe Agent and the Property Ombudsman so you can be assured that your property is in good hands.
Latest Reviews
View all Reviews 125
4th Jun 2021
reviewed by 'Audrey'
2nd May 2020
reviewed by 'Christina'
6th Sep 2019
reviewed by 'Jamie'
29th Apr 2019
reviewed by 'Chris'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 100% | £50,000 | £395,000 |
| Lettings | 75% | 88% | £300 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 17 | 3 | 63 | 0 | 21 | 0 | 1 | 1 |
Areas covered
- Durham
- Chester le Street
- Houghton le spring
- DH1
- DH2
- DH3
- DH4
- DH5
- DH6
- DH7
Address
3 New Elvet
Durham
County Durham
DH1 3AQ
0191 386 5349
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Aug 11,2016
Aug 11,2016
0
people found
this helpful
this helpful
We bought and sold recently with Paul at Rise and found the help and support we received for both was excellent. Our house was not even on the market when we put in the offer for our new house, however it was listed very promptly ...
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Comment on agent fees
Very competitive and good value for money.
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Aug 11,2016
Aug 11,2016
0
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Very pleasant and easy to talk to, happy to change things that I requested. Always helpful when I rang. Good feedback provided after viewings and all round really good experience....
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Comment on agent fees
I went for the on-line up front charge and saved a packet on what some agents were suggesting I would have to pay for the 'normal' method'.
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Jul 28,2016
Jul 28,2016
0
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this helpful
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From the first viewing of our new home to the day of completion Paul was supportive, knowledgeable and professional. Buying a house is notorious for being stressful but Paul and his colleagues at Rise Estate Agents made sure everything went smoothly. Calls and emails were ...
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Comment on agent fees
Not applicable
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Jul 19,2016
Jul 19,2016
0
people found
this helpful
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After talking to a range of local estate agents we chose Paul to sell our house. Paul was careful, thoughtful and reflective in all our dealings with him. He was very responsive and helped us achieve the right combination of speed of sale and price....
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Comment on agent fees
Fees were open to negotiation which was helpful and showed an ability to be flexible.
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Jul 15,2016
Jul 15,2016
0
people found
this helpful
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Paul Rickaby gave an honest review of our property and suggested a marketing route. Pictures were taken and an agreement made on text within days, the house was live on the market very quickly. We received a number of viewings and two good offers, we ...
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Comment on agent fees
The agents fees were fair and reasonable
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Jul 14,2016
Jul 14,2016
0
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Pleasure to use this estate agent would definitely recommend to prospective sellers. Paul offered a first class service being on hand every step of the way....
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Comment on agent fees
The fees were extremely fair
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Jul 14,2016
Jul 14,2016
0
people found
this helpful
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The whole Rise team - and Paul in particular - were very helpful and professional, from start to finish. The best estate agent we've come across in Durham....
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Comment on agent fees
Very reasonable
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Yes
Jul 14,2016
Jul 14,2016
0
people found
this helpful
this helpful
We received a first class service from start to finish; professional and personable, reliable and supportive, making the overall experience of selling our home much less stressful than anticipated....
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Comment on agent fees
Excellent - very competitive
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“Excellent service throughout. Competitive pricing. Photographs which highlighted strengths of ......”
Jul 13,2016
Jul 13,2016
0
people found
this helpful
this helpful
Excellent service throughout. Competitive pricing. Photographs which highlighted strengths of our property. We were especially appreciative of the way Paul dealt with other agents and solicitors when our purchasers were pressing to move....
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Comment on agent fees
God. Competitive.
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Yes
Jul 13,2016
Jul 13,2016
0
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Paul was extremely professional and supportive throughout a recent property purchase transaction, dealing with issues promptly, giving sound advice and keeping us fully up to date with developments. I wouldn't have any hesitation in recommending others to use Rise....
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Comment on agent fees
N/a as we were the property buyer
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Jul 13,2016
Jul 13,2016
0
people found
this helpful
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I was extremely happy with the service I received from Rise, especially from Paul. As id never sold a house before he explained everything I needed to know and allowed me to ask questions without feeling stupid. I was informed of regular updates and viewings. ...
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Comment on agent fees
I rang around a range of agents in Durham and the agents fees at Rise were the best by far.
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Apr 06,2016
Apr 06,2016
0
people found
this helpful
this helpful
I used Rise to let my property and purchase a new property. Both their sales and lettings team were fantastic. They always returned calls and emails promptly and I was always given honest advice. The staff were all knowledgeable and friendly. I really felt like ...
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Comment on agent fees
Really reasonable they were the cheapest in the area. Great value for money because we also received excellent service.
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Mar 07,2016
Mar 07,2016
0
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Paul was very professional - felt like I was 'in good hands' throughout the process. Emails and phone calls were answered promptly. Would definitely recommend....
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Jan 26,2016
Jan 26,2016
0
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Paul was extremely helpful with the purchase of the property and helped with any questions I had as being a first time buyer there were a few things I was unsure of. Easy to contact too which was a big help and kept me fully ...
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Comment on agent fees
N/A
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Jan 18,2016
Jan 18,2016
0
people found
this helpful
this helpful
Originally my house was to be marketed by Ben Charles Estate Agent. I became uncomfortable with their
service & decided to change. Paul displayed a professional,considerate & gentlemanly approach throughout the challenging & often very difficult process. I would not hesitate to recommend him in the
the ...
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Comment on agent fees
I received a discount flyer by post and this was honoured when I made my first visit to their office.
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Dec 23,2015
Dec 23,2015
0
people found
this helpful
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From start to finish of the house selling process Paul Rickaby of Rise Estate Agents Durham did everything he could to help us. Everything was done in an extremely professional and friendly manner. He was very efficient and very prompt in all his dealings with ...
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Comment on agent fees
Reasonable and appropriate
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Yes
Dec 18,2015
Dec 18,2015
0
people found
this helpful
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I decided to use Rise to sell my property due to a recommendation from a work colleague; the fees were also competitive. Paul was very professional from the outset; he was very knowledgeable and always returned my emails and calls promptly. I was extremely satisfied ...
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Comment on agent fees
Very reasonable and competitive.
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Yes
Nov 13,2015
Nov 13,2015
0
people found
this helpful
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Brilliant! Anything I needed Paul was there to answer any questions! Brilliant service. Very helpful staff within the Durham Branch...
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Oct 16,2015
Oct 16,2015
0
people found
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The agent devised a strategy to sell our home that was particular to our needs and situation. Paul gave us really good advice and support throughout. Communications about viewings and dealing with solicitors were excellent. We have sold our house for a price we are ...
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Comment on agent fees
The service offers a very competitive rate which is supported by the low fees of the solicitor they recommended to deal with our sale.
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Oct 15,2015
Oct 15,2015
2
people found
this helpful
this helpful
I sold my home through Rise estate agents and the whole experience has actually been thoroughly enjoyable. Firstly I contacted Rise who directed my call to Paul Rickaby and we arrange an appointment at my convenience for a survey to be carried out. Paul turned ...
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Sep 29,2015
Sep 29,2015
1
people found
this helpful
this helpful
I would say that the service from Rise was initially very slow and disorganised. There seemed to be a lack of communication between staff members which delayed moving in and getting things such as the internet sorted in the house which was supposed to have ...
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What agent could do to change your mind?
More communication between members of staff. More hands on attitude to getting things sorted out and not as much delegating problems to other members of staff.Attached Filesnbsp;
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Sep 18,2015
Sep 18,2015
0
people found
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It's been a journey! We first dealt with Rise (Matt) in the heady days of 2008. Since then, the team (Emma, Andy and others) kept the place let and managed with no major/unusual problems. This year we decided it was time to sell. Throughout the ...
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Sep 17,2015
Sep 17,2015
0
people found
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Very friendly - just moved into our first student house and it's gone so smoothly - everything was already set up and in really good condition. A huge contrast from what some of our friends in other houses are going through! Barbara came to meet ...
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Sep 11,2015
Sep 11,2015
0
people found
this helpful
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I cannot recommend highly enough Matt, Andy and Barbara at Rise Lettings, Durham. They have quickly found good tenants for my 3 Student properties over the last 3 years. They fully manage these houses efficiently and professionally. I have always found them very helpful, friendly and knowledgable ...
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Comment on agent fees
Competitive fees for excellent service.
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Yes
Sep 09,2015
Sep 09,2015
0
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this helpful
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Courteous service. Efficient and professional. Kept me in the picture on the progress of the purchase. Dealt with queries and responded quickly. Was a pleasure to deal with....
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Sep 09,2015
Sep 09,2015
0
people found
this helpful
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We received a professional and friendly service which represented great value for money. Paul was very knowledgable, he offered excellent advice and brilliant customer service. We also experienced a high standard from the other staff who dealt with us at the estate agents....
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Comment on agent fees
Competitive fees representing good value for money.
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Yes
Sep 08,2015
Sep 08,2015
0
people found
this helpful
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I cannot recommend Rise highly enough, particularly Paul Rickaby. Paul handled all viewings and negotiations with the utmost professionalism and integrity. He was realistic, knowledgeable and down to earth and worked his socks off to get viewers through the door and made sure he always ...
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Comment on agent fees
Very reasonable fees for a quality service.
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Sep 08,2015
Sep 08,2015
1
people found
this helpful
this helpful
We chose Paul Rickaby for his knowledge of the area and his enthusiasm - he did not disappoint us! He went far above what we would have expected. The house sold quickly and for an excellent price and he communicated well with us during the ...
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Sep 06,2015
Sep 06,2015
0
people found
this helpful
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We bought a property through Rise and we were really impressed. Paul was very friendly and professional through the whole process and we always had the impression that he was honest and offered fair advice to us and the sellers. When the Homebuyers Report found ...
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Aug 01,2015
Aug 01,2015
2
people found
this helpful
this helpful
From the word go, Andrew has been accessible, approachable and extremely helpful. Just by having a conversation with him you can sense his professionalism and knowledge. We are new to the letting situation so we thought the whole process would be stressful and complicated. This ...
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Comment on agent fees
The agents fees are very competitive consideriing the outstanding service we have received.
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Matt
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Customer Complaints Procedure
Last updated at 11:45 AM 05/04/2017 by allAgents
As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,
Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest
standards of service to all landlords, tenants, Vendors and buyers but to ensure that your
interests are safeguarded, we offer the following:
If you believe you have grievance, please write in the first instance to Mr Matt Geany at the
address below:
3 New Elvet
Durham
DH1 3AQ
1. The grievance will be acknowledged within 3 working days of receipt and then investigated
thoroughly in accordance with established “in-house” procedures. A formal written outcome of
the complaint will be sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and confirm our revised response date.
2. If you remain dissatisfied with the result of the internal investigation, please contact
Matthew Geany who will review the complaint.
3. Following the conclusion of our in-house review we will write to you with a final written
statement.
4. If you are dissatisfied with the conclusion of the in-house review of the complaint, you
can refer the matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX
