0% lettings valuation accuracy
67% lettings fee satisfaction
We’re a small, family run business, we’ve been providing high quality student property in Newcastle for over 30 years and pride ourselves on being professional, friendly and efficient. Many of our tenants stay with us for several years and recommend us to their friends so you can rest assured ...
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We’re a small, family run business, we’ve been providing high quality student property in Newcastle for over 30 years and pride ourselves on being professional, friendly and efficient.
Many of our tenants stay with us for several years and recommend us to their friends so you can rest assured that you will be well looked after.
Many of our tenants stay with us for several years and recommend us to their friends so you can rest assured that you will be well looked after.
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 6
8th Jun 2023
reviewed by 'Lewis'
22nd Oct 2019
reviewed by 'Colombe'
14th Nov 2018
reviewed by 'Student'
5th Oct 2018
reviewed by 'Student'
26th Sep 2018
reviewed by 'Northumbria'
11th Sep 2018
reviewed by 'Evangelos'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 67% | £329 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- NE1
- NE2
- NE6
Address
27 Ridley Place
Newcastle Upon Tyne
Tyne and Wear
NE1 8JN
0191 2305471
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Estate agents
Latest Properties
No Properties
Jun 08,2023
Jun 08,2023
0
people found
this helpful
this helpful
5 stars, plus a million more. 2 amazing years.
When you think about heading to university you think of all the horror stories about landlords and slum housing. I can confidently say that Ridley properties have forever changed my perception on this.
I have lived with them ...
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Oct 22,2019
Oct 22,2019
0
people found
this helpful
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Ridley Properties were my final year of uni landlord and they had just been a blast compared to my previous ones! The studio was just as looked the photos, freshly refurnished (or at least looked as if it had been)! They also have been very ...
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Nov 14,2018
Nov 14,2018
0
people found
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No different from the rest, market themselves to show they are great and helpful but the mindset is only focussed towards money. May have been great in the past but it doesn't reflect now, don't provide help at all and make it seem great with ...
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Comment on agent fees
extortionate prices and admin fee's, inconsiderate.
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Oct 05,2018
Oct 05,2018
0
people found
this helpful
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Amazing property letting agency, who gave us all the relevant information and tailored to our needs when we needed them. As students, its important that we had easy access to contact them and they were just a phone call away - answered in quick time. ...
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Comment on agent fees
Good
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Yes
Sep 26,2018
Sep 26,2018
0
people found
this helpful
this helpful
So nice to find a student letting agents not trying to steal your money!
Lovley, friendly people, quick responses to all problems; upon moving in we had a problem with creaking floor boards in the flat above,contacted Ridley and they had someone round to ...
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Comment on agent fees
Good
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Yes
Sep 11,2018
Sep 11,2018
0
people found
this helpful
this helpful
Quick Serve! The staff were delightful, friendly and always quick to respond to all our needs. Ridley Properties, are professionals and they provide an efficent service. I am pleased to recommend them to my fellow students....
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Comment on agent fees
good
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Vendor Fees
N/ALandlord Fees
TENANT FIND: 85% (plus VAT) of 1st months rent. RENT COLLECTION: 80% (plus VAT) of 1st months rent, then 12% (plus VAT) per month of rent collected. FULLY MANAGED: 75% (plus VAT) of 1st months rent, then 12% (plus VAT) per month of rent collected. ADDITIOTenant Fees
Before the Tenancy Starts: (Payable to Ridley Properties 'The Agent'): Holding Deposit: Equal to one week's rent (inc VAT) per tenant to secure the property. So long as tenant(s) agree to sign the Tenancy Agreement and complete their paperwork within one Last updated at 18/10/2022, 3:35 PM by Mark WarnerComplaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 8 weeks of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Redress Scheme to request an independent review:
HTTPS://WWW.THEPRS.CO.UK/COMPLAIN
Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Redress Scheme requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:35 PM 18/10/2022 by Mark Warner
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 8 weeks of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Redress Scheme to request an independent review:
HTTPS://WWW.THEPRS.CO.UK/COMPLAIN
Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Redress Scheme requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
