Richard James Estate Agents (Swindon)
4.9/5, 2370 reviews
96% recommended
96% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
97% lettings fee satisfaction
No company information
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Latest Reviews

 View all Reviews 2370
19th Dec 2024
reviewed by 'Phillip Brett'
“Purchase of a property went super fast and easy, thanks to all the team as always especially Julia Barrow in ......”
17th Dec 2024
reviewed by 'Mrs M'
“Time was against me but Jack said RJ could sell my house within 6 weeks and the team that then handled ......”
16th Dec 2024
reviewed by 'Saba'
“We have been looking to buy a property and went through other agencies before dealing with Rocky at Richard James. ......”
16th Dec 2024
reviewed by 'Danii Cole'
“Ebonie showed me around my dream house. She was extremely polite, friendly and made me feel at ease. I would ......”
13th Dec 2024
reviewed by 'Hayley Powell'
“First home! The team worked hard to make sure myself and my seller where both happy. And both viewings with ......”
13th Dec 2024
reviewed by 'Mr Ash Kirby'
“Despite a long drawn out process, Julia has been great in moving things forward and keeping me up to date ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £20,017 £30,500,000
Lettings 93% 97% £425 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
165 5 401 30 860 22 754 33 85 15
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Letting agents
Latest Properties

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Richard James Estate Agents (Swindon) Branches (view all 10)
Apartments, SN25
East Swindon, SN3
Highworth, SN6
Land and New Homes, SN25
North Swindon Lettings, SN25
North Swindon Sales, SN25
Old Town Swindon, SN1
Royal Wootton Bassett, SN4

“Fantastic service from the get go! I needed to make ......”

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Feb 28,2018
Minithumbup
By: 'Alidair'
Feb 28,2018
1 people found
this helpful
Fantastic service from the get go! I needed to make things happen fast and Sophia certainly delivered on that! Would recommend Richard James based on the service I have received so far...
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Comment on agent fees
good
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By: Sue Gidney
Feb 28, 2018
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Thanks so much for your vote of confidence Alidair - great to know that Sophia has been able to help ...

“Joanna has been a complete pleasure to meet and work ......”

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Feb 28,2018
Minithumbup
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Joanna
By: 'Gail'
Feb 28,2018
0 people found
this helpful
Joanna has been a complete pleasure to meet and work with throughout our search and contact with the company. We have found her professional and approachable with a lovely manner. She was very proactive in helping us to find a fantastic property that we love ...
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Comment on agent fees
We found the fees on par with the rest of the industry and similar to those we have paid in the past. No one likes fees but services provided need to be paid for.
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By: Sue Gidney
Feb 28, 2018
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Thank you so much for the lovely review Gail. It fantastic to know how pleased you have been with the service you have received so far from Joanna and the team ...

“Caroline and the whole team in the Old Town branch ......”

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Feb 28,2018
Minithumbup
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Caroline
By: 'KHepburn'
Feb 28,2018
0 people found
this helpful
Caroline and the whole team in the Old Town branch have been absolutely brilliant. Informative, quick responses and very efficient. They have supported me through the whole process of viewing, applying and being accepted for a property. Caroline was exceptional when I spoke with her ...
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Comment on agent fees
Fees are average, not as expensive as some agents but not the cheapest either. I would say they are reasonable.
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“Grace Harmer-woodage was the first person we spoke to when ......”

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Feb 28,2018
Minithumbup
By: 'janet'
Feb 28,2018
0 people found
this helpful
Grace Harmer-woodage was the first person we spoke to when we went into speak to them. she was very welcoming and asked us about our budget and what we were looking for. Within days she had made arrangements for us to view six different properties ...
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By: Sam
Feb 28, 2018
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Thanks for the review Tim. Really pleased you have had a great experience with Grace, Gillian and the Old Town team. We look forward to helping you again in the future. ...

“i could not expect any more from nicola,everything i ......”

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Feb 28,2018
Minithumbup
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Nicky
By: 'tim'
Feb 28,2018
2 people found
this helpful
i could not expect any more from nicola,everything i have asked for has been done promptly and to a professional level that i have come to expect from richard james.She is truly an asset to her employer....
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Comment on agent fees
fair price for a job well done
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By: Sue Gidney
Feb 28, 2018
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Thanks so much Tim. We are so pleased to hear that you have such confidence in our company and in particular in Nicola. It's always fantastic to receive such positive feedback ...

“Joanna was really helpful, very professional and knowledgeable of the ......”

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Feb 28,2018
Minithumbup
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Joanna
By: 'A'
Feb 28,2018
0 people found
this helpful
Joanna was really helpful, very professional and knowledgeable of the house and area. She helped us all the way with the paperwork and explaining things....
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Comment on agent fees
Agent fees are average for this area
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By: Sue Gidney
Feb 28, 2018
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Thank you for your review. Its always fantastic to hear such good feedback! ...

“Being new to letting, Nicki guided us through the process ......”

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Feb 27,2018
Minithumbup
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Nicky
By: 'Roger'
Feb 27,2018
0 people found
this helpful
Being new to letting, Nicki guided us through the process very patiently, even when we asked banal questions. Would recommend to friends and family without question. Very happy....
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Comment on agent fees
Fees are about right for good service
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By: Sue Gidney
Feb 27, 2018
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Thanks for the review Roger. Answering your questions and putting your mind at rest is what we are here to do! Thanks again ...

“Very helpful and caring with the situation we we are ......”

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Feb 27,2018
Minithumbup
By: 'Lauren'
Feb 27,2018
3 people found
this helpful
Very helpful and caring with the situation we we are in. Always happy to help and very fast at sorting the process out for us....
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Comment on agent fees
It’s in line with everyone else
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By: Sue Gidney
Feb 27, 2018
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Thanks Lauren. We hope you are happy in your new home! ...

“I've had nothing but great service and support from Richard ......”

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Feb 27,2018
Minithumbup
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Laura
By: 'Lee'
Feb 27,2018
2 people found
this helpful
I've had nothing but great service and support from Richard James during my 2 year tenancy. Every time there is something that needs looking at (broken boiler for example) they have been speedy in getting a resolution from my landlord - I dont know my landlord ...
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By: Sue Gidney
Feb 27, 2018
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Thanks Lee. It's great to know our endeavors are appreciated! Liaising between tenants, contractors and landlords can sometimes be quite a challenging job for our team, so fantastic to hear that they are doing a good job for you! ...

“Extremely helpful providing us with constant feedback and information. Made ......”

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Feb 27,2018
Minithumbup
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Rebecca
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Ellis-Rose
By: 'Pasq'
Feb 27,2018
5 people found
this helpful
Extremely helpful providing us with constant feedback and information. Made the whole process very easy with minimal disruption. Highly recommended....
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By: Sue Gidney
Feb 27, 2018
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Thanks so much for your review. We're very happy to hear that you have had such a positive experience with us. ...

“Becky has been pivotal in finding my last 2 rental properties. ......”

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Feb 26,2018
Minithumbup
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Rebecca
By: 'Nicola'
Feb 26,2018
3 people found
this helpful
Becky has been pivotal in finding my last 2 rental properties. She listens and has matched our requirements brilliantly. Definitely a recommendation!...
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Comment on agent fees
Good
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By: Sue Gidney
Feb 26, 2018
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Thanks for your vote of confidence Nicola. Always good to hear from a happy tenant! ...

“We recently put our rental property in Faringdon in the ......”

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Feb 25,2018
Minithumbup
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Joanna
By: 'Neil'
Feb 25,2018
0 people found
this helpful
We recently put our rental property in Faringdon in the hands of Richard James and have been very impressed by the service we were given by Joanna Hill. She has been very helpful in guiding us through all the 'ins and outs' and current legislation ...
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Comment on agent fees
Agent's fees reasonable considering the work undertaken.
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“Ross at Richard James was nothing short of exceptional. The ......”

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Feb 24,2018
Minithumbup
By: 'Steve'
Feb 24,2018
0 people found
this helpful
Ross at Richard James was nothing short of exceptional. The whole process of selling my current home and buying my new was a breeze. Ross took all the stress away allowing me to continue with my busy life. I couldn't recommend Ross and Richard James ...
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Comment on agent fees
I paid a very good price for the service I received. Selling your home isn’t something you should do on the cheap, I would always look up Ross and Richard James if I were to sell again.
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“I am a Landlord & a regular user of Richard James. ......”

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Feb 24,2018
Minithumbup
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Nicky
By: 'John'
Feb 24,2018
4 people found
this helpful
I am a Landlord & a regular user of Richard James. I am happy to recommend Nicky & have already done so on more than one occasion. She is always professional accurate & extremely helpful. I trust her judgement & know she will always do a good job....
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Comment on agent fees
Fees are fair & competitive against other agents
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By: Sue Gidney
Feb 25, 2018
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Thank you for your review John. We really appreciate you taking the time, and great to hear that you have such confidence in us and in particular in Nicky. ...

“Deborah Reay is a very professional member of your staff ......”

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Feb 23,2018
Minithumbup
By: 'Sharon'
Feb 23,2018
0 people found
this helpful
Deborah Reay is a very professional member of your staff and nothing is ever too much trouble for her. Letting our property with Richard James through Deborah has always been trouble free and finding our current tenants for us was fantastic as we have had ...
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Comment on agent fees
Good
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“Effective, responsive and friendly staff. Stacey always gets back to ......”

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Feb 23,2018
Minithumbup
By: 'Rebecca'
Feb 23,2018
2 people found
this helpful
Effective, responsive and friendly staff. Stacey always gets back to me promptly if there are any issues and keeps me updated on progress...
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By: Sue Gidney
Feb 23, 2018
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Thank you for your review Rebecca. Great news that Stacey is completely on top of things for you! ...

“I needed some information about tenancy for personal use. Mandy ......”

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Feb 23,2018
Minithumbdown
By: 'UP'
Feb 23,2018
3 people found
this helpful
I needed some information about tenancy for personal use. Mandy was extremely helpful in providing detailed information straight away and also very positive in her communications....
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Comment on agent fees
N/A
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By: Sue Gidney
Feb 23, 2018
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Thank you for your kind words. Very pleased that Mandy was able to help. ...

“We have been very happy with the service provided by ......”

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Feb 23,2018
Minithumbup
By: 'Mr'
Feb 23,2018
2 people found
this helpful
We have been very happy with the service provided by Richard James for a number of years. Mandy and her team have always dealt with our property very professionally and always found tenants quickly and ensured the changeover of tenants goes smoothly. This gives me ...
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By: Sue Gidney
Feb 23, 2018
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Thank you for taking the time to review us. Great to hear that the service that Mandy and the team gives you peace of mind - that's what we are here for! ...

“Where do I start. I came into Richard James not ......”

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Feb 23,2018
Minithumbup
By: 'Anthony'
Feb 23,2018
3 people found
this helpful
Where do I start. I came into Richard James not knowing how to handle my property that was not being looked after and a disscusion from Mandy, she sorted everything out instantly and it now is managed perfectly! thank you Richard James and Mandy!!!...
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Comment on agent fees
Excellent and reasonable
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“Such an excellent service - always swift to respond to ......”

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Feb 23,2018
Minithumbup
By: 'Jeni'
Feb 23,2018
3 people found
this helpful
Such an excellent service - always swift to respond to any issue. Helpful, friendly and dependable. It's so reassuring that our property and our tenants are so well looked after by Richard James....
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Comment on agent fees
It's worth it for the peace of mind.
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By: Sue Gidney
Feb 23, 2018
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Thank you so much for your review Jeni. It's fantastic to hear that you are reassured by our team and our service. ...

“Such an efficient friendly service. I've felt valued and looked ......”

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Feb 22,2018
Minithumbup
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Rebecca
By: 'Emma'
Feb 22,2018
4 people found
this helpful
Such an efficient friendly service. I've felt valued and looked after so far. Thanks so much to everyone at Richard James....
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Comment on agent fees
I believe the fees are fair.
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By: Sue
Feb 22, 2018
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Great to hear you are happy with our service so far. We wish you the very best of luck in your new home! ...

“Hi I would just like to say a massive thank ......”

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Feb 22,2018
Minithumbup
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Laura
By: 'Chris'
Feb 22,2018
4 people found
this helpful
Hi I would just like to say a massive thank you to Laura who has been helping myself out with lots of on going issues in the property I am renting, there was an on going problem where the flat above had a leak and ...
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Comment on agent fees
N.A
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By: Sue Gidney
Feb 22, 2018
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Thanks so much for your kind words Chris. We really do work hard to keep all parties informed and happy. Great feedback for Laura. Thanks again. ...

“I've dealt with Nicola Bint on several occasions. I can ......”

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Feb 22,2018
Minithumbup
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Nicky
By: 'Kerry'
Feb 22,2018
4 people found
this helpful
I've dealt with Nicola Bint on several occasions. I can not recommend a more professional, reliable and efficient agent. Richard James have very competitive fees and always are a pleasure to deal with....
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Comment on agent fees
Good - competitive!
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By: Sue
Feb 22, 2018
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Thanks Kerry. Lovely review, and that you for being the perfect tenant! ...

“Very happy with continued great support and timely repairs. With ......”

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Feb 22,2018
Minithumbup
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Caroline
By: 'Paul'
Feb 22,2018
4 people found
this helpful
Very happy with continued great support and timely repairs. With Caroline and the team I get friendly, professional help at competitive rates....
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Comment on agent fees
Very competitive. You get more value than the fee suggests.
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By: Sue Gidney
Feb 22, 2018
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Thanks Paul. We really do appreciate you taking the time out to give us this review! ...

“My personal experience dealing with problematic renting issues were fully ......”

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Feb 22,2018
Minithumbup
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Laura
By: 'S.Michaelis'
Feb 22,2018
5 people found
this helpful
My personal experience dealing with problematic renting issues were fully supported and dealt with professionally by whoever I dealt with at this branch....
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Comment on agent fees
N/A
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“I have used Richard James to find tenants for my ......”

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Feb 22,2018
Minithumbup
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Ellis-Rose
By: 'Judith'
Feb 22,2018
4 people found
this helpful
I have used Richard James to find tenants for my rental properties for the last four years and am always very happy with the service provided. It was very hard to single out any two members of staff since everyone is always extremely helpful and ...
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Comment on agent fees
I think the fees are fairly reasonable.
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By: Sue Gidney
Feb 22, 2018
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Thank you so much for the review Judith. We have a great team of committed people who love working here, and I'm pleased to hear that they have provided you with such an all round positive experience. ...

“We are first time buy to let landlords and a ......”

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Feb 22,2018
Minithumbup
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Nicky
By: 'C'
Feb 22,2018
3 people found
this helpful
We are first time buy to let landlords and a little wary as to how stressful the process from buying to having tenants living in the property would be , we shouldnt have worried at all , as with Nicky we had no stress at all , everything ...
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Comment on agent fees
A little less than others we looked at
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By: Sue Gidney
Feb 23, 2018
View all comments (1)
Thank you for your kind words. You have a lovely property there, and excellent tenants. So pleased we were able to help! ...

“Deborah goes the extra mile to make sure that all ......”

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Feb 21,2018
Minithumbup
By: 'Kevin'
Feb 21,2018
0 people found
this helpful
Deborah goes the extra mile to make sure that all my needs as a landlord are catered for, she responds immediately to all requests and provides quick, practical and affordable solutions should anything go wrong at my property. I would thoroughly recommend both Richard James ...
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Comment on agent fees
Good
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By: John
Mar 07, 2018
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Debbie has been brilliant for me as a landlord. She found an rxcellent tenant and has always acted promptly and professionally with any enquries ...

“Caroline manages two rental properties for my partner and I ......”

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Feb 21,2018
Minithumbup
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Caroline
By: 'Marti'
Feb 21,2018
3 people found
this helpful
Caroline manages two rental properties for my partner and I in Wroughton village. I decided to go with Richard James as a management company as we had such a good experience purchasing through them, and their full management package seemed very good value for money. ...
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Comment on agent fees
Represents good value for money
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By: Sue Gidney
Feb 21, 2018
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Thanks so much for such lovely feedback. We are so pleased that you are happy with the way we, and in particular Caroline, are looking after you and your properties ...

“Pending of successful application for renting the house, we have ......”

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Feb 21,2018
Minithumbup
By: 'Dan'
Feb 21,2018
3 people found
this helpful
Pending of successful application for renting the house, we have been really kindly contacted and helped by Sophie. Happy up to now!!...
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By: Sue Gidney
Feb 21, 2018
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Thanks Dan. Looking forward to helping you with your new home! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:58 PM 09/05/2018 by sam

Awards won by Richard James Estate Agents (Swindon)

Regional Awards won by Richard James Estate Agents (Swindon)

Individual Branch Awards

Highworth, SN6

Swindon, SN25

Swindon, SN25

Swindon, SN1

Swindon, SN3

Swindon, SN4

Swindon, SN5

Wroughton, SN4

Swindon, SN25



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Richard James Estate Agents (Swindon)

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