Richard James Estate Agents (Swindon)
4.9/5, 2370 reviews
96% recommended
96% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
97% lettings fee satisfaction
No company information
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Latest Reviews

 View all Reviews 2370
19th Dec 2024
reviewed by 'Phillip Brett'
“Purchase of a property went super fast and easy, thanks to all the team as always especially Julia Barrow in ......”
17th Dec 2024
reviewed by 'Mrs M'
“Time was against me but Jack said RJ could sell my house within 6 weeks and the team that then handled ......”
16th Dec 2024
reviewed by 'Saba'
“We have been looking to buy a property and went through other agencies before dealing with Rocky at Richard James. ......”
16th Dec 2024
reviewed by 'Danii Cole'
“Ebonie showed me around my dream house. She was extremely polite, friendly and made me feel at ease. I would ......”
13th Dec 2024
reviewed by 'Hayley Powell'
“First home! The team worked hard to make sure myself and my seller where both happy. And both viewings with ......”
13th Dec 2024
reviewed by 'Mr Ash Kirby'
“Despite a long drawn out process, Julia has been great in moving things forward and keeping me up to date ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £20,017 £30,500,000
Lettings 93% 97% £425 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
165 5 401 30 860 22 754 33 85 15
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Richard James Estate Agents (Swindon) Branches (view all 10)
Apartments, SN25
East Swindon, SN3
Highworth, SN6
Land and New Homes, SN25
North Swindon Lettings, SN25
North Swindon Sales, SN25
Old Town Swindon, SN1
Royal Wootton Bassett, SN4

“Informative, polite and understanding...”

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Mar 27,2018
Minithumbup
By: 'Emily'
Mar 27,2018
0 people found
this helpful
We have been out on numerous viewings with Natasha, she was informative, polite and understanding. Our circumstances changed so we didn't end up needing to rent however should we need to in the future we will be sure to come back to Richard James. We ...
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By: Sue Gidney
Mar 28, 2018
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Thank you so much for taking the time to review Emily. It was great to hear that Natasha looked after you so well, and that you have been kind enough to recommend her to others. Hopefully we will be able to help you again in the future with your property journey ...

“Excellent advice...”

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Mar 27,2018
Minithumbup
By: 'Edward'
Mar 27,2018
0 people found
this helpful
I am looking to buy an investment in the local area and spoke with Natasha, she gave me excellent advice on which areas to look in, the types of tenants I might get and some great advice on the different services she can offer. As ...
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By: Sue Gidney
Mar 28, 2018
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Thank you so much for your kind words Edward. Here's to a happy and fruitful on going relationship! ...

“Mrs Walker...”

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Mar 27,2018
Minithumbup
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Barrie
By: 'Mrs'
Mar 27,2018
1 people found
this helpful
Polite, proactive and professional. Working with Barrie at Richard James was in glorious positive contrast to our experience with Purple Bricks. With zero viewings in the first three months of putting our house on the market with PB we were so despondent and fed up. ...
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Comment on agent fees
Fair agents fees.
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“A very good experience from start to finish. A good ......”

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Mar 27,2018
Minithumbup
By: 'Geoff'
Mar 27,2018
0 people found
this helpful
A very good experience from start to finish. A good write up of the property enabled a quick rental agreement being put in place....
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By: Sue Gidney
Mar 28, 2018
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Many thanks for your review Geoff. Pleased we were able to help. ...

“Fast response...”

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Mar 26,2018
Minithumbup
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Joanna
By: 'Alexandria'
Mar 26,2018
0 people found
this helpful
Whenever I have had a problem that needs sorting I always know that Joanna will respond fast and efficiently. It allows me to stop stressing over the little things knowing they are being sorted for me. I am very grateful for all the help Joanna ...
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Comment on agent fees
As far as I’m concerned they are average for Oxford and surrounding areas and are very easy to understand.
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By: Sue Gidney
Mar 26, 2018
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Thank you so much for your review. I'm very pleased that Jo has helped make your tenancy run smoothly, and do hope that you continue to be happy in your new home ...

“King of thieves...”

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Mar 26,2018
Minithumbdown
By: 'Realitycheck'
Mar 26,2018
1 people found
this helpful
Where do I begin? They are very helpful when it comes to taking your money but as soon as you're in the tenancy, you can forget about any form of help. Their maintenance department is a joke. They are terrible at responding to anything regarding ...
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By: Sue Gidney
Mar 28, 2018
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I was so disappointed to read your comments. Unfortunately I cannot comment on the specifics in your review as you have not given your details or details of the property. However I can confirm that we do use qualified, professional tradespeople with whom we have a proven track record (or occasionally qualified tradesmen that Landlords prefer us to use for their particular properties). I would also confirm that we do not operate a blanket approach to rent increases. We would only increase ren ...

“Excellent Service...”

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Mar 26,2018
Minithumbup
By: 'Simon'
Mar 26,2018
0 people found
this helpful
Laura has always provided excellent service to me and my tenants over the last few years. Laura's friendly and efficient manner is a pleasure to deal with and has made her my 'go to' person at Richard James....
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By: Sue Gidney
Mar 26, 2018
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Thank you for taking the time to review us Simon. It is great to know that you have been so happy with the service has provided you by Laura. Very much appreciated! ...

“Thorough and reassuring...”

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Mar 26,2018
Minithumbup
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Laura
By: 'Laura'
Mar 26,2018
1 people found
this helpful
Joe made the process very straightforwards and supported me in my first rental experience. I felt comfortable enough to ask plenty of questions and Joe took the time to ensure I was happy with the answers....
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“Very Helpful...”

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Mar 26,2018
Minithumbup
By: 'Uttam'
Mar 26,2018
1 people found
this helpful
I had a great experience with Mandy on my request to extend notice period of rented flat by week as this was very important for me. she is very supportive, punctual and replied very quickly....
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By: Sue Gidney
Mar 26, 2018
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Thank you very much for your review Uttam. I was very pleased to hear that Mandy was able to help when you needed a little flexibility in your move. ...

“Excellent, knowledgeable and attentive service...”

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Mar 23,2018
Minithumbup
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Ellis-Rose
By: 'James'
Mar 23,2018
0 people found
this helpful
Ellis has made relocating from Norwich to Swindon a simple and smooth process. Thanks to Ellis' good knowledge of the area and the properties, I was able to find the perfect property within a tight timeframe. I feel that Ellis definitely goes the extra mile ...
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By: Sue Gidney
Mar 26, 2018
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Thank you for taking the time to review us James. Thank you also for your lovely praise for Ellis It is great to hear that she is representing us so well, and providing such a great service to our landlords and tenants ...

“Lovely agent...”

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Mar 23,2018
Minithumbup
By: 'Juan'
Mar 23,2018
0 people found
this helpful
Lovely agent, she is quite fast to know and see what you need. I totally recommend her if you are looking for a house or flat to rent or sell....
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Comment on agent fees
The agents fees are normal price as all agencies.
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By: Sue Gidney
Mar 26, 2018
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Thank you for your review. We are really pleased to have been able to help you in your search for a new home ...

“Excellent service...”

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Mar 23,2018
Minithumbup
By: 'Cindy'
Mar 23,2018
0 people found
this helpful
Debbie was fantastic in every way, very knowledgeable, professional, extremely polite & helpful. In my opinion an asset to your Company....
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Comment on agent fees
As expected
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By: Sue Gidney
Mar 26, 2018
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Thank you for your review Cindy. I am really pleased to hear how satisfied you have been with Debbie's help and advice. ...

“Brilliant Service...”

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Mar 22,2018
Minithumbup
By: 'Sykes'
Mar 22,2018
1 people found
this helpful
Deborah was brilliant at understanding my needs as a first time landlady. I was really keen to ensure I got the right type of people in my property and needed someone who I could trust. She was great at pushing back on people who were ...
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Comment on agent fees
Good
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By: Cindy Parker-Shaw
Mar 23, 2018
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Debbie Reah was fantastic in finding me a property to rent that I love, couldn't have been more helpful, professional &knowledgeable, very easy, smooth operation, she is the best! ...

“Absolutely Outstanding !!!!...”

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Mar 22,2018
Minithumbup
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Ellis-Rose
By: 'Mr'
Mar 22,2018
0 people found
this helpful
This is the very first experience we had with Richard James and was a truly Great one . Ellis was our Letting Agent and she was extremely understanding and Very supportive right from very start . She was really lovely person who is very polite , friendly and ...
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Comment on agent fees
Reasonable
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By: Sue Gidney
Mar 29, 2018
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What a really lovely review. Thank you so much for taking the time. I was very pleased to hear that you have been so happy with the service provided at our Old Town branch, and in particular for Ellis and Tiegan. ...

“helpful...”

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Mar 22,2018
Minithumbup
By: 'Rajeev'
Mar 22,2018
1 people found
this helpful
she was very helpful and prompt in responding my queries.He is very professional and dedicated towards her work.I contacted her to help me providing notice for my rented house....
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Comment on agent fees
Good
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By: Sue Gidney
Mar 23, 2018
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Thank you for your review Rajeev. Really pleased that Mandy was able to help ...

“Excellent service from a brilliant agent...”

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Mar 22,2018
Minithumbup
By: 'Tracey'
Mar 22,2018
0 people found
this helpful
I've rented three properties through Richard James and Debbie Reay has found them all for me and gone out of her way to help me each time. Thank you!!...
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By: Sue Gidney
Mar 26, 2018
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Thank you for your review Tracey. I was so pleased to hear that Debbie has been able to assist you in your property journey, and hope that you have been happy in each of the properties that you rented with us ...

“Fantastic and professional...”

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Mar 22,2018
Minithumbup
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Caroline
By: 'Patricia'
Mar 22,2018
1 people found
this helpful
I have been using Richard James Estate Agents for over 9 years. Caroline handles the renting of my property and her service is professional and completely trustworthy. I cannot recommend her highly enough....
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Comment on agent fees
Always professional
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By: Sue Gidney
Mar 22, 2018
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Thank you so much for your lovely review Patricia. I know Caroline (and we as a company!) enjoy working with you to find the best tenants for you. ...

“Fantastic...”

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Mar 21,2018
Minithumbup
By: 'Amir'
Mar 21,2018
1 people found
this helpful
I had a great experience with Emily during the issues I had with the rented flat. she is very supportive and punctual....
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By: Sue Gidney
Mar 21, 2018
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Thank you for taking the time to review us Amir. I was very pleased to hear that Emily was able to help with the recent issues you had in your apartment. ...

“4 Padstow Road...”

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Mar 21,2018
Minithumbup
By: '4'
Mar 21,2018
1 people found
this helpful
Polite, and thourough in the processing of the property for lease. Arranging the documentation and processing of passport verification of myself and partner....
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Comment on agent fees
Reasonable
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By: Sue Gidney
Mar 21, 2018
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Thank you so much for your comments - they are very much appreciated. ...

“Super Fast and professional...”

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Mar 21,2018
Minithumbup
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Barrie
By: 'Dave'
Mar 21,2018
0 people found
this helpful
I had my property on with anther large estate agent and had nothing but issues. Barrie took on the property and within 24 hours it had SOLD and completed in 5weeks with great progression work from Chelsea. Can't recommend this professional agent highly enough. Thank you ...
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Comment on agent fees
Agent fees represent good value when you consider the professional output and the after sale progression support.
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“Great Service...”

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Mar 21,2018
Minithumbup
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Rebecca
By: 'Jenette'
Mar 21,2018
0 people found
this helpful
We went into being first time landlords with some trepidation but needn't have worried with Richard James and Rebecca Barrett in particular managing the process. Rebecca and the team couldn't have been more helpful right from day one. Great communication and always happy to go ...
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Comment on agent fees
Very reasonable
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By: Sue Gidney
Mar 22, 2018
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Thank you so much for taking the time to review Jenette. It is great to hear that you have been so pleased with the service provided by Richard James, and by Rebecca in particular. ...

“6 SANDY LANE SHRIVENHAM...”

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Mar 20,2018
Minithumbup
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Joanna
By: 'PD'
Mar 20,2018
0 people found
this helpful
Great service, and very friendly and efficient. Always able to problem solve - as and when the cropped up. One issue I would like to bring up, and that is the "Six month break clause" which in my case was literally a single day upon ...
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Comment on agent fees
Fine and not a problem.
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By: Sue Gidney
Mar 22, 2018
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Thank you so much for your review and for rating Joanna 5*. I am so sorry that there was some confusion over your break clause. We tend to tailor these to the needs of landlords and tenants, and could perhaps have worded this differently had we realised this was an issue for you. A small breakdown in communication I think, but good news that the issue was ironed out. ...

“Great Service...”

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Mar 20,2018
Minithumbup
By: 'Multi'
Mar 20,2018
1 people found
this helpful
Great service and communication from Sophia and Sophia on all our available properties recently. As a multi Landlord communication is key when we have so many properties to take care of....
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By: Sue Gidney
Mar 21, 2018
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Thank you so much for taking the time to review. It is our job to ensure we match the right tenants to the right property, and then to ensure that the resulting tenancy runs as smoothly impossible. Happy to help! ...

“Will definitely use Richard James again...”

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Mar 20,2018
Minithumbup
By: 'Sabina'
Mar 20,2018
1 people found
this helpful
Our first experience with this letting agent went very smooth. Sophia is so friendly and polite making sure there are no issues with the process. Overall, thank you all and we are glad to work with Richard James and the team....
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Comment on agent fees
Good
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By: Sue Gidney
Mar 21, 2018
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Hi Sabina. Thank you so much for your review - it really is appreciated, and we would like to wish you well in your new home. ...

“Letting...”

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Mar 19,2018
Minithumbup
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Caroline
By: 'Jason'
Mar 19,2018
1 people found
this helpful
Caroline provided an efficient and friendly viewing and subsequent handling of my rental set-up arrangement, the whole experience was easy and problem free....
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By: Sue Gidney
Mar 19, 2018
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Thank you Jason. Great to know that Caroline was able to help with your move, and that you found it to be easy and problem free. ...

“Very helpful...”

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Mar 19,2018
Minithumbup
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Nicky
By: 'Jackie'
Mar 19,2018
1 people found
this helpful
I was really pleased with the service received from Nicola, Joe and other members of the team and would recommend Richard James to anyone wishing to let their property....
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By: Sue Gidney
Mar 21, 2018
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Thank you so much Jackie. We are pleased to hear that you have been happy with our service, and also that you would be happy to recommend us to others looking to let their property ...

“Friendly & professional service...”

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Mar 17,2018
Minithumbup
By: 'Happy'
Mar 17,2018
1 people found
this helpful
We have been renting through Richard James for 2 years and they have most certainly been one of the best we have rented through. Hayley has always been prompt in her response with queries, plenty of notice given for inspections and notifications when those have to ...
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By: Sue Gidney
Mar 19, 2018
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Thank you for your review. We are really pleased that you have been happy with our service and relationship and your agent. The relationships that we foster with our tenants and are landlords are always very important to us. ...

“Lettings...”

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Mar 16,2018
Minithumbup
By: 'Paul'
Mar 16,2018
1 people found
this helpful
I have used Richard James lettings to rent out my properties for several months now and have found them to be professional, reliable and knowledgeable in their dealings with both myself and my tenants. I have no hesitation in passing the property I am about ...
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By: Sue Gidney
Mar 16, 2018
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Thanks so much for your review Paul. So pleased that we have been able to help with your properties, and that you feel confident in handing your next investment over to us to look after for you ...

“I've let me property in old town with them for 9 ......”

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Mar 15,2018
Minithumbup
By: 'Craig'
Mar 15,2018
0 people found
this helpful
I've let me property in old town with them for 9 years and found their service very good. They have found tenants quickly and looked after them well....
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Comment on agent fees
Seem reasonable
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By: Sue Gidney
Mar 21, 2018
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Thanks Craig. Been a pleasure doing business with you! ...

“5* service so far. Very pleased moved over to Richard James ......”

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Mar 15,2018
Minithumbup
By: 'Sav'
Mar 15,2018
1 people found
this helpful
5* service so far. Very pleased moved over to Richard James after a poor experience from another estate agent. Pleased to say my experience here is altogetger far superior....
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By: Sue Gidney
Mar 15, 2018
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Thanks so much for the review Sav. It's great to hear that we seem to have restored your faith in Letting Agents! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:58 PM 09/05/2018 by sam

Awards won by Richard James Estate Agents (Swindon)

Regional Awards won by Richard James Estate Agents (Swindon)

Individual Branch Awards

Highworth, SN6

Swindon, SN25

Swindon, SN25

Swindon, SN1

Swindon, SN3

Swindon, SN4

Swindon, SN5

Wroughton, SN4

Swindon, SN25



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Richard James Estate Agents (Swindon)

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