Richard James Estate Agents (Swindon)
4.9/5, 2370 reviews
96% recommended
96% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
97% lettings fee satisfaction
No company information
Click to work with a property consultant who really gets to know you.

Latest Reviews

 View all Reviews 2370
19th Dec 2024
reviewed by 'Phillip Brett'
“Purchase of a property went super fast and easy, thanks to all the team as always especially Julia Barrow in ......”
17th Dec 2024
reviewed by 'Mrs M'
“Time was against me but Jack said RJ could sell my house within 6 weeks and the team that then handled ......”
16th Dec 2024
reviewed by 'Saba'
“We have been looking to buy a property and went through other agencies before dealing with Rocky at Richard James. ......”
16th Dec 2024
reviewed by 'Danii Cole'
“Ebonie showed me around my dream house. She was extremely polite, friendly and made me feel at ease. I would ......”
13th Dec 2024
reviewed by 'Hayley Powell'
“First home! The team worked hard to make sure myself and my seller where both happy. And both viewings with ......”
13th Dec 2024
reviewed by 'Mr Ash Kirby'
“Despite a long drawn out process, Julia has been great in moving things forward and keeping me up to date ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £20,017 £30,500,000
Lettings 93% 97% £425 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
165 5 401 30 860 22 754 33 85 15
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Richard James Estate Agents (Swindon) Branches (view all 10)
Apartments, SN25
East Swindon, SN3
Highworth, SN6
Land and New Homes, SN25
North Swindon Lettings, SN25
North Swindon Sales, SN25
Old Town Swindon, SN1
Royal Wootton Bassett, SN4

“An excellent service from start to finish. Sophie was very helpful and answered all my questions in depth and very promptly...”

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Jul 20,2018
Minithumbup
By: 'Martin'
Jul 20,2018
0 people found
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Would not hesitate in using again if required. So helpful and honest and I cannot praise Sophie Carter enough. An asset to her profession....
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Comment on agent fees
Very fair and in line with most other agents.
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“Really helpful and friendly experience....”

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Jul 19,2018
Minithumbup
By: 'bekah'
Jul 19,2018
0 people found
this helpful
Very efficient service and support provided in arranging and carrying out viewings. Also really appreciate the speedy responses to my (many) questions. I have also very much appreciated being able to get in touch via email (knowing that I would get fast responses) as this ...
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Comment on agent fees
Fees seem to be comparable to those charged by other letting agents were in contact with (and were simpler to understand than some others!).
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“Professional, helpful, friendly and prompt!...”

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Jul 18,2018
Minithumbup
Staff profile picture
Caroline
By: 'James'
Jul 18,2018
0 people found
this helpful
Caroline Schaefer gave me all the confidence I wanted to put my trust in RJ to find me a great tenant. They've done it 3 times now and I'm very happy! Sophia ia the latest team member to help and she's been brilliant!...
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Comment on agent fees
Good value!
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“Top service....”

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Jul 17,2018
Minithumbup
By: 'Chris'
Jul 17,2018
0 people found
this helpful
Great service from the Richard James team, always fast to act with great advise for someone like myself who was dealing with the first property I had moved to with a friend. Special mention to Joe Carpenter, always going the extra mile to explain in ...
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Comment on agent fees
Good
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“Amazing patient helpful staff...”

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Jul 12,2018
Minithumbup
Staff profile picture
Caroline
By: 'Jon,'
Jul 12,2018
0 people found
this helpful
We are relocating from Australia, and haven't rented in UK for over 16 years. Initially in our search, we were probably a little uncertain what we were looking for, but with the patient and tireless help from Sophia, Caroline and others ( Natasha ) in the Richard James ...
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Comment on agent fees
Good
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“Always on hand for help and advice....”

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Jul 11,2018
Minithumbup
By: 'Vic'
Jul 11,2018
0 people found
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Emily manages to strike the perfect balance between being personable and professional - she always seems to be in control and on top of things....
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Comment on agent fees
Worth it for the level of service you get.
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“Personal, quick, to the point...”

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Jul 09,2018
Minithumbup
By: 'Arid'
Jul 09,2018
0 people found
this helpful
My wife and I neeeded a very specific document for the German authorities (who else), and after speaking with Mandy and Joe about it, the delivered a very detailed summary which will prove very useful. Great communication and immediate action, felt they understood what needed ...
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“Regular communication and prompt replies...”

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Jul 09,2018
Minithumbup
By: 'Jack74'
Jul 09,2018
1 people found
this helpful
All the staff at Richard James lettings are customer service orientated in particular Joe, who goes above and beyond if a customer requires some help. A recent rent review - which are done every 6-12 months was followed up by responding to my enquiries about ...
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Comment on agent fees
Average fees
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“Emily Andersen...”

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Jul 06,2018
Minithumbup
By: 'Alaa'
Jul 06,2018
0 people found
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Best services ever and very good follow up in all aspects , accurate and organized , meeting the requirements, answering the needed info....
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Comment on agent fees
good
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By: Pun
Jul 09, 2018
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Louise Robinson is extremely good the way she dealt with the issues. I always feel comfortable to speak with her. She always listen to me whenever I speak with her. It makes feel I am valued. Moreover whatever she does she does it brilliantly. Thank you Louise for your great service. ...

“Great service...”

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Jul 05,2018
Minithumbup
By: 'Sandra'
Jul 05,2018
0 people found
this helpful
Start to finish RJ have dealt with all my queries and issues in a timely and professional manner. Marie responded to my requests promptly (within 24 hours). Timely responses are important to customers, tenants and landlords alike....
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Comment on agent fees
I honestly can’t remember what I paid but I do remember it was reasonable. Unlike some others who charge more than they should.
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“Rebecca is awesome!...”

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Jun 29,2018
Minithumbup
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Rebecca
By: 'Helen'
Jun 29,2018
0 people found
this helpful
In the 5 years I've been renting through Richard James, Rebecca has always been my 'go to' person. Always friendly, efficient and professional. Nothing is ever too much trouble which is a rare attribute. Thank you Rebecca 😊...
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“Excellent Advice...”

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Jun 28,2018
Minithumbup
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Rebecca
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Ellis-Rose
By: 'Mr'
Jun 28,2018
0 people found
this helpful
I received Exceptional and Professional Advice on my new investment from Rebecca. I will definitely recommend her to other Investors. Mr E Green...
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“Happy customer :-)...”

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Jun 09,2018
Minithumbup
By: 'Kosta'
Jun 09,2018
0 people found
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I had never let a property before and didn't know what to expect or the procedures involved. Now I am so thankful to Deborah she explained everything and made the whole process look seamless and easy. She was persistent to find the right tenant and ...
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Comment on agent fees
Fare Agent's Fee.
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“Customer service...”

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Jun 07,2018
Minithumbup
By: 'Liz'
Jun 07,2018
0 people found
this helpful
Emily is an asset to the company; she always responds very quickly to emails that are relevant to the property we rent. Dealing with requests and queries in a prompt and professional manner. Emily continues to make me feel a valued customer. I have every ...
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Comment on agent fees
In my dealings with other agencies - you have the most expensive fees but this is reflected in the service provided.
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“Smooth set-up...”

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Jun 06,2018
Minithumbup
By: 'Alun'
Jun 06,2018
0 people found
this helpful
Richard James people, in particular Natasha and Joseph, made the set up of my rental extremely smooth and easy for me. They were responsive and proactive, dealing with all aspects of the rental professionally. Richard James also have a good reach into the market. Indeed ...
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Comment on agent fees
Fees are good value for the service provided.
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By: Sue Gidney
Jun 29, 2018
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Thanks Alun. So pleased to hear that our team have inspired such confidence. Thank you so much for your kind words ...

“Helping us to enjoy a delightful rental property...”

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Jun 06,2018
Minithumbup
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Joanna
By: 'Faith'
Jun 06,2018
0 people found
this helpful
From the time I met Jo at a second viewing she couldn't have been more helpful from negotiating on the rent, ensuring we were able to move in quickly, to dealing with queries that came up during the course of the tenancy. She dealt extremely ...
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Comment on agent fees
We were happy with the fees and rental negotiated
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“Great...”

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Jun 06,2018
Minithumbup
By: 'SF'
Jun 06,2018
0 people found
this helpful
Great communication skills, would use again if looking to let. Quick and simple process friendly and nice to speak with! My only negative would be the unesessary detail of the inventory was quite draining to go through and double check....
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Comment on agent fees
Just the nature of letting, not nice to have to pay £500 for checks/references but not the most expensive fees I have come across
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“Amazing...”

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Jun 05,2018
Minithumbup
By: 'Louise'
Jun 05,2018
0 people found
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From start to finish Debbie has been great. She contacted the landlord straight away & within a few hours, confirmed they were happy for to have my dog in the property (they are based in Australia so such a relief). If I need anything she & Stacey ...
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“VERY PROFESSIONAL...”

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Jun 05,2018
Minithumbup
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Joanna
By: 'Mary'
Jun 05,2018
0 people found
this helpful
Very professional, very helpful, such an easy person to deal with, would get in touch with Joanna again if I needed to move....
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Comment on agent fees
Not to bad, does anybody like paying them?
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“Excellent end to end managed service, reliable and accurate payments, good at providing solutions to maintenance issues raised by tenants....”

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Jun 05,2018
Minithumbup
By: 'Petar'
Jun 05,2018
0 people found
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Superb quality of service and responsiveness. Good advice. Very personable service. Proactive and disciplined. Very professional and good attention to maintaining high tenant satisfaction level...
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Comment on agent fees
Fees good value for service provided
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“Amazing Service...”

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Jun 05,2018
Minithumbup
By: 'ETHorgan'
Jun 05,2018
0 people found
this helpful
This is the first time I've ever used an estate agents. I chose Richard James based on the reputation it holds for itself and have definitely not been let down. Sophia has made the process simple, easy and quick and has been extremely friendly throughout. ...
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Comment on agent fees
Would pay the fees but can be a bit pricey
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“Helpful and professional...”

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Jun 05,2018
Minithumbup
By: 'Nicky'
Jun 05,2018
0 people found
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This was my first experience of renting my own home and Debbie at Richard James was fabulous supporting me through this time, I really didn't have a clue where to start but the very friendly and professional help I received was and still is very ...
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“Renting...”

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Jun 04,2018
Minithumbup
By: 'Nadine'
Jun 04,2018
0 people found
this helpful
My first renting experience in years was trouble free thanks to the helpful, professional and cheerful staff at Richard James....
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“fab...”

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Jun 02,2018
Minithumbup
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Laura
By: 'daisy'
Jun 02,2018
0 people found
this helpful
I have rented privately in the past and had very bad experiences but with laura/Richard james they have always been very quick at responding to my emails/ queries/problems etc. I have never had to wait for something to be sorted eg washing machine/...
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“Fantastic service!...”

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Jun 01,2018
Minithumbup
By: 'Jo'
Jun 01,2018
0 people found
this helpful
Caroline Schaefer and her team provided an excellent service. I found Natasha extremely friendly, professional and reliable. She took my requirements into account and provided excellent advice. A pain-free, efficient and professional service throughout!...
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Comment on agent fees
Fees were fine
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“Natasha Heffron...”

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Jun 01,2018
Minithumbup
By: 'Richard'
Jun 01,2018
0 people found
this helpful
Natasha was always courteous and prompt in her timing. She went out of her way to meet our timelines, even after office hours. She was prompt with finding out answers to questions we had. Our renting process with Richard James was smooth and painless and ...
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Comment on agent fees
I think the fees are a little high, but no different than other letting agents.
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“Great!...”

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May 31,2018
Minithumbup
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Ellis-Rose
By: 'Shelley'
May 31,2018
0 people found
this helpful
Very good agency to deal with. Ellis-Rose was very helpful and accommodating, she answered lots of questions and is also giving us extra time for measuring up! Thank you! Tiegan & Sophia were also very patience and helpful with my numerous phone calls! Thank you!...
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Comment on agent fees
good
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“Very Professional...”

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May 23,2018
Minithumbup
By: 'Jo'
May 23,2018
0 people found
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Sarah was very patient, professional when I went round to view properties. Knew exactly answers to any queries regarding the property or area, showing me an easier way to get to the property I finally liked....
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Comment on agent fees
Okay....
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By: Sue Gidney
May 31, 2018
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Thanks for taking the time to give Sarah such great feedback. Always good to here! ...

“Rebecca was a Great help...”

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May 23,2018
Minithumbup
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Rebecca
By: 'Gareth'
May 23,2018
0 people found
this helpful
Rebecca was amazing helped us find a great house and made the made as easy as possible and helped with all our inquiries...
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Comment on agent fees
Good
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“Excellent service...”

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May 22,2018
Minithumbup
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Rebecca
By: 'Emma'
May 22,2018
0 people found
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From start to finish Rebecca was professional and had our interests at heart whilst we were looking to find a property to rent. She remained in contact updating us all the way....
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Comment on agent fees
Good and fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:58 PM 09/05/2018 by sam

Awards won by Richard James Estate Agents (Swindon)

Regional Awards won by Richard James Estate Agents (Swindon)

Individual Branch Awards

Highworth, SN6

Swindon, SN25

Swindon, SN25

Swindon, SN1

Swindon, SN3

Swindon, SN4

Swindon, SN5

Wroughton, SN4

Swindon, SN25



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Richard James Estate Agents (Swindon)

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