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Ipswich, IP3
4/5, 12 Reviews
67% Recommended
83% sales valuation accuracy
100% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
We are a professional team of local, friendly experts specialising in lettings, sales and property management. We are best known for our Guaranteed rent service - the perfect let and forget solution for Landlords.
If you want honest, reliable advice get in touch with one of our team.
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"I was extremely unhappy with..."
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1 Star Review
By : 'Changeme'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : IP1
People found this helpful0
I was extremely unhappy with the service i recieved while renting a flat under this agent. I had to leave my flat due to bullying and harrasment within my building, i cried myself to sleep most nights and did not even stay in my own home majority of the time. I cried to Northwood about this and expressed my upset and how uncomfortable i was in my own home. Northwood did nothing and said to me 'She's very hostile so it will be easier for us to write her a letter' I then went on to explain that i will not be renewing after the 6months as i did not feel comfortable and wanted out. Northwood then said 'I'm sorry that you feel you can't stay but there is not much we can do'. I complained to Northwood in total 3times, in which northwood did nothing, yet I recieved loud noise complaints logged by Northwood stating that loud music was playing in the early hours on the weekend although I was at work when this accured (I work in a bar at night). During these conversations with the agent I let them know of a new contact number. After telling them of this new number 3 times they still did not take the time to write it down or take note, They then went on to phoning my place of work to ask for my contact number, i found this VERY unprofessional. I also found it very unprofessional that my neighbour knew about my places of work and lifestyle due to Northwood disclosing this, this is a breech of data protection and is private, personal information in which they had no right disclosing without my permission, They told my neighbour where i work full time and where i work part time. When also living in this building i found a lot of faults in which i made the agents aware of, after being told twice in 6months that someone would be in contact to fix these faults, they still have not been fixed. I am now in the process of moving out and have recieved a harsh toned letter stating that any damages or areas in which need fixing i will be liable to pay for, even though i had made them aware these faults where already there. I am disgusted with their service and will never be using these agents again, I am so happy that i am not renting from them anymore and if anyone can avoid using them, It is best.
What agent could do to change your mind?
If the agent would have acted in a more professional manor or if the agents would have taken my complaint more seriously i would of reconsidered.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 89% | £0 | £0 |
| Lettings | 100% | 89% | £510 | £1,150 |
Areas covered
- IP1
- IP10
- IP11
- IP12
- IP13
- IP2
- IP3
- IP4
- IP5
- IP6
- IP7
- IP8
- IP9
Address
Northwood
5 Alpha Terrace West Road, Ipswich, Suffolk
IP3 9FD
01473 299070
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Northwood are absolutely ...
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5 Star Review
By : 'Rosie'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : IP4
People found this helpful0
Northwood are absolutely Fantastic! After struggling with other agents and not getting a response Northwood have surprised us massively. They responded via email straight away. Everything has been seamless. Upon being accepted we got sent a link for referencing which was so easy to do and no... Read Full Review
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I cannot speak highly enough ...
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5 Star Review
By : 'Jerrylee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IP1
People found this helpful0
I cannot speak highly enough of the help and support I've recieved from Lauren. I'm a first time renter and as such have little to no clue what I needed to do and got confused easily with several steps of the application for tenancy but she went out of her way to help me through the ... Read Full Review
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Worst customer service ...
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1 Star Review
By : 'P'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : IP3
People found this helpful1
Worst customer service I've ever come across. Attended a viewing with an utterly miserable and unhelpful woman. I then attempted to show interest in making an offer on a property and I sent emails to express my interest which were simply never responded to. AVOID THIS AGENCY if you actually... Read Full Review
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Had loads of problems when ...
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1 Star Review
By : 'Avoid'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IP1
People found this helpful1
Had loads of problems when moving in the property with repairs, delays and so on. When moved to the property agent done nothing to repair it, again delays, excuses and so on. My recommendation - AVOID THIS... Read Full Review
Comments on Agent Fees
Expensive agent fees around £350.
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really lovely group of ladies ...
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5 Star Review
By : 'Miss'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : IP14
People found this helpful0
really lovely group of ladies made my move a very easy and happy expeirience thanks for all your help!!... Read Full Review
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I have rented my property ...
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5 Star Review
By : 'Neil'
Services : Letting( As a Tenant )
Rent PCM : £590
Would you recommend ? : Yes
Postcode : IP2
People found this helpful0
I have rented my property through Northwood in Ipswich for the last 2 years and can not speak highly enough about them. All the wonderful ladies, whether on the phone or in person are a delight to deal with. In an age where customer service seems to be lacking, these ladies make the effort and am... Read Full Review
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Professional, polite and a ...
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5 Star Review
By : 'Natasha'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : IP4
People found this helpful0
Professional, polite and a pleasure to work with. Northwood take the stress out of being a landlord. Over the last five years I've found Northwood to be efficient and genuinely determined to match suitable tenants to suitable properties. I look forward to our relationship continuing for many years... Read Full Review
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I became a tenant with ...
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5 Star Review
By : 'Ms'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : IP1
People found this helpful0
I became a tenant with northwood about 4 years. I have had no problems with them! They are very caring and understanding and will go above and beyond to try help you when you need it. It's nice to go into a office full of just ladies and feel comfortable! They are lovely with my children and really ... Read Full Review
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I would highly recommend ...
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5 Star Review
By : 'Vicky'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : IP3
People found this helpful1
I would highly recommend Northwood at Ipswich as they are very professional and offer a first class service. They source tenants and manage my properties and are efficient, competent and keep me regularly up to date with any information that I should... Read Full Review
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I first went to Northwood ...
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5 Star Review
By : 'Christopher'
Services : Letting( As a Owner )
Rent PCM : £610
Would you recommend ? : Yes
Postcode : IP1
People found this helpful0
I first went to Northwood when I found out that they did a service of guaranteed rent. I'd never rented a property before so was a little apprehensive on what to do but Northwood sat me down and talked me through every step and made sure I fully understood. They were so helpful and made it so I had ... Read Full Review
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I would like to thank all the ...
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5 Star Review
By : 'carol'
Services : Letting( As a Tenant )
Rent PCM : £510
Would you recommend ? : Yes
Postcode : IP4
People found this helpful0
I would like to thank all the staff team at Northwood, Ipswich for the excellent service and support given whilst letting a flat on the Waterfront. Both the facilities and services were excellent, and I fully recommend Northwood to future tenants for the care and attention given. All queries were... Read Full Review
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I was extremely unhappy with ...
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1 Star Review
By : 'Changeme'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IP1
People found this helpful0
I was extremely unhappy with the service i recieved while renting a flat under this agent. I had to leave my flat due to bullying and harrasment within my building, i cried myself to sleep most nights and did not even stay in my own home majority of the time. I cried to Northwood about this and... Read Full Review
What agent could do to change your mind?
If the agent would have acted in a more professional manor or if the agents would have taken my complaint more seriously i would of reconsidered.
Comments (0)Was this helpful?:
1 - 12 of 12 items
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 7/5/2018, 7:55:04 AM by allAgents
