This firm is ranked 10138 out of 11757 in the UK. This should tell you everything you need to know. However, if you still need some help:- I am the father of a Masters student who rented a room from these people. From the outset it became apparent that their priority was the heavy 20% deposit. For this reason, at the end of the tenancy, as a family, we totally blitzed this property and left it very much better than we had found it 12 months previously. We should have saved ourselves the trouble. They still managed to hold back £200. Despite the fact that I financed every part of my daughters tenancy and despite the fact that I had a legal contract with them to underwrite any losses, they still refused to talk to me. They are scared to face up to an adult and will only talk to your child. Be warned. Do not do business with these people. They are absolute bandits. I happily accuse them of theft in the hope that it will prompt them to call me.