The UK's Largest Customer Review Website for the Property Industry
London, SW14
2.3/5, 3 Reviews
33% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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5 Star Review
Nicola
Seth
By : 'O.'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : SW15
People found this helpful0
Thank you for this wonderful experience. Both Nicola & Seth have been super efficient and friendly. It is the first time that it was a pleasure dealing with an agency. I give you 5* WELL DONE!!!!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £2,300 | £2,300 |
Address
Hamptons International
252 Upper Richmond Road, London, Greater London
SW14 8AG
020 8876 3316
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'James'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : SW14
People found this helpful3
This is a rating for the letting and management service. The Lettings service is fine, they found tenants in a reasonable amount of time and getting contracts signed was straightforward. I would rate 4/5. However the property management service is incredibly poor and unprofessional given the... Read Full Review
Comments on Agent Fees
Fees in line with other High St agents - poor value for money given the quality of the service!
Comments (0)This is a rating for the letting and management service. The Lettings service is fine, they found tenants in a reasonable amount of time and getting contracts signed was straightforward. I would rate 4/5.
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James said about Hamptons International
Services : Letting( Property Management )Date: 20th Mar 2018
This is a rating for the letting and management service. The Lettings service is fine, they found tenants in a reasonable amount of time and getting contracts signed was straightforward. I would rate 4/5.
However the property management service is incredibly poor and unprofessional given the 'prestige' of the Hamptons brand. I used this service for my rental property for two years and experienced a number of problems - simple maintenance issues taking multiple visits to resolve, contractors being poorly briefed, double or incorrect charges and unnecessary work being performed. Dealing with the service was painful for both myself and the tenants. I've now switched to an independent property management company and am getting a much more professional service. Moral of the story - avoid at all costs!
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1 Star Review
Nicole
By : 'Ely'
Services : Letting( As a Owner )
Rent PCM : £2300
Would you recommend ? : No
Postcode : SW15
People found this helpful3
This is by miles the most unprofessional agency I have ever had to deal with. I acted as a landlord with Hamptons to lease out my apartment and below are some of the mistakes they made: 1 - Failed to refund us money owed 6 months after the lease came to an end (I've had to email several times... Read Full Review
Comments (0)This is by miles the most unprofessional agency I have ever had to deal with. I acted as a landlord with Hamptons to lease out my apartment and below are some of the mistakes they made:
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Ely said about Hamptons International
Services : Letting( As a Owner )Date: 20th Mar 2016
This is by miles the most unprofessional agency I have ever had to deal with. I acted as a landlord with Hamptons to lease out my apartment and below are some of the mistakes they made:
1 - Failed to refund us money owed 6 months after the lease came to an end (I've had to email several times asking for this)
2- Charging us for cleaning fees which the Agency agreed would be picked up by the tenant (after the flat was left in a filthy state)
3- Continue to address their correspondence to my tax attorney who should not be copied in on those emails. I never him them as a contact
4- Rude and unprofessional emails from a woman called Nicole Hinds. She was responsible for account mismanagement (including the mistaken billing with the cleaning fees) and refuses to offer any apology for the incovenience of my having to chase this up
5- We had specifically asked for tenants over age 21 and instead we got a younger age group who left the place in a proper mess
6- we had paid for full management service and this was not done correctly. The swap over in billings was done incompletely and we had to follow up several times
7- we also believe that the property was undervalued to get a transaction completed as soon as possible. other agents have since given us a higher valuation, and found us tenants willing to lease it for a higher value
Over all a giant mess which I can only attribute to incompetent lower-level staff and poor upper-level management. A real shame.
The UK's Largest Customer Review Website for the Property Industry
Thank you for this wonderful ...
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5 Star Review
Nicola
Seth
By : 'O.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
People found this helpful0
Thank you for this wonderful experience. Both Nicola & Seth have been super efficient and friendly. It is the first time that it was a pleasure dealing with an agency. I give you 5* WELL... Read Full Review
Comments (0)Thank you for this wonderful experience. Both Nicola & Seth have been super efficient and friendly.
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O. Rochedieu said about Hamptons International
Services : Letting( As a Tenant )Date: 8th Aug 2013
Thank you for this wonderful experience. Both Nicola & Seth have been super efficient and friendly.
It is the first time that it was a pleasure dealing with an agency. I give you 5* WELL DONE!!!!
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