They did a great job in finding me a flat. The person who showed me round was very knowledgeable and everyone was extremely kind and helpful. They helped me at every stage of the... Read Full Review

Waste of time company. Leaving all your details, and the property types, locations, and prices will get you nowhere. They send you all types properties regularly, none of which match your budget, nor the given criteria. If one on the list catches your fancy, and you ask to apply it is apparently... Read Full Review

One star feels too generous! Me and my girlfriend who is pregnant, has a young son and lives in hartlepool viewed a property advertised by fenix property as she wanted to relocate so we could be together as a family. As we liked the house so much we paid £240 to secure the property and have it... Read Full Review

This company got my letting ad from gumtree saying they had someone who was wanting to be in that area and the house suited there needs exactly. They wanted to be moved in by 2nd Jan which was a bit tight as I was away over Xmas but I agreed to it. I sent them a set of keys recorded mail and we... Read Full Review

I Would highly recommend, this was my first time renting and Fenix were a great help throughout the whole process, Megan helped me find a property and Ian helped me through the referencing... Read Full Review

Horrific customer service, outrages charges for literally doing nothing. No certainty you will get what you were promised - absolutely scandalous practices. I will never use again cause I apprecaite good night sleep not worrying about when and for how much Fenix Prperty will screw... Read Full Review

Great service from start to finish. Efficient and reliable service. Found us a fantastic tenant in quick timescales. Would definitely use again and personally... Read Full Review

I am a Landlord and have property to rent in the Sunderland and Stockton area and I have been dealing with both Steve and Allison and they are very professional in their attitude, honest and reliable and have always rented out my property to very good tenants. Very happy with the... Read Full Review

Very professional, always polite and obliging. Would strongly recommend on service and price. Found me a tenant in a very short... Read Full Review

I have my own property business (IMDJ Property Management) and manage a number of my own properties in the Sunderland South area and have done for over 10 years. I used to advertise through the local press looking for potential tenants. It was hard work and a drain on resource. I tried using... Read Full Review

I have used Fenix property for numerous years since they first started at the base in Sunderland. Steve does the viewings and is very good with prospective tenants and is able to communicate on any level finding out exactly what they want. Alison is the latest staff link at the office, is very... Read Full Review

From start to finish my experience with Fenix property was excellent they had to rush everything for me and they did so. They were professional and efficient whilst also being extremely friendly and helpful. There whole process was very easy to follow and they are always willing to help you through ... Read Full Review

both Steve and Allison were very professional , at the same time treated me in good friendly manner, they found me a great tenant in no time at all and delt with all my queries , I would highly recommend there... Read Full Review

I have used Fenix Property for a lot of years now and always found them to be reliable and trustworthy. They have always found me tenants for my property's. Because im the landlord i have the final say who goes into my property if they fail referencing then its a no, simple as that. The staff are... Read Full Review

Disappointed customer who ended up losing out on a property because of Fenix property. Luckily researched the company before committing and found that the couple who own it*. You will find this company has previously liquidated four other companies of the same name and started them up again using... Read Full Review

I was in the process of trying to secure a property. My partner and I had given Fenix the holding fee of £240. We then decided to investigate further after looking at reviews that in all honesty just seemed poor and after some digging we found some very interesting info. They have run the... Read Full Review

I have never left reviews and im not likely to in the future, however on this occasion I feel this is a must to ensure no other innocent person has to go through what we, and I can only assume, other people have been through. My partner and I paid Fenix a Holding fee of £240 (after research ... Read Full Review

When my tenant left the property on 1 June, she told Fenix Property that she had said that myself, (the landlord) could keep the bond as the house was in a state. For almost 4 months now, Amanda has continually told me that she is unable to sign the tenants bond over to me when the tenant agreed as ... Read Full Review

We set up a viewing of a property with Fenix. The day of our viewing, another estate agent informed us that the flat they were going to show us had already been recently let, and that Fenix were planning to show us another flat instead (which was a flat this other estate agent also represented, and ... Read Full Review

We placed a holding fee on a property that was offered by fenix, they seemed very eager to get this from us constantly ringing whilst we were at work stating ' you will loose the property if you do not pay today' which we did. We were then told the house would take a month to be renovated in this... Read Full Review