if you want to rent a house don't contact Ascend properties (Simple Life homes), I had the most awful experience with them, very unprofessional & rude! Their job is to make money from people's deposit!!! Avoid... Read Full Review

I strongly recommend the renters to avoid them. I was their tenant and delivered the property in excellent condition. I had £950 as deposit but they claimed £2000 and even threatened me for legal action. They have professional team who know how to claim. A friendly alert to new renters. Please... Read Full Review

The worst ever experience I have ever had. I moved in to the apartment and there was no power, I called the agency and was told they couldn't help as the energy company will only relate to the account owner. I spent 4hours on the phone with the energy company trying all sorts and waited for... Read Full Review

Great service from the lettings team. I am looking forward to enjoying more of this service. I definitely would... Read Full Review

The company and staff were very helpful and professional which made finding our new apartment very quick and efficient, would... Read Full Review

Very good dealt with me very professionally. Very helpful. Clean property. Hand over was dealt very professionally. Always helpful on the phone also dealing with any problems straight... Read Full Review

Our experience with Ascend has been great so far! We have never had a problem they couldn't solve, even once when we were struggling and needed to delay our rent for a couple of days they were very understanding and... Read Full Review

It's a shame ascend properties were unable to live up to their expectation as being a reputable service. Firstly when we moved into the property the code on the key was wrong to get into the building, the hob didn't work for 2 months before someone came out despite reporting it on the... Read Full Review

Kept up to date and processes explained Straightforward and easy Kept up to date and processes explained Straightforward and... Read Full Review

I contacted Ascend about several properties I'd seen on Rightmove. I told them I wanted to view the properties as soon as possible as I would most likely sign for one of them immediately. Tom sent me videos over WhatsApp but then took over two days to respond to my text. I had to ring them... Read Full Review

One of the best experiences turned into probably the worst, Tom has been extremely helpful and started my application as soon as I replied to video tour sent via WhatsApp...but made a vital mistake with the price, costing me extra £120 for the year in rent which I only found out when I was signing... Read Full Review

Great service and much appreciated! Made settling into the flat easy as possible for our next chapter! Thank you... Read Full Review

Tom was really helpful in helping me find an apartment in the area I was looking for. He was very responsive to my emails, calls and messages and answered all of my questions to help me through the process a bit easier. I actually found what I was looking for in just a few days, so thank you... Read Full Review

Tom has been incredibly helpful in helping to find a property. He is very approachable and has always made sure that any questions we had were... Read Full Review

Very straightforward and approachable. The whole process was very streamlined and easy with most of it being online. Tom and Amanda were very approachable... Read Full Review

Process was easy and straight forward. Tom was easy to contact and knew how to handle my queries he provided clear out line of referencing process and made it easy to understand how things were working given the... Read Full Review

Myself and my partner had been looking for a place to rent during the coronavirus crisis and had been having quite a lot of difficulty finding an agent who was open and available, as well as struggling to find a property we liked. Tom was kind, courteous, and happy to answer all my questions... Read Full Review

So far I have had a very good experience with Tom at Ascend. He's been very polite and friendly and more than happy to help and answer any questions. At no point have I felt pressured into agreeing with anything and Tom provided all the details really clearly. Overall very happy with the... Read Full Review

My first experience with Ascend was great. Tom made the first step a breeze. Very easy to chat with and accommodating. Answered all questions efficiently and made sure if I had any queries along the way he would be there to do his best to... Read Full Review

Tom is always extremely approachable, friendly and professional. His proactivity is always very reassuring for me as a tenant and the service from Ascend is always top... Read Full Review