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London, SW19
1/5, 5 Reviews
0% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
33% sales fee satisfaction
33% letting fee satisfaction
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"They had a landlord managing..."
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1 Star Review
By : 'forevertenant'
Services : Letting(As a Tenant)
Would you recommend ? : No
People found this helpful4
They had a landlord managing the property from ALGERIA!!! We had a roaming UK mobile number to call (costing us a bundle!!!). Of course, the heating stopped working so they got in two handymen - neither of which was Gas Safe registered - who started pulling up the floor boards. They put the heaters back in such a poor state, they started to flood the flat. I was 38 weeks pregnant at the time. We jumped up and down and, to their credit, Hawes & Co used their contractor and took over management of the flat, but how could they accept a landlord who doesn't even live in the country and is managing the premises? Every other estate agent I have used have expressed horror at this. At the very least, they should have advised us from the outset.
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By : Lettings Manager
May 7, 2013Thank you for your comments. It is at Landlord discretion whether to use the management service offered by the Agent. In this case the Landlord has local maintenance people and this has worked successfully since we took the property on our books in 2005. Regarding the heating, this runs on a centralised boiler in the block so the problem was not as simple as you would expect with an individual boiler etc. It was only when it transpired that there were ongoing problems with the heating (that the Landlord was handling independently) that Hawes & Co interjected and were able to send a Gas Safe engineer from our own Miantenance Team to attend. The Landlord then agreed to take the Management service and we have been managing the property ever since. With regards to contact details for the Landlord this was fully explained at the outset and email addresses supplied, along with a phone number in case of emergency. Please feel free to contact us should you have further comments. Thank you. Hawes & Co Lettings.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 33% | £0 | £0 |
| Lettings | 100% | 33% | £1,300 | £2,500 |
Address
Hawes & Co
6 High Street, London, Greater London
SW19 5DX
020 8946 1000, 020 8944 5110
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hawes & Co Branches (View All 7)
Terrible company, take your ...
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1 Star Review
By : 'A'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : SW19
People found this helpful0
I recently had a terrible experience with Hawes & Co in Wimbledon Village. I was dealing with Janine in the Lettings team and everything was going great until she left. I was supposed to move in to a property however Hawes & Co never sent me the tenancy agreement to sign and still... Read Full Review
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Unresponsive Agent Ever!!! ...
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1 Star Review
By : 'Melike'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SW19
People found this helpful1
Unresponsive Agent Ever!!! They arrange me viewing, then cancelled because they accept other people’s offer, even before show me the flat. If they don’t show me why they arrange a day and they said this is earliest day They can do. Don’t waste your time with that... Read Full Review
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Hawes and Co are the worst ...
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1 Star Review
By : 'SVT'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : SW19
People found this helpful4
Hawes and Co are the worst letting agents I have encountered in 10 years. They promised to resve a damp issue prior to us moving in, they didn't. When we moved in the previous tenants left a ton of rubbish in the back garden. Hawes thought it was appropriate to put items like a flat football... Read Full Review
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Terrible experience during ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
People found this helpful4
Terrible experience during the 2 years of tenancy. We have been experiencing serious issues with dump and nothing was resolved after contacting them every day for more than a month. We then decided to leave the property and they deducted lots of money from the deposit without any clarification on ... Read Full Review
Comments (1)Was this helpful?:
By : Lettings Manager
May 7, 2013Dear James Thank you for your comments. As you have put very few details it is difficult for me to comment on your individual problem with damp. However regarding the return of the deposit, any ...
They had a landlord managing ...
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1 Star Review
By : 'forevertenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
People found this helpful4
They had a landlord managing the property from ALGERIA!!! We had a roaming UK mobile number to call (costing us a bundle!!!). Of course, the heating stopped working so they got in two handymen - neither of which was Gas Safe registered - who started pulling up the floor boards. They put the... Read Full Review
Comments (1)Was this helpful?:
By : Lettings Manager
May 7, 2013Thank you for your comments. It is at Landlord discretion whether to use the management service offered by the Agent. In this case the Landlord has local maintenance people and this has worked ...
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