Initial contact was positive. Agent agreed readily to match competitors' fees. Valuation was between 50-70k above those of other agencies which concerned us but were assured this was realistic. Still uncertain how this figure was arrived at as it did not relate to other sales achieved in our road or immediate area. First viewing matched the kind of service as outlined in the contract but quickly deteriorated. We had to undertake more than 50% of the viewings despite being assured that all viewings would be accompanied. We did not receive feedback promptly following viewings (still waiting for formal feedback from one viewing undertaken in October) We did not receive the weekly progress reports as promised. Overall, communication has been poor. We have initiated all contact with the office in the last 8 weeks. We proposed taking the house off the market at the end of November since interest in the property had ended. We were urged to remain as there was to be a significant sales effort after Christmas. However that was the last contact we had with the office until we contacted them in mid January to withdraw our property.