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Infiniti Properties

4.7/5, 396 Reviews
92% Recommended

100% sales valuation accuracy

90% letting valuation accuracy

92% sales fee satisfaction

92% letting fee satisfaction

Born, raised and deeply rooted in all that is the charismatic city of Glasgow. Infiniti Properties is not just a family run business, it’s a business run like a family, and we make it our business to help our extended family (aka clients). 16 years and building year on year, we have over a century’s worth o
f combined experience across our dedicated team who are geared towards providing exceptional service for a sensible value. We cater for all types of renters, buyers, sellers & landlords, from those accidental landlords with one property to professional landlords with 50+ in their portfolio. Managing Director Scott Hume says:- “It’s all about the relationship you create from the beginning, both with tenants and landlords, ultimately we have to build trust, and fast, because there will always be problems, that’s just the nature of the business, but if tenants and landlords trust you then it makes the process of resolving property based problems so much easier and everyone can get on with their life” Our expertise extends beyond letting and managing property, we consistently source property and associated mortgages to help add to portfolios, we also refurbish property, whether it be one you've owned for a while and want to give it a new lease of life, or maybe it is one you have bought specifically with a view to adding capital value, either way, our team can manage and deliver all levels of refurbishment.
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"Very kind and..."

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5 Star Review
UserName

Fraser

By : 'Romina'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : G4

Jul 29, 2018
People found this helpful1

Fraser was very professional and kind. His answers and availability were very quick and helped me with all the problem on my new flat.

Was this helpful?:

By : Scott Hume

Jul 30, 2018

Thanks Romina, Fraser is new to the team so it's great to hear your positive feedback


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100%92%£38,000£372,000
Lettings90%92%£260£3,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
105419426340180114
Areas covered
  • East Dunbartonshire, West Dunbartonshire,
  • Glasgow, East Renfrewshire, North Lanarkshire
  • South Lanarkshire, Renfrewshire,
Address

Infiniti Properties
1016 Argyle StreetGlasgow, City of Glasgow
G3 8LX
0141 553 2677

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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BRANCH ASSET
Happy with the overall ...

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5 Star Review
UserName

Sharon

By : 'Divya'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : PA1

Jun 11, 2024
People found this helpful0

Our experience with Infiniti Properties for a rent property was flawless. The application process was easy. The team especially Sharon kept us informed on each step. They patiently answered all our queries. Until the day of move in they were very helpful. Even after move in , they respond to our ... Read Full Review

Comments (0)Was this helpful?:
Infiniti great for overseas ...

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5 Star Review
UserName

Stephanie

By : 'Mike'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G3

May 25, 2023
People found this helpful0

Infiniti managed 4 of my properties for almost 12 years, and their service, and professionalism were of the highest standard. Stephanie and the team were great communicators, and I rarely had any issues at all due to the high standard of their work. Would definitely ... Read Full Review

Comments (0)Was this helpful?:
Reliable Maintenance ...

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5 Star Review
UserName

Zoe

UserName

Ann

By : 'M'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G31

Sep 24, 2022
People found this helpful1

We've been renting the property through Infiniti for several years. We had our ups and downs (mainly due to the landlord's attitude) but the Maintenance Coordinator Zoe never disappoints with her professionalism and swift actioning any issues. The same applies to Ann who helped us with ... Read Full Review

Comments (0)Was this helpful?:
I've been a landlord ...

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5 Star Review
UserName

Stephanie

UserName

Anne

By : 'Paul'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : G42

Sep 12, 2022
People found this helpful0

I've been a landlord client of Infiniti for almost ten years and have always been happy with their service, for which they charge a fair price. The team in the office are great to deal with on the phone and by email, and they work efficiently when liasing with tenants to facilitate property ... Read Full Review

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Great and quick service, ...

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5 Star Review
UserName

Zoe

By : 'Stanislav'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G4

Jul 14, 2022
People found this helpful0

We have been renting a flat with Infiniti Properties for the last 3 years. Every time we have had any maintenance issues over this period of time, they were resolved very quickly with the support of Zoe Connelly and we were satisfied with how they were dealt with. Overall, we are pleased with ... Read Full Review

Comments (0)Was this helpful?:
Don't ever rent a ...

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1 Star Review

By : 'Kirean'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : G78

Mar 18, 2022
People found this helpful0

Don't ever rent a property from these people, whenever you need something fixed there is absolutely no resolution or response. Also when you actually leave the property and it comes to getting your deposit back they will steal every last penny of it and make things up to take it all even ... Read Full Review

Comments (1)Was this helpful?:

By : Anne McPartlin

Mar 21, 2022

I am sorry that you have felt the need to leave a negative review, the property was not left in good condition and we have submitted our claim to the deposit scheme for an independent adjudicator to ...


It is definitely not a good ...

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2 Star Review

By : 'Elif'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : G3

Jul 15, 2021
People found this helpful0

It is definitely not a good way to yell to people calling and kindly asking you to repeat what you've said. You should try to repeat slowly or rephrase what you said. It is unacceptable, very unprofessional. I do not recommend this ... Read Full Review

Comments (0)Was this helpful?:
Worst treatment I ever had ...

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1 Star Review

By : 'Marco'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : G3

Jun 22, 2021
People found this helpful2

I believe everyone should avoid any contracts with this company, and I will explain why: - When I applied for the flat, they took 1 month to answer. They left me in the dark so I waited for weeks. I had given up and was almost closing the deal for another flat when, suddenly, Infiniti Properties ... Read Full Review

Comments (0)Was this helpful?:
Just ...

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1 Star Review

By : 'Jack'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G41

Mar 8, 2021
People found this helpful4

I would avoid renting a property represented by Infiniti Properties if possible in the future. In my experience of renting a property with them for two years their staff are unhelpful at every turn, rude on the phone and when it came to moving out, they were extremely obstructive in returning the ... Read Full Review

Comments (1)Was this helpful?:

By : Kate

Apr 15, 2021

We’re you renting on Earl ...


Wouldn't even give 1 ...

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1 Star Review
UserName

Angie

By : 'Rebecca'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : G32

Jun 9, 2020
People found this helpful2

Wouldn't even give 1 star. Ignored & terrible service from this company! Do not use. As soon as they get you a property they do not care afterwards at all & will try & blame & take you for money for no reason what so ever. Will not offer any help with issues with the property ... Read Full Review

Comments (0)Was this helpful?:
As a student, infiniti ...

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5 Star Review
UserName

Stephanie

By : 'Emma'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Tenant )
Rent PCM : £395
Would you recommend ? : Yes
Postcode : G31

Dec 6, 2019
People found this helpful0

As a student, infiniti properties made my move very easy by providing lovely service and their staff are always willing to tackle any questions. I initially did not know a lot about this process but their staff were always willing to help. Stephanie dealt with most of our queries and was always ... Read Full Review

Comments (0)Was this helpful?:
dont ...

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1 Star Review

By : 'Mark'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G3

Nov 8, 2019
People found this helpful0

Lets tenants live with mold for months. Completely unresponsive after you move in unless they need something. When you finally move out, they charge you a blanket 100 pound for cleaning regardless of whether you had already paid and independent cleaner come in before you move. Horribly ... Read Full Review

Comments (0)Was this helpful?:
I've been a landlord ...

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2 Star Review

By : 'Carol'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Owner )
Rent PCM : £475
Would you recommend ? : No
Postcode : G20

Oct 31, 2019
People found this helpful0

I've been a landlord with this company for about 15 years and their customer service has not improved much in this time. Whilst they are good at finding tenants and probably offer them a good service, with regard to myself as such a long established landlord with them, the service provided ... Read Full Review

Comments (0)Was this helpful?:
I met Richard Glenton from ...

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5 Star Review

By : 'Jason'
Branch : Glasgow ,1016 Argyle Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : G5

Sep 15, 2019
People found this helpful0

I met Richard Glenton from Infinite Properties. Actually, the address of the flat was not right, but it seems that I met the right agent! Richard provided an excellent service. He was very pleasant and patient, while made sure all info was provided correctly. I would highly recommend using His ... Read Full Review

Comments (0)Was this helpful?:
Richard was on top of ...

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5 Star Review

By : 'mike'
Branch : Glasgow ,1016 Argyle Street
Services : Sales( As a Vendor )
Sold price : £83000
Would you recommend ? : Yes
Postcode : G21

Aug 29, 2019
People found this helpful0

Richard was on top of everything and updated us at every stage would use him again and would recommend him to ... Read Full Review

Comments (0)Was this helpful?:
Infiniti properties have been ...

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5 Star Review

By : 'Jessica'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G3

Jun 19, 2019
People found this helpful0

Infiniti properties have been a wonderful letting agents, recently they have been incredibly helpful whilst changing over a lease after my flatmate graduated and ended up moving out. Would highly recommend to anyone, fast replying and always ready to ... Read Full Review

Comments (0)Was this helpful?:
Thank ...

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5 Star Review

By : 'Susan'
Branch : Glasgow ,1016 Argyle Street
Services : Sales( As a Vendor )
Sold price : £170000
Would you recommend ? : Yes
Postcode : G1

Jun 16, 2019
People found this helpful0

Always keeping us in the loop & quick to respond, Richard offered sound guidance, reassurance and a highly professional service. It was a pleasure doing business with ... Read Full Review


Comments on Agent Fees

Appropriate for the service provided.

Comments (0)Was this helpful?:
Good communication and very ...

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5 Star Review

By : 'Andrew'
Branch : Glasgow ,1016 Argyle Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : G2

Jun 12, 2019
People found this helpful0

It was a pleasure dealing with Richard for the purchase of a city centre property. He always replied to my queries quickly, accurately and professionally, and was a great source of information about the property, the building and the market in general. In addition he was always happy to liaise ... Read Full Review


Comments on Agent Fees

n\/a

Comments (0)Was this helpful?:
Repairs ...

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5 Star Review

By : 'Mrs'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G78

May 20, 2019
People found this helpful0

Recently my electric shower stopped working and I contacted Fiona through email. She arranged the contractor to visit my property and made sure that repairs are done asap. Fiona was constantly in touch with me to assure that contractor was over on time. The contractor done the great job. Both Fiona ... Read Full Review

Comments (0)Was this helpful?:
Dissapointed ...

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1 Star Review

By : 'Mrs'
Branch : Glasgow ,1016 Argyle Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : G12

May 19, 2019
People found this helpful0

We engaged Infiniti to rent out our flat based on a recommendation and a great first impression of a local and supportive group. We were very disappointed by a lack of communication and limited progress. After three months of trying we lost all faith and decided to put our flat on the market. ... Read Full Review


Comments on Agent Fees

Fees were comparable with other agents however after out flat was not rented in the timescales in the contract fees were still attempted to be charged to us.

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1 - 20 of 396 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

<p>The Infiniti Properties complaints handling process is designed to provide customers with a simple, straightforward way of handling and hopefully resolving complaints as quickly and efficiently as possible.</p> <p>Please follow this process:</br></br> 1. In the first instance if you are dissatisfied for any reason we would ask that you raise your concerns with the person you are dealing with verbally</br> 2. If your concern or complaint is not resolved to your full satisfaction we would ask you to email the full details of your complaint to the General Manager using the email complaints@infinitiproperties.com</br> 3. The General Manager will respond within 24 hours acknowledging your complaint</br> 4. We aim to resolve complaints within 72 hours, however if the circumstances are complex or require input from others we will advise you of this, in any case the General Manager will provide a full response within 7 days of receipt of your complaint</br> 5. If you are not satisfied with the response or outcome provided by the General Manager you can write to the Director of the company at: Company Director, Infiniti Properties Management Ltd, 1016 Argyle Street, Glasgow G3 8LX (please mark your letter as strictly private & confidential)</br> 6. The Director will acknowledge your letter within 24 hours and aim to resolve the matter within 72 hours, however please allow for a period of 7 days. You will be sent a final written statement detailing the company's position; including details of any compensation offer and guidance on referring the matter to The Property Ombudsman within 12 months for a review should you still be dissatisfied with the outcome.</br></p>

Last updated at 5/31/2019, 10:51:33 AM by allAgents

Awards won by Infiniti Properties

Regional Awards Won by Infiniti Properties

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