This is a rating for the letting and management service. The Lettings service is fine, they found tenants in a reasonable amount of time and getting contracts signed was straightforward. I would rate 4/5. However the property management service is incredibly poor and unprofessional given the 'prestige' of the Hamptons brand. I used this service for my rental property for two years and experienced a number of problems - simple maintenance issues taking multiple visits to resolve, contractors being poorly briefed, double or incorrect charges and unnecessary work being performed. Dealing with the service was painful for both myself and the tenants. I've now switched to an independent property management company and am getting a much more professional service. Moral of the story - avoid at all costs!