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Letchworth, SG6
1.7/5, 7 Reviews
14% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
40% sales fee satisfaction
40% letting fee satisfaction
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"Employed by me as non-local..."
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2 Star Review
By : 'Victoria'
Services : Letting(As a Owner)
Rent PCM : £1400
Would you recommend ? : No
Postcode : SG5
7 Jul 2017
People found this helpful5
Employed by me as non-local landlord for full property management for 3 years – steadily deteriorated over that time. They do whatever makes their life easier, including fibbing to or pressuring landlord and/or tenant. Provided over-priced quotes from contractors, and balk when questioned. Do not give the same regard for landlords wallet as they would to their own. Lazy property management, surviving presumably on historical good reputation, that they're succeeding in ruining. Specifically: Broke a back door handle when marketing for a new tenancy, and claimed it just happened, leaving no choice but for me to pay up for a new one. Arranged and charged for a �300 inventory without being instructed to, claiming it's their policy. Contractor charged Agreed to pay for replacement garage lock. Ended up being charged �55 for the contractor to pop the old lock barrel back in the garage door. Equates to rates of �660 per hour!! Wasted one week of sale marketing time because they failed to remind a tenant nicely about contractual access rights. Took the property off the lettings market with 6 weeks to go on the old, then with 3 weeks to go to start the new one, tried to reneg a new starting date 1 week later. Ie tried to engineer a landlord's worst case scenario empty property, incurring fees, mortgage, council tax, etc, just because it made their life easier. Refused to remind the new tenant of the start date agreement – probably because they lied about what it would be. New tenant had already given notice on their current place, so was also hugely messed around too. On being fired for the final straw of trying to force me into a later new tenancy, they claimed the out-going tenant was refusing access, and scare-mongered the out-going tenants that I was going to sue. Stirred up tensions between out-going tenants and I, and acted completely obstructively, lying to tenants that Satchells had dropped my property, and that new agents were refusing to take it on. Held on to my post that the outgoing tenants had kindly handed in to their office weeks before, despite being repeatedly asked to forward it to me. Unprofessional, no integrity. Plenty of good agents in the area, especially First Move, who have been brilliant so far, in particular by handling the mess Satchells created, and brilliantly arranged new tenancy with respect and tactility for both my and the out-going tenant's position.
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Cheaper available for better service
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Michael Huckle
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 40% | £550,000 | £550,000 |
| Lettings | 0% | 40% | £550 | £1,400 |
Address
Satchells
Station Place, Letchworth, Hertfordshire
SG6 3AQ
01462 480077
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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5 Star Review
By : 'Michael'
Services : Sales( As a Vendor )
Sold price : £550000
Would you recommend ? : Yes
Postcode : SG6
11 Feb 2020
People found this helpful0
Sold in Letchworth through Satchells. Messed about for 12 months with previous agents who were next to useless, Satchells were brilliant, they marketed the property in a new and refreshing manner, kept us informed through the whole process and secured us a sale at the asking price in very short... Read Full Review
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Sold in Letchworth through Satchells.
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Michael Huckle said about Satchells
Services : Sales( As a Vendor )Date: 11th Feb 2020
Sold in Letchworth through Satchells.
Messed about for 12 months with previous agents who were next to useless,
Satchells were brilliant, they marketed the property in a new and refreshing manner, kept us informed through the whole process and secured us a sale at the asking price in very short order.
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Employed by me as non-local ...
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2 Star Review
By : 'Victoria'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SG5
7 Jul 2017
People found this helpful5
Employed by me as non-local landlord for full property management for 3 years – steadily deteriorated over that time. They do whatever makes their life easier, including fibbing to or pressuring landlord and/or tenant. Provided over-priced quotes from contractors, and balk when... Read Full Review
Comments on Agent Fees
Cheaper available for better service
Comments (0)Employed by me as non-local landlord for full property management for 3 years – steadily deteriorated over that time.
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Victoria B said about Satchells
Services : Letting( As a Owner )Date: 6th Jul 2017
Employed by me as non-local landlord for full property management for 3 years – steadily deteriorated over that time.
They do whatever makes their life easier, including fibbing to or pressuring landlord and/or tenant.
Provided over-priced quotes from contractors, and balk when questioned.
Do not give the same regard for landlords wallet as they would to their own.
Lazy property management, surviving presumably on historical good reputation, that they're succeeding in ruining.
Specifically:
Broke a back door handle when marketing for a new tenancy, and claimed it just happened, leaving no choice but for me to pay up for a new one.
Arranged and charged for a �300 inventory without being instructed to, claiming it's their policy.
Contractor charged Agreed to pay for replacement garage lock. Ended up being charged �55 for the contractor to pop the old lock barrel back in the garage door. Equates to rates of �660 per hour!! Wasted one week of sale marketing time because they failed to remind a tenant nicely about contractual access rights.
Took the property off the lettings market with 6 weeks to go on the old, then with 3 weeks to go to start the new one, tried to reneg a new starting date 1 week later. Ie tried to engineer a landlord's worst case scenario empty property, incurring fees, mortgage, council tax, etc, just because it made their life easier.
Refused to remind the new tenant of the start date agreement – probably because they lied about what it would be.
New tenant had already given notice on their current place, so was also hugely messed around too.
On being fired for the final straw of trying to force me into a later new tenancy, they claimed the out-going tenant was refusing access, and scare-mongered the out-going tenants that I was going to sue.
Stirred up tensions between out-going tenants and I, and acted completely obstructively, lying to tenants that Satchells had dropped my property, and that new agents were refusing to take it on.
Held on to my post that the outgoing tenants had kindly handed in to their office weeks before, despite being repeatedly asked to forward it to me.
Unprofessional, no integrity.
Plenty of good agents in the area, especially First Move, who have been brilliant so far, in particular by handling the mess Satchells created, and brilliantly arranged new tenancy with respect and tactility for both my and the out-going tenant's position.
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1 Star Review
By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EN11
25 Oct 2016
People found this helpful6
The service of the Satchells Letchworth letting branch is terrible. I made a offer on a property ,The agent did not even bother to acknowledge the offer I made. I phoned two days later and the gentleman said oh, a better offer was accepted. Did not apologise at... Read Full Review
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Ben said about Satchells
Services : Letting( As a Tenant )Date: 24th Oct 2016
The service of the Satchells Letchworth letting branch is terrible. I made a offer on a property ,The agent did not even bother to acknowledge the offer I made. I phoned two days later and the gentleman said oh, a better offer was accepted. Did not apologise at all.
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We rented a house from ...
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1 Star Review
By : 'HV'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG76
26 Apr 2015
People found this helpful8
We rented a house from Satchells, Letchworth and would like to highlight that they are one of the most arrogant and unprofessional agents that I have ever dealt with. We have a 3 month baby and the fridge in the kitchen broke down. The ignored all calls and we had to buy our own fridge. When we... Read Full Review
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HV said about Satchells
Services : Letting( As a Tenant )Date: 25th Apr 2015
We rented a house from Satchells, Letchworth and would like to highlight that they are one of the most arrogant and unprofessional agents that I have ever dealt with. We have a 3 month baby and the fridge in the kitchen broke down. The ignored all calls and we had to buy our own fridge. When we vacated the property they lied about the damage to the floor. In summary a pathetic agent with no professional standard at all.
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Me and my sister rented a ...
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1 Star Review
Simon
pam
By : 'LT'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : SG6
24 Nov 2014
People found this helpful8
Me and my sister rented a property with them. All dealings were done online, having to print out our own paperwork to take into store to sign. Our check in was done before we entered property so many problems were overlooked. our front door lock didnt work properly, our hot water didnt work, the... Read Full Review
What agent could do to change your mind?
nothing, the service the offer is minimal and unproffesional
Comments (0)Me and my sister rented a property with them. All dealings were done online, having to print out our own paperwork to take into store to sign. Our check in was done before we entered property so many problems were overlooked. our front door lock didnt work properly, our hot water didnt work, the washing machine was not in working order. and when we phoned to complain were just told we were doing something wrong and try again. After a month of no hot water we complained to head office and finally got hot water. then after that we had an inspection, and increased inspections over the year, even though inspections were 6monthly.
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LT said about Satchells
Services : Letting( As a Tenant )Date: 24th Nov 2014
Me and my sister rented a property with them. All dealings were done online, having to print out our own paperwork to take into store to sign. Our check in was done before we entered property so many problems were overlooked. our front door lock didnt work properly, our hot water didnt work, the washing machine was not in working order. and when we phoned to complain were just told we were doing something wrong and try again. After a month of no hot water we complained to head office and finally got hot water. then after that we had an inspection, and increased inspections over the year, even though inspections were 6monthly.
towards the end of the year the front door broke completely, we rung satchells they said they would contact the landlord about the matter. a few days later they rung to say the land lord cant afford it and will sell up!
we then had to deal with constant hassle and harrassment over viewing times even though we provided them with a schedule of our availability to make things easier, this was ignored with them sending prospective buyers when they liked and constantly calling to try and arrange viewings outside of our times.
Eventually someone purchased the house and agreed to keep us on as tenants.
But awile later we returned from a holiday to say our tenancy will end at a stated time, we assumed this was with the old landlord so rang to see what happens from here. We were then informed that we were not being kept on and should have recieved a phone call to go with the letter, which we did not. because of their lack of notice that gave as only a month ans 2weeks to find a suitable property. so we sought legal advice and subsequently found out that by law satchells shjould have provided us with the certificates for our deposit protection and sent us details of that when we moved in. which they did not. thus making our notice vaild. when we told satchells this they then proceeded to tell us we were stalling to saty in the property and then sent us the certificates. they basically argued with us over email, very rudely and unproffesionally. we then had no contact til they sent an email telling us to book out at a stated time we didnt agree to.... before we had a chance to discuss this after work, one of their agents pam knocked on our door, handed us a letter and said we had been booked out for 2pm. We simply stated we will be at work and that their notice is invalid. to which Pam then said that 'hasnt been proved' she then proceeded to call us disgusting people, they should never have let in the property, yelling good luck getting a reference from us. this happened infront of our family who were round for dinner. we immediately called stachells to complain to manager to be told manager is not in. we informed them of what happened and they said simon would call us back the next day. he did not.
a few days later, he emailed to say he had heard we had a heated discussion with Pam and can we state when we can book out for. we booked for a convenient time for us and that we would like to make a complaint, this was ignored. As have all our other attempts to complain about the e=service we recieved.
Now that we have moved we have tried to contact satchells about post at our old address only to be ignored for almost a month, finally they replied today, rudely just saying there is no post at the address. we have still heard nothing about our deposit, which should be a done deal seeing as we fixed up the property from the awful condition it was in originally.
Satchells have got to be the worst agents i have ever dealt with, the sad thing is that their prices are so cheap, they seem to be dealing with alot of the property market which made it hard for us to try and move, as most suitable properties were managed by them and they offered us absolutly no assistance in moving and no doubt probably would not rent to us again because we know our rights.
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1 Star Review
By : 'Calanthe'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : SG6
13 Jun 2014
People found this helpful5
Stay away from this agency. They are not helpful at all, they are only interested in money. The worst thing they did to me was at the end of tenancy - they were trying to blame me for damage that was already there when I moved in ( luckily I had pictures so I could prove them wrong). On top of... Read Full Review
Comments (0)Stay away from this agency. They are not helpful at all, they are only interested in money. The worst thing they did to me was at the end of tenancy - they were trying to blame me for damage that was already there when I moved in ( luckily I had pictures so I could prove them wrong). On top of that, after
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Calanthe said about Satchells
Services : Letting( As a Tenant )Date: 12th Jun 2014
Stay away from this agency. They are not helpful at all, they are only interested in money. The worst thing they did to me was at the end of tenancy - they were trying to blame me for damage that was already there when I moved in ( luckily I had pictures so I could prove them wrong). On top of that, after
I moved out they charged me for giving a references to the new agency(it wasn't on the list of fees they gave me at the beginning ) ! I think it was outrageous considering I was a good and reliable tenant
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1 Star Review
By : 'landlady'
Services : Letting( As a Owner )
Would you recommend ? : No
11 Dec 2011
People found this helpful7
I started letting my property with satchells around five years ago. At first the service was good - but over the past 12 months i saw i massive decline. How so ? - Last year i was left with a leak over christmas which they did not identify when they checked out the tenant. The leak resulted in ... Read Full Review
Comments (0)I started letting my property with satchells around five years ago. At first the service was good - but over the past 12 months i saw i massive decline.
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landlady said about Satchells
Services : Letting( As a Owner )Date: 11th Dec 2011
I started letting my property with satchells around five years ago. At first the service was good - but over the past 12 months i saw i massive decline.
How so ? - Last year i was left with a leak over christmas which they did not identify when they checked out the tenant.
The leak resulted in having to have a hall floor rebuilt.
This year - another leak .. no warning and wait for this - an invalid tenancy.
Dont use them - take my advice, manage your property youself it will save you money.
The current set of staff are not up to scratch.
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