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St Clements Oxford, Oxford, OX4
1.7/5, 10 Reviews
20% Recommended
100% letting valuation accuracy
29% letting fee satisfaction
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"WALK AWAY NOW if you can -..."
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1 Star Review
Tom
By : 'V'
Services : Letting(As a Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : OX3
People found this helpful7
WALK AWAY NOW if you can - Inflexible agency that treat tenants like children. They want students to que up all night to get a property is inhumane and they rush students into signing up. They are very slow to make any repairs and are extremely unfriendly and unhelpful. Tom made the whole check-out process a nightmare, trying to charge for damage that was there are the start of the tenancy. WALK AWAY NOW !!
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By : Victoria Lyall
Aug 1, 2017Hi there, I'm sorry to hear that you have been unhappy with your recent experience; our intention is not to be unhelpful or to treat tenants like children. Our check-out process is based on the inventory which is signed by the tenant at the start of the tenancy and so unless items are marked as damaged then I'm afraid it is reasonable to assume that the damage was caused during the tenancy. If you would like to discuss this matter further you could email me (victoria.lyall@finderskeepers.co.uk) with your details and I can get the Office Manager to contact you? I would also like to state that every year we absolutely discourage students from queuing up for the release of The List. We advise online ahead of time that queuing is not necessary and we also advise them face to face when they start to queue. Kind regards, Victoria Lyall Marketing Manager
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 29.00% | £366 | £3,325 |
Address
Finders Keepers
27 St. Clements, Oxford, Oxfordshire
OX4 1AB
01865 260111
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Finders Keepers Branches (View All 9)
Safeguarding neglect and ...
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1 Star Review
By : 'J'
Services : Letting( As a Tenant )
Rent PCM : £3325
Would you recommend ? : No
Postcode : OX4
People found this helpful1
Safeguarding neglect: Allowing contractors to access rental property without properly notifying tenants. In one case a female tenant was alone in the property and exited her bedroom to discover a complete stranger (male) standing in the hallway - this turned out to be a contractor who had been... Read Full Review
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J Hughes said about Finders Keepers
Services : Letting( As a Tenant )Date: 19th Jun 2024
Safeguarding neglect: Allowing contractors to access rental property without properly notifying tenants. In one case a female tenant was alone in the property and exited her bedroom to discover a complete stranger (male) standing in the hallway - this turned out to be a contractor who had been given access to the property by FK. FK claims the contractor is responsible for notifying tenants, however the contractor had incorrect contact information from FK. Failure to keep proper records and to update paperwork correctly: Incorrectly advising tenants of their monthly direct debits causing a deficit to be allowed to accumulate over several before correction was made and demand for recompense. When complaints are/were made they are/were met with a level of arrogant defensiveness that is/was unprofessional.
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The worst experience with ...
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1 Star Review
By : 'Miri'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : OX14
People found this helpful0
The worst experience with this company, very bad information, she makes you write a whole form and fill out so many things so that in the end Mrs. Olivia Gibbs does not know how to attend.I do not recommend it!!! total loss of... Read Full Review
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Miri said about Finders Keepers
Services : Letting( As a Tenant )Date: 13th Aug 2021
The worst experience with this company, very bad information, she makes you write a whole form and fill out so many things so that in the end Mrs. Olivia Gibbs does not know how to attend.I do not recommend it!!! total loss of days.
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1.0 star ratingStay ...
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1 Star Review
By : 'i.a'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : OX1
People found this helpful1
1.0 star rating Stay away!! Finders Keepers deliberately uses discriminatory practices to stop tenants in receipt of benefits or Universal Credit securing the basic human right to housing. These hidden tactics to humiliate people are discriminatory and disgusting, as is this letting agency for... Read Full Review
Comments (0)1.0 star rating
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i.a said about Finders Keepers
Services : Letting( As a Prospective Landlord/Tenant )Date: 7th Jun 2021
1.0 star rating
Stay away!!
Finders Keepers deliberately uses discriminatory practices to stop tenants in receipt of benefits or Universal Credit securing the basic human right to housing. These hidden tactics to humiliate people are discriminatory and disgusting, as is this letting agency for using them.
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WALK AWAY NOW if you can - ...
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1 Star Review
Tom
By : 'V'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : OX3
People found this helpful7
WALK AWAY NOW if you can - Inflexible agency that treat tenants like children. They want students to que up all night to get a property is inhumane and they rush students into signing up. They are very slow to make any repairs and are extremely unfriendly and unhelpful. Tom made the whole... Read Full Review
Comments (1)Was this helpful?:
V Unhappy said about Finders Keepers
Services : Letting( As a Tenant )Date: 31st Jul 2017
WALK AWAY NOW if you can - Inflexible agency that treat tenants like children. They want students to que up all night to get a property is inhumane and they rush students into signing up. They are very slow to make any repairs and are extremely unfriendly and unhelpful. Tom made the whole check-out process a nightmare, trying to charge for damage that was there are the start of the tenancy. WALK AWAY NOW !!
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By : Victoria Lyall
Aug 1, 2017Hi there, I'm sorry to hear that you have been unhappy with your recent experience; our intention is not to be unhelpful or to treat tenants like children. Our check-out process is based on the ...
It is always a joy to phone ...
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5 Star Review
Adrian
By : 'The'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : OX4
People found this helpful0
It is always a joy to phone up and hear the cheerful voice of Adrian who immediately sounds delighted to hear from me! It is inevitable when letting a property that not everything can go smoothly but with Finders Keepers their consummate professionalism ensures even crises are hand,ed with no fuss. ... Read Full Review
Comments on Agent Fees
The fees are well worth the peace of mind which comes from knowing tenants will be well-served and my investment is being protected.
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The Legend said about Finders Keepers
Services : Letting( As a Owner )Date: 26th Oct 2016
It is always a joy to phone up and hear the cheerful voice of Adrian who immediately sounds delighted to hear from me! It is inevitable when letting a property that not everything can go smoothly but with Finders Keepers their consummate professionalism ensures even crises are hand,ed with no fuss. Brilliant staff, brilliant service.
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Inflexible and treat tennants ...
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1 Star Review
By : 'An'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX3
People found this helpful5
Inflexible and treat tennants like children. Unreasonable requirements of tennants. Slow to make repairs. Unfriendly and unhelpful. Try to rush people into signing up to... Read Full Review
Comments on Agent Fees
Not cheap
Comments (1)Was this helpful?:
An said about Finders Keepers
Services : Letting( As a Tenant )Date: 12th Oct 2016
Inflexible and treat tennants like children. Unreasonable requirements of tennants. Slow to make repairs. Unfriendly and unhelpful. Try to rush people into signing up to tennancies.
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By : Victoria Lyall
Oct 13, 2016Hi there, I was surprised to read your review as this is absolutely not how we intend to treat tenants. Could you email me a little more detail around your experience ...
When we first tried to sort ...
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1 Star Review
By : 'M.E'
Services : Letting( As a Tenant )
Rent PCM : £366
Would you recommend ? : No
Postcode : OX3
People found this helpful3
When we first tried to sort our house they took ages to send it through and then rushed us (gave us the very maximum of a week) to get everything back which was difficult as it was during a time I was not in the country but they were not leaning on this. On multiple occasions they have taken my... Read Full Review
What agent could do to change your mind?
Charge way to high for deposit. Expect us to pay way too much to tidy the house etc afterwards before we can get money back... We are students and cannot afford this!
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M.E said about Finders Keepers
Services : Letting( As a Tenant )Date: 8th Jun 2014
When we first tried to sort our house they took ages to send it through and then rushed us (gave us the very maximum of a week) to get everything back which was difficult as it was during a time I was not in the country but they were not leaning on this. On multiple occasions they have taken my rent out twice from my account despite me pointing this out the first time it happened. I was backpacking on one time and had limited Internet and very limited access to phones. I emailed and got housemate to ring them and they refused to do anything until the spoke to me on the phone. Leaving me with very very low funds in a foreign country despite it being there error!!! One of the woman in the office never seems like she knows what is going on, Alec is usually the most on the ball.
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Adrian was very easy to work ...
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4 Star Review
Adrian
By : 'Alexis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : OX3
People found this helpful0
Adrian was very easy to work with. He responded to emails and phone calls within a day or so. The rental was fairly straightforward since the owner lived three doors down, so I tended to deal with the owner more than Adrian. When I need something Adrian was very prompt and... Read Full Review
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Alexis said about Finders Keepers
Services : Letting( As a Tenant )Date: 4th May 2014
Adrian was very easy to work with. He responded to emails and phone calls within a day or so. The rental was fairly straightforward since the owner lived three doors down, so I tended to deal with the owner more than Adrian. When I need something Adrian was very prompt and courteous.
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Finders Keepers main aim ...
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1 Star Review
Carol
Kiran
By : 'Oxford'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX44
People found this helpful6
Finders Keepers main aim seems to be to extract every last possible bit of money from their tenants as possible. They understand nothing about customer service - and are only motivated by grabbing your cash. They charge huge fees for absolutely everything and extracting your deposit from them in... Read Full Review
Comments (0)Finders Keepers main aim seems to be to extract every last possible bit of money from their tenants as possible. They understand nothing about customer service - and are only motivated by grabbing your cash. They charge huge fees for absolutely everything and extracting your deposit from them in tact at end of your tenancy is virtually impossible. The spotlessly cleaned apartment we left (we hired professional cleaners) was still subject to spurious cleaning charges!
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Oxford tenant said about Finders Keepers
Services : Letting( As a Tenant )Date: 7th Dec 2012
Finders Keepers main aim seems to be to extract every last possible bit of money from their tenants as possible. They understand nothing about customer service - and are only motivated by grabbing your cash. They charge huge fees for absolutely everything and extracting your deposit from them in tact at end of your tenancy is virtually impossible. The spotlessly cleaned apartment we left (we hired professional cleaners) was still subject to spurious cleaning charges!
The flat we rented from them in Iffley (Oxford) was a horrible, damp moldy place. We viewed it in Summer when it had been newly painted (and the mold was disguised) -but as soon as the weather became cooler the mold and damp was appalling. Finder's Keepers were very unsympathetic to this and still charged us a fee of $1320 to break the tenancy agreement and leave the property. The mold was again patched over and the flat has now been rented to new tenants (at a reduced rate).
I would never rent a property from Finder's Keepers ever again and I strongly advise you to do the same.
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Me and my fiancee were ...
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1 Star Review
By : 'Anna'
Services : Letting( As a Tenant )
Would you recommend ? : No
People found this helpful4
Me and my fiancee were looking for a flat or house to rent recently. We are new to Oxford, just moved in from London. We are foreigners, BUT legal to work in UK, employed full time with a documented history of 6 years of employment and rental with no breaks in UK. We've visited Sommertown branch... Read Full Review
Comments (0)Me and my fiancee were looking for a flat or house to rent recently. We are new to Oxford, just moved in from London. We are foreigners, BUT legal to work in UK, employed full time with a documented history of 6 years of employment and rental with no breaks in UK. We've visited Sommertown branch of Findrs Keepers on a Saturday. We have asked if they had any properties available to rent for up to £1000 bugdet. We were presented with a property that was £200 over our budget and told there is nothing else. Our names and numbers were input into the computer (well, at least so it seemed) and they told us that we will be contacted if anything becomes available an time soon. It has been three weeks, we have found a beautiful house with another agency, but Finders Keepers have not got back to us via phone OR email even once.
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Anna said about Finders Keepers
Services : Letting( As a Tenant )Date: 24th Oct 2012
Me and my fiancee were looking for a flat or house to rent recently. We are new to Oxford, just moved in from London. We are foreigners, BUT legal to work in UK, employed full time with a documented history of 6 years of employment and rental with no breaks in UK. We've visited Sommertown branch of Findrs Keepers on a Saturday. We have asked if they had any properties available to rent for up to £1000 bugdet. We were presented with a property that was £200 over our budget and told there is nothing else. Our names and numbers were input into the computer (well, at least so it seemed) and they told us that we will be contacted if anything becomes available an time soon. It has been three weeks, we have found a beautiful house with another agency, but Finders Keepers have not got back to us via phone OR email even once.
I had an impression that they were not interested in helping us from the very beginning.
I just hope they don't like to work on Saturdays and there is no other cause for treating us this way.
Most uncomfortable customer service experience in my life.
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