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Exeter, EX1
4.4/5, 35 Reviews
89% Recommended
88% sales valuation accuracy
75% letting valuation accuracy
100% sales fee satisfaction
85% letting fee satisfaction
A local family run estate and lettings agents offering friendly and professional service. The office has a combined experience of over 80 years in the property market. We have the marketing power of a national company but treat each customer as an individual.
Northwood Exeter was founded in 2005 and we are prou
d of our reputation for lettings and sales across Exeter and the surrounding areas. We have built a successful business through our knowledge of the local area, listening to our customers individual needs and have many clients that come back to us time and time again.
We offer a full range of sales, lettings management and property rentals, but are best known for our Guaranteed Rent service. So if you are looking to buy, rent, sell or let your property please call Northwood Exeter today on 01392 435 130 or pop in to our office at 7 Paris Street, Exeter, EX1 2JB.
"Recently completed on our..."
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5 Star Review
Mark
Michael
By : 'Anon'
Services : Sales(As a Vendor)
Sold price : £245000
Would you recommend ? : Yes
Postcode : EX4
People found this helpful1
Recently completed on our commercial property. There had been some complications, but throughout Northwood conducted the sale diligently and doggedly and kept us informed throughout. Well done to the negotiators.
Comments on Agent Fees
Reasonable in the circumstances.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 100% | £100,000 | £260,000 |
| Lettings | 75% | 85% | £450 | £995 |
Areas covered
- EX1
- EX2
- EX3
- EX4
- EX5
- EX6
- EX7
- EX8
Address
Northwood
85 South Street, Exeter, Devon
EX1 1EQ
01392 435130
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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5 Star Review
Tamsin
Will
By : 'Abigail'
Services : Sales( As a Buyer )
Sold price : £100000
Would you recommend ? : Yes
Postcode : TQ2
People found this helpful0
Northwood were brilliant from me making my offer right up until completion. Especially, Tamsin Saunders who couldn't do enough for me. I would highly recommend her and... Read Full Review
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Abigail Marsh said about Northwood
Services : Sales( As a Buyer )Date: 1st Apr 2020
Northwood were brilliant from me making my offer right up until completion. Especially, Tamsin Saunders who couldn't do enough for me. I would highly recommend her and Northwood.
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5 Star Review
By : 'Sally'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX2
People found this helpful0
I have rented through Northwood Exeter for the past 2 years. Any issues have been dealt with well and quickly. Now leaving the house but would recommend... Read Full Review
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Sally Anne said about Northwood
Services : Letting( As a Tenant )Date: 20th Sep 2019
I have rented through Northwood Exeter for the past 2 years. Any issues have been dealt with well and quickly. Now leaving the house but would recommend them.
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AWFUL! STOLEN OUR MONEY ...
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1 Star Review
By : 'Toby'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TQ1
People found this helpful1
NORTHWOOD - EXETER I wish I never used this company it has been nothing but a nightmare since day one. The day we signed our rental agreement we got the keys to the property and were surprised to see a sofa in our "unfurnished" house. We asked northwood to take the sofa away... Read Full Review
Comments (0)NORTHWOOD - EXETER I wish I never used this company it has been nothing but a nightmare since day one.
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Toby Martin said about Northwood
Services : Letting( As a Tenant )Date: 10th Sep 2019
NORTHWOOD - EXETER I wish I never used this company it has been nothing but a nightmare since day one.
The day we signed our rental agreement we got the keys to the property and were surprised to see a sofa in our "unfurnished" house.
We asked northwood to take the sofa away because we had bought our own. they refused to do so and * who was very rude and abrupt and told us it was ' part furnished' despite being 'unfurnished' on the listing! We then lost 10% of the cost of our furniture as it had been made to order. We then spent 2 weeks trying to work out who our gas was with... we called northwood and were told "We think it's british gas" and it was on DD. after much confusion we discovered northwood were wrong and it was with E-on... not only that but it was also a pay meter which they didn't leave us a card for!
Shortly after getting that sorted our boiler then broke... Northwood left us waiting nearly 2 weeks without central heating whilst we had a new born baby in the house... disgusting! Luckily we had family who came to our aid and supplied us with electric heaters.
When we moved in there was also a leak under the sink each time the washing machine was used, we contacted northwood about this a few times and they never returned our calls, eventually after 4 attempts they said someone was coming out to the property to look at it.... but when the maintenance man arrived he said "Hi, * has sent me here to fit a shelf"... where that come from I'll never know... surprise surprise we never got this fixed and it remained even a year later!
We also had problems with damp in this property that we reported to northwood... bare in mind we had a new born in our house *they said the damp was caused by us and we should keep the windows open 24/7.****Although i wasn't expecting much from a person then sends a maintenance man to fit a shelf when you have a water leak **.
When we were served notice due to the owner wanting the property back me and my partner decided to leave early after all the trouble northwood caused us. We contacted the office to serve counter notice and the woman we spoke with agreed our check out date was 10/08/19. On the date we were due to leave northwood started acting dumb and pretended we never served counter notice.... they are now trying to steal our deposit
and charge us a month rent for a month we've not even been in the property! We complained to *** the director but she was just as unhelpful... she denied that any of her staff accepted our counter notice and was uninterested in looking into our complaint properly. ****when speaking with her on the phone she has been rude, abrupt and defensive. We now have to take legal action to get our money back. DON'T USE THIS COMPANY!
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5 Star Review
Tamsin
By : 'Charlotte'
Services : Sales( As a Vendor )
Sold price : £179950
Would you recommend ? : Yes
Postcode : EX2
People found this helpful0
Buying and selling at the same time as a solo parent in full time work was daunting to say the least! The process was really stressful at times with inevitable bumps along the way but Tamsin really made it all much easier and worked so hard to chase things and get us through to completion day. The... Read Full Review
Comments on Agent Fees
They were the same as all the other local agencies.
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Charlotte B said about Northwood
Services : Sales( As a Vendor )Date: 5th Jun 2019
Buying and selling at the same time as a solo parent in full time work was daunting to say the least! The process was really stressful at times with inevitable bumps along the way but Tamsin really made it all much easier and worked so hard to chase things and get us through to completion day. The whole team at Northwood were great but Tamsin in particular made the whole process much more manageable with her efficiency and understanding of how stressful things felt at times! I cannot thank her enough!
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5 Star Review
Tamsin
By : 'Ash'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX16
People found this helpful0
We've had bad experiences with estate agents...but we couldn't have been happier to go through the sales process with such fantastic people like mark Farrell and Tamsin Saunders...they both kept constant communication and always found time for us if any problems occurred...I... Read Full Review
Comments on Agent Fees
You get what you pay for...good
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Ash and Delilah colman said about Northwood
Services : Sales( As a Vendor )Date: 25th Apr 2019
We've had bad experiences with estate agents...but we couldn't have been happier to go through the sales process with such fantastic people like mark Farrell and Tamsin Saunders...they both kept constant communication and always found time for us if any problems occurred...I can't recommend there services highly enough...thankyou to you both...we hope your estate agents goes from strength to strength..
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Excellent service , ...
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5 Star Review
Mark
Gail
By : 'Traceyc'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX4
People found this helpful1
Mark was very efficient and in my experience I would rate northwood as the best Estate agents in Exeter. Unfortunately for us things didn't turn out how we wanted due to our circumstances, but Mark was understanding which... Read Full Review
Comments on Agent Fees
N/a
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Traceyc said about Northwood
Services : Sales( As a Buyer )Date: 10th Sep 2018
Mark was very efficient and in my experience I would rate northwood as the best Estate agents in Exeter. Unfortunately for us things didn't turn out how we wanted due to our circumstances, but Mark was understanding which helped.
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5 Star Review
Mark
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £278
Would you recommend ? : Yes
Postcode : EX15
People found this helpful2
We would like to thank Mark for the professional service he provided with the sale of our house in Cullompton. He went above and beyond to help us out with the sale and made sure that any problems was resolved quickly. We have no problem with recommending your agents to anyone who wants to sale... Read Full Review
Comments on Agent Fees
N/A as the fees were paid for by Persimmons. But if we were to put our house on the market in future that we would not be bothered about the fees as we would not go with anyone else.
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Mr Robert & Sarah Fish said about Northwood
Services : Sales( As a Vendor )Date: 7th Dec 2017
We would like to thank Mark for the professional service he provided with the sale of our house in Cullompton. He went above and beyond to help us out with the sale and made sure that any problems was resolved quickly. We have no problem with recommending your agents to anyone who wants to sale their house. Please can you let Mark know that we really appreciated his help.
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5 Star Review
Will
By : 'Liam'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : EX2
People found this helpful0
I could not praise Northwood enough in particular Will Pring who we mainly dealt with, they have gone above and beyond looking after us during our tenancy! Everyone at Northwood were extremely friendly and easy to talk to, All problems were resolved fast and efficiently. Due to unforeseen... Read Full Review
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Liam said about Northwood
Services : Letting( As a Tenant )Date: 8th Jul 2017
I could not praise Northwood enough in particular Will Pring who we mainly dealt with, they have gone above and beyond looking after us during our tenancy! Everyone at Northwood were extremely friendly and easy to talk to, All problems were resolved fast and efficiently. Due to unforeseen circumstances we had to leave the property quite quickly and they really did help us as much as they could and for that we are extremely grateful! 10/10 definitely will use again.
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While renting a property in ...
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5 Star Review
Will
By : 'anonomous'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
People found this helpful0
While renting a property in Exeter, we have mainly had the pleasure of dealing with Will Pring, who has been incredible helpful over this year. He is friendly yet professional, reliable and punctual, and has dealt with any queries we have had imminently (even once popping straight in on his way... Read Full Review
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anonomous said about Northwood
Services : Letting( As a Tenant )Date: 5th Jul 2017
While renting a property in Exeter, we have mainly had the pleasure of dealing with Will Pring, who has been incredible helpful over this year. He is friendly yet professional, reliable and punctual, and has dealt with any queries we have had imminently (even once popping straight in on his way home!). He has made the whole process of renting very smooth and easy - the next letting agency has definitely got something to live up to!
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After being a client for 6 ...
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2 Star Review
Gail
By : 'Mr'
Services : Letting( As a Owner )
Rent PCM : £465
Would you recommend ? : No
Postcode : TQ1
People found this helpful4
After being a client for 6 Years with Northwood (Torquay) my business was transfered to the Exeter branch. As a landlord its important to have a housing agent that you can trust and they in turn look after your interests. This was the relationship I had with Northwood Torquay. You'd think the same... Read Full Review
Comments on Agent Fees
Bad for the service
Comments (1)After being a client for 6 Years with Northwood (Torquay) my business was transfered to the Exeter branch. As a landlord its important to have a housing agent that you can trust and they in turn look after your interests. This was the relationship I had with Northwood Torquay. You'd think the same service would be on offer at the Northwood Exeter branch, sadly no. The Northwood franchises differ greatly from branch to branch. Exeter took over my long standing business and then proceeded to dismantled the business relationship inside 4 months.How can branches of the same franchise be so different. Well its down to the people in the end. Northwood Exeter have a director called Gail Barnes and she is solely to blame in my opinion for the lack of support from a long standing Landlord and client.
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Mr X Terminator said about Northwood
Services : Letting( As a Owner )Date: 25th Jun 2017
After being a client for 6 Years with Northwood (Torquay) my business was transfered to the Exeter branch. As a landlord its important to have a housing agent that you can trust and they in turn look after your interests. This was the relationship I had with Northwood Torquay. You'd think the same service would be on offer at the Northwood Exeter branch, sadly no. The Northwood franchises differ greatly from branch to branch. Exeter took over my long standing business and then proceeded to dismantled the business relationship inside 4 months.How can branches of the same franchise be so different. Well its down to the people in the end. Northwood Exeter have a director called Gail Barnes and she is solely to blame in my opinion for the lack of support from a long standing Landlord and client.
Her inability to listen was clear from the start and instead of working together to find solutions, she only came back with invoking clauses in the contract. I asked on many occasion for her to stop doing this, but the emails still arrived with contract clauses being mentioned ignoring my previous requests to keep an open dialogue. Her admin skills are poor and when you phone about a problem she is dealing with she is always unavailable. When problems do occur with rented properties you get 3 quotes, this is standard practice especially when
contractor prices can differ greatly, only 1 quote was given and I refused to accept the vast amount of money this contractor wanted to do uneccesary work. For not accepting her contractor the property was returned to me washing her hands of the situation.
The reviews on this website are glowing in some cases, well consider yourself the lucky ones. I only speak from my personal experience and I am disappointed in having to write such a poor review.
If you are a landlord and considering using Northwood Exeter as a letting agent, I strongly urge you to try elsewhere. 2/10
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By : Michael Fredriksson
Jun 26, 2017Hi. I am sorry that you are unhappy with the decision we made to hand the property back to you, Rental properties require maintenance regularly and we rely on professional guidance from contractors. ...
Mark at Northwood Exeter has ...
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5 Star Review
Mark
By : 'Welsh'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX5
People found this helpful0
Mark at Northwood Exeter has been a godsend to us over the last couple of months. As first time buyers we had no idea what we were doing and Mark went above and beyond to help us with anything we needed, including bending over backwards to view our now new home. Always helpful and approachable. We... Read Full Review
Comments (1)Mark at Northwood Exeter has been a godsend to us over the last couple of months. As first time buyers we had no idea what we were doing and Mark went above and beyond to help us with anything we needed, including bending over backwards to view our now new home. Always helpful and approachable. We couldn't have done it without you!
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Welsh couple said about Northwood
Services : Sales( As a Buyer )Date: 22nd May 2017
Mark at Northwood Exeter has been a godsend to us over the last couple of months. As first time buyers we had no idea what we were doing and Mark went above and beyond to help us with anything we needed, including bending over backwards to view our now new home. Always helpful and approachable. We couldn't have done it without you!
As with the other staff we had contact with we always found to be extremely helpful. Keep up the good work guys!
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By : Mark Farrell
Jun 29, 2017It was a real pleasure to assist you in buying your first home. Myself and the team at Northwood hope you will create many happy memories in the future. First time buyers like you make our job worth ...
Recently completed on our ...
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5 Star Review
Mark
Michael
By : 'Anon'
Services : Sales( As a Vendor )
Sold price : £245000
Would you recommend ? : Yes
Postcode : EX4
People found this helpful1
Recently completed on our commercial property. There had been some complications, but throughout Northwood conducted the sale diligently and doggedly and kept us informed throughout. Well done to the... Read Full Review
Comments on Agent Fees
Reasonable in the circumstances.
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Anon said about Northwood
Services : Sales( As a Vendor )Date: 5th Apr 2017
Recently completed on our commercial property. There had been some complications, but throughout Northwood conducted the sale diligently and doggedly and kept us informed throughout. Well done to the negotiators.
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Avoid at all costs. Rude, ...
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1 Star Review
By : 'Annonymous'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TQ1
People found this helpful3
Avoid at all costs. Rude, unhelpful and worst of all lie to your face. Accuse you of allsorts to make an excuse to leave you in the lurch. Calls are not recorded so can accuse you of allsorts. Most unpleasant bunch of people (especially Gail-unfit to manage) I have had the misfortune of dealing... Read Full Review
Comments on Agent Fees
The whole thing was a sham.
Comments (0)Avoid at all costs. Rude, unhelpful and worst of all lie to your face. Accuse you of allsorts to make an excuse to leave you in the lurch. Calls are not recorded so can accuse you of allsorts. Most unpleasant bunch of people (especially Gail-unfit to manage) I have had the misfortune of dealing with.
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Annonymous said about Northwood
Services : Letting( As a Owner )Date: 12th Nov 2016
Avoid at all costs. Rude, unhelpful and worst of all lie to your face. Accuse you of allsorts to make an excuse to leave you in the lurch. Calls are not recorded so can accuse you of allsorts. Most unpleasant bunch of people (especially Gail-unfit to manage) I have had the misfortune of dealing with.
AVOID AT ALL COSTS!!!!!.
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The whole team at Northwood ...
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5 Star Review
Will
Michael
By : 'Anonymous'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX1
People found this helpful1
The whole team at Northwood consistently exceeded my expectations and impressed me very much with their efforts. We received friendly, professional and responsive service from all involved. Will Pring deserves a special mention for his positive attitude throughout, and his great communication-... Read Full Review
Comments on Agent Fees
Competitive fees.
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Anonymous said about Northwood
Services : Sales( As a Vendor )Date: 11th Sep 2016
The whole team at Northwood consistently exceeded my expectations and impressed me very much with their efforts. We received friendly, professional and responsive service from all involved. Will Pring deserves a special mention for his positive attitude throughout, and his great communication- keeping us updated far more frequently than other agents traditionally would do from experience. I would thoroughly recommend Northwood to friends & family. Thanks to everyone involved.
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Superb agents. If Carlsberg ...
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5 Star Review
Lianna
Gail
By : 'Steve'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : EX5
People found this helpful0
Superb agents. If Carlsberg made estate agents! Can't praise them enough. Lianna couldn't do enough for us. Always helpful a real pleasure to deal with. First time I've let a property and would absolutely recommend... Read Full Review
Comments on Agent Fees
Exceptional
Comments (0)Superb agents. If Carlsberg made estate agents! Can't praise them enough.
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Steve M said about Northwood
Services : Letting( As a Owner )Date: 31st Aug 2016
Superb agents. If Carlsberg made estate agents! Can't praise them enough.
Lianna couldn't do enough for us. Always helpful a real pleasure to deal with. First time I've let a property and would absolutely recommend Northwood.
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Rented a property out through ...
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5 Star Review
By : 'Rob'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : TQ2
People found this helpful0
Rented a property out through Northwood and had a professional experience from start to finish. I had no hassle or problems, and their guaranteed rental scheme is excellent. Highly... Read Full Review
Comments (0)Rented a property out through Northwood and had a professional experience from start to finish.
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Rob Lord said about Northwood
Services : Letting( As a Owner )Date: 25th Aug 2016
Rented a property out through Northwood and had a professional experience from start to finish.
I had no hassle or problems, and their guaranteed rental scheme is excellent.
Highly recommended.
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Northwood of Torquay provided ...
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5 Star Review
Kayleigh
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TQ1
People found this helpful0
Northwood of Torquay provided us with a very professional excellent service. They went the extra mile to find a tenant and we would highly recommend... Read Full Review
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Mr Marshall said about Northwood
Services : Letting( As a Owner )Date: 10th Aug 2016
Northwood of Torquay provided us with a very professional excellent service. They went the extra mile to find a tenant and we would highly recommend them.
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Will Pring advertised and had ...
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5 Star Review
Will
By : 'Ant'
Services : Sales( As a Vendor )
Sold price : £169000
Would you recommend ? : Yes
Postcode : EX4
People found this helpful0
Will Pring advertised and had a sale agreed on my house within 3 weeks above the market value. I would recommend this estate agent and in particular Mr... Read Full Review
What agent could do to change your mind?
Fees were good compared to local competitors.
Comments on Agent Fees
Fees were good compared to local competitors.
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Ant said about Northwood
Services : Sales( As a Vendor )Date: 21st Jul 2016
Will Pring advertised and had a sale agreed on my house within 3 weeks above the market value. I would recommend this estate agent and in particular Mr Pring.
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I rented a flat for a year ...
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5 Star Review
Will
Gail
By : 'P'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : EX2
People found this helpful0
I rented a flat for a year from Northwoods in Exeter and can thoroughly recommend them as a letting agent. All the staff were helpful at efficient at every stage of the let, from organising viewings through to organising the tenancy. I dealt mostly with Will through my tenancy, and he was excellent ... Read Full Review
What agent could do to change your mind?
Fair, and in line with market average I would say
Comments on Agent Fees
Fair, and in line with market average I would say
Comments (0)I rented a flat for a year from Northwoods in Exeter and can thoroughly recommend them as a letting agent. All the staff were helpful at efficient at every stage of the let, from organising viewings through to organising the tenancy. I dealt mostly with Will through my tenancy, and he was excellent at dealing with my queries and getting issues with the flat resolved.
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P Toledo said about Northwood
Services : Letting( As a Tenant )Date: 6th Jul 2016
I rented a flat for a year from Northwoods in Exeter and can thoroughly recommend them as a letting agent. All the staff were helpful at efficient at every stage of the let, from organising viewings through to organising the tenancy. I dealt mostly with Will through my tenancy, and he was excellent at dealing with my queries and getting issues with the flat resolved.
Checkout was smooth too, with my deposit being returned within the week.
I can honestly say this is the best rental agent I have ever dealt with (and I've dealt with lots). The other agents should take a leaf out of Northwoods book!
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I have just received an ...
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5 Star Review
Gail
Michael
By : 'Mike'
Services : Letting( As a Owner )
Sold price : £165000
Rent PCM : £725
Would you recommend ? : Yes
Postcode : EX4
People found this helpful0
I have just received an interstellar service from both Gail and Michael in sorting out a tenancy agreement for me in a very tight time frame. This is the second time I have used Northwood to find a tenant for me, and on both occasions the tenants found have been excellent. I would strongly... Read Full Review
Comments on Agent Fees
Very reasonable fees given the level of service received.
Comments (0)I have just received an interstellar service from both Gail and Michael in sorting out a tenancy agreement for me in a very tight time frame.
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Mike Hancock said about Northwood
Services : Letting( As a Owner )Date: 16th May 2016
I have just received an interstellar service from both Gail and Michael in sorting out a tenancy agreement for me in a very tight time frame.
This is the second time I have used Northwood to find a tenant for me, and on both occasions the tenants found have been excellent. I would strongly recommend them, and would not hesitate to use them again in the future.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
Last updated at 4/23/2015, 10:47:11 AM by allAgents
