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Bon-Accord Aberdeen, Aberdeen, AB11
1.4/5, 17 Reviews
6% Recommended
50% sales valuation accuracy
29% sales fee satisfaction
No description for branch.
"Absolutely dreadful,..."
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1 Star Review
By : 'Never'
Services : Letting(As a Owner)
Rent PCM : £850
Would you recommend ? : No
Postcode : AB21
People found this helpful2
Absolutely dreadful, maintenance department have a license to print money if you let them. Overcharge for hours on everything. Question everything they try to bill you, ask to see time sheets otherwise they rip you off. And check when they say something is a legal requirement as they will try anything to generate revenue.
What agent could do to change your mind?
Over priced for the service
Comments on Agent Fees
Over priced for the service
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By : A
Sep 2, 2019I am inclined to agree with the negative comments. Mine relate to the Aberdein Considine factoring service (which occasionally brings the maintenance dept into play). AC have been my factor for many years in Aberdeen and there hasn\'t been a year go by when their service has been negligent in some respect and their bills inaccurate. Every year I am required to tell them what is wrong with their bills (their accounting staff appear to lack basic arithmetical ability). There is a service level agreement in place which states they will do monthly inspections, yet they never do them that frequently, and when queried they are even brazen enough to admit in writing that they only inspect every 2-3 months. i.e. they acknowledge in writing they do not comply with the legal agreement! They give the impression that they think they are untouchable! They have sent me bills for broken items inside other people\'s flats (i.e. for items that aren\'t even common property) and it only takes one resident to say they have a leaky window and everyone in the block gets a bill for several hundred pounds each. Stairs are cleaned when the cleaner can be bothered or isn\'t on holiday and then the factoring bill at the end of the year expects you to pay for a prefect service! They quite simply don\'t deliver the service they are being paid to do, and they seem to think it is up to the fee-paying residents to tell them when the building has a problem, rather than the other way round! I thought the purpose of a factor was to relieve resident stress, not increase it!
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Latest Reviews
Christopher Brown
ELgin landlord
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50% | 29.00% | £136,000 | £136,000 |
Address
Aberdein Considine
5 - 9 Bon-Accord Crescent, Aberdeen, Aberdeen City
AB11 6DN
01224-589700
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Aberdein Considine Branches (View All 18)
Very ...
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1 Star Review
By : 'Susan'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : AB42
People found this helpful2
Very pushy. Made an enquiry online to ask for details of their charges and a free valuation. In the space of half an hour they had phoned twice, left a voicemail and sent me an email. When I returned the call a very unpleasant woman (Louise at Aberdeen) basically said that unless I gave her the... Read Full Review
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Shocking from start to ...
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1 Star Review
By : 'Christopher'
Services : Mortgages
Would you recommend ? : No
Postcode : AB52
People found this helpful1
Shocking from start to finish. Cost us thousands in the end due to their incompetence. If it wasn't for myself doing some of the leg work it would of cost even... Read Full Review
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Halifax and Bank of Scotland ...
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1 Star Review
By : 'Tim'
Services : Conveyancing
Would you recommend ? : No
Postcode : G53
People found this helpful1
Halifax and Bank of Scotland recommend these solicitors they are a Joke of a company avoid at all costs. They don’t even provide basic standard documents. And they nearly ruined my chances of completing on my... Read Full Review
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Don't answer their ...
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1 Star Review
Emma
By : 'T'
Services : Mortgages
Would you recommend ? : No
Postcode : IV2
People found this helpful0
This seems to be the only place that you answer a client within 2 days .... please please please respond to your client R Bryan or âsaidâ solicitors either by answering the thing that makes a ringing sound, or actually call them, mail or email them back . You are dealing... Read Full Review
Comments (1)Was this helpful?:
By : Aberdein Considine
May 8, 2019Our team can be reached on 0333 00 44 333. We answer 99% of calls coming in to the department and 60% of those in under 20 seconds, so there should be no issues in getting hold of someone in the ...
Unbelievably ...
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1 Star Review
By : 'ELgin'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : IV30
People found this helpful1
I remortgaged 2 houses through Halifax who use this Company in Aberdeen. Absolutely shocking service and I would NEVER use this Company again. It took them 5 months to process 2 simple remortgages with no communication at all. This process should have taken maximum 4 weeks. They proved to be... Read Full Review
Comments on Agent Fees
The fees in my case were paid for by HAlifax
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Shocking customer ...
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1 Star Review
By : 'Hazykay'
Services : Mortgages
Would you recommend ? : No
Postcode : G66
People found this helpful1
I remortgaged using these guys and I wish I hadn't. I have written 10 emails and not had a reply. I have no login details to access my account and I am owed money from the balance of my transaction and they won't deal with it. Avoid them, I'd never recommend them or touch ... Read Full Review
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Very poor and unprofessional ...
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1 Star Review
By : 'Craig'
Services : Mortgages
Would you recommend ? : No
Postcode : KY7
People found this helpful3
Our Remortgage completed finally! via Aberdein Considine and was a very unprofessional and shockingly bad service from start to finish. Both very surprised at the mistakes being made from what we thought was a well respected and professional Solicitors service. Please be very careful when looking... Read Full Review
Comments (1)Was this helpful?:
By : Gregor Brown
Feb 18, 2019You are lucky you have completed. We have had all same issues extremely professional majority of communications are from us very little coming other way, wrong documents sent to us, misinformed us ...
Agreed a purchase of a ...
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1 Star Review
By : 'Alex'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £136000
Would you recommend ? : No
Postcode : AB10
People found this helpful13
Agreed a purchase of a property and was told my offer had been accepted, exchange date would be the middle of January and seller was just clarifying which bits of furniture they wanted to keep. Chased several times before Christmas and was told seller hadn't confirmed but it was just a... Read Full Review
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These are the worst Agents I ...
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1 Star Review
By : 'OOA'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB21
People found this helpful5
These are the worst Agents I have ever dealt with. I have rented two properties from them now and I only wish I had read other people's reviews before I proceeded with renting from them. The first time around I had to refer the matter to Safe Deposit Scotland who were acting as Adjudicators as they ... Read Full Review
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Aberdein Considine looked ...
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5 Star Review
By : 'DS'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : AB21
People found this helpful2
Aberdein Considine looked after my property for over 5 years and I found their service to be excellent. Found good tenant's quickly and dealt with repairs promptly throughout the tenancies. Happy to recommend and have done so to several friends of mine who are... Read Full Review
Comments on Agent Fees
Good
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Their management is very very ...
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1 Star Review
By : 'Matt_1972'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : AB24
People found this helpful3
Their management is very very high compared with others in Aberdeen. Even with rent of propert in ABerdeen dropping massively over the last year due to slump in oil prices/amount of available homes etc ABerdein COnsidine have not changed their fee and so is now sooooooo over priced!! It needs... Read Full Review
Comments on Agent Fees
Bad - very overpriced!
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Absolutely dreadful, ...
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1 Star Review
By : 'Never'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : No
Postcode : AB21
People found this helpful2
Absolutely dreadful, maintenance department have a license to print money if you let them. Overcharge for hours on everything. Question everything they try to bill you, ask to see time sheets otherwise they rip you off. And check when they say something is a legal requirement as they will try... Read Full Review
What agent could do to change your mind?
Over priced for the service
Comments on Agent Fees
Over priced for the service
Comments (1)Was this helpful?:
By : A
Sep 2, 2019I am inclined to agree with the negative comments. Mine relate to the Aberdein Considine factoring service (which occasionally brings the maintenance dept into play). AC have been my factor for many ...
I would not recommend this ...
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1 Star Review
By : 'T'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : AB1
People found this helpful4
I would not recommend this company to anyone. Our son rented a house with some friends when at Aberdeen uni. The great many faults with the house were never addressed. The house suffered from damp to the point our son was constantly I'll. For a rent of £1800 per month I would expect better. At... Read Full Review
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I received my flat in very ...
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1 Star Review
Andrew
Rebecca
By : 'TeamTenant'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : AB2
People found this helpful4
I received my flat in very poor condition - rusty pots & pans, dirty walls, the list goes on... Naïve as I was, I put everything belonging to the landlord into sealed boxes and used all my own CLEAN things for the tenancy. Two years later I had a cleaner come and SPOTLESSLY clean my flat,... Read Full Review
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I wish I had read this before ...
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1 Star Review
Katy
By : 'Carina'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : AB11
People found this helpful4
I wish I had read this before using them to lease out my flat. In total I am probably around £2300 out of pocket due to their incompetence. I had a tenant that only wanted to stay for 6 months. She paid 6 months upfront and clearly stated that she would be leaving after this. She was not told... Read Full Review
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I am now into the 2nd year of ...
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2 Star Review
By : 'Mike'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : AB12
People found this helpful2
I am now into the 2nd year of leasing my property through AC and have to say the first year went rather well and its a shame the service delivery has dropped. My property was immaculate when I handed the property to AC and at the end of the lease they failed to have the windows cleaned and have... Read Full Review
What agent could do to change your mind?
Start to become efficient when dealing with clients. Charge reasonable prices for works carried out.
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Poor, Poor, Poor. Complete ...
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2 Star Review
By : 'britbuy'
Services : Sales( As a Buyer )
Would you recommend ? : No
People found this helpful20
Poor, Poor, Poor. Complete lack of organisational skills and they seemed to find it very difficult to keep you informed of progress of the purchase or the requirements of any bank transfers. Luckly I was in close contact with the seller of the property or this purchase would not have been... Read Full Review
What agent could do to change your mind?
- Listened to the very basic requested of the buyer and seller. - Gave much much clearer details of how any bank transfers would work and the documentation needed. - Organising themselves much much better.
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1 - 17 of 17 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 7/2/2018, 10:03:10 AM by allAgents
