The UK's Largest Customer Review Website for the Property Industry
East Oxford, Oxford, OX4
1.4/5, 10 Reviews
10% Recommended
50% letting valuation accuracy
20% letting fee satisfaction
No Description Found
"As someone new to being a..."
Share On : 
1 Star Review
By : 'A'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : OX3
People found this helpful1
As someone new to being a landlord I decide to employ a professional agency to let may own house. It is not altogether clear from the initial elegant presentation but the fees of this agency turn out to be exorbitant. They charge a set up fee of 33% to which VAT has to be added. The agency fee is 15% per month which is added to the 33% for the set up fee, again VAT has to be added. They insist on their own carpet cleaning, gas and electrical inspectors. In my case the costs in the first month amounted around £2,000, it is not worth letting your property using this firm.
Comments on Agent Fees
Exorbitant
Was this helpful?:
By : Victoria Lyall
Jul 8, 2016Hi there, I'm sorry to hear that you feel your first experience of being a landlord was not good. Just to clarify, the set up fee is only charged at the beginning of a new tenancy for the work involved in setting up that tenancy - it is not charged every month. I worry there was a miscommunication on our part, as we never insist on clients using our contractors; we recommend people that we work with a lot because we are happy with the quality of their work, but if a client wants to use their own contractor they are very much allowed to. If you would like me to get the office manager to contact you please let me know. Kind regards, Victoria Lyall | Marketing Manager victoria.lyall@finderskeepers.co.uk
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
eve darby maclellan
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 20.00% | £1,800 | £1,800 |
Address
Finders Keepers
113 London Road, Oxford, Oxfordshire
OX4 1AB
01865 307207
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Finders Keepers Branches (View All 9)
So far, my son and my ...
Share On :
5 Star Review
Anna
By : 'MC'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : OX33
People found this helpful0
So far, my son and my experience with Finders Keepers has been excellent. Thank you to Anna for her reassuring and common sense advice at the start of the process and Aline for her patience and good communication throughout. Move in date approaching and we do not anticipate any problems. We... Read Full Review
Comments (0)So far, my son and my experience with Finders Keepers has been excellent.
Was this helpful?:
MC and CC said about Finders Keepers
Services : Letting( As a Tenant )Date: 11th Jul 2023
So far, my son and my experience with Finders Keepers has been excellent.
Thank you to Anna for her reassuring and common sense advice at the start of the process and Aline for her patience and good communication throughout. Move in date approaching and we do not anticipate any problems.
We were surprised to read the poor reviews as this certainly has not been our experience to date.
The UK's Largest Customer Review Website for the Property Industry
Nice, until you've ...
Share On :
1 Star Review
By : 'Poorly'
Services : Letting( As a Tenant )
Would you recommend ? : No
People found this helpful2
I rented a student property through Finders Keepers with the admin arranged by Jessica. The admin was dealt with swiftly which you would expect as there are so many students requiring property. I found Jessica to be very pleasant until after you've signed the agreement and they have your... Read Full Review
Comments (0)Was this helpful?:
Poorly treated said about Finders Keepers
Services : Letting( As a Tenant )Date: 7th Oct 2021
I rented a student property through Finders Keepers with the admin arranged by Jessica. The admin was dealt with swiftly which you would expect as there are so many students requiring property. I found Jessica to be very pleasant until after you've signed the agreement and they have your money and then everything changes and they become very unhelpful. No COVID issue when you want the property but often a COVID reason when you need to resolve something. Very landlord biased which made me feel uncomfortable as a tenant. Ellie, the office manager is very aggressive in her approach to clients.
The UK's Largest Customer Review Website for the Property Industry
Rising damp, a leaking ...
Share On :
1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4
People found this helpful1
Rising damp, a leaking asbestos roof that wasn't fixed for several years other than bodging a bead of mastic on it now again when water flowed through the ceiling and finally an attempt to wrongfully withold our deposit to pay for various problems that were alreadyy present with the property... Read Full Review
Comments (0)Was this helpful?:
John Cahill said about Finders Keepers
Services : Letting( As a Tenant )Date: 21st Sep 2021
Rising damp, a leaking asbestos roof that wasn't fixed for several years other than bodging a bead of mastic on it now again when water flowed through the ceiling and finally an attempt to wrongfully withold our deposit to pay for various problems that were alreadyy present with the property when we moved in. Avoid this letting agent - they are truly awful.
The UK's Largest Customer Review Website for the Property Industry
STAY AWAY - discriminates ...
Share On :
1 Star Review
By : 'Spottyfriend'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : OX4
People found this helpful0
STAY AWAY - discriminates against benefit tenants This agency is complicit in discrimination by landlords towards people on Universal Credit and other benefits. This is unlawful and... Read Full Review
Comments (0)STAY AWAY - discriminates against benefit tenants
Was this helpful?:
Spottyfriend said about Finders Keepers
Services : Letting( As a Prospective Landlord/Tenant )Date: 7th Jun 2021
STAY AWAY - discriminates against benefit tenants
This agency is complicit in discrimination by landlords towards people on Universal Credit and other benefits. This is unlawful and despicable.
The UK's Largest Customer Review Website for the Property Industry
STAY AWAY - discriminates ...
Share On :
1 Star Review
By : 'Spottyfriend'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : OX4
People found this helpful0
STAY AWAY - discriminates against benefit tenants This agency is complicit in discrimination by landlords towards people on Universal Credit and other benefits. This is unlawful and... Read Full Review
Comments (0)STAY AWAY - discriminates against benefit tenants
Was this helpful?:
Spottyfriend said about Finders Keepers
Services : Letting( As a Prospective Landlord/Tenant )Date: 7th Jun 2021
STAY AWAY - discriminates against benefit tenants
This agency is complicit in discrimination by landlords towards people on Universal Credit and other benefits. This is unlawful and despicable.
The UK's Largest Customer Review Website for the Property Industry
A dismissive woman on the ...
Share On :
1 Star Review
By : 'eve'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX1
People found this helpful0
A dismissive woman on the phone. Didn't seem to want to take my enquiries any further and refused us a viewing based off of my partner's income, despite us having enough savings to pay rent for a year untill I can return to after having a baby. I will avoid this company based off of... Read Full Review
Comments (0)Was this helpful?:
eve darby maclellan said about Finders Keepers
Services : Letting( As a Tenant )Date: 7th Jan 2021
A dismissive woman on the phone. Didn't seem to want to take my enquiries any further and refused us a viewing based off of my partner's income, despite us having enough savings to pay rent for a year untill I can return to after having a baby. I will avoid this company based off of that phone call alone.
The UK's Largest Customer Review Website for the Property Industry
Horrifically rude staff. I ...
Share On :
1 Star Review
By : 'Hannah'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £11250
Would you recommend ? : No
Postcode : OX3
People found this helpful3
Horrifically rude staff. I really don't understand why the lady doing call backs has a bee in her bonnet and was extremely rude. I have worked in customer service for years and always do my best to be nice to staff as a result and honestly the way this staff member spoke to me I'm so... Read Full Review
Comments (0)Was this helpful?:
Hannah darley said about Finders Keepers
Services : Letting( As a Prospective Landlord/Tenant )Date: 19th May 2020
Horrifically rude staff. I really don't understand why the lady doing call backs has a bee in her bonnet and was extremely rude. I have worked in customer service for years and always do my best to be nice to staff as a result and honestly the way this staff member spoke to me I'm so shocked. This was dreadful and I would advise against going to this agency. She was not helpful at all and every question I asked her, she responded with : look at our website. Wise up, this was disrespectful I'm surprised you can get tenants.
The UK's Largest Customer Review Website for the Property Industry
Landlords ...
Share On :
1 Star Review
By : 'Oxford'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : OX3
People found this helpful0
FK arranged a gas safety certificate on a property in Oxford through their subsidiary Bricks and Mortar last year and charged £154.00 inclusive of VAT. I chose to bypass the agents this year and arranged the safety check myself on the same property which cost £96.00 inclusive of VAT. it is common... Read Full Review
Comments on Agent Fees
Bad
Comments (0)Was this helpful?:
Oxford Landlord said about Finders Keepers
Services : Letting( As a Owner )Date: 19th Jun 2019
FK arranged a gas safety certificate on a property in Oxford through their subsidiary Bricks and Mortar last year and charged £154.00 inclusive of VAT. I chose to bypass the agents this year and arranged the safety check myself on the same property which cost £96.00 inclusive of VAT. it is common practise for agents to surcharge on repairs etc undertaken through them, however a 60% surcharge seems unreasonable.
The UK's Largest Customer Review Website for the Property Industry
Parasitic letting ...
Share On :
1 Star Review
By : 'OxfordTenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX
People found this helpful2
Reasonably attentive during the tenancy â although they always chose the cheapest solution to any problem, resulting in repeated call outs for things that could have been solved first time if done properly. But wait until you check out. They WILL make up some utter bulls&*t and take some of... Read Full Review
Comments on Agent Fees
Extortionate and unjustified
Comments (0)Was this helpful?:
OxfordTenant said about Finders Keepers
Services : Letting( As a Tenant )Date: 16th May 2019
Reasonably attentive during the tenancy â although they always chose the cheapest solution to any problem, resulting in repeated call outs for things that could have been solved first time if done properly. But wait until you check out. They WILL make up some utter bulls&*t and take some of your deposit. And their contract is draconian. Much of it is inconsistent with the law and would not be enforceable by a country court, so don't be afraid to breach your contract. No matter how polite and friendly they are during the tenancy, remember the landlord is their client, and they will screw you during check out. Don't rent with them if you can avoid it.
The UK's Largest Customer Review Website for the Property Industry
As someone new to being a ...
Share On :
1 Star Review
By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : OX3
People found this helpful1
As someone new to being a landlord I decide to employ a professional agency to let may own house. It is not altogether clear from the initial elegant presentation but the fees of this agency turn out to be exorbitant. They charge a set up fee of 33% to which VAT has to be added. The agency fee is... Read Full Review
Comments on Agent Fees
Exorbitant
Comments (1)Was this helpful?:
A landlord said about Finders Keepers
Services : Letting( As a Owner )Date: 7th Jul 2016
As someone new to being a landlord I decide to employ a professional agency to let may own house. It is not altogether clear from the initial elegant presentation but the fees of this agency turn out to be exorbitant. They charge a set up fee of 33% to which VAT has to be added. The agency fee is 15% per month which is added to the 33% for the set up fee, again VAT has to be added. They insist on their own carpet cleaning, gas and electrical inspectors. In my case the costs in the first month amounted around £2,000, it is not worth letting your property using this firm.
The UK's Largest Customer Review Website for the Property Industry
By : Victoria Lyall
Jul 8, 2016Hi there, I'm sorry to hear that you feel your first experience of being a landlord was not good. Just to clarify, the set up fee is only charged at the beginning of a new tenancy for the work ...
1 - 10 of 10 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
