We take all complaints seriously. However this unprecedented situation was very difficult to deal with. This tenant left our female inspector very shaken and, without going into too much detail, forced us to only send male inspectors to the property. He was very rude to my staff and exaggerated the truth consistently. We manage over 2000 properties and are confident that our service levels are extremely high. For every one complaint, whether justified or not, we receive countless praise from our clients. We are always striving to improve our service and take all comments on board.

Hi Darren You will recollect that I dated the person you stated was shaken, you will also recollect that you were notified by a friend that he sent the email, you will also recollect that Gail attended my new property as a venmore agent to show me the property (you will need to sort this, given you say you take tehir safety as number1), you will be enlightened to hear that she was not accompanied, you will be informed that you sent me a letter via post addressed male inspectors only, you will recollect that I am based in a childrens hospital and still think this is defamation. Darren why are you lying? Darren you would also be enlightened to hear that it took me in excess of a year to get a window repaired and for an engineer to come out to make an assessment on a bathroom. My exaggeration wasn't over the top, I was rude yes in complete frustration to your staff and the basic administration errors that were made, whilst trying to undertake my own workload in a clinical area and understaffed, my first instance of rudeness was in response to continued phone calls and having to reiterate and ask why no progress had been made. I find it unbelievable that you state that customer service is at an appropriate level given I have had to ensure progression / checks whilst also trying to undertake my own work here in the UK and abroad. Darren you will also be surprised to hear that the deposit protection scheme was passed over to TDS as highlighted by Venmore comms, although no registration numbers / ID'S were never passed to me, last week I endeavoured to ascertain these details, I retrieved them myself rather than await given to the turnaround times of your staff. Darren the sooner you accept things aren't right the sooner you will progress. I find it insulting to hear you say I exaggerated and this is unprecedented. Venmores as they will have you believe have all these standards and levels within their internet/website content, however when you look at it I cannot state any were apparent, apologies Darren if I was rude, please do remember youre here to serve both the tenant and landlord / lady. I am certain if I was out of order and rude etc / abusive / caused someone to be shaken I wouldnt have served 5 years in an ICU at a childrens hospital nor woukd any further hospital accept me, yet alone have a shortlived relation with the said member of staff having had a response from her and her colleagues. Darren you will recollect your colleagues friends emailed me her number in response to my friends email that was sent from my mobile on a friday evening by him. You will also be keen to hear that I remain her friend on facebook. I await your apology in response and will ensure she is notified that you believe her to have been shaken etc. Your failure to recollect the facts correctly most certainly worry me given you're reacting / responding with an invalid claim. The service given by Venmore was substandard in a sense of administrating. I suggest you revisit the lone worker policy as safety is key, whilst I also ask that you in future ensure any data kept on an individual is there to serve the purpose, unfortunately in my case my first name was not what was stated and could have caused extreme anxiety if any neighbour had checked the pile of letters, these could have indeed been your customers who could have seen whilst sifting through the post left in the communal area.