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Englefield Green, TW20
4.2/5, 5 Reviews
80% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
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"Having used Aspen for my..."
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1 Star Review
By : 'student'
Services : Letting(As a Tenant)
Would you recommend ? : No
People found this helpful6
Having used Aspen for my second year at Uni, I will take the time to tell everybody I meet not to use them. They have been completley unprofessional from the first day that we moved in, in which they lied and told us they had informed us of moving our check in date back a week, to which we had evidence that they did not, so our check in was done in 15 mins with the cleaners still there hours after, as the previous owners had only moved out that morning. Throughout our stay we had a consistantly bad service from them, refusing to fix our boiler that was broken when we moved in so we had no hot water for two months until we threatened to take them to court. They also refused to replace the extractor fan in our bathroom which was broken and then tried to charge us for the damp. They also charged the previous owners for problems such as cracks in the ceilings, did not repair the damage, and then tried to charge us for the same things. They also did this for replacing windows (which were broken before we moved in), and repainting the walls, (which again, they hadn't done.) They will walk all over you if you are a student, but do not let them. They didn't expect us to fight back and we are now taking them to court. Every other student I know who has been with them have had very similar problems.
What agent could do to change your mind?
There is too much to even begin with.
Was this helpful?:
By : Student5
Sep 5, 2016Did you win in court? We're going through the same crap with them currently.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £162,500 | £162,500 |
Address
Aspen Estate Agents Ltd
10 St Judes Road, Englefield Green, Surrey
TW20 0BY
01784 433696
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Aspen Estate Agents Ltd Branches (View All 2)
A decent Estate Agency at ...
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5 Star Review
Paul
By : 'Paul'
Services : Sales( As a Vendor )
Sold price : £162500
Would you recommend ? : Yes
Postcode : TW20
People found this helpful0
I was astonished that after a number of calls to all 3 of the local high street estate agency firms I was unable to even get a call back let alone a valuation visit on our flat located in central Egham. So, on recommendation, we went further out and contacted Aspens in Englefield Green, who within ... Read Full Review
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Excellent ...
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5 Star Review
Janice
By : 'Satisfied'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW17
People found this helpful0
I have dealt with Aspen over the past 14 years and have never had anything other than excellent service. We bought our flat from them originally and have just sold it through them. In the interim they have managed the property for us. In all of these roles, they have been professional, sensible... Read Full Review
Comments on Agent Fees
Average I believe.
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6 Stars I was ...
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5 Star Review
Paul
By : 'The'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
People found this helpful3
6 Stars I was recommended this agent by most of Englefield Greens residents (not kidding) and Aspen did not disappoint. Paul Garrod who valued my property was very helpful, genuine and honest, his knowledge of the local area was amazing. The Aspen branded wine was a nice touch when my sale ... Read Full Review
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It so nice to deal with a ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
People found this helpful5
It so nice to deal with a friendly and professional estate agent. There fees are not out of this word and they spend time listening to your needs. It was a pleasure to deal with them, I have been renting property for nearly 18 years and Aspen are by far the best I have dealt... Read Full Review
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Having used Aspen for my ...
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1 Star Review
By : 'student'
Services : Letting( As a Tenant )
Would you recommend ? : No
People found this helpful6
Having used Aspen for my second year at Uni, I will take the time to tell everybody I meet not to use them. They have been completley unprofessional from the first day that we moved in, in which they lied and told us they had informed us of moving our check in date back a week, to which we had... Read Full Review
What agent could do to change your mind?
There is too much to even begin with.
Comments (1)Was this helpful?:
By : Student5
Sep 5, 2016Did you win in court? We're going through the same crap with them ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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