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Allerton, Liverpool, L1
1.6/5, 14 Reviews
21% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
30% letting fee satisfaction
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"Disgusting. I had an..."
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1 Star Review
Joanna
By : 'Z'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : L6
People found this helpful4
Disgusting. I had an appointment booked with which appeared to be a reputable estate agent. Unfortunately on the day I had a funeral to attend of a close family member. As a matter of urgency I was on my way to London in the morning. I spoke to a representative 2 hours before the appointment and confirmed the cancellation and promised a call back to reschedule (which never happened). This morning i called back and the lovely Joanna Hudson (Branch manager!?) picked up. I firstly appologised regarding my absence yesterday and explained that I needed to go London as a matter of urgency She immediately snapped at me, giving me a mouthful of how she left a message and I failed to contact her back. I tried to explain it was a difficult time in the family and due to being on the train I did no have service. She continued to moan and make me feel even worse. Eventually after taking all the bitter words from her, I told her some sympathy would have been appropriate and hung up. Terrible terrible service, worst in my property experience Avoid venmores and avoid Joanna- who clearly doesn't deserve to be part of venmores yet a manager? Something has clearly gone wrong.
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Latest Reviews
FedUpWithVenmore
DONT USE VENMORE
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 30% | £395 | £750 |
Address
Venmore Management
8 - 10 Stanley Street, Liverpool, Merseyside
L1 6AF
01512 361 166
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Venmore Management Branches (View All 2)
Rosie and the team in ...
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5 Star Review
Caitlin
Rosie
By : 'Dave'
Services : Letting( As a Owner )
Rent PCM : £395
Would you recommend ? : Yes
Postcode : L4
People found this helpful0
Rosie and the team in Lettings and Caitlin and the team in Sales have been excellent over the past few months. In comparison to my last agents, I have had plenty of contact and updates and everything has been done by the book. Its a big agency now but even as a small fish I still feel like... Read Full Review
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Joanna Hudson and Danny ...
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5 Star Review
Joanna
By : 'APW'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : L6
People found this helpful0
Joanna Hudson and Danny Mirrlees of Venmores Sales, Allerton Road office, did a marvellous job of selling the property. They are very friendly and efficient, keeping me up to date on a daily basis. I am delighted with the... Read Full Review
Comments on Agent Fees
Very Fair
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Terrible customer service! ...
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1 Star Review
By : 'T.K.'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : L8
People found this helpful5
Terrible customer service! Agency totally breached their side of the tenancy agreement. Would not return calls, e-mails or get in touch with the landlord. Useless, money driven and unprofessional. They have changed terms and conditions prior to the signing date so we couldn't say no. Upon dealing... Read Full Review
Comments on Agent Fees
Fees are through the roof. They charged us almost for anything.
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Doesnt deserve any star at ...
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1 Star Review
By : 'FedUpWithVenmore'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : L18
People found this helpful6
Doesnt deserve any star at all.... Had to give it one otherwise review wouldnt have been posted BEWARE DO NOT GO TO THIS ESTATE AGENT If you are thinking of renting from Venmore do not. They do not care about their tenants. Once they get your money they dont want to know. Promise to get work... Read Full Review
Comments on Agent Fees
bad
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Most definitely the worst ...
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1 Star Review
By : 'DONT'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : L178
People found this helpful4
Most definitely the worst customer service I have received anywhere. Every stage of my initial tenancy application all the way to departure was delayed, left the burden on myself to progress etc. I MOST DEFINITELY DO NOT RECOMMEND YOU USE THEM. Dates mixed up, overcharged, sent letters... Read Full Review
Comments on Agent Fees
The let alliance checks was progressed via information let alliance contacted me for but was passed to Venmores. THEY JUST DONT CARE, WHY SHOULD I HAVE THE BURDEN OF RESPONDING TO LET ALLIANCE FOR WHCIH I HAVE PAID 125 FOR VENMORES AND LET ALLIANCE TO PROGRESS
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By : Darren Kay
Jun 21, 2016We take all complaints seriously. However this unprecedented situation was very difficult to deal with. This tenant left our female inspector very shaken and, without going into too much detail, ...
Worst service i have ever ...
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1 Star Review
By : 'MeganPrince'
Services : Letting( As a Tenant )
Rent PCM : £130
Would you recommend ? : No
Postcode : L3
People found this helpful4
Worst service i have ever experienced in my life. Words cant even describe how awful their service is, it has taken 7 months and a lot and a lot of ignored emails and phone calls on their behalf from spending �80 to take the property off the market and finally signing the tenancy agreement,... Read Full Review
What agent could do to change your mind?
BAD
Comments on Agent Fees
BAD
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To summarise my experience ...
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1 Star Review
By : 'ceebs123'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : L8
People found this helpful5
To summarise my experience with Venmore over the past 2 years: - Unable to reply to emails, no matter if you email directly or via the email address on website - Ask staff about emails and they pretend to have never been received - Guarantee callbacks but never follow them up - Unable to... Read Full Review
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Disgusting. I had an ...
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1 Star Review
Joanna
By : 'Z'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : L6
People found this helpful4
Disgusting. I had an appointment booked with which appeared to be a reputable estate agent. Unfortunately on the day I had a funeral to attend of a close family member. As a matter of urgency I was on my way to London in the morning. I spoke to a representative 2 hours before the appointment and... Read Full Review
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The single worst company I ...
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1 Star Review
By : 'DaveB1976'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : L13
People found this helpful4
The single worst company I have ever dealt with from buying something in a local store to an international enterprise. Absolutely disgusting customer service and property management. Waited one year to get a single maintenance job complete, impossible to get any sort of help from the agency, who ... Read Full Review
What agent could do to change your mind?
Nothing.
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Absolutely awful, paid a ...
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1 Star Review
By : 'tony'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : L3
People found this helpful1
Absolutely awful, paid a deposit for a flat wanting to move in by the 15th of september, treated really bad everytime i rang and just three days before moving told that its no longer available,... Read Full Review
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We have rented through ...
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1 Star Review
Natalie
By : 'Caroline'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : L3
People found this helpful5
We have rented through Venmores for 2 years and throughout that time have had a number of issues. We have had 2 leaks in the flat, a broken washing machine (broken before we arrived and made worse by a repair man). We have had several issues with the bathrooms and Venmores have been terrible... Read Full Review
What agent could do to change your mind?
They could be more customer-orientated, with response to queries dealt with more efficiently.
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I have been with several ...
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1 Star Review
By : 'Venmore'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : L3
People found this helpful4
I have been with several estate agents over the past few years, and Venmores provides by far the worst customer service I have ever experienced. We have been renting through Venmores for the past 8 months, and have had several problems with the property, which have taken hours and hours out of our... Read Full Review
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Did next to nothing for us, ...
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2 Star Review
By : 'Anonn'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L3
People found this helpful4
Did next to nothing for us, for the year we lived in a property rented by them. Although we paid rent by standing order, we were once accused of not paying a months rent, despite providing evidence (bank receipts) to the contrary; were harassed until we had to get our bank involved, when the... Read Full Review
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By : rh
Feb 28, 2014I agree I moved out 3 weeks ago and can not get the deposit back which I need I am very annoyed and they never ring or email ...
I'm with Venmore over 3 years ...
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1 Star Review
By : 'Martin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L1
People found this helpful3
I'm with Venmore over 3 years all repairs like my oven take over 4 months wash machine 2 months and last cocker one month. They will be nice and sweet until you let from them any flat after that they will not care about you and your problems don't pick up phones putting you on side until you start ... Read Full Review
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1 - 14 of 14 items
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