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Brighton, BN2
2.5/5, 8 Reviews
38% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
25% letting fee satisfaction
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"I contacted King and..."
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1 Star Review
By : 'Deborah'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : BN1
People found this helpful1
I contacted King and Chasemore for a market appraisal. I chose them because they telephoned me every day for six months, because I had previously been on the market 2 years ago. At first they photographed and marketed and promised everything under the sun. Feedback, a sale, negotiations, a regular update. This is not what I experienced. Their pitch was agressive, to say the least. Based on a couple of offers, they advised me drop my price but I refused. After 5 weeks of scattered communication between 5 staff members and myself I dis-instructed King and Chasemore and went elsewhere for assistance in selling my house because that was not what I was getting from them. Four days after I had emailed them my cancellation and asked them for to return my key, they turned up on my doorstep, with a prospective buyer, and they let themselves in, only to be greeted by a disgruntled me. At the door I explained I had no knowledge they were showing anyone the property and it had not been arranged. As I closed the door on a clearly confused staff member, he turned to the prospective buyer and said I had now changed my mind. I was furious and reiterated at the door I had cancelled my agreement. King and Chasemore said they had no knowledge of my cancellation and advised they had not received the email. The office manager contacted me and demanded to know why I had cancelled my agreement and wanted a valid reason. I tried to explain that I wasn't prepared to give a valid reason at that time and advised I wanted my key returned. The office manager went on and on and constantly talked over me as I tried to speak. I felt intimidated by his actions and therefore had no choice but to hand the phone to my dog. I gave King and Chasemore another week to return my key and they didn't. So I went into the office and demanded they give me my key back. At first they handed me the wrong key and then they found the right key and in fairness I don't really need to say anymore. Very let down, very intimidated by staff, very sure I won't be going there again.
What agent could do to change your mind?
The agent couldn\'t have said or done anything. Much staff training and a different approach is needed.
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Latest Reviews
Excellent service
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £240,000 | £560,000 |
| Lettings | 50% | 25% | £1,150 | £1,450 |
Address
King & Chasemore
49-50 Lewes Road, Brighton, East Sussex
BN2 3HW
01273 796022
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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King & Chasemore Branches (View All 32)
Erena Philipos excellent ...
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5 Star Review
Erena
By : 'Frederique'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : BN3
People found this helpful0
I just want to give Erena Philipos, a young real estate agent working for Kings and Chasemore, a shout out as she showed real professionalism and really accommodated my elderly parents and me on a tricky time schedule. Although we did not want the property she asked for our feedback and wanted to... Read Full Review
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Best estate agents in ...
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5 Star Review
Claire
Josh
By : 'Ems'
Services : Sales( As a Vendor )
Sold price : £560000
Would you recommend ? : Yes
Postcode : BN2
People found this helpful0
We got several agents over to value our property and instantly knew that Josh, Claire and Emma were the right team for us. Friendly, professional, hard working and very down to earth. They were such a pleasure to deal with, kept us informed of feedback after each viewing and were incredibly... Read Full Review
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NEVER USE THIS BUSINESS. ...
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1 Star Review
By : 'Kitt'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : No
Postcode : BN3
People found this helpful0
NEVER USE THIS BUSINESS. TERRIBLE LETTING AGENT SERVICE, THEY SIMPLY WANT YOUR MONEY WHEN SOMETHING GOES WRONG THEY BLAME YOU, RECALLING STATEMENTS THEY HAVE MADE DOWN THE LINE AND CLIAMING THEM TO BE MY ISSUE ONLY, BEING WITH THEM HAS COSTME THOUSANDS OF POUNDS, DO NOT USE THE COUNTRYWIDE GROUP AT ... Read Full Review
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Superb customer ...
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5 Star Review
Wesam
Wesam
By : 'Excellent'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : BN1
People found this helpful0
I have dealt with both Wes and Sam over the last two years the service has always been extremely good they are both very professional easy to deal with and above all always look after my properties and I. Needless to say as my portfolio grows so will there's highly... Read Full Review
Comments on Agent Fees
Standard fees
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Terrible customer service. ...
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1 Star Review
By : 'Lei'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN2
People found this helpful6
Terrible customer service. Impossible to contact the agent that rented the house to us after signing the contract, no answer to emails and no solution to even some (quite dangerous) problems with the house. If you are looking to rent a house I suggest you go find something somewhere else, the... Read Full Review
Comments on Agent Fees
Way too expensive for the little work they put into things
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Very bad experience- after ...
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1 Star Review
dan
Elia
By : 'Auditor'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN1
People found this helpful3
Very bad experience- after agreement to rent property and booked appointment to do the contracts, they gave the flat to someone else without even giving us any notice. We had to call them on the day to verify the appointment and they told us... Read Full Review
Comments on Agent Fees
BAD
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We found the manager at this ...
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1 Star Review
Jack
By : 'BB'
Services : Sales( As a Buyer )
Sold price : £240000
Would you recommend ? : No
Postcode : BN2
People found this helpful4
We found the manager at this branch aggressive and threatening and quite patronising. Our solicitor had lots of trouble getting information from the vendors solicitor but we were threatened with losing the sale unless completion took place within a very short space of time. It turned out to be an... Read Full Review
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I contacted King and ...
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1 Star Review
By : 'Deborah'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BN1
People found this helpful1
I contacted King and Chasemore for a market appraisal. I chose them because they telephoned me every day for six months, because I had previously been on the market 2 years ago. At first they photographed and marketed and promised everything under the sun. Feedback, a sale, negotiations, a... Read Full Review
What agent could do to change your mind?
The agent couldn\'t have said or done anything. Much staff training and a different approach is needed.
Comments (0)Was this helpful?:
1 - 8 of 8 items
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