100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
91% lettings fee satisfaction
Jul 15,2014
Jul 15,2014
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This was our first rental property and Naz and Barbera were very knowledgeable and helpful. They gave an excellent price for a fully comprehensive service and took all the stress out of finding tenants and organising the nuts and bolts of letting a property. They are also exceptionally good at getting any issues resolved with the property when they arise. An excellent service that I would recommend wholeheartedly.
Comment on agent fees
Good value.
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Latest Reviews
8th Mar 2021
reviewed by 'Duncan Leopold'
15th Feb 2021
reviewed by 'Gemma'
20th Jan 2021
reviewed by 'Kathryn'
8th Jan 2021
reviewed by 'Marta Cookman'
Opening Hours
Address
Milestone Residential
43 High Street
Teddington,London
Greater London
TW11 8HB
020 8977 1166
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £335,000 | £2,200,000 |
| Lettings | 67% | 91% | £550 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 1 | 14 | 0 | 14 | 0 | 9 | 0 | 2 | 0 |
Areas covered
- TW11
- TW12
- KTI
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 08,2021
Mar 08,2021
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I used Milestone to let my property. Very good service, kept me informed throughout the process, I would have no problem recommending them.
Duncan...
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Feb 15,2021
Feb 15,2021
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We were so happy with the service we received from everyone at Milestones. It really is a team effort there and we felt very confident throughout the whole process that they were the right people to sell our home. They all work very hard and ...
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Jan 20,2021
Jan 20,2021
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Myself and my partner have just gone through the reference stage to rent a gorgeous flat in Teddington and both Jenna and Leanne were amazing throughout the whole process. Even when we ourselves had a few technical glitches they were so responsive and helpful with ...
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Jan 08,2021
Jan 08,2021
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Jenna and Leanne handled the process of finding new tenants and ensuring a smooth transition efficiently. They have looked after any problems that have arisen with the property swiftly, making life easy for us....
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Mar 04, 2021
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Hi Reica,
Thank you for your 5 star review! We are so pleased to have ensured the transition of new tenants was a smooth one. Making life easier for you in that aspect is what we're here for!
Best wishes,
Lianne Gregory
Lettings Manager ...
Jan 08,2021
Jan 08,2021
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Both Lianne and Jenna have been extraordinarily helpful with finding a new tenant for my property and they have keep me all the time inform about what was happening but also took the time to understand my needs and only contact me when it was ...
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Mar 04, 2021
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Dear Marta
Thank you so much for your 5 star review. Customer service is very important to us as a company, i am delighted to hear you felt well informed throughout and your needs as a client were met.
Thank you for your feedback and your recommendation.
Wishing you all the best,
Lianne Gregory
Lettings Manager ...
Jan 07,2021
Jan 07,2021
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We have just purchased our house through Lucy in Milestone and the service was excellent. Lucy was attentive, responsive and did not let things just tick along at their own pace, even when others further up in our chain seemed to be slow she took ...
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Jan 12, 2021
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WOW! What amazing words to read about our Teddington Team! We are thrilled that both Lucy and Danielle exceeded your expectations. Thank you so much for taking the time to leave us this 5* review - it's much appreciated. You know where we are if you need anything at all in the future!
Kind regards,
Michael Peacock
Sales Director ...
Nov 04,2020
Nov 04,2020
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Highly highly recommend. Karen, Lucy and the Milestones team did an excellent job navigating the purchase of our new house in Teddington and were pivotal in bringing together a challenging chain. Would use again!...
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Nov 03,2020
Nov 03,2020
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Fantastic experience with Milestones and Lucy in the purchase of my property. Highly recommend - great communication from start to finish!...
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Nov 02,2020
Nov 02,2020
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I sold my house with Milestones and couldn’t recommend them more. Lucy was so helpful, patient and great at communicating. We were due to exchange during lockdown and Lucy really helped work with us through this, and applied no pressure at all- wanting us ...
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Oct 29,2020
Oct 29,2020
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I have now bought two properties from Milestones, the first one was an investment and the latest one will be our family home. They have always been very reliable and prompt with communication and incredibly professional.
I genuinely could not recommend them enough. I dealt ...
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Oct 29,2020
Oct 29,2020
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We had such a wonderful experience with the team at Milestone in Teddington. Right from the off the first interaction with Michael Peacock, the director, was thoroughly impressive. His experience came shining through and was a huge part of why we chose to take up ...
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Nov 02, 2020
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Hi Gihan,
Many thanks for taking the time to leave a 5* review for the team here at Milestone Teddington. We are always grateful for anyone taking the time to leave us feedback. I am delighted to hear you were impressed from valuation stage right through to the completion of the transaction.
We wish you all the best and if you do ever require any of our services in the future, you know where we are!
Best wishes,
Michael Peacock
Director
Milestone Teddington (Chase Buchanan) ...
Oct 18,2020
Oct 18,2020
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Thank you Jenna for finding a great tenant! Staff at Milestone Teddington were very helpful and provided an excellent service....
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Oct 29, 2020
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Dear Alex,
Thank you for much for taking the time to leave a 5* review. Please do not hesitate to contact us if you need anything in future!
Kindest regards,
Lianne Gregory
Lettings Manager
Milestone Teddington (part of Chase Buchanan) ...
Oct 15,2020
Oct 15,2020
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We recently bought a property with Naj as our estate agent.
She was really easy to contact and always went the extra mile!...
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Oct 29, 2020
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Dear Christie,
Thank you so much for taking the time to leave a 5 star review for Naj.
It is always a pleasure to read such great feedback regarding my staff.
We wish you all the best!
Kindest regards,
Michael Peacock
Director
Milestone Teddington (part of Chase Buchanan) ...
Oct 14,2020
Oct 14,2020
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Jenna has been very professional, with clear communication throughout. She has made our search/move quick and easy.
Many Thanks,
Luke & Dominique....
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Sep 04,2020
Sep 04,2020
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I can't praise Lucy from Milestone enough - she has just guided me through my first time buy, and from start to finish she was super friendly, professional, efficient and encouraging (and patient with me when I was asking a lot of questions and being ...
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Apr 14,2020
Apr 14,2020
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The team at Teddington are always polite and helpful.
We have worked with them for many years and most recently we sold a flat with Lucy which was made easier by her continued conversations with the purchaser and her solicitor. She dealt with all issues ...
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Apr 14,2020
Apr 14,2020
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We have recently concluded, through Milestone, the successful sale of our parent's apartment in Teddington. It's probably fair to say the property was 'niche' and the market 'uncertain'. Throughout the process all the staff have been extremely professional and helpful with excellent communication and unfaltering ...
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Mar 25,2020
Mar 25,2020
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I was amazed by the excellence of everyone in Teddington office. I have started to work with Ruth who is an amazing Sales agent and who recommended me to Jenna when we changed our mind and decided to rent. Jenna is absolutely brilliant, extremely patient ...
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Mar 31, 2020
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Hi Natalia,
Thank you so much for lovely feedback regarding the service you experienced with our Teddington team, in particular Jenna!
I am so pleased to hear you found our advice and guidance through the entire process so helpful. I am delighted we could assist you and you would happily use us again and recommend others to.
Wishing you all the best in your new home,
Lianne Gregory
Lettings Manager ...
Mar 19,2020
Mar 19,2020
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From my initial telephone conversation to the tenant moving in, Jenna and Lianne gave brilliant advice to achieve a very satisfactory and speedy conclusion. They are positive and confident because they are experienced and knowledgeable which made for a good experience....
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Mar 31, 2020
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Hi Clare,
Thank you so much for your lovely feedback and 5 star review! I am always so grateful to anyone taking the time to leave us feedback.
I am so glad we could provide you with a very satisfactory and speedy conclusion to your property search!
If you do require any of our services in the future please do not hesitate to get in touch.
Wishing you all the best in your new home,
Lianne Gregory
Lettings Manager ...
Mar 17,2020
Mar 17,2020
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My partner and I enjoyed an easy process from arranging a booking right up to signing the tenancy agreement.
Jenna was incredibly helpful from the start, nothing was too much trouble and Jenna was only too happy to help answer any questions we had.
We ...
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Mar 31, 2020
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Hi Damien,
Thank you so much for leaving us a 5 star review! We are delighted to hear you found the service from start to finish so easy with the Teddington team, in particular Jenna.
It's always a pleasure to read such great feedback regarding my staff and to hear you would recommend us to anyone looking to move in the Teddington area.
Wishing you all the best in your new home,
Lianne Gregory
Lettings Manager ...
Feb 08,2020
Feb 08,2020
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Tyrone and Lianne in the Teddington office
Most impressed and would recommend to anyone looking to rent a property hopefully be dealing with the sales team soon...
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Feb 10, 2020
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Hi James
Thank you so much for your 5 star review! I am always grateful to anyone taking the time to leave us feedback.
Best wishes,
Lianne Gregory
Lettings Manager ...
Feb 07,2020
Feb 07,2020
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I met with Jenna McCann initially who was very knowledgeable and professional. He was excellent at providing guidance on what was required to secure the tenancy. On deciding to make an offer for a property, She was extremely professional and polite in all matters paperwork, ...
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Feb 10, 2020
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Hi Andrea
Thank you so much for your lovely feedback regarding the service you received from Jenna! I am so glad we could ensure a straight forward process for you. If you do require any of our services in the future please do not hesitate to get in touch- You know where we are!
Best wishes,
Lianne Gregory
Lettings Manager ...
Jan 30,2020
Jan 30,2020
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The team at Teddington are very polite, professional and always happy to go the extra mile.
In particular Jenna and Lianne, they let out a flat for us and updated us along the way.
A pleasure working with you.
Sophie...
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Feb 03, 2020
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Hi Sophie
Thank you so much for taking the time to leave us a 5 star review. It's a pleasure working with you!
Best wishes,
Lianne Gregory
Lettings Manager ...
Jan 30,2020
Jan 30,2020
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In the last week, i completed on the sale of a flat in Waldegrave Road and would highly recommend Milestone estate agents as they were brilliant to deal with from the start. Lucy Mottershead in particular was highly professional, always polite and responded to any ...
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Feb 03, 2020
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Hi Andy
Thank you so much for our 5 star review! What a lovely read, it's always a pleasure to hear such brilliant feedback regarding my team - I am always grateful to anyone taking time out to leave us a review!
Best wishes,
Michael Peacock
Director ...
Jan 17,2020
Jan 17,2020
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I am really not happy leaving a five star review.. I want it to be more! The Teddington staff and in particular Lucy Mottershead have been amazing, dealing with difficult situations, being incredibly supportive and nursing the sale through.
Lucy has, from my perspective, has ...
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Jan 27, 2020
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What a lovely read! Thank you so much for taking the time to leave such positive feedback regarding my team, in particular Lucy! It's always a pleasure to read such great feedback regarding any of my staff. I am so glad Lucy could make such a difficult personal situation a little more easier for you.
If you do required any of our services in the future, you know where we are!
Best wishes,
Michael Peacock
Director ...
Dec 11,2019
Dec 11,2019
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Helpful and quick and made all the changes I asked for. Improved the property before I moved in and reference checking was smooth and painless...
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Dec 17, 2019
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Hi Michelle, thank you for taking the time for your feedback. We are delighted to hear it was a smooth process for you. We hope you are settling in well to your new home! ...
Dec 05,2019
Dec 05,2019
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Excellent agent. She listened and most important understood what our needs and requirements were. All my questions and emails were responded in a prompt manner and very professional manner....
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Dec 06, 2019
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Dear Agnieszka, Thank you for your feedback, we are pleased to hear that Jenna impressed you. We hope you are very happy in your new home. ...
Nov 21,2019
Nov 21,2019
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I recently let my property through Milestone Residential. Each stage of the process was very straightforward thanks to the excellent service I received.
The lettings manager guided me through each step. She was able to arrange numerous viewings within a few days, and took time ...
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Nov 22, 2019
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Thank you for taking your time to review your experience with us Tim! Its great to hear of the fantastic service you have received it has been our pleasure to help rent out your property for you and please do get in touch should you need any assistance in the future. ...
Nov 20,2019
Nov 20,2019
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Jenna was great.
Understood what I was looking for and only showed me places that genuinely fitted the bill so neither my time or that of the landlord's was wasted....
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Nov 22, 2019
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Hi Matthew, what a lovely five star review for Jenna! She always goes above and beyond so it is great to hear that you found her so helpful. We wish you every happiness in your lovely new home. ...
Apr 21,2018
Apr 21,2018
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Mercedes was very thorough in finding suitable tenants. She responded promptly to queries or concerns and made sure the necessary paperwork was dealt with properly....
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Jenna
Lianne
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are members of relevant professional bodies for Sales and Lettings and have a comprehensive ( though little used ) Complaints Procedure to protect our Clients interests.
Last updated at 10:16 AM 03/08/2018 by Rod Gerrard- -
Best Estate Agent in TW11 
thanks so much for the review it was great that you took the time. Just a little disappointed that you have said that you would not use us again. Please do let me know the reason and maybe it will give us a chance to discuss in the office where improvements could be made.