“We hardly had any support from the estate agent when ......”
2 Star Review
Jul 15,2014
By:
'Anonymous'
Jul 15,2014
Branch: London, 234 Uxbridge Road
Services: Lettings (as a Tenant)
Rent PCM: £2102
Would you recommend?: No
Postcode: W12
Branch: London, 234 Uxbridge Road
Lettings (as a Tenant)
Rent PCM: £2102
Postcode: W12
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We hardly had any support from the estate agent when it came to ensuring that the landlord fulfil his part of the contract. As tenants, we had to agree to everything and were exhaustively checked, but the landlord could break the clause with no problem because he chose a furniture poorly, and still the agency didn't put any pressure on him, and it was up to the landlord to decide what to do.
The management of the bills transfer was terrible. They added a person way before the contract was signed, and afterwards, when that person couldn't move in for various reasons and someone else moved in, it was down to us to deal with the change of names. That's not professional at all.
What agent could do to change your mind?
Mikolaj was very professional, helpful and dependable at all moments. However, unluckily for us, we got re-assigned different agents during the process, which made the communication troublesome. In the end, the agent that managed most part of the process was Samira, and he didn't live up to our expectations at all.
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Comment on agent fees
I think we paid too much considering the low quality of the service.
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