100% lettings valuation accuracy
29% lettings fee satisfaction
Jul 15,2014
Jul 15,2014
18
people found
this helpful
this helpful
I haven't written an online review before, but Duncan Chase have been so useless, I feel compelled to let other people know.
Firstly, Bode was 50 minutes late for my viewing. Believe it or not.. he was probably the most competent of their staff.
Secondly, don't expect them ever to honour a time to "call you back". I came to them with a question a week ago which I had to call them every day to get an answer. Most annoyingly, when the guy did finally give me an answer, he tried to tell me that he called a few days prior and went to voicemail. He even said he believed he left an answer-phone message, but he was unsure. Needless to say, I have no voicemails or missed calls from him, this was bulls**t. In the end I had to tell them I wasn't leaving the phone call until I had received my answers. Fortunately Bode actually seemed like he cared about getting the answers and so after about 3 minutes of being on hold, he had a reply for me.
Firstly, Bode was 50 minutes late for my viewing. Believe it or not.. he was probably the most competent of their staff.
Secondly, don't expect them ever to honour a time to "call you back". I came to them with a question a week ago which I had to call them every day to get an answer. Most annoyingly, when the guy did finally give me an answer, he tried to tell me that he called a few days prior and went to voicemail. He even said he believed he left an answer-phone message, but he was unsure. Needless to say, I have no voicemails or missed calls from him, this was bulls**t. In the end I had to tell them I wasn't leaving the phone call until I had received my answers. Fortunately Bode actually seemed like he cared about getting the answers and so after about 3 minutes of being on hold, he had a reply for me.
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Latest Reviews
24th Feb 2016
reviewed by 'AVOID.'
1st Nov 2015
reviewed by 'XXX'
1st Jun 2015
reviewed by 'Nanditha'
12th Sep 2014
reviewed by 'Arran'
20th Aug 2014
reviewed by 'palmercd'
15th Jul 2014
reviewed by 'David'
Opening Hours
Address
Duncan Chase
2 Roman Way
Islington,London
City of London
N7 8XG
020 7697 4716
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 29% | £850 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 24,2016
Feb 24,2016
14
people found
this helpful
this helpful
I cannot stress strongly enough that you avoid this estate agent at all costs. They are a sham of a company, highly unprofessional, rude and just plain liars. Be wary of other reviews detailing excellence, wouldn't surprise me if they wrote them themselves.
We have ...
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What agent could do to change your mind?
For the shoddy work they do, they deserve much less than they charge. AVOID.Attached Filesnbsp;
Comment on agent fees
For the shoddy work they do, they deserve much less than they charge. AVOID.
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Nov 01,2015
Nov 01,2015
13
people found
this helpful
this helpful
After I moved out, Duncan Chase was not able to refund my deposit. I am waiting for a quarter of a year now. Even worse than this fact itself is that when you call them to ask, they cannot say anything and promise a call ...
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Jun 01,2015
Jun 01,2015
16
people found
this helpful
this helpful
Our tenants have been paying the rent in dribs and drabs, but they have been paying it. Duncan Chase have not been transferring the money to us accordingly.
We have been calling Duncan Chase to chase the payment everyday for the last 6 weeks, but the ...
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Sep 12,2014
Sep 12,2014
27
people found
this helpful
this helpful
Trust this agency at your peril. First, they took a holding deposit from myself and three other prospective tenants. The proceedings from this point onwards were farcical. Bode is unbelievably incompetent, he hassled us for details which he had already been sent and his response ...
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Nov 12, 2014
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(3)
Once again Arran is responding with ridiculous allegations and events that did not happen.
We are part of the property Ombudsman and Arran`s allegations are actually disgraceful.
He is lying about 4 police cars having to be called off, just one car with 2 officers were enough to have Arran, his abusive mum and his friend removed from our premises for being aggressive and threatening and for your information the police asked Arran to delete the video he attempted to make in the premises as he ...
Aug 20,2014
Aug 20,2014
27
people found
this helpful
this helpful
This company took a holding deposit of £920 and then claimed that we failed reference checks and that £702 would be deducted for agency fees. There is no evidence that reference checks took place despite me repeatedly asking for this information -furthermore it is beyond unlikely that ...
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Sep 18, 2015
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(2)
Hi Zak, apologies I've only just logged on to this site again as this issue is on my mind given that I have finally won my case with the Property Ombudsman, over 18 months after the ordeal... Hardly surprising though that you are still refusing to pay the award even though the deadline with the TPO was last Friday. I'm not surprised either that you're claiming I don't exist as you haven't replied to any emails since April 2014 and every time I call up you either hang up or if I try to leave a me ...
Jul 15,2014
Jul 15,2014
18
people found
this helpful
this helpful
I haven't written an online review before, but Duncan Chase have been so useless, I feel compelled to let other people know.
Firstly, Bode was 50 minutes late for my viewing. Believe it or not.. he was probably the most competent of their staff.
Secondly, don't ...
read full review
read full review
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Jul 25, 2014
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(1)
Dear Mr David
Firstly I just wanted to say how disappointed I was to read your review and comments in regards to Bode and Duncan Chase. We do have a strict code of practice and procedures that we adhere to and if any client is not satisfied with our level or service I would expect them to contact a manager at Duncan Chase to address their concerns. I never ever spoke to you or neither did you ever ask to speak to a manager about these issues. Even when you visited our offices to pick up the k ...
Jun 11,2014
Jun 11,2014
17
people found
this helpful
this helpful
They will say anything to get your business, but do not trust them. They lied to me from beginning to end. They took a month to get the tenant in. They charged double the initially agreed fees, for a second year on the contract. They ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Firstly I just wanted to say how disappointed I was to read your review and comments in regards to Bode and Duncan Chase. We do have a strict code of practice and procedures that we adhere to and if any client is not satisfied with our level or service I would expect them to contact a manager at Duncan Chase to address their concerns. I never ever spoke to you or neither did you ever ask to speak to a manager about these issues. Even when you visited our offices to pick up the keys to the property you had another opportunity to address this to my self or the director.
We take great pride in working with all our clients, even if they show up to appointments 20 minutes late like you did in this instance but I can not understand why you would say Bode showed up 50 minutes late? He was at the property with an assistant manager Robert waiting for you.
Any way if there were any issues of concern, I would be more than happy to address these with you immediately and you can call me at the office 020 7700 4402 anytime and I would be pleased to speak to you.
It is not nice to write such an exaggerated version of events and in all honesty I feel we delivered a fantastic service to get the deal ready for you within a couple of hours of viewing with Bode and trying to liaise with you, your manager and accounts department whilst you got on a plane and flew out to Germany.
I hope that your issues with the landlords in regards to getting some items cleaned or replaced in the kitchen has not led you to believe that that was us at Duncan Chase.
I am please to talk to you at any time in regards to this.
Many thanks Zak