56% sales valuation accuracy
78% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
Jul 14,2014
Jul 14,2014
0
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I used Connells Halesowen to try and sell my house. When the manager came round, they were the all singing all dancing company who sounded very good. However, nothing could have been further from the truth. I never received feedback, unless I rang at least twice to ask for it. They never called me to review the sales when after 7 months still no offers. When I called them to complain about this, Joanne stated that she would diary me in to call me in 3 weeks as we agreed that reducing the property may help - needless to say that I did not receive that call either. I finally withdrew my house from the market with them after wasting 7 months. I then called to ask about the cost for the EPC completed, to be told that I receive this in due course. About 2 weeks later, I receive a letter from their Debt Recovery branch demanding payment for an invoice that I had not paid so it has been passed to them to recover the debt!!
Oh and the feedback I did receive was never constructive. I had my last 2 viewings 3 weeks ago, which I have called once already for feedback and was assured they would call me back - nothing.
Avoid this company if you want to sell your house - complete waste of time and money. I am very annoyed that I did not read any reviews on them before signing up to them.
Oh and the feedback I did receive was never constructive. I had my last 2 viewings 3 weeks ago, which I have called once already for feedback and was assured they would call me back - nothing.
Avoid this company if you want to sell your house - complete waste of time and money. I am very annoyed that I did not read any reviews on them before signing up to them.
What agent could do to change your mind?
They should have given me feedback after each viewing. After 10 to 12 weeks they should have made contact to look at the property and assess why the property had not sold and what could be done.Attached Filesnbsp;
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Latest Reviews
9th May 2022
reviewed by 'Kathryn C'
27th Sep 2021
reviewed by 'Joanne'
6th Jun 2019
reviewed by 'DPS'
24th Mar 2019
reviewed by 'Lucy'
17th Apr 2018
reviewed by 'Marcus'
16th Aug 2017
reviewed by 'Emma'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 56% | 78% | £108,950 | £245,000 |
| Lettings | 100% | 0% | £565 | £565 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 6 | 0 | 1 | 0 | 0 | 4 |
Areas covered
- B32
- B65
- B62
- B64
- B63
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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May 09,2022
May 09,2022
0
people found
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Professional service all round. Everyone I dealt with was helpful and understanding during the stresses of selling and buying my ' homes'; in particular Katie W who was already ready to appease me and help with whatever was asked of her!
The mortgage service department, ...
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Sep 27,2021
Sep 27,2021
1
people found
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Thank you to Jo ,Brad, Alex and the rest of the team at Connells. I cannot fault them!
From the very start they were extremely professional and helped us through what I can honestly say was the most stressful thing we have ever done.
I ...
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Jun 06,2019
Jun 06,2019
2
people found
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this helpful
Connells bullied me into using them after I was perfectly happy with Lex Allan. What a mistake! Connells have been much more expensive and have found me the worst tenant I've ever had. On top of that, they have arranged for a decorator to repaint ...
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Comment on agent fees
Very expensive. As an example, £100 for a rental statement.
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Mar 24,2019
Mar 24,2019
1
people found
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Booked viewing of a property. Evening before received answer phone message to call back when we could. Didn't get message until 15 mins before viewing time so called immediately. Girl didn't know why they'd called so would call back. We started to drive to the property. ...
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Comment on agent fees
Thankfully we never got that far to have to find out!
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Mar 25, 2019
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(1)
Hi, thank you for your feedback, I have checked and several calls were made as far back as last Wednesday and an email was sent you last Friday. I apologise if you did not receive any of these messages but every effort was made to contact you. I spoke to you on Saturday and advised you of the efforts we have made to contact you. As you did not return our correspondence we assumed you were no longer attending. ...
Apr 17,2018
Apr 17,2018
0
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Recently used Connells in Halesowen for the second time to sell my property. Many of the team were still there and gave the same excellent service. They achieved more then I expected for my property by thousands by doing an open house. Didn't disappoint second ...
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Comment on agent fees
Worth every penny, got thousands more than I thought for my property
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Aug 16,2017
Aug 16,2017
1
people found
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I sold my house very seamlessly which was a pleasant surprise. I was very sceptical of estate agents and they haven proven me wrong. The online system for completing all paperwork was a excellent as I didn't have to have piles of paperwork all over ...
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Comment on agent fees
See above
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Apr 05,2017
Apr 05,2017
0
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Awful service in regards to repairs did nothing to repair essential items such as shower even after countless requests and reports also rude in email communication regarding deposit....
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Feb 29,2016
Feb 29,2016
2
people found
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this helpful
I have just moved into my new home, although there were complications along the way, Jo and her staff did everything they could to help. Scott went above what I would expect of an agent. As a purchaser, we do not pay the agent but ...
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Comment on agent fees
Worth every pound
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Feb 11,2016
Feb 11,2016
0
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Can't praise Connells Halesowen high enough. Took them on after a bad experience with another agent. All of the staff were excellent and they even sold our house for the asking price! Very impressed. Would definitely recommend....
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Comment on agent fees
Higher than other agents but you get what you pay for!
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Jul 21,2014
Jul 21,2014
1
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I would like to recommend Connells in Halesowen to anyone reading this review. I have recently had my property valued by Joanne Tallis. It is refreshing to have an estate agent who is honest and down to earth. She was very approachable and professional. She ...
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Comment on agent fees
Not the cheapest but well worth the few extra pounds
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Jul 14,2014
Jul 14,2014
0
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I used Connells Halesowen to try and sell my house. When the manager came round, they were the all singing all dancing company who sounded very good. However, nothing could have been further from the truth. I never received feedback, unless I rang at least ...
read full review
read full review
What agent could do to change your mind?
They should have given me feedback after each viewing. After 10 to 12 weeks they should have made contact to look at the property and assess why the property had not sold and what could be done.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 14,2014
Jul 14,2014
0
people found
this helpful
this helpful
I used Connells Halesowen to try and sell my house. When the manager came round, they were the all singing all dancing company who sounded very good. However, nothing could have been further from the truth. I never received feedback, unless I rang at least ...
read full review
read full review
What agent could do to change your mind?
Contacted me for feedback and review when no offers.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:05 AM 30/03/2016 by Leah Eckersley
