0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 14,2014
Jul 14,2014
5
people found
this helpful
this helpful
absolute jokes this company! we began renting our house in feb last year (2013) after agreeing to pick the keys up from the Allerton rd branch (way out of are way by the way) on the Friday we get a phone call when we where on the 2nd bus on our way there to say they haven't got the keys now so it will be Monday ! I don't think so !! we where handing our keys to the old house in on the sat so after having murder on the phone they agreed to have the keys for Saturday. Then over the course of moving in we found sockets not working locks not opening or closing no keys for the windows, boiler didn't work properly and when the repair man did come out he didn't know how to fix our make of boiler so he gave it a smack and told us to do the same if it happens again (we do it often now) ,rubbish in the back garden from the previous tenant and 17 months later the rubbish is now stacked in a pile still waiting to be removed after booking it in over the phone with the repair team Many times. After really bad winds 3 large fence panels blew down opening the back garden in to the front and also the front picket fence came down and was in the street , the amount of neighbors knocking to see if would be getting this fixed as it looked unsightly was embarrassing and yes we had called them to report this more than once ! Then there is the rent in the past year we have received numerous letters and phone calls saying they hadn't received our rent they issue us with late charges and admin fee's yet when we produce our statements showing our rent was paid on time they offer no apologies or offer to repay the charges they have the homeowner himself text our mobiles to see what the problem is with the rent and to be fair he is great with us we tell him it has been paid and show him the statement then he says ok it will right its self soon, but its not ok it goes against our credit score !
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Latest Reviews
14th Jul 2014
reviewed by 'joanne'
19th Dec 2013
reviewed by 'Batteryhen'
Opening Hours
Address
Countrywide Residential Lettings
20 Allerton Road
Liverpool
Merseyside
L18 1LN
0151 734 5776
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £475 | £475 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 14,2014
Jul 14,2014
5
people found
this helpful
this helpful
absolute jokes this company! we began renting our house in feb last year (2013) after agreeing to pick the keys up from the Allerton rd branch (way out of are way by the way) on the Friday we get a phone call when we where on ...
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Dec 19,2013
Dec 19,2013
6
people found
this helpful
this helpful
This agency is a joke all round. They are so unhelpful and have such a bad attitude its unreal. From never calling back when trying to get the keys to move into the property, to the hugely bad attitude the manager had when trying to ...
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What agent could do to change your mind?
If they had done their job properly and called people back when they said they would. Also they need to sort their bad attitudes out.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
