80% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Jul 14,2014
Jul 14,2014
1
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I recently visitied Connells in kettering as there was a house me and my fiancee were very interested in buying from them. We are both first time buyers, both of us are in decently payed jobs and we have worked very hard to get our deposit together.
We went a viewed a house they had on their books that was perfect for us. We fought quite hard to get a viewing, as it seems that they do not have enough staff to show people around houses. I personally had to knock on the seller's door and introduce myself to try and get a viewing of the property. We found it more difficult to get help with viewings as Me and my fiancee work all day, 6 days a week. Connells close everyday at 5-6pm and they do not work Sundays, most of the Estate agents in Kettering are open relatively late and most work Sundays, they were not very helpful.
So too get straight to the point we put an offer on the house on a Wednesday evening and it was accepted. Connells all of sudden kept ringing me constantly leaving voice messages, at one point I had 10 voicemails (with my job its not safe to carry my phone).This was on the Thursday. They told me that we cannot purchase the house without meeting their mortgage advisor to discuss finances. Fair enough I thought.
I made an appointment with them 1 day after the house offer was accepted (friday). That day me and my partner had to take unpaid leave, because they were not flexible in meeting us. Also, fair enough, they might be busy. We rushed to the Connells estate agents and got there 10 minutes before our appointment. As first time buyers this was the first mortgage meeting we had ever had, and we explained to them that we had never done anything like this before .
Throughout the meeting 'Rachel' who was the mortgage advisor though friendly and nice.....just seemed to rush everything and poorly explained the subjects of costs and other mortgage related items. Me and my fiancee are not complete idiots, we had done plenty of research and calculations of costs such as stamp duty, solicitor fee's e.t.c. We had bought all information such payslips, work contracts, bank slips everything we needed. All of sudden Rachel's attitude change because we were thought their mortgage deal was quite terrible and we got a little tired of her trying to sell us insurances and wills we did not need. All in all costs were equating far too high. It seemed she was trying to rip us off big time.
We explained to her that we were going to look elsewhere for our mortgage because we could get a better deal. (in the end the deal we got was so much better than the one they offered us). All of sudden 'Russell' who is the manager in there jumped on us and told us that they were unwilling to sell us the house and they would put it back on the market if we did not take their mortgage offer and use their 'trusted' solicitors. I have never felt so threatened in a business meeting like this before.
I refused to be threatend and spoke to like that. Why were they in such as rush to sell the house? We put the offer in and one day later we were having the meeting. I was shocked and took back, im not the sort of guy to stand there and take this sort of threat. I then told them not to bother, i will not be threatend and held to ransom from these people becuase I would not take their deal. I demanded to have all my information shredded right there and then and I told them we are pulling our offer on the house. We left the shop and my fiancee just burst into tears, right in the middle of street becuase they were that horrible to us. We loved the house so we were gutted it came to this. All of sudden the meeting started friendly and becuase we were not easy marks, the meeting turned hostile. I have contacted the seller of the hosue, (i know someone who knows them) and told them why we pulled out and what Connells were like.
Connells of kettering are the worst estate agents I have come into contact with. And I urge anyone who is looking to buy or sell from them too avoid them. Its estate agents like these who give the proffession a bad name After my experience i did hear stories from work colleagues that echoed experiences I had. Thanks for reading my review, i just wanted to share my story and give a warning to you all about this estate agent!
We went a viewed a house they had on their books that was perfect for us. We fought quite hard to get a viewing, as it seems that they do not have enough staff to show people around houses. I personally had to knock on the seller's door and introduce myself to try and get a viewing of the property. We found it more difficult to get help with viewings as Me and my fiancee work all day, 6 days a week. Connells close everyday at 5-6pm and they do not work Sundays, most of the Estate agents in Kettering are open relatively late and most work Sundays, they were not very helpful.
So too get straight to the point we put an offer on the house on a Wednesday evening and it was accepted. Connells all of sudden kept ringing me constantly leaving voice messages, at one point I had 10 voicemails (with my job its not safe to carry my phone).This was on the Thursday. They told me that we cannot purchase the house without meeting their mortgage advisor to discuss finances. Fair enough I thought.
I made an appointment with them 1 day after the house offer was accepted (friday). That day me and my partner had to take unpaid leave, because they were not flexible in meeting us. Also, fair enough, they might be busy. We rushed to the Connells estate agents and got there 10 minutes before our appointment. As first time buyers this was the first mortgage meeting we had ever had, and we explained to them that we had never done anything like this before .
Throughout the meeting 'Rachel' who was the mortgage advisor though friendly and nice.....just seemed to rush everything and poorly explained the subjects of costs and other mortgage related items. Me and my fiancee are not complete idiots, we had done plenty of research and calculations of costs such as stamp duty, solicitor fee's e.t.c. We had bought all information such payslips, work contracts, bank slips everything we needed. All of sudden Rachel's attitude change because we were thought their mortgage deal was quite terrible and we got a little tired of her trying to sell us insurances and wills we did not need. All in all costs were equating far too high. It seemed she was trying to rip us off big time.
We explained to her that we were going to look elsewhere for our mortgage because we could get a better deal. (in the end the deal we got was so much better than the one they offered us). All of sudden 'Russell' who is the manager in there jumped on us and told us that they were unwilling to sell us the house and they would put it back on the market if we did not take their mortgage offer and use their 'trusted' solicitors. I have never felt so threatened in a business meeting like this before.
I refused to be threatend and spoke to like that. Why were they in such as rush to sell the house? We put the offer in and one day later we were having the meeting. I was shocked and took back, im not the sort of guy to stand there and take this sort of threat. I then told them not to bother, i will not be threatend and held to ransom from these people becuase I would not take their deal. I demanded to have all my information shredded right there and then and I told them we are pulling our offer on the house. We left the shop and my fiancee just burst into tears, right in the middle of street becuase they were that horrible to us. We loved the house so we were gutted it came to this. All of sudden the meeting started friendly and becuase we were not easy marks, the meeting turned hostile. I have contacted the seller of the hosue, (i know someone who knows them) and told them why we pulled out and what Connells were like.
Connells of kettering are the worst estate agents I have come into contact with. And I urge anyone who is looking to buy or sell from them too avoid them. Its estate agents like these who give the proffession a bad name After my experience i did hear stories from work colleagues that echoed experiences I had. Thanks for reading my review, i just wanted to share my story and give a warning to you all about this estate agent!
What agent could do to change your mind?
Stop using a threatning manner to get your own way it won't work and stop trying to con first time buyers with you wares, that are not needed!Attached Filesnbsp;
Comment on agent fees
Fees are a disgrace and a con!
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 75% | £91,000 | £5,150,000 |
| Lettings | 100% | 75% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 2 | 4 | 0 | 4 | 0 | 0 | 1 |
Areas covered
- NN15
- NN16
- NN14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 12,2019
Sep 12,2019
0
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To Kasia, Thank you for your wonderful help. We appreciate how hard and quickly you worked to get the house for us in such a short time. You have simply been amazing....
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Jun 25,2019
Jun 25,2019
0
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Excellent service. Thanks to Kasia and Martin. Both put up with my madness and sorted out my problem. Thanks again guys, u r fantastic. Would reccomend 100%...
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Feb 28,2018
Feb 28,2018
0
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I am a landlord, with Connells acting as agents.
With any large organisation, it can be difficult to find an employee who takes ownership of issues and personally takes responsibility to resolve them. I am delighted to say that Jade is that person and all ...
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Jan 04,2017
Jan 04,2017
1
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this helpful
Hi, before i start, DON'T EVEN THINK TO USE CONNELLS, TEH WORST AGENCY EVER
We rented a house through Connels and in the end of the contract the saga started. Although we left the house in the same condition as it was (even better as ...
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Comment on agent fees
Ridiculous fees.
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Oct 15,2015
Oct 15,2015
0
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Really chuffed with Chloe from Connells, she showed us round 2 homes we were very interested in more than 3 times each, which to us, was very important. When we finally made our decision and we were held up by lady buying ours (with another estate agent) ...
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Oct 31,2014
Oct 31,2014
0
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Having lived in the South East of England all my life it was going to be a daunting experience to move to an unknown area. Having called into the store to see what was available in the area to meet our requirements we received a ...
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Oct 27,2014
Oct 27,2014
0
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We recentley brought a property in Kettering through Connells. Have to say that Russell was always
very helpful when approached and always available for viewings, spending as much time as was
needed for each visit. Thanks Russell for making our move less stressful....
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Oct 10,2014
Oct 10,2014
0
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Russell has a very professional approach to selling houses and this is supported by his excellent communication skills....
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Oct 07,2014
Oct 07,2014
0
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Selling my house was a painful decision as it was a result of loosing my husband of 30 years. I had my house on the market with another agent for 3 months and had 1 viewing with them in all that time. My neighbours, on both sides, sold ...
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Oct 07,2014
Oct 07,2014
0
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I was very happy with the service that we have received from Russel and his team. They have been highly reliable, professional and friendly. I can only recommend selling with Connells in Kettering! Full asking price at 1st viewing....good result!...
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Oct 05,2014
Oct 05,2014
0
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I was immensley pleased with the service we recieved from connells. We sold our house through Connells, brought through connells and had our Mortgage consultation through Connells. They were efficient and tenacious in helping us out and getting things sorted. We also used their Conveyancers ...
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Sep 08,2014
Sep 08,2014
0
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Hi,
I would like to share with you the highs and lows of my house moving experience.
Back in 2013 I put my home up for sale with William H Brown. Unbeknown to be at the time they over priced the selling price by £50000. Just before ...
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Jul 14,2014
Jul 14,2014
1
people found
this helpful
this helpful
I recently visitied Connells in kettering as there was a house me and my fiancee were very interested in buying from them. We are both first time buyers, both of us are in decently payed jobs and we have worked very hard to get our ...
read full review
read full review
What agent could do to change your mind?
Stop using a threatning manner to get your own way it won't work and stop trying to con first time buyers with you wares, that are not needed!Attached Filesnbsp;
Comment on agent fees
Fees are a disgrace and a con!
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Aug 12, 2014
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(1)
Firstly I am sorry that you felt this way about your dealings with my office, but I must say that I disagree with some of the points made within your review and would like to clear them up as follows:
• Our office opening hours are 8:30am to 6pm Monday to Friday and 9am – 5pm every Saturday, we will also accommodate viewings outside these hours if necessary as long as it is acceptable to our vendors.
• We have ample staff to accompany our viewings, I would even go as far ...
Mar 05,2014
Mar 05,2014
3
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I cannot emphasise enough how absolutley disgustingly we have been treated by this "company". We are now seeking compensation through the courts and are expected to win hands down.
We have been subjected to - Lies, bullying, extortion, and just about anything else you can ...
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What agent could do to change your mind?
Been honest, Known the laws, Known their job, Learned some respect, Had proper training,Attached Filesnbsp;
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Last updated at 12:05 PM 23/12/2014 by Russell Palmer
• Our office opening hours are 8:30am to 6pm Monday to Friday and 9am – 5pm every Saturday, we will also accommodate viewings outside these hours if necessary as long as it is acceptable to our vendors.
• We have ample staff to accompany our viewings, I would even go as far as to say that we have one of the highest staff to property ratios in the town and pride ourselves on accompanying all our viewings.
• We did not leave 10 voicemails, however we did try to contact you on numerous occasions as the house was in very high demand and we were unable to remove it from sale until you had gone through a qualification process with our mortgage advisor and supplied your solicitor details – Therefore ensuring your offer was tied up and the property removed from the market
• The offer process that you went through with Rachel was a procedure that all our buyers go through, as it is in our vendors interest that we make sure that the buyer is in a position to obtain a mortgage, we also explained that Rachel would quote for the mortgage whilst you were there which is standard practice.
• When you found an alternative mortgage deal no threats were made, you were only asked that you instruct your solicitors and begin your mortgage application with your chosen provider within a sensible time frame – this is normal practice.
I hope this brings some clarity to the process for you however if you have any further questions please do not hesitate to contact me.