33% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction
Jul 14,2014
Jul 14,2014
9
people found
this helpful
this helpful
I don't normally bother writing reviews or putting in complaints, however, this particular set-up had me absolutely fuming. The attitude of the guy who dealt with our letting was terrible and it later turned out he wasn't passing through information that we'd requested from the landlord.
Simple questions about their own contract terms and conditions were left unanswered and emails were condescending and sarcastic in response.
Their attitude comes across as; 'accept the contract as is, sign, pay up, go away'...anything more than this is beyond their remit. Don't use these people, even if you like the property, it's not worth the stress and aggravation.
Simple questions about their own contract terms and conditions were left unanswered and emails were condescending and sarcastic in response.
Their attitude comes across as; 'accept the contract as is, sign, pay up, go away'...anything more than this is beyond their remit. Don't use these people, even if you like the property, it's not worth the stress and aggravation.
What agent could do to change your mind?
Since negotiation of fees was never even mentioned, perhaps the agent could have tried in the first place?Attached Filesnbsp;
Comment on agent fees
Their fees are sky high and even though we asked for a breakdown of these to find out why they were so much, we were told that there was no breakdown and we just had to accept them if we wanted the property. Once they have the contract signed and your money, communication deteriorates and they're not interested in any questions you might have.
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Latest Reviews
4th Apr 2018
reviewed by 'Very'
31st May 2017
reviewed by 'Morris'
14th Jul 2014
reviewed by 'Phil_1979'
Opening Hours
Address
Urban Base Lettings
61 Saddler Street
Carrville,Durham
County Durham
DH1 3NU
0845 643 1186
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £0 | £0 |
| Lettings | 0% | 33% | £900 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 04,2018
Apr 04,2018
8
people found
this helpful
this helpful
I wish I'd seen the reviews before viewing a property with them, if you have found a property that you want to rent and it's with them keep looking... seriously, keep looking!
You wont find a worse company to deal with, trust me stay well ...
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read full review
Comment on agent fees
Nothing good about this company whatsoever
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May 31,2017
May 31,2017
9
people found
this helpful
this helpful
Absolutely terrible experience. Never ever in my life will I think about buying or renting from here. I should of believed the previous review. Shocking behaviour keeping my money like they did....
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Comment on agent fees
Bad extremely extortionate and likes to keep other people's earned money
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Jul 14,2014
Jul 14,2014
9
people found
this helpful
this helpful
I don't normally bother writing reviews or putting in complaints, however, this particular set-up had me absolutely fuming. The attitude of the guy who dealt with our letting was terrible and it later turned out he wasn't passing through information that we'd requested from the ...
read full review
read full review
What agent could do to change your mind?
Since negotiation of fees was never even mentioned, perhaps the agent could have tried in the first place?Attached Filesnbsp;
Comment on agent fees
Their fees are sky high and even though we asked for a breakdown of these to find out why they were so much, we were told that there was no breakdown and we just had to accept them if we wanted the property. Once they have the contract signed and your money, communication deteriorates and they're not interested in any questions you might have.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
