80% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
Jul 10,2014
Jul 10,2014
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I was a long-term tenant, and while you want the smaller companies to do well, I wasn't impressed. This one's had 2 core members during its various incarnations (Kings Residential Ltd; Astra, and Bright Estates) ¢â‚¬â€œ an estate agent, and a woman who covers the daily admin side of things. Over the years they've brought in some younger staff members who are often helpful, but once trained never stay long enough to settle giving high turnover. To give a few examples:
- The hinges on the oven door broke - a totally straightforward minor job on an oven in warranty, so a workman was sent to look at it, before going off to order a part. He was going to return, but when he didn't turn up I found out he'd been let go. They were waiting to employ another maintenance man. The next time, the same thing happened!
It started to get silly after several months by the time the third, fourth, fifth, sixth and SEVENTH workman had hired, but then let go a couple of weeks later after looking at my oven! At that point our contact suddenly changed her mind and decided they weren't going to fix it after all, but instead tried to claim we had to pay to replace the entire oven, despite this being entirely clearly untrue. To be fair, some time later the main estate agent saw it and was genuinely apologetic about the decision, getting it sorted out within the week.
That was the most straightforward of repairs, which took TWO YEARS; visits by NINE different workmen and countless phonecalls, yet took under 5 minutes and cost under £40(!) The problems were down to the way the maintenance men were let go and their jobs weren't monitored, but it was the dodgy practice of trying to charge us hundreds of pounds, and not using the landlord's warranty which made the business look much, much worse from then on.
- A full wall blind came down bringing down plaster having been put up incorrectly (4 screws instead of 12). It took 6 months to get a simple repair simply due to being extremely disorganised and not having a system for property management tasks. This time the poor workman turned up having been hired that morning, lacking the basic tools required!
All these things cost the landlord and the tenants much more time, hassle, and money. I'd been warned by members of staff over the years about the dubious claims the main staff tend to make on deposits ¢â‚¬â€œ fortunately as a long-term tenant I got away lightly, but they still made some dodgy claims, which wasn't impressive. Hopefully they'll improve systems over time, but I'd recommend saving hassle with the bigger professional companies.
- The hinges on the oven door broke - a totally straightforward minor job on an oven in warranty, so a workman was sent to look at it, before going off to order a part. He was going to return, but when he didn't turn up I found out he'd been let go. They were waiting to employ another maintenance man. The next time, the same thing happened!
It started to get silly after several months by the time the third, fourth, fifth, sixth and SEVENTH workman had hired, but then let go a couple of weeks later after looking at my oven! At that point our contact suddenly changed her mind and decided they weren't going to fix it after all, but instead tried to claim we had to pay to replace the entire oven, despite this being entirely clearly untrue. To be fair, some time later the main estate agent saw it and was genuinely apologetic about the decision, getting it sorted out within the week.
That was the most straightforward of repairs, which took TWO YEARS; visits by NINE different workmen and countless phonecalls, yet took under 5 minutes and cost under £40(!) The problems were down to the way the maintenance men were let go and their jobs weren't monitored, but it was the dodgy practice of trying to charge us hundreds of pounds, and not using the landlord's warranty which made the business look much, much worse from then on.
- A full wall blind came down bringing down plaster having been put up incorrectly (4 screws instead of 12). It took 6 months to get a simple repair simply due to being extremely disorganised and not having a system for property management tasks. This time the poor workman turned up having been hired that morning, lacking the basic tools required!
All these things cost the landlord and the tenants much more time, hassle, and money. I'd been warned by members of staff over the years about the dubious claims the main staff tend to make on deposits ¢â‚¬â€œ fortunately as a long-term tenant I got away lightly, but they still made some dodgy claims, which wasn't impressive. Hopefully they'll improve systems over time, but I'd recommend saving hassle with the bigger professional companies.
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24th Oct 2024
reviewed by 'Unknown'
12th Jul 2022
reviewed by 'Lloyd'
24th Sep 2021
reviewed by 'Amy'
18th Aug 2021
reviewed by 'Phoebe'
25th Mar 2021
reviewed by 'Robbie K'
Opening Hours
Address
Bright Estate Agents
First Floor, 58 Swan Street
Manchester
Greater Manchester
M4 5JU
0161 464 7181
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 100% | £79,950 | £425,000 |
| Lettings | 100% | 86% | £595 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 0 | 44 | 12 | 4 | 0 | 3 | 0 | 1 | 1 |
Areas covered
- M4 5JU
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 24,2024
Oct 24,2024
0
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My experience with Bright Estate Agent has been nothing short of a nightmare. Initially, we were given a 6-month rental agreement, but on the day of moving in, we were forced to sign a 1-year contract under the false assurance that they would only consider 6 ...
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Jul 25,2022
Jul 25,2022
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Patrick was extremely helpful and friendly and made the whole process so easy. Would definitely recommend this estate agents to a friend....
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Jul 12,2022
Jul 12,2022
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Bright estate agents made my selling experience as easy as possible. They were knowledgeable about the market and really helped guide me through the selling process...
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Sep 24,2021
Sep 24,2021
0
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Highly recommend, staff went out of their way to make my move as quick and easy as possible. (Especially Patrick)...
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Aug 18,2021
Aug 18,2021
0
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Easy and quick move in. Patrick was really friendly and approachable when sorting our apartment out. Came to sort any small jobs that needed doing straight away. Very happy in our new flat :)...
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Mar 25,2021
Mar 25,2021
0
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We’ve recently rented from Bright and the service was great. We were in a rush to get into the property and the team went out of their way to help us and get us in as soon as they could. They ensured a few ...
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Mar 24,2021
Mar 24,2021
0
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Patrick was great to deal with. Friendly, very patient and managed to get the lease sorted quickly. No issues with the move, took exactly one week from the day of viewing to getting everything processed and moving in. Excellent service....
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Feb 10,2021
Feb 10,2021
0
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Great and timely service. Helpful follow-up.
The Agent is nice and kind. Responsive to emails and messages. Service has exceeded my expectation....
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Jul 31,2020
Jul 31,2020
0
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Not recommended at all.
A lot of stress I had to deal with during my tenancy and after check out to get my deposit with was suspended for about 4 months.
AVOID...
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Jul 30,2020
Jul 30,2020
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Excellent service from Patrick and Darren in refurbishment of my apartment also in finding reliable tenants. Kept in touch throughout the whole procedure. I would highly recommend their service....
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Jul 27,2020
Jul 27,2020
0
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We are a property management company based in London so when we acquired 3 flats in Manchester we reached out the Patrick @ bright estate agents who have been absolutely amazing to deal with. they found great tenants in no time and have also ensured the move ...
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Jul 10,2020
Jul 10,2020
0
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Super quick, super friendly service with amazing results.
Within two weeks of our viewing with Patrick, we were moved in and settled with all of the necessary information we would need to happily start our lives in our new flat. I could not recommend Bright ...
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Jul 03,2020
Jul 03,2020
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Very friendly and helpful staff, who did their best to accommodate our needs during the move. It took longer than expected to get our letting finalised, but agents were at least in contact throughout the process....
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Jul 03,2020
Jul 03,2020
0
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Easy to contact and quick at responding. The whole process has been dealt with very well and would recommend to anyone!...
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Jul 02,2020
Jul 02,2020
0
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Thank you very much Patrick for your help and being with us so attentive from the first day, the whole process to move in was smooth and easy....
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Jul 02,2020
Jul 02,2020
0
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Patrick and Darren were both incredibly nice and helpful, especially with the current global pandemic. The whole process of renting was handled smoothly and professionally, and all our requirements were met. Personally, I’ve found, from renting from student letting agent in the past, who ...
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Jul 02,2020
Jul 02,2020
0
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I have been with Bright Estate agents for a while. They have always provided an excellent service the flats have never been empty for long. I would have no hesitation in recommending them. 5 stars...
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Jun 30,2020
Jun 30,2020
0
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Very helpful and also very kind. Willing to help us at all stages of the application. Regularly calling us to inform about the progress of the application....
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Jun 29,2020
Jun 29,2020
0
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Very friendly approach and overall conversation. The agent was genuine in his approach and from the beginning had an aim to assist us rent the property....
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Jun 26,2020
Jun 26,2020
0
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From beginning to end Patrick could not have done enough for us. He was always available to help us with any questions we had and always found time to help us out. Even with the Covid guidelines, Patrick was cautious and was able to allow ...
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Jun 10,2020
Jun 10,2020
1
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I have dealt with Darren and Patrick since I decided to rent my flat out, they have always provided exemplary service and communication.
Delighted to recommend......
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Apr 06,2020
Apr 06,2020
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Patrick and Darren went out of there way to ensure that everything was immaculate for myself and my flat mate moving into our new apartment.
Always friendly and quick to response to any emails/call regarding any enquiries....
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Jan 29,2020
Jan 29,2020
0
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Amazing experience, great service and real kindness. Everyone has been flexible and really pro-active on every aspect. The flat was clean and all the little works accomplished. Thanks a lot....
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Jan 29,2020
Jan 29,2020
0
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We had a great experience with Bright Estate agent,
They 've been so helpful from the start, firstly by offering us a large choice of different properties to view in the area we choose, to fit exactly with our needs.
Then they made the communication ...
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Jan 28,2020
Jan 28,2020
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This was our first experience renting a property and Patrick ensured that everything went smoothly for us. He was good at communicating and keeping us informed. Work was needed on the flat and Patrick went above and beyond to make sure everything was perfect. Beds ...
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Jan 28,2020
Jan 28,2020
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Efficient, friendly and fair. Tried to save me money where possible on a recent refurbishment and relet. Kept informed of the process throughout....
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Jan 22,2020
Jan 22,2020
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Great agents! Patrick got me viewing my property and moving in quick especially as it was the busy period before xmas but that didn’t stop them!...
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Jan 15,2020
Jan 15,2020
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Very good experience with Patrick, has always been in contact with us and giving every detail of the advances to enter the house, everything perfect...
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Jan 14,2020
Jan 14,2020
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A very cooperative and competent estate agents, Patrick has been a great help and dealt with our application very efficiently and provided us a brilliant and amazing accommodation. He has also kept us up to date during the application process....
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Jan 10,2020
Jan 10,2020
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The property needed a fair few repairs, and they managed to have them sorted before I moved in. They were able to move me in quite quickly, despite the usual delays caused by the Christmas period....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:18 PM 11/10/2017 by Lisa Howatson
Best Letting Agent in M4 
