94% sales valuation accuracy
97% sales fee satisfaction
Jul 10,2014
Jul 10,2014
1
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To begin, I think C.J.Hole are expensive; the agency fees entailed for finding us a two bedroom property were almost £400! I think fees this high are offensive given the little work involved finding us a property (The landlord was probably also charged for this ''work'').
C.J.Hole to their credit (and lawful necessity) are up front about the fees, so perhaps this can be forgiven, however after this they also include in all of their contracts a clause stating that tenants must purchase 'tenants liability insurance'. They include leaflets for their desired insurers (Homelet) who they obviously get some sort of kickback from.
I do not understand this insurance. When I sign the tenancy I agree that I am liable for any damage that I do to the property, surely it is my choice how I manage that risk? As me and my partner are both professionals, can we not choose to simply pay for any damage that we cause (in the unlikely event that we cause damage), rather than pay for unwanted insurance? Not it would seem to C.J.Hole!
To make purchasing this insurance worse, the kind of insurance they stipulate is really uncommon and upon calling several reputable insurers I was informed that they had never heard of that kind of insurance and didn't know where I could get it from.
I only found two companies which sold the insurance, one of which being the company who C.J.Hole recommended and who upon further research I discovered had a history ot concernign regulators in thier practice of insisting tenants to buy insurance they do not want/need (Search: ¢â‚¬ËœHomelet suspended').
I'm don't know if clauses like this are legal, but it is certainly not moral and I expected more from C.J.Hole (a company that prides itself on reputation) than to include a term like this.
A brief summary of the rest of our tenancy: Damage to the property upon check in was missed and it took a while to get the faults recognised by C.J.Hole. The agents insist upon quarterly inspections which is obtrusive. Despite being managed by them, I could find no out of hours maintenance number except one I was provided during the Christmas holidays.
The staff a polite, but the policies practiced by this agents are unfair; I would not recommend them and having spoken to other C.J.Hole tenants I have say that they share my sentiments.
My advice is to only use C.J.Hole if you have to!
C.J.Hole to their credit (and lawful necessity) are up front about the fees, so perhaps this can be forgiven, however after this they also include in all of their contracts a clause stating that tenants must purchase 'tenants liability insurance'. They include leaflets for their desired insurers (Homelet) who they obviously get some sort of kickback from.
I do not understand this insurance. When I sign the tenancy I agree that I am liable for any damage that I do to the property, surely it is my choice how I manage that risk? As me and my partner are both professionals, can we not choose to simply pay for any damage that we cause (in the unlikely event that we cause damage), rather than pay for unwanted insurance? Not it would seem to C.J.Hole!
To make purchasing this insurance worse, the kind of insurance they stipulate is really uncommon and upon calling several reputable insurers I was informed that they had never heard of that kind of insurance and didn't know where I could get it from.
I only found two companies which sold the insurance, one of which being the company who C.J.Hole recommended and who upon further research I discovered had a history ot concernign regulators in thier practice of insisting tenants to buy insurance they do not want/need (Search: ¢â‚¬ËœHomelet suspended').
I'm don't know if clauses like this are legal, but it is certainly not moral and I expected more from C.J.Hole (a company that prides itself on reputation) than to include a term like this.
A brief summary of the rest of our tenancy: Damage to the property upon check in was missed and it took a while to get the faults recognised by C.J.Hole. The agents insist upon quarterly inspections which is obtrusive. Despite being managed by them, I could find no out of hours maintenance number except one I was provided during the Christmas holidays.
The staff a polite, but the policies practiced by this agents are unfair; I would not recommend them and having spoken to other C.J.Hole tenants I have say that they share my sentiments.
My advice is to only use C.J.Hole if you have to!
Comment on agent fees
very expensive. What do they do for this money? Getting extra kickbacks via insurance companies is wrong!
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Jul 10, 2014
I was disappointed to read your comments as we pride ourselves on offering a first class service and have an excellent record with landlords and tenants returning to us year after year. We have always been very transparent regarding the fees (which would have been £360 for a couple) and our paperwork clearly states that Tenant Liability cover is necessary through any provider before any client commits to a property. Inspections are carried out on a quarterly basis if the property is managed by CJ Hole - this is in line with most reputable letting agents and industry standards. With regard to maintenance we are only able to get work carried out once we have authority from the Landlord and I can only assume that this is the cause of any delay. If you do wish to discuss this with me personally please call 01454 626300, and I would be happy to review your case and at the same time consider if we would be able to offer a goodwill gesture for any inconvenience.
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Opening Hours
Address
CJ Hole
The Mall, Willow Brook Centre, Savages Wood Rd
Bradley Stoke,Bristol
South Gloucestershire
BS32 8BS
01454 626300
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 97% | £159,950 | £595,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 145 | 0 | 128 | 8 | 104 | 1 | 68 | 0 | 15 | 1 |
Areas covered
- BS32
- Filton
- BS16
- BS34
- BS35
- Pilning - Emersons Green
- Easter Compton
- Alveston - Olveston
- Almondsbury
- Yate - Berkeley
- Little Stoke
- Fishponds - Downend
- Bradley Stoke
- Mangotsfield - Frenchay
- Thornbury
- Stoke Park - Stapleton
- Winterbourne
- Stoke Gifford - Patchway
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 07,2021
Apr 07,2021
0
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I sold my property through C J Hole. From my first conversation with Julian in sales to my interaction with Helen in sales progression, I didn't actually meet them face to face as I live 100 miles away. But this did not make any difference to ...
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Apr 01,2021
Apr 01,2021
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Helen at CJ Hole was a joy to deal with, our Progression team person.
We were pleased to deal with a brick and mortar estate agent rather than an online one, where they don't have a progression team.
In theses days of Covid progression was ...
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Apr 01,2021
Apr 01,2021
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Got the best from Helen Dann sales progression team.
We have been buying since July and the last few months just couldn't do without her. Excellent communicator, fast and efficient at chasing people up and down the chain. She has also been wonderful at reassuring ...
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Feb 17,2021
Feb 17,2021
0
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We got C J Hole Bradley Stoke to sell our house.
Sam and her team did extremely well, despite the 3 lockdowns.
The best touches were, coming back to get a picture on a sunny day, sending all the people who did the viewing so we ...
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Sep 21,2020
Sep 21,2020
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CJ Hole were absolutely amazing, they sold my flat in one day without it even going on the market! Sam and Helen were so helpful throughout the whole process, and we wouldn’t of been able to buy our dream home without them so I ...
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Jul 30,2020
Jul 30,2020
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Malgorzata and Miroslaw, we have been renting a house for several years and we always meet with a quick response to every problem we report, everyone is very polite and helpful. Special thanks to Kayleigh Richards MARLA
Lettings Co ‑ ordinator....
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Jun 26,2020
Jun 26,2020
0
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CJ Hole provided outstanding customer service during the sale of a property that we were selling as executors on behalf of a dear friend.
Sam presented as extremely knowledgeable and efficient and was also very personal, approachable and understanding of the difficult circumstances that we ...
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Mar 05,2020
Mar 05,2020
0
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CJ Hole have been absolutely brilliant whilst I've been searching for a flat. I was struggling to find somewhere to rent, especially moving to a completely different city quite far away and the Agents have been so helpful and supportive along the way. Everything was ...
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Dec 16,2019
Dec 16,2019
0
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Overall pretty poor customer service starting from over valuing the property which impacted initial interest, lots of time wasters who didn't seem to be vetted very thoroughly and then very poor communication during the selling process. Fortunately the agents of the property we were buying ...
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Sep 10,2019
Sep 10,2019
0
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Excellent from start to finish. Extremely professional throughout a lengthy sales process with added complexity of a very long chain. We have been impressed with the entire team approach. They are well organised and very pro-active in getting a sale through to exchange and final ...
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Mar 15,2019
Mar 15,2019
0
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Overall, I was very impressed by the service provided by CJH - Bradley Stoke. They were quick to advise on the appropriate rent, take the pictures, arrange viewings and complete the paperwork.rnThe tenants they have arranged seem ideal....
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Good
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Mar 15,2019
Mar 15,2019
0
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A seemless experience from start to finish with super helpful staff throughout the whole process! Thank you so much to everyone!...
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Comment on agent fees
Fine
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Feb 12,2019
Feb 12,2019
1
people found
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this helpful
I have received excellent service from all the staff at this branch. They are professional and knowledgeable in all aspects of property letting and management. I am kept well informed and they are always very quick to respond to any queries I may have. I ...
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Comment on agent fees
Fees are competitive and no hidden extras.
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Jan 26,2019
Jan 26,2019
1
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Very friendly, extremely helpful. We were moving into our first home and really didn't have a clue about anything, we were given all the information and advice we could of needed.
Will always recommend this branch, especially George....
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Jan 25,2019
Jan 25,2019
0
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Agents were really great during check in and made us feel at ease. However when it came to check out that all changed. They tried to take a substantial amount of the deposit when we checked out, this of course was disputed and luckily we ...
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Apr 09, 2019
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Thank you for your feedback Chelsee. Properties are always assessed based on the original Inventory/Schedule of Condition. Ultimately it is the Landlord who decides whether to pursue any claim against a deposit, not the Agent. I understand that a Property Manager is currently in discussion with you regarding the deposit claim and that the cleaning issues did involve more than removing dust. I do hope that you and your Landlord can reach an amicable resolution in this matter. If you do have any ...
Jan 25,2019
Jan 25,2019
0
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Having tried to manage my property in Bristol from London, which was causing a lot of stress, I instructed CJ Hole to manage it and over the past 18 months the team have been amazing and made being a Landlord stress free. Thank you so much....
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Jan 25, 2019
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Thank you so much for your feedback and comments. ...
Nov 28,2018
Nov 28,2018
0
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From the very start to the very end I found everybody to be very helpful and professional. The whole experience of selling a house was made that much bearable by their helpfulness. I would thoroughly recommend them as an estate agent....
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Comment on agent fees
good
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Oct 16,2018
Oct 16,2018
0
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Catherine was a very friendly, engaging rep. who presented very well. She proved to be very patient, giving my elderly mother & me all the time we needed to view a retirement block, answering questions clearly, knowledgeably & with good humour.
She came across as a 'people ...
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Comment on agent fees
We didn't get that far!
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Mar 22,2018
Mar 22,2018
0
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I would just like to take the time to thank C J Hole in Bradley Stoke for the work they recently carried out for my father.
He was selling his house, and buying a flat so he could be close to my Mother who was ...
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Comment on agent fees
Agents fees are agents fees, more than you would like to pay but not silly.
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Feb 15,2018
Feb 15,2018
0
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Would highly reccomend CJ Hole (Bradley Stoke) and George and Bailey.
George and Bailey were absolutely lovely when showing us around our property that we have recently moved into, nothing was to much trouble for them and went above and beyond when we had any ...
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Dec 01,2017
Dec 01,2017
0
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We are so pleased we chose CJ Hole from the short list of agents we reviewed to sell our house. They were extremely professional, helpful and supportive throughout the entire process. We were guided through some stressful twists and turns with confidence and compassion and ...
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Comment on agent fees
Very fair, they worked hard for nearly 6 months for a fixed fee.
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Nov 07,2017
Nov 07,2017
0
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Can't fault the service from CJ Hole. Let a property for 4 years. Any call outs required were dealt with very efficiently. Would highly recommend dealing with this agent to anyone!...
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Comment on agent fees
Fair
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Oct 31,2017
Oct 31,2017
1
people found
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The team at C J Hole Bradley Stoke have dealt with a sale and purchase for me and I am really impressed with the professionalism, enthusiasm and initiative they have shown. I would definitely recommend them....
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Comment on agent fees
Good
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Sep 14,2017
Sep 14,2017
0
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I have received exceptional service! Very pleased to have dealt with them and would do so in the future too....
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Comment on agent fees
Good
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Sep 02,2017
Sep 02,2017
1
people found
this helpful
this helpful
Catherine, Kathryn and Helen Dan provided me (as a purchaser) a great service on my recent house purchase from one of your clients. I dealt with Catherine both in viewing potential properties and on my purchase. She was knowledgeable, punctual, quick to respond to any ...
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Comment on agent fees
N/A
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Aug 30,2017
Aug 30,2017
1
people found
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this helpful
Julian was a very pleasant and professional young man who handled the initial valuation and subsequent sale of our property. Catherine did the viewings and very quick sale of the house. our telephone queries were always answered and dealt with very pleasantly by all the ...
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Comment on agent fees
The fees were acceptable
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Aug 25,2017
Aug 25,2017
2
people found
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this helpful
I have no hesitation whatsoever in recommending this estate agency. I recently sold my property with them and was very impressed with their friendly professionalism from start to finish. My sale did take a long time to go through and every step of the way ...
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Comment on agent fees
Good value for money.
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Aug 06,2017
Aug 06,2017
0
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Karen and her team have been absolutely brilliant. Communication was excellent and everyone we have dealt with have been friendly and professional.
We would not hesitate recommending or using CJ Hole again!...
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Comment on agent fees
I believe that the agent fees were reasonable.
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Jul 31,2017
Jul 31,2017
3
people found
this helpful
this helpful
Sam Criddle and her team are absolutely first class! They are impressively professional, and the quality of what they do is tremendous (people, processes, publications etc..).
A real stand-out point is the way we were greeted when we walked in their office or spoke on ...
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Comment on agent fees
We paid a fixed fee. Very good value for money.
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Jul 28,2017
Jul 28,2017
1
people found
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I rented a property through yourselves from November 2016 until June 2017. Before moving in you were very helpful and informative. Once we handed in our notice to leave the property, things changed. When calling to arrange viewings not once did a member of your team ask ...
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Comment on agent fees
Bad you seem to pay for nothing
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Jul 28, 2017
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Having checked the records a couple of viewings didn't take place as the clients didn't turn up for the appointment, which we understand is very frustrating. Deposit releases are only possible once the Landlord confirms this in writing, and when we received your call chasing this we contacted the Landlord again and arranged release the same day as their email arrived. That said we are sorry that you feel we didn't offer a good customer service as we do aim to provide 1st class service in every c ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:02 PM 03/08/2017 by Vicky
Best Estate Agent in BS32 
