0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 06,2011
May 06,2011
0
people found
this helpful
this helpful
I had a terrible experience with Bairstow Eves today!
I made an appointment for a property viewing with Bairstow Eves this morning. Also, their sales person insisted that I need to talk to one of their mortgage advisor and said this mortgage advisor will be free in 20-30mins. I checked my schedule and I have one hour before my next appointment. So I agreed that I would talk to their mortgage advisor. However, one hour passed and no one rang me. I had to move to my next appointment. While I was busy the mortgage advisor rang me, I had to interrupt my work to answer the phone and said I was busy but happy to talk to him later or on Monday. Then the mortgage advisor was happy to reschedule it to Mon. I thought everything was fine.
Very unpleasantly, the sale person emailed me after saying "XXX we agreed that you would talk with my mortgage consultant this afternoon and when he called you said you were unable to talk. I need you to speak with him before we view any houses". I was not happy to see his email at all. Because it was simply to say that the appointment I made to view the property on the weekend would have to be cancelled as I wouldn't have chance to talk to the mortgage advisor before the viewing. So I rang him and said "I can't believe what he said in his email". Unsurprisingly his attitude was very bad and said "yes, I can't believe it either (with an angry tone), then I explained why I became unavailable because the mortgage advisor rang me late and I was already busy. But he seemed didn't buy it at all. I found it very unhappy, so I said "If you are not happy about it and as you said if you don't want me to view the property as I didn't talk to your mortgage advisor, you can cancel my appointment." He quickly responded and said "well, good, let's cancel it!". Then hung up the phone.
I talked to my wife and she thought it was not good service and not professional at all too. She rang Bairstow Eves and wanted to complaint to the manager. The person who answered the phone said the manager was not there and my wife explained what happened and said we are customers and we can't believe they treat customers like that, she said "you are not customers, the sellers are our customers!" OMG! I was shocked, totally. We said we need the sales person to apologise. She said "He was just too direct, not rude, so he doesn't need to apologise"...
I made an appointment for a property viewing with Bairstow Eves this morning. Also, their sales person insisted that I need to talk to one of their mortgage advisor and said this mortgage advisor will be free in 20-30mins. I checked my schedule and I have one hour before my next appointment. So I agreed that I would talk to their mortgage advisor. However, one hour passed and no one rang me. I had to move to my next appointment. While I was busy the mortgage advisor rang me, I had to interrupt my work to answer the phone and said I was busy but happy to talk to him later or on Monday. Then the mortgage advisor was happy to reschedule it to Mon. I thought everything was fine.
Very unpleasantly, the sale person emailed me after saying "XXX we agreed that you would talk with my mortgage consultant this afternoon and when he called you said you were unable to talk. I need you to speak with him before we view any houses". I was not happy to see his email at all. Because it was simply to say that the appointment I made to view the property on the weekend would have to be cancelled as I wouldn't have chance to talk to the mortgage advisor before the viewing. So I rang him and said "I can't believe what he said in his email". Unsurprisingly his attitude was very bad and said "yes, I can't believe it either (with an angry tone), then I explained why I became unavailable because the mortgage advisor rang me late and I was already busy. But he seemed didn't buy it at all. I found it very unhappy, so I said "If you are not happy about it and as you said if you don't want me to view the property as I didn't talk to your mortgage advisor, you can cancel my appointment." He quickly responded and said "well, good, let's cancel it!". Then hung up the phone.
I talked to my wife and she thought it was not good service and not professional at all too. She rang Bairstow Eves and wanted to complaint to the manager. The person who answered the phone said the manager was not there and my wife explained what happened and said we are customers and we can't believe they treat customers like that, she said "you are not customers, the sellers are our customers!" OMG! I was shocked, totally. We said we need the sales person to apologise. She said "He was just too direct, not rude, so he doesn't need to apologise"...
Was this helpful?
Yes
Yes
Aug 27, 2011
sounds just like bairstow eves
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
29th Apr 2011
reviewed by 'DPNixon'
15th Apr 2010
reviewed by 'Dee'
Opening Hours
Address
Bairstow Eves
105 Coulsdon Road
Old Coulsdon
Coulsdon
Greater London
CR5 1EH
01737 553308
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 06,2011
May 06,2011
0
people found
this helpful
this helpful
I had a terrible experience with Bairstow Eves today!
I made an appointment for a property viewing with Bairstow Eves this morning. Also, their sales person insisted that I need to talk to one of their mortgage advisor and said this mortgage advisor will be ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 27, 2011
View all comments
(1)
sounds just like bairstow eves ...
Apr 29,2011
Apr 29,2011
0
people found
this helpful
this helpful
Doing business with Bairstow Eves was one of the worst decisions I have ever made. Once they have your money, they don't give a damn. They won't even return your phone calls. I really cannot express my disgust without resorting to expletives. If you do ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 17, 2011
View all comments
(1)
I didn't know Bairstow Eves had a branch in Coulsdon Road Croydon. Who is DPNixon and how do we know this is a genuine complaint? ...
Apr 15,2010
Apr 15,2010
1
people found
this helpful
this helpful
Unprofessional staff who make information up as they go along, with a wholly ineffective branch manager. They also sit on client money. Do not use them, you will regret it...
read full review
read full review
Was this helpful?
Yes
Yes
May 10, 2010
View all comments
(1)
Did you get your money back? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
