100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction
Jul 09,2014
Jul 09,2014
10
people found
this helpful
this helpful
DO NOT touch this estate agents with a barge pole! They are money grabbing lying thieves.
My property manager has changed three times throughout my short tenancy as they obviously cannot stand to work there themselves.
Half way through my tenancy, I changed my joint tenant and was presented with a list of charges up to £500 to do so. When I questioned this, they reduced it to £0 as they couldn't back the charges up. At the end of my tenancy, I asked to leave my tenancy early only if new tenants can be found to take over my charges - my landlord said this was fine. Hamptons again presented me with a list of charges up to £500 even though I know other estate agents do it for free. When I asked them to justify these charges, they told me they couldn't and told me to go away and seek legal advice. After I submitted a complaint to Head Office, these charges were dropped to £0. Again.
I eventually ended my tenancy half way through the month having paid a full months rent. I asked for the difference to be refunded. I left messages every day for EIGHT days before anyone at Hamptons even asked my landlord to refund this (why on earth did this take eight days?). Two days later, having still received nothing, I started emailing/leaving messages to chase my refund again. Nothing. Received an out of office from the manager at Windsor so forwarded my email to general lettings for assistance. No response. Chased every single day for the next week and no response. The day that the manager is back in the office (almost two weeks later), I receive an email saying 'oh we received the money from your landlord yesterday'. Coincidence? I think not.
I have NEVER dealt with ANYONE who is so incredibly poor at customer service. I have never left so many emails and messages that have been ignored.
I will NEVER deal with this branch ever again and when I come to sell next year if you dare send me any 'we saw you property for sale, can we help' letters, so help me god.
My property manager has changed three times throughout my short tenancy as they obviously cannot stand to work there themselves.
Half way through my tenancy, I changed my joint tenant and was presented with a list of charges up to £500 to do so. When I questioned this, they reduced it to £0 as they couldn't back the charges up. At the end of my tenancy, I asked to leave my tenancy early only if new tenants can be found to take over my charges - my landlord said this was fine. Hamptons again presented me with a list of charges up to £500 even though I know other estate agents do it for free. When I asked them to justify these charges, they told me they couldn't and told me to go away and seek legal advice. After I submitted a complaint to Head Office, these charges were dropped to £0. Again.
I eventually ended my tenancy half way through the month having paid a full months rent. I asked for the difference to be refunded. I left messages every day for EIGHT days before anyone at Hamptons even asked my landlord to refund this (why on earth did this take eight days?). Two days later, having still received nothing, I started emailing/leaving messages to chase my refund again. Nothing. Received an out of office from the manager at Windsor so forwarded my email to general lettings for assistance. No response. Chased every single day for the next week and no response. The day that the manager is back in the office (almost two weeks later), I receive an email saying 'oh we received the money from your landlord yesterday'. Coincidence? I think not.
I have NEVER dealt with ANYONE who is so incredibly poor at customer service. I have never left so many emails and messages that have been ignored.
I will NEVER deal with this branch ever again and when I come to sell next year if you dare send me any 'we saw you property for sale, can we help' letters, so help me god.
Comment on agent fees
Made up and unjustified. Extremely extravagant.
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Latest Reviews
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reviewed by 'jm37g09'
28th Nov 2013
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £450,000 | £450,000 |
| Lettings | 0% | 33% | £1,000 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 17,2022
Jul 17,2022
1
people found
this helpful
this helpful
I used them for several years renting out my houses. The one word that applies to Hamptons is consistent.
They consistently messed up, misled, lied, and provided poor, inadequate or non-existent management for my property. They were awful to my tenants who complained bitterly. I ...
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Dec 29,2019
Dec 29,2019
1
people found
this helpful
this helpful
Tried to make an appointment to view a flat in Windsor, despite 3 phone calls requesting viewing, am still waiting for them to call back with a confirmed date after over 4 weeks, although flat is still being advertised. Unsurprisingly the flat is still for sale!
Other ...
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Jan 30,2019
Jan 30,2019
6
people found
this helpful
this helpful
Worst experience I had as an expat in the UK from the US. The Hamptons team was slow to respond to issues (citing that things move slower in the UK), the move-out process was plagued with delays and insulting gamesmanship aiming to reduce deposit fees. ...
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Jul 09,2014
Jul 09,2014
10
people found
this helpful
this helpful
DO NOT touch this estate agents with a barge pole! They are money grabbing lying thieves.
My property manager has changed three times throughout my short tenancy as they obviously cannot stand to work there themselves.
Half way through my tenancy, I changed my joint ...
read full review
read full review
Comment on agent fees
Made up and unjustified. Extremely extravagant.
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Yes
Nov 28,2013
Nov 28,2013
7
people found
this helpful
this helpful
The company are crooks. They throw away charges and then after threatening them with legal action, reduce costs escalating up to £400 to £0. I am apuld and disgusted at the service provided by Hamptons International. I would never recommend them to anyone and will be dropping ...
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What agent could do to change your mind?
They took money that didn't need to be taken and their customer service was awful. I'll be taking Legal action against them shortly.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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