Bayswater, London, W11
1.5/5, 11 reviews
18% recommended
50% lettings valuation accuracy
0% lettings fee satisfaction

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“They rented the property for me to an excellent tenant, ......”

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Jul 07,2014
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By: 'Sam'
Jul 07,2014
7 people found
this helpful
They rented the property for me to an excellent tenant, under the understanding that all I wanted was a finding service only.

All paperwork was handled incorrectly from the start, and they have disregarded all of my instructions regarding the terms of the agreement, renewals, payments, etc.

They have continued to be a pain in my tenant's and my back side, and we have no way of stopping them from trying to make extra money in all sorts of unscrupulous ways.

I agree with the reasons why others have left negative comments.

AVOID
What agent could do to change your mind?
Listened to my requirements about the terms of the contract (e.g. Length)
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By: Anna Ambrose
Jul 10, 2014
Dear Sam,

I was surprised to see your review and disappointed to hear of your experience with M&P. As the Director of Notting Hill Lettings I would be very keen to discuss any issues you have experienced and look to get them resolved. I am not aware of any of the issues you reference above.

Please feel free to contact me on [email protected] with the property address and I will be in touch immediately.

Kind regards,
Anna Ambrose

Director - Notting Hill

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Latest Reviews

View all Reviews 11
22nd Mar 2024
reviewed by 'Shaun'
“If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My ......”
13th Jun 2022
reviewed by 'Archie'
“Truly awful by any standard. They take no responsibility for damage done by contractors they employ and their 'complaints proceedure' ......”
30th Jun 2021
reviewed by 'Dom'
“Real estate agents have a low bar, but Marsh & Parsons Notting Hill go below all possible expectations - they are ......”
27th Jun 2021
reviewed by 'Very'
“Do not deal with this agency who's slogan ironically is: 'The Only Way Is Ethics' they are in fact the ......”
8th Dec 2016
reviewed by 'Ron'
“I spent 2 years with Marsh and Parsons as a landlord and I hope no one has to deal with them. ......”
7th Jul 2014
reviewed by 'Sam'
“They rented the property for me to an excellent tenant, under the understanding that all I wanted was a finding ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Marsh & Parsons
26 Notting Hill Gate
Bayswater,London
Greater London
W11 3HY
020 7243 5390

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 0% £1,600 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 5 1 2 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Askew Road, W12
Bayswater, W11
Bishops Park, SW6
Brixton, SW9
Camden, NW1
East Sheen, SW14
Hammersmith, W14
Islington and Tufnell Park, N1

“Truly awful by any standard. They take no res......”

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Jun 13,2022
Minithumbdown
By: 'Archie'
Jun 13,2022
2 people found
this helpful
Truly awful by any standard. They take no responsibility for damage done by contractors they employ and their 'complaints proceedure' is designed to frustrate not help. In desperation I took to social media to complain and was blocked. Avoid this company at any cost...
read full review
Attachments

Review file
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By: Rocio Sr.
Jul 19, 2022
View all comments (2)
This is the worst property agency in London. I am suffering bug plagues, dumps and so many other defects in my flat that make it unhealthy. Could you please provide me some guidance on what should I do? They are doing nothing ...

“Real estate agents have a low bar, but Marsh ......”

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Jun 30,2021
Minithumbdown
By: 'Dom'
Jun 30,2021
2 people found
this helpful
Real estate agents have a low bar, but Marsh & Parsons Notting Hill go below all possible expectations - they are the worst of the worst. I let a property through them and they made endless mistakes, which caused me money, to which they wanted full ...
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“Do not deal with this agency who's slogan iro......”

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Jun 27,2021
Minithumbdown
By: 'Very'
Jun 27,2021
4 people found
this helpful
Do not deal with this agency who's slogan ironically is: 'The Only Way Is Ethics' they are in fact the dodgiest most corrupt bunch of crooks in the property market. Channel 4 exposed them in an investigative documentary 'From Russia With Cash' when Leslie Marsh was ...
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“I spent 2 years with Marsh and Parsons as a landlord ......”

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Dec 08,2016
Minithumbdown
By: 'Ron'
Dec 08,2016
6 people found
this helpful
I spent 2 years with Marsh and Parsons as a landlord and I hope no one has to deal with them. They have continuously lied to me, from having done inspections (which they had not and eventually when I inspected my property I realised this did ...
read full review
Comment on agent fees
More expensive than most yet expect more as a result. Can't believe they win awards.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Naila
Oct 14, 2017
View all comments (1)
Dear Ron, We are a young couple with a toddler renting through them in Notting hill, it has been 4 weeks of hell. Hell. May I ask you to send me your testimonial by email [email protected] ? I am seeing a legal Advisor on Monday. Also if you have any advice at all Regarding lawyers. We are desperate to move out (a rat problem and a stink maybe from dead rats coming from Under the boiler), and M&P are ignoring us . Thank you. Naila. ...

“They rented the property for me to an excellent tenant, ......”

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Jul 07,2014
Minithumbdown
By: 'Sam'
Jul 07,2014
7 people found
this helpful
They rented the property for me to an excellent tenant, under the understanding that all I wanted was a finding service only. All paperwork was handled incorrectly from the start, and they have disregarded all of my instructions regarding the terms of the agreement, renewals, ...
read full review
What agent could do to change your mind?
Listened to my requirements about the terms of the contract (e.g. Length)
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Anna Ambrose
Jul 10, 2014
View all comments (1)
Dear Sam, I was surprised to see your review and disappointed to hear of your experience with M&P. As the Director of Notting Hill Lettings I would be very keen to discuss any issues you have experienced and look to get them resolved. I am not aware of any of the issues you reference above. Please feel free to contact me on [email protected] with the property address and I will be in touch immediately. Kind regards, Anna Ambrose Director - Notting Hill ...

“I had let my property through Marsh and Parsons for ......”

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Nov 07,2013
Minithumbdown
By: 'Naomi'
Nov 07,2013
2 people found
this helpful
I had let my property through Marsh and Parsons for several years. Last year the front door of the flat was left open but I thought it was the fault of the builders who were refurbishing the flat under the management of the agents. but ...
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“Marsh and Parsons at first, were extremely helpful, efficient and ......”

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Nov 26,2012
Minithumbdown
By: 'xxx'
Nov 26,2012
2 people found
this helpful
Marsh and Parsons at first, were extremely helpful, efficient and managed to get my flat found, signed and moved into within 3 days- This off course came with additional costs. Once I had moved into the rented property, Marsh and Parsons became increasingly unhelpful. There where ...
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By: Patrick Littlemore
Apr 18, 2013
View all comments (2)
Just to add, despite your review being written last year, it has only just been published on this site, which is why you have only just received a response from us. Kind regards, Patrick ...

“They really are just after the money aren't they? We ......”

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Dec 14,2011
Minithumbdown
By: 'Andrew'
Dec 14,2011
8 people found
this helpful
They really are just after the money aren't they? We told them the exact type of people we wanted, they ignored us and stuck a family of four in our tiny terrace house. We wanted a 2 year lease but they gave them a 3 year one, ...
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By: PR
Jan 20, 2012
View all comments (1)
Dear Andrew, I have read your comment with interest and spoken to both the Notting Hill office and the Lettings Director to find out more details. I am very surprised to find out they have not received a formal complaint from you – in spite of your obvious unhappiness? Our complaints procedure, as outlined in our terms & conditions, invites all our clients to contact the relevant branch manager. Should the matter remained unresolved, you should write to the Lettings Director, Patri ...

“...”

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Mar 22,2011
Minithumbup
By: 'Justin'
Mar 22,2011
0 people found
this helpful
...
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“I must admit that i had misgivings about dealing with ......”

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Sep 07,2010
Minithumbup
By: 'jonty123'
Sep 07,2010
5 people found
this helpful
I must admit that i had misgivings about dealing with any agent in London when searching for a property to rent. I was ever so pleasantly surprised with the lettings team in Chelsea, they were simply divine to deal with and really helped the process ...
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“If there were an award for the most appalling......”

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Mar 22,2024
Minithumbdown
By: 'Shaun'
Mar 22,2024
14 people found
this helpful
If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review ...
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Marsh & Parsons, London W11 3HY



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