Chislehurst, BR7
4.8/5, 31 reviews
94% recommended
86% sales valuation accuracy
88% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! I chose this ......”

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Jul 07,2014
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By: 'Alex'
Jul 07,2014
6 people found
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AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!
I chose this agency because I read their reviews on this website. My experience with this agency has been awful. I have to admit that this is the first time I deal with estate agents for selling a property but they really did not impress me..or the impressed in an extremely negative way. To the point that, if this estate agency is one of the good one....I'm totally lost for words!
I picked them because they were very honest regarding my property and the housing market at the current time...while other agents seem too good to be true in terms of marketing value and potential selling price...but they have seriously let me down.
They haven`t shown any professionalism in doing their job.
We had an open day arranged for today with only 4 appointments lined up ( I just found out that only one appointment has been done...but of course, they didn't even have the courtesy to inform me of the cancellations..which I think would have been polite ).
Mr Anthony( that I have seen for the first time on the day of the viewings,which is today)came to show our apartment to potential buyers showing up at the same time of the potential buyer. I would really like to point out that Mr Anthony has never been in my property before the time of the appointment. Is this behaviour professional? In my modest opinion it is not at all!
Then, he didn't even have the courtesy to wait for me in my property or to give me a call to let me know that he was finished...and I have to drive back to the high street, with my toddler, to pick my keys.
To close my review...I just want to forget about them...I don`t even care if I sell my property with them. I just want this awful experience over. I have to be honest...maybe you get better customer care with them ( and every other estate agents I guess!!) if you try to buy or sell a multi million dollar mansion...and not a flat worth around 450K.
Well.....you live and learn.
I'm just wondering now which of the estate agents out there are not going to be as disappointing as this one.
And I'm not even talking about the ability of selling my property ( which is not a bad property by the way)...I'm talking about decency, respect and professionalism in the little exchange you have with them.
I'm absolutely shocked by what I have experience today with Winkworth Chislehurst.
PS: If you wonder if I have exchanged my feelings with them ...yes I had...and they couldn't care less...obviously!
Comment on agent fees
I haven`t sold my property with them yet. I just want to share my bad experience with people that are about to sell their property and look for an estate agency. Just to warn them!!!! Fees seems ok though..pretty average.
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By: Chris Lang
Jul 10, 2014
Dear Alessandra,

I am sorry that you have felt this way and even sorrier that you have felt the need to write such a negative review.

Firstly in regards to the open day, as mentioned to you on the phone and in the email I sent to you early on Monday morning I can 100% vouch for Anthony. He arrived at the property at 9.45am and the viewer was already waiting outside in the car park. Anthony spent 5 minutes talking to the gentleman and then came in to see you. I know this because Anthony called me at 9.51am to ask me a quick question. I am even prepared to show you my call log where you will see the time of the call. I also informed you the day before the open day that it would run from 10am - 11am, so did not feel the need to call you once this had been done. Again I apologise if I was not clear.

Secondly, we sell properties in many different price ranges from 1 bedroom flats up to large detached houses and we do not discriminate based on the type of property they have. Your property is beautiful and a truly stunning flat and we have every interest in making sure we sell the property to the best buyer for the best price. When Steve and I came to visit you at your property we were very honest with you and discussed the price in detail. You even agreed with us that you were surprised at the price the other agents had valued your property for and you felt this was unrealistic. Also as discussed on the phone only a few hours ago today you agreed with me that the market may not be in your favour and you also agreed with my comments.

Thirdly, in regards to your feelings I sent you a detailed email on Monday 7th July 8.42am describing in detail the events on the Saturday and acknowledging your concerns. I apologise if this was not soon enough however I was not working that weekend.

We did not know until the viewing that the other three viewings had cancelled and we even sent emails and text messages to all parties on the Friday before to confirm. We had every intention of informing you of the outcome of the open day but we did not have a chance to call you as you came into the office at 11.05am on the Saturday. Five minutes after the open day had finished. Anthony had not even had a chance to return to the office.

It is a shame that you felt the need to leave such a negative review before letting me explain in detail what had happened and why things had panned out the way they had. As you can see from the other excellent comments below we treat all our clients with the upmost respect and professionalism and I am sorry if you felt that wasn’t the case with yourself. Hopefully my explanation of events has cleared matters up for you.
If you wish to discuss this further with me please do not hesitate to contact me at the office.

Kind regards,
Chris Lang
Manager

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Latest Reviews

View all Reviews 31
4th Aug 2015
reviewed by 'Mr'
“Thoroughly recommendAnthony and Chris helped us to buy the property in Orpington. Both are very professional and I highly recommend ......”
26th Apr 2015
reviewed by 'Ahmed'
“I remember my very first impression of Anthony was that he was extremely friendly and courteous. He developed an instant ......”
24th Apr 2015
reviewed by 'Sophie'
“Extremely helpful throughoutWinkworth/ Anthony Whelan was extremely helpful throughout the entire process. As usual, with all sales/purchases things don't ......”
23rd Feb 2015
reviewed by 'Antiphonal'
“I purchased a flat through Anthony so did not pay him a fee, yet I still felt him to be ......”
9th Feb 2015
reviewed by 'maspokes'
“Winkworths are well worth their fee. Anthony Whelan, their property consultant, and Chris Lang, in particular, are extremely professional and ......”
5th Feb 2015
reviewed by 'Nas'
“I sold my 2 bedroom flat through Winkworth and I found the whole process a pleasure. Anthony Whelan and the whole ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 20:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:30 - 17:00
  • Sunday: Closed
Address

Winkworth
16 High Street
Chislehurst
Kent
BR7 5AN
02082855099

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 86% 88% £220,000 £840,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 0 16 1 12 0 0 1
Areas covered
  • BR1
  • DA7
  • BR2
  • DA16
  • BR5
  • BR6
  • BR7
  • SE9
  • SE12
  • DA14
  • DA15
  • DA5
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Thoroughly recommendAnthony and Chris helped us to buy the property ......”

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Aug 04,2015
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By: 'Mr'
Aug 04,2015
0 people found
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Thoroughly recommend Anthony and Chris helped us to buy the property in Orpington. Both are very professional and I highly recommend them. Again many thanks for your help....
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“I remember my very first impression of Anthony was that ......”

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Apr 26,2015
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By: 'Ahmed'
Apr 26,2015
0 people found
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I remember my very first impression of Anthony was that he was extremely friendly and courteous. He developed an instant rapport with us which was the reason we put our faith in him. And after settling on our current house, he spared no effort to ...
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“Extremely helpful throughoutWinkworth/ Anthony Whelan was extremely helpful throughout the ......”

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Apr 24,2015
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By: 'Sophie'
Apr 24,2015
0 people found
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Extremely helpful throughout Winkworth/ Anthony Whelan was extremely helpful throughout the entire process. As usual, with all sales/purchases things don't always go to plan, but Anthony was always there to help with any hic-ups that occurred. Always keeping in contact and updating us with ...
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“I purchased a flat through Anthony so did not pay ......”

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Feb 23,2015
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By: 'Antiphonal'
Feb 23,2015
0 people found
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I purchased a flat through Anthony so did not pay him a fee, yet I still felt him to be unbiased. Throughout what was a rocky process - I purchased from a separated couple, and would receive one message through informal channels (him), and quite ...
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“Winkworths are well worth their fee. Anthony Whelan, their property ......”

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Feb 09,2015
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By: 'maspokes'
Feb 09,2015
0 people found
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Winkworths are well worth their fee. Anthony Whelan, their property consultant, and Chris Lang, in particular, are extremely professional and very hard working. We had a difficult process of moving, but Anthony was helpful and proactive throughout. He ensured that the move went through and ...
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“I sold my 2 bedroom flat through Winkworth and I found ......”

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Feb 05,2015
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By: 'Nas'
Feb 05,2015
0 people found
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I sold my 2 bedroom flat through Winkworth and I found the whole process a pleasure. Anthony Whelan and the whole team were extremely helpful after the frustration of losing losing this sale with another agent, I opted for Winkworth and I cannot faultier them instead ...
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“I brought a property recently through Winkworth Chislehurst and Anthony ......”

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Feb 03,2015
Minithumbup
By: 'Vijay'
Feb 03,2015
0 people found
this helpful
I brought a property recently through Winkworth Chislehurst and Anthony Whelan was dealing with it. Anthony is very professional and polite gentleman. He chased up things on both sides without any delays and made sure the process went smoothly. My thanks to him and his ...
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“Anthony was a STAR !!! from the first time he entered ......”

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Dec 22,2014
Minithumbup
By: 'Sally'
Dec 22,2014
0 people found
this helpful
Anthony was a STAR !!! from the first time he entered my house, he was professional polite and yet relaxed to deal with, he kept me informed every step of the way and went that extra mile to make sure that my sale went through in ...
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Comment on agent fees
As expected
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“Anthony kept me regularly updated about potential viewings, with feedback ......”

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Dec 21,2014
Minithumbup
By: 'Annette'
Dec 21,2014
0 people found
this helpful
Anthony kept me regularly updated about potential viewings, with feedback from viewers and once a purchaser had been found with the progress of the sale. My rating would have been excellent but for a problem with the sales board, although I understand this is done ...
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“Sorry for the delay in this review but have been ......”

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Dec 19,2014
Minithumbup
By: 'colin'
Dec 19,2014
0 people found
this helpful
Sorry for the delay in this review but have been busy with Builders. I found Anthony Whelan to be very helpful in purchasing my new property. He gave me more infortmation to where we were during the process of the sale of my own property ...
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“From day one,the agency could not have done more ......”

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Nov 26,2014
Minithumbup
By: 'John'
Nov 26,2014
0 people found
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From day one,the agency could not have done more to help. It was a difficult, protracted sale but their attention quotient remained high throughout. Very comfortable with them and yes, I would recommend them to others....
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“Thoroughly impressed with the team at Winkworths in selling our ......”

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Nov 22,2014
Minithumbup
By: 'Paul'
Nov 22,2014
0 people found
this helpful
Thoroughly impressed with the team at Winkworths in selling our property. We had number of the agents into our property so they all could really sell the virtues of our house which I really liked. As the market cooled just after we put our house ...
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“I found Anthony very professional and supportive though the whole ......”

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Oct 20,2014
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By: 'Barker'
Oct 20,2014
0 people found
this helpful
I found Anthony very professional and supportive though the whole sale process. Even his after sales care was second to none. I would certainly recommend having Anthony act as your agent if you were selling in Chislehurst....
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“Anthony was fantastic to deal with. He kept us informed ......”

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Oct 17,2014
Minithumbup
By: 'Barbara'
Oct 17,2014
0 people found
this helpful
Anthony was fantastic to deal with. He kept us informed throughout the entire process, kept us positive when communication with our buyer hit a sticky patch, and followed up every single stage of the sale. He was also the "voice of reason" when our emotions ...
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“I used Winkworth to purchase a property a few months ......”

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Oct 17,2014
Minithumbup
By: 'Max'
Oct 17,2014
0 people found
this helpful
I used Winkworth to purchase a property a few months ago. From the start Anthony was personable, friendly and professional in all respects. In what is a stressful business he was always there to support, follow through and be totally committed to the job. I ...
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“Carly has been outstanding throughout the whole process of buying ......”

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Oct 16,2014
Minithumbup
By: 'Karen'
Oct 16,2014
0 people found
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Carly has been outstanding throughout the whole process of buying a this property, she made this purchase stress free which I felt was the most important thing I needed to point out. Her communication skills were impeccable and very much appreciated. Carly went to great ...
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Comment on agent fees
I was really happy to pay the fees for the outstanding service I received.
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“We had a very helpful experience with Anthony being at ......”

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Oct 02,2014
Minithumbup
By: 'Sharad'
Oct 02,2014
0 people found
this helpful
We had a very helpful experience with Anthony being at the forefront of the negotiations. I was happy to see his effectiveness in getting our points across to the vendor, and expediting the deal. We appreciate his calm and respectful dealing....
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n/a
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“Hi Anthony,I just wanted to thank you for the ......”

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Sep 26,2014
Minithumbup
By: 'jthompson'
Sep 26,2014
0 people found
this helpful
Hi Anthony, I just wanted to thank you for the great job on selling the house. I really appreciated your high level of support, understanding and advice that remained consistent throughout the entire process. This combined with a calm and comprehensive approach helped to make ...
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“AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! I chose this ......”

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Jul 07,2014
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By: 'Alex'
Jul 07,2014
6 people found
this helpful
AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! I chose this agency because I read their reviews on this website. My experience with this agency has been awful. I have to admit that this is the first time I deal with estate agents for selling a ...
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Comment on agent fees
I haven`t sold my property with them yet. I just want to share my bad experience with people that are about to sell their property and look for an estate agency. Just to warn them!!!! Fees seems ok though..pretty average.
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By: Chris Lang
Jul 10, 2014
View all comments (1)
Dear Alessandra, I am sorry that you have felt this way and even sorrier that you have felt the need to write such a negative review. Firstly in regards to the open day, as mentioned to you on the phone and in the email I sent to you early on Monday morning I can 100% vouch for Anthony. He arrived at the property at 9.45am and the viewer was already waiting outside in the car park. Anthony spent 5 minutes talking to the gentleman and then came in to see you. I know this because Anthony cal ...

“Very helpful and responsive.He kept us fully informed during ......”

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Jul 03,2014
Minithumbup
By: 'Anthony'
Jul 03,2014
0 people found
this helpful
Very helpful and responsive.He kept us fully informed during the period of the sale.It was good to have someone thinking ahead to ensure that any delays were kept to a minimum....
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“Steve the manager came round to value our house, very ......”

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Jun 13,2014
Minithumbup
By: 'Harvey'
Jun 13,2014
0 people found
this helpful
Steve the manager came round to value our house, very friendly & approachable without being over the top. Anthony did most of the viewings & feed backs & again was never overpowering & listen to exactly how I wanted to market the house. Always very polite & my calls, messages ...
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“From initial valuation through to the finished process I found ......”

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May 05,2014
Minithumbup
By: 'Niki'
May 05,2014
0 people found
this helpful
From initial valuation through to the finished process I found Steve and Anthony a pleasure to deal with. Sensitive from the sellers and buyers perspective and careful negotiations from the purchase price through to the point of exchange. Anthony demonstrated a thoughtful approach when dealing ...
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“Anthony and his team were all very knowledgeable about the ......”

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Feb 18,2014
Minithumbup
By: 'Angel'
Feb 18,2014
0 people found
this helpful
Anthony and his team were all very knowledgeable about the property we bought and about the area in general. We particularly appreciated that they correctly identified us as serious buyers form the offset how easily contactable they all were and how quickly they returned calls. ...
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“Anthony at Winkworths was always very helpful and polite. He ......”

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Jan 23,2014
Minithumbup
By: 'Nicola'
Jan 23,2014
0 people found
this helpful
Anthony at Winkworths was always very helpful and polite. He helped to make the purchase of my house go through smoothly. I would definately recommend....
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“Both Steve and Anthony provided us with an outstanding level ......”

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Jan 15,2014
Minithumbup
By: 'richard'
Jan 15,2014
0 people found
this helpful
Both Steve and Anthony provided us with an outstanding level of service. We found the whole of Winkworth team to be totally professional and pro-active at all times....
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“I want to give a big thank for your effort ......”

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Jan 15,2014
Minithumbup
By: 'Kumara'
Jan 15,2014
0 people found
this helpful
I want to give a big thank for your effort and support from the beginning to the end on this sale. We really appreciate it. Very much look forward to working with you again. Thanks again....
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“Very good service provided. Anthony Whelan made sure I was ......”

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Jan 10,2014
Minithumbup
By: 'Katie'
Jan 10,2014
0 people found
this helpful
Very good service provided. Anthony Whelan made sure I was updated throughout the sale, very quick and helpful to come back with any information. Made the transaction easy. Would highly recommend....
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“we are so glad we picked this agent as they ......”

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Jan 03,2014
Minithumbup
By: 'rosebud123'
Jan 03,2014
0 people found
this helpful
we are so glad we picked this agent as they were very polite and helpful. we spoke to carly smith most of the time and she kept us updated every week to what was happening and always asked how we were before even talking. and ...
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“Very good service from start to finish. Anthony was very ......”

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Dec 23,2013
Minithumbup
By: 'D'
Dec 23,2013
0 people found
this helpful
Very good service from start to finish. Anthony was very knowledgeable and anything he didn't know for sure he found out. Would deal with them again for sure....
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“I purchased my current property from Winkworth Chislehurst, I am ......”

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Dec 19,2013
Minithumbup
By: 'LSmith'
Dec 19,2013
0 people found
this helpful
I purchased my current property from Winkworth Chislehurst, I am full of praise for this branch of Winkworth and all its staff especially Anthony Whelan who went far beyond his job to keep me constantly updated on my purchase....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:19 PM 23/12/2014 by Christopher Lang

Awards won by Winkworth, Chislehurst BR7 5AN



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