100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction
Jul 03,2014
Jul 03,2014
5
people found
this helpful
this helpful
I honestly can't believe what has just happened to me or why Kings Group thought that this stunt would either a) work or b) ever make me want to do business with them.
They have a bogus property advertised on their website and also on Zoopla and Right Move. The listing has a picture of the exterior of a nice looking end terrace house on Belgrave Road, E17. I had asked to see more photos but none were available. I was surprised to see a property of this quality on without an open day and thought it was too good to be true. Shahad told me that an open day for this property was planned for the coming Saturday so this was a chance to "get in there quick" before anyone else.
On Zoopla and their website, it has a brief description underneath it and states that the property benefits from "a 50ft garden and no onward chain". Off I went for a viewing, a 1hr round trip. Waiting outside the house in the photo were two agents from Kings Group, Shahad (who I had spoken to on the phone several times) and another guy, who did all the talking.
On arrival they quickly walked me ten doors down to the other side of the road and we were stood outside another property, completely hideous and not the one advertised at all. I was instantly fuming and they said "oh sorry, that was the wrong picture" and "while you are here you might as well see this one" and so I asked if this had a 50ft garden? Is this an end terrace?
Once inside it was disgusting. A terraced house and former drug den by the look of things, outside there was a small concrete garden and the whole place was in a terrible state of repair.
I have no idea what Kings Group thought they would gain from this exercise but I asked them to remove me from their listings. Having read these reviews on my return there is no way I am doing business with them. Outrageous.
I phoned again on my return, the property listing is still online (as it has been for weeks) and they are clearly using this ruse to get people to see houses that they want to sell. Perhaps they think their silver tongues will persuade you.
Honestly, had I seen the actual property I saw listed with pictures at a fair price I may have gone to see it. Why is it only estate agents that think deceit is good business practise?
They have a bogus property advertised on their website and also on Zoopla and Right Move. The listing has a picture of the exterior of a nice looking end terrace house on Belgrave Road, E17. I had asked to see more photos but none were available. I was surprised to see a property of this quality on without an open day and thought it was too good to be true. Shahad told me that an open day for this property was planned for the coming Saturday so this was a chance to "get in there quick" before anyone else.
On Zoopla and their website, it has a brief description underneath it and states that the property benefits from "a 50ft garden and no onward chain". Off I went for a viewing, a 1hr round trip. Waiting outside the house in the photo were two agents from Kings Group, Shahad (who I had spoken to on the phone several times) and another guy, who did all the talking.
On arrival they quickly walked me ten doors down to the other side of the road and we were stood outside another property, completely hideous and not the one advertised at all. I was instantly fuming and they said "oh sorry, that was the wrong picture" and "while you are here you might as well see this one" and so I asked if this had a 50ft garden? Is this an end terrace?
Once inside it was disgusting. A terraced house and former drug den by the look of things, outside there was a small concrete garden and the whole place was in a terrible state of repair.
I have no idea what Kings Group thought they would gain from this exercise but I asked them to remove me from their listings. Having read these reviews on my return there is no way I am doing business with them. Outrageous.
I phoned again on my return, the property listing is still online (as it has been for weeks) and they are clearly using this ruse to get people to see houses that they want to sell. Perhaps they think their silver tongues will persuade you.
Honestly, had I seen the actual property I saw listed with pictures at a fair price I may have gone to see it. Why is it only estate agents that think deceit is good business practise?
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Latest Reviews
12th Apr 2021
reviewed by 'Damaris'
12th Apr 2021
reviewed by 'Louisa'
10th Sep 2019
reviewed by 'Patricia'
10th Jun 2019
reviewed by 'Sylvia'
27th Jun 2018
reviewed by 'Jenifer'
Opening Hours
Address
Kings Group
248 Hoe Street
Walthamstow,London
Greater London.
E17 3AX
020 8521 1122
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £450,000 | £450,000 |
| Lettings | 100% | 83% | £1,100 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 0 | 5 | 1 | 1 | 2 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 09,2022
Jun 09,2022
0
people found
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this helpful
Broklin was very helpful, knowledgeable and professional. He patiently gave me the time and space to take the property in - including taking photos and video. He has a positive, proactive approach and his input really helped me make the right decision. Thanks Broklin!...
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Apr 12,2021
Apr 12,2021
0
people found
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Gabriel is very professional, communicative, helpful and proactive. He let out my property in less than a week and found the type of tenants I was looking for. I will use King's Group again in the future. Thank you Gabriel...
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Apr 12,2021
Apr 12,2021
0
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I received great support from Lauren Scripps on my purchase, she was always available for queries and quick to respond, and very communicative with the seller and her solicitors on any questions we had. Thank you for making the process as smooth as possible during ...
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Sep 10,2019
Sep 10,2019
0
people found
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Lee in Lettings has been absolutely brilliant in helping us find two sets of tenants for us, in two separate properties. He arranged a mountain of viewings, and kept us updated along the way. Always happy to help, answer questions and with through challenges. Thank ...
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Jun 10,2019
Jun 10,2019
0
people found
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Luke handled the re-letting of my property. I was kept informed at all times. He was polite and courteous whenever I spoke with him....
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Comment on agent fees
My property has been with Kings for years. I understand that the letting fees is 12% which would appear to be reasonable. I have previously asked years ago if the letting fees could be taken from the rent on a monthly basis, rather than all at once?
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Jun 27,2018
Jun 27,2018
0
people found
this helpful
this helpful
Kings are very polite and helpful. a great agency.
Scott Aiken helped me with my property search and was very professional and helpful.
I would definitely recommend Scott to friends and family....
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Dec 01,2015
Dec 01,2015
6
people found
this helpful
this helpful
I am both a tenant and a Landlord, I use a different agent for renting out my property, Kings Group are shockingly bad. The Landlord contacted us recently they charged her £100 to change 3 batteries in the smoke alarms... A job I did as the tenant. ...
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What agent could do to change your mind?
Train their staff in customer service would be a startAttached Filesnbsp;
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Jun 26,2015
Jun 26,2015
7
people found
this helpful
this helpful
Agents left the door to my property wide open after going in with kings. No apology was given. There was also a fire cause by faulty electrics which resulted in a young woman experiencing a serious burn. Several emails and phone calls about the incident ...
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What agent could do to change your mind?
Terrible.Attached Filesnbsp;
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“Unprofessional throughout, Terrible service, No communication whatsoeverI rented with them ......”
Aug 22,2014
Aug 22,2014
2
people found
this helpful
this helpful
Unprofessional throughout, Terrible service, No communication whatsoever
I rented with them for precisely a year, and had various faults throughout. They never returned calls or emails. Getting through to a relevant person was time consuming and difficult (constant waiting times, always "with a client" etc.)
...
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Jul 03,2014
Jul 03,2014
5
people found
this helpful
this helpful
I honestly can't believe what has just happened to me or why Kings Group thought that this stunt would either a) work or b) ever make me want to do business with them.
They have a bogus property advertised on their website and also on ...
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read full review
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Mar 03,2014
Mar 03,2014
4
people found
this helpful
this helpful
Avoid at all costs.. They did not respond to my offer for a week, implying it wasnt high enough but not in so many words which made us feel like we needed to up it. We then had our offer "accepted" and I was invited ...
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What agent could do to change your mind?
Aggressive Manipulative Poor communication Broke code of ethics for estate agents Just awful. The type of company that gets all estate agents a bad nameAttached Filesnbsp;
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Feb 21,2014
Feb 21,2014
3
people found
this helpful
this helpful
Kings lettings/ kings group is very terrible letting agent, poor service overall.
I've being used at least 10 agents, but kings is the worst.
At first place, when we enter our property, we find it's not cleared, the agent told us we don't need to clear ...
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What agent could do to change your mind?
I won't use them any moreAttached Filesnbsp;
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Feb 11,2014
Feb 11,2014
4
people found
this helpful
this helpful
I tried to put an offer on a flat which I absolutely fell in live with. Kings Group got me in to "discuss my finance" which really meant they were trying to get me to move mortgage brokers. They wanted it done all in house ...
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Feb 03,2013
Feb 03,2013
8
people found
this helpful
this helpful
NEVER go to kings group as they are only there to make money. i am agree companies run business to make money which is most important part of any business. But there are some business ethics aswell. kings group failed to even follow one busines ...
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Dec 13,2012
Dec 13,2012
4
people found
this helpful
this helpful
The estate agent was late ( I know the names but not ready to name and shame them yet) -the agents only arrive after you have arrived at the address and then have to call ask where the agent is-then have to wait another 10 -15 mins ...
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Jul 08,2011
Jul 08,2011
0
people found
this helpful
this helpful
I have been scouting in the area for a potential agent to rent my property in Walthamstow, I have never rented before however I have my choice of agents in Walthamstow as their are so many. I had invited a few round to my house ...
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Aug 17,2016
Aug 17,2016
20
people found
this helpful
this helpful
One star because no stars is not an option. Absolutely, unbelievably, the worst and most farcically incompetent agent I've ever had the misfortune of dealing with in almost a decade of renting. My partner and I have lived in a property managed by Kings in ...
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What agent could do to change your mind?
Incredibly expensive considering the unbelievably poor service. Add in the fact that they charged us to provide a reference to our new landlord - apparently this is the industry standard, but pretty unreasonable.Attached Filesnbsp;
Comment on agent fees
Incredibly expensive considering the unbelievably poor service. Add in the fact that they charged us to provide a reference to our new landlord - apparently this is the industry standard, but pretty unreasonable.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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