Martin & Co
Oxford, OX1
2.1/5, 19 reviews
26% recommended
36% sales valuation accuracy
33% sales fee satisfaction
60% lettings valuation accuracy
31% lettings fee satisfaction

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“We own properties and some are let/managed via agents ......”

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Jul 02,2014
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Kelly
By: 'Upsetofoxford'
Jul 02,2014
51 people found
this helpful
We own properties and some are let/managed via agents on my behalf. Never before have I come across such vile and rude staff. They are all about getting what they can for the landlord and couldn't care less about the tenant. They don't contact you in a friendly business like way to see that everything is ok for example when the tenancy came up for renewal instead of telephoning or email in a friendly fashion to check if I am going to renew they immediately serve an eviction notice to either pay and renew or get out! Now that might be the best way of dealing with lazy students but not professional people. They were so incompetent at property management that even the landlord advised to contact her directly for any issues because she had witnessed how bad the agents were on her behalf! When we were asked to try going through the agents it took 4-5 months to get light fitting replaced that were broken. In addition despite telling them and showing them during a routine inspection that bare wires were exposed in a light fitting that was 'live' electrically they ignored then refused to acknowledge it so I had to use my own electricians to secure and repair the fault. I could go on and on with more examples but get the message they are simply useless and incompetent once they've got your signature on the contract and your money. Avoid them at all costs.
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Latest Reviews

View all Reviews 19
16th Oct 2021
reviewed by 'Juri'
“They hold deposits and not giving back without any response. It has been 7 weeks after my end of tenancy...”
29th Dec 2020
reviewed by 'McMahon'
“Really unhelpful staff - the referencing company was awful ( endless detailed questions and problems uploading anything ) other referencing systems work ......”
5th Feb 2020
reviewed by 'adarsh'
“I was a very happy tenant for 2 years with extremely nice property manager( oxford office).I vacated the property on 31/12/19, ......”
2nd Nov 2019
reviewed by 'MR'
“Unbelievable management toward the tenants. Property Manager who has no idea how utility meter works. Extremely Unprofessional. Highly recommend to ......”
17th Oct 2019
reviewed by 'Tanya'
“One of the best estate agents out there. They never fail to help when something is needed. Professionalism at its ......”
14th Sep 2019
reviewed by 'Maisie'
“Horrific experience. As a group of 4 students we were completely taken advantage of. During the initial viewing we were explicitly ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
31 Woodins Way
Oxford
Oxfordshire
OX1 1HD
01865 812110

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 36% 33% £0 £0
Lettings 60% 31% £540 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 2 12 0 0 0 0 0 2
Areas covered
  • OX1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“They hold deposits and not giving back withou......”

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Oct 16,2021
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By: 'Juri'
Oct 16,2021
0 people found
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They hold deposits and not giving back without any response. It has been 7 weeks after my end of tenancy...
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“Really unhelpful staff - the referencing comp......”

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Dec 29,2020
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By: 'McMahon'
Dec 29,2020
1 people found
this helpful
Really unhelpful staff - the referencing company was awful ( endless detailed questions and problems uploading anything ) other referencing systems work fine and therefore I became pretty convinced it was deliberately slow/difficult in order to gain additional holding fees - as it was impossible to ...
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“Very good company until checkout and change of staff...”

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Feb 05,2020
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By: 'adarsh'
Feb 05,2020
5 people found
this helpful
I was a very happy tenant for 2 years with extremely nice property manager( oxford office).I vacated the property on 31/12/19, and as to this date have been chasing them (weekly emails and calls) for the check out inventory, my deposit amount. Finally, after a lot ...
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“Useless Agents...”

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Nov 02,2019
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By: 'MR'
Nov 02,2019
6 people found
this helpful
Unbelievable management toward the tenants. Property Manager who has no idea how utility meter works. Extremely Unprofessional. Highly recommend to go for another agent....
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By: Bill Cooper
Nov 04, 2019
View all comments (1)
Thank you for your review Mr Kwok. I understand that you are not the tenant of this property and are therefore not residing there but have submitted this review on behalf of the tenants who do live in the property. When the issue with the heating not working was first reported to your property manager, she located the instruction manual for you and provided you with a copy. You asked for help with the meter and she advised you to contact the utility provider directly but also did this for yo ...

“Excellence...”

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Oct 17,2019
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By: 'Tanya'
Oct 17,2019
2 people found
this helpful
One of the best estate agents out there. They never fail to help when something is needed. Professionalism at its best!...
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“Students taken advantage of...”

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Sep 14,2019
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By: 'Maisie'
Sep 14,2019
9 people found
this helpful
Horrific experience. As a group of 4 students we were completely taken advantage of. During the initial viewing we were explicitly told by Luke that Martin and Co managed the property because the landlord lived in Hong Kong. After giving Martin and Co large amounts of ...
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“Terrible...”

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Mar 30,2019
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Luke
By: 'Md'
Mar 30,2019
9 people found
this helpful
I arranged a video viewing with Luke. He never sent it to me. Had to follow up with his colleagues. Go elsewhere for better service....
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By: Bill Cooper
Apr 10, 2019
View all comments (3)
We respond to between 100 and 150 enquiries per week during this time of year, and respond to multiple requests each week for video viewings. With the reviewer choosing not to make contact,it is impossible to identify her/him. I apologise if my previous response did not refer to the correct case, but I am unable to go further without direct contact from the reviewer. I apologise that we were unable to provide an acceptable service on this occasion. ...

“Excellent...”

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Jan 18,2019
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Luke
By: 'Dr'
Jan 18,2019
0 people found
this helpful
Prompt polite efficient Excellent communication skills and guidance Thank you Would advise and landlord to use this branch Well done...
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Comment on agent fees
Goid
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“Perfect service, quick response,best agency...”

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Mar 24,2018
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Luke
By: 'Adina'
Mar 24,2018
0 people found
this helpful
I am very happy about my recent experience with Martin & Co.I had the pleasure to work with Luke who was more than helpful in the process of finding my house.He was well informed, really polite,acted really fast and made the whole process ...
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“Kate is conscientious and committed to her work. She is ......”

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Jul 20,2017
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Kate
By: 'Lily'
Jul 20,2017
0 people found
this helpful
Kate is conscientious and committed to her work. She is friendly and always ready to help me sort out my problems at all times. She is a valuable member of the team at Martin & Co as she gives me an excellent service....
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“The staff at Martins & Co have been providing exemplary support ......”

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Oct 27,2016
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Richard
By: 'A'
Oct 27,2016
2 people found
this helpful
The staff at Martins & Co have been providing exemplary support to us in letting out our apartment in Oxford for more than 10 years. Always happy to assist, make enquiries, and even arrange deliveries and pick-up. Their costs are not excessive and their responses are quick ...
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Comment on agent fees
Very competitive and fair
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“Terrible service. Not interested in nrenting properties just taking fees.......”

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Sep 06,2016
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Richard
By: 'Mark'
Sep 06,2016
31 people found
this helpful
Terrible service. Not interested in nrenting properties just taking fees. They initially asked for ƒÂ¯¿½1550 to be paid 13 weeks before a bedsit in a HMO, would before tenancy start date. this was reduced to 7 weeks when I was pressured into reserving the property paying ƒÂ¯¿½260 Referencing and ...
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Comment on agent fees
To high and far too early.
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“BEWARE of these letting agents!This was my first time ......”

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Jul 19,2016
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By: 'Angie'
Jul 19,2016
34 people found
this helpful
BEWARE of these letting agents! This was my first time renting a property. The staff were very friendly in the beginning, however, I moved in to a property that hasn't even been cleaned, with dust, spiders, spiderwebs, and previous tenants' items and HAIR all over ...
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“Definitely, will not recommend this agency! The whole process of ......”

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Jun 27,2016
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By: 'Mrs'
Jun 27,2016
33 people found
this helpful
Definitely, will not recommend this agency! The whole process of renting was like a nightmare. The last point was a problem with washing machine, which we had to solve ourselves. However, it was damaged before we moved in....
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“Unhelpful and arrogant correspondence with Robert, which was at best ......”

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Oct 22,2015
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Robert
By: 'Unhappy'
Oct 22,2015
40 people found
this helpful
Unhelpful and arrogant correspondence with Robert, which was at best unprofessional and at worst incredibly rude. He was unbelievably slow at organising a tenant contract swap, which resulted in requesting money from both former and new tenant. Also, repairs to our property have not been ...
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“I am writing this review after having moved into said ......”

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Oct 08,2015
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Robert
By: 'Student'
Oct 08,2015
41 people found
this helpful
I am writing this review after having moved into said one-bedroom flat in Oxford with my partner, let by Martin & Co, four months ago in June 2015. Me and my partner are from another country in Europe and had just moved to England then. We both ...
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Comment on agent fees
For the amount of inconveniences the agents have caused us we should have been reimbursed any fees aver paid out to them. This never happened.
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By: Martin & Co
Oct 30, 2015
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Firstly we are very sorry to hear that you have not been satisfied with our service. We understand that before you moved in to the property, a mould issue was highlighted which needed to be addressed and quite rightly so therefore we ensured that this was made part of the agreement between you and the landlord and a professional clean carried out before you moved in. It only became evident after numerous attempts to rectify the issue that there were underlying causes that required repairs to ...

“I have sent more than 30 emails to Martin & Co (Oxford) ......”

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Aug 21,2015
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Richard
By: 'Eric'
Aug 21,2015
38 people found
this helpful
I have sent more than 30 emails to Martin & Co (Oxford) leasing co to address the failure of floor heating for 48 Empress Court, Woodins Way. Ox1 1HF. I received no actions and no replies. I walked to see them more than 6 times. From 29 Jan 2015 to 1 June 2015, ...
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“We own properties and some are let/managed via agents ......”

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Jul 02,2014
Minithumbdown
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Kelly
By: 'Upsetofoxford'
Jul 02,2014
51 people found
this helpful
We own properties and some are let/managed via agents on my behalf. Never before have I come across such vile and rude staff. They are all about getting what they can for the landlord and couldn't care less about the tenant. They don't contact ...
read full review
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“We have had a very bad experience with this branch ......”

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Aug 30,2013
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Kelly
By: 'NM'
Aug 30,2013
53 people found
this helpful
We have had a very bad experience with this branch first we were a cussed of braking the machine 3 days after our tenancy began. After excusing effort they arranged for the Miele warranty docs And was found to have been damaged by there own service ...
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What agent could do to change your mind?
Her attitude and general manner can be improved to an extensive degree I am an employer of 40 personnel. I would not ever consider hiring some one Like this
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Landlord Fees

Full Management Service
15% (inc. VAT), On Completion (Fees are negotiable)

Fully managed service.

Last updated on 03/06/2019, 11:57 AM by Bill Cooper

Pending
11% (inc. VAT), On Completion (Fees are negotiable)

Rent collection service.

Last updated on 03/06/2019, 11:57 AM by Bill Cooper

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:41 AM 20/03/2023 by Bill Cooper

Awards won by Martin & Co, Oxford OX1 1HD



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