100% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Jul 02,2014
Jul 02,2014
1
people found
this helpful
this helpful
They were appaling right from the start. They took my non-refunable £250 holding deposit without telling me the shower didn't work and was unfixable because it was a pressure issue. They also 'forgot' to mention until after I had paid that the previous tenant passed away in the bathroom. I got a phone call after they had my money and they said 'I assume that isn't a problem'. Well yes actually, it was. I think they purposefully circumvented the issued becuase I would not have taken the flat had I known.
I called and emailed several times before I moved in to request details of how to pay the remaning deposit and I got no answer. About an hour before I was due to get the keys (half way up the M3 on my move from dorset to London) I get a call saying I can't have the keys until I've paid the deposit! Thank goodness for mobile banking. When I got to the office the paperwork wasn't ready and the woman couldn't even find a pen. She couldn't get in touch with anyone to check the deposit funds had been recieved. After a few calls I offered to go to the bank to get a print out from my account & she declined. After another hours of unsucessful calls and faffing she asked me to go to the bank. Meanwhile, all my stuff is waiting in a van outside the flat with the delivery men, who I was paying.
When we got there I still couldn't move in as they had waited until the last minute to tell the inventory check in people I was moving in, so I had to wait for them to do that.
I could go on (and on and on) but I think I've made my point.
I called and emailed several times before I moved in to request details of how to pay the remaning deposit and I got no answer. About an hour before I was due to get the keys (half way up the M3 on my move from dorset to London) I get a call saying I can't have the keys until I've paid the deposit! Thank goodness for mobile banking. When I got to the office the paperwork wasn't ready and the woman couldn't even find a pen. She couldn't get in touch with anyone to check the deposit funds had been recieved. After a few calls I offered to go to the bank to get a print out from my account & she declined. After another hours of unsucessful calls and faffing she asked me to go to the bank. Meanwhile, all my stuff is waiting in a van outside the flat with the delivery men, who I was paying.
When we got there I still couldn't move in as they had waited until the last minute to tell the inventory check in people I was moving in, so I had to wait for them to do that.
I could go on (and on and on) but I think I've made my point.
What agent could do to change your mind?
Better communication, don't lie to a potential tenant or withhold facts.Attached Filesnbsp;
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Latest Reviews
17th Apr 2015
reviewed by 'Charles'
17th Apr 2015
reviewed by 'Amelia'
Opening Hours
Address
Andrews
300 High Street
Bromley
Greater London
BR6 0NF
01689 883143
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £0 | £0 |
| Lettings | 100% | 67% | £725 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 17,2015
Apr 17,2015
0
people found
this helpful
this helpful
I have used this agency for more than five years. The staff are professional and competent and have provided an excellent service. Some tenants are very inexperienced and students in particular need a lot of support and anxious parents tactful handling. The two members of ...
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Comment on agent fees
value for money for the amount of work involved
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Apr 17,2015
Apr 17,2015
0
people found
this helpful
this helpful
All the staff were very friendly and extremely helpful. Each time I went in they were on the ball and knew what was going on. Maria listened to what I was looking for and did not waste my time in trying to show me properties ...
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Jul 02,2014
Jul 02,2014
1
people found
this helpful
this helpful
They were appaling right from the start. They took my non-refunable £250 holding deposit without telling me the shower didn't work and was unfixable because it was a pressure issue. They also 'forgot' to mention until after I had paid that the previous tenant passed away ...
read full review
read full review
What agent could do to change your mind?
Better communication, don't lie to a potential tenant or withhold facts.Attached Filesnbsp;
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Yes
Yes
Sep 02,2013
Sep 02,2013
3
people found
this helpful
this helpful
Having made an appointment to view this property today (02/09/13) at 4.30pm I was fashionably 10 minutes early and the Estate Agent didn't turn up. I waited 10 minutes and rang their office. A few minutes later no-one had returned my call so I concluded no-one was coming ...
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What agent could do to change your mind?
Virtually any other agent - ie one that doesn't lie (people accept "cock ups" not brazen lies.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
