100% lettings valuation accuracy
56% lettings fee satisfaction
Jul 01,2014
Jul 01,2014
3
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I with them for 2 years as a tenent along with 4 other house mates.
I moved out last May and we didn't get our deposit back until NOVEMBER. The man who was dealing with our deposit was Sal but whenever I tried to contact him, he was either not available or someone else would pretend to be him which I found very odd.
Out of the £300 deposit that I gave, I got about £130 back which is scandalous. They charged me £100 because one of the screws in the hinge on a wardrobe door had fallen out so it would shut but not properly (it was a cheap ikea wardrobe). They tried charging me £200 for a whole new wardrobe - despite me telling them they only needed a new screw. They argued back saying they couldn't put a new screw in because it would break the wardrobe.
By this point it was July and I was needing my deposit. They then said that they would fit a new ikea door at a small price (so they can't put a new screw in but they can replace a whole new door). I'm not sure where they got this door as they told me previously that Ikea do not do separate wardrobe parts.
I eventually agreed just to get them off my back. This small price turned out to be around £100, including the 'labour cost' , the postage and cost to dispose of the old door. Shocking.
They then charged me £40 to replace a plug socked that had a small crack down it that I'd never used (despite the exact same plug socking costing around £10 in b&q).
And the rest of the charges was for the carpets to be cleaned which really didn't need to be done and for a mattress wash (stain left from a previous tenant).
They charged my other house mate £200 to replace the sofa as he had put a small burn mark on the arm - fair enough I thought. But the best of it is, we know the new tenants and visited the house when they had moved in and found out they just put a blanket over the sofa. He confronted midland letting and asked where this £200 had gone that they charged him. They stated that they had replaced the old sofa, but decided to keep it in there and put the new sofa in another house - so he was charged £200 for nothing.
It's not the first time midland letting have charged tenents to replace items but have not actually replaced them. Whilst living there, previous tenents came round and explained that they had been charged to replace a chest of drawers and a carpet (charged about £100) Neither of these had been replaced whilst we lived there, despite midland letting saying they would do it before the new tenents (which was me and my house mates) moved in.
Many of the staff are very rude and are just out to get money. So basically do not use Perry Barr midland letting unless you want to be ripped off and spoken to like you are stupid.
I moved out last May and we didn't get our deposit back until NOVEMBER. The man who was dealing with our deposit was Sal but whenever I tried to contact him, he was either not available or someone else would pretend to be him which I found very odd.
Out of the £300 deposit that I gave, I got about £130 back which is scandalous. They charged me £100 because one of the screws in the hinge on a wardrobe door had fallen out so it would shut but not properly (it was a cheap ikea wardrobe). They tried charging me £200 for a whole new wardrobe - despite me telling them they only needed a new screw. They argued back saying they couldn't put a new screw in because it would break the wardrobe.
By this point it was July and I was needing my deposit. They then said that they would fit a new ikea door at a small price (so they can't put a new screw in but they can replace a whole new door). I'm not sure where they got this door as they told me previously that Ikea do not do separate wardrobe parts.
I eventually agreed just to get them off my back. This small price turned out to be around £100, including the 'labour cost' , the postage and cost to dispose of the old door. Shocking.
They then charged me £40 to replace a plug socked that had a small crack down it that I'd never used (despite the exact same plug socking costing around £10 in b&q).
And the rest of the charges was for the carpets to be cleaned which really didn't need to be done and for a mattress wash (stain left from a previous tenant).
They charged my other house mate £200 to replace the sofa as he had put a small burn mark on the arm - fair enough I thought. But the best of it is, we know the new tenants and visited the house when they had moved in and found out they just put a blanket over the sofa. He confronted midland letting and asked where this £200 had gone that they charged him. They stated that they had replaced the old sofa, but decided to keep it in there and put the new sofa in another house - so he was charged £200 for nothing.
It's not the first time midland letting have charged tenents to replace items but have not actually replaced them. Whilst living there, previous tenents came round and explained that they had been charged to replace a chest of drawers and a carpet (charged about £100) Neither of these had been replaced whilst we lived there, despite midland letting saying they would do it before the new tenents (which was me and my house mates) moved in.
Many of the staff are very rude and are just out to get money. So basically do not use Perry Barr midland letting unless you want to be ripped off and spoken to like you are stupid.
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Jul 04, 2014
I am truly sorry that you feel this way and I would rather have spoken to you personally rather than through the public domain. Jul 02, 2014
Thank you for all your excuses, I did take the time to contact you regarding all of the above in a number of unsanswered emails and calls when trying to get my deposit back. The wardrobe door was definatly not damaged beyond repair, I am a respectable person and would not leave anything in bad condition. I would also like to add that the mattress was not "soiled", it had a small stain on one side - the side that was not slept on and must have gone unseen when the inventory was completed.
Sorry that I got the £200 figure incorrect, this must have been the initial cost of the replacement. Although £95 is still a large sum for a blanket that was thrown over the sofa to cover the burn.
Thank you again for responding and showing just how friendly, kind and sensitive the staff at midland letting are.
Jul 01, 2014
I'm sorry that you found the need to write this review and not take the time to contact us to discuss this. I have to disagree with the comments you have posted as you appear to be inaccurate. I am aware as to the condition of the house when you vacated. The wardrobe was more than a screw coming out of the hinge. The side panel was damaged by you beyond repair. You could have taken steps to have this dealt with. The landlord has a right to request deductions from your deposit to cover damage that you have caused. The landlord did not want to charge you for a full replacement wardrobe and arranged with Ikea for the panel to be replaced. It took Ikea longer than anticipated but you were kept up to date with this. The landlord then had to pay someone to take apart the old wardrobe and reassemble the wardrobe again with the new panel. You were charged for a new panel and a fitting cost. Needless to say you could have put right the damage you caused yourself.
The socket that you damaged had to be replaced by a qualified electrician. If you have found a socket priced at B&Q for £10.00, would it be reasonable to say that an electrician would visit the property and carry out the repair for a small fee of £30.00. I think that's fair and priced accordingly. Again you had the chance to deal with this yourself.
I have looked at the inventory that you signed when you took possession and I have looked at the move out inventory from the previous tenant. I cannot find any record suggesting the mattress was soiled by the previous tenant. More importantly, if when you took possession you saw the mattress was soiled, why would you have not addressed this at that time. In no way would anyone expect you to sleep on a soiled mattress. So I have to ask, if the mattress was soiled, why are you alleging that you slept on a soiled mattress for a whole year. This is disgusting.
I’ve looked at the image for the damage to the sofa. Indeed it was damaged, I’ve also looked at what you claim to be £200 charged to your housemate. This again is inaccurate as he was charged £95.00. The exact cost of replacement.
I would welcome the chance to speak with you, would you kindly get in touch with me at the head office
Ross
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Opening Hours
Address
Midland Letting and Sales
355 Birchfield Road
Perry Barr,Birmingham
West Midlands
B20 3BJ
0121 356 4242
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 56% | £286 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 3 | 8 | 15 | 1 | 0 | 1 | 0 | 0 | 2 |
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Sep 25,2022
Sep 25,2022
0
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Great help from donna and ross for helping me communicate with both sides of the solicitors and helping me secure my property...
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Feb 04,2021
Feb 04,2021
0
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Spot on .. good customer service .. would recommend them to be used
Shamim reena sal and John have been good all the way through my tenancy...
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Jan 27,2021
Jan 27,2021
0
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Midland Lettings and Sales, have recently sold a property on my behalf. The sales team were very efficient and particularly good at liaseing between all parties involved.. The buyers and myself were kept informed throughout the sale until completion.
I would like to add further, ...
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Dec 14,2020
Dec 14,2020
0
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I am very glad to had to find this agency. In 2018 when I look for an apartment for the first time in Birmingham, Moh help me not just to find a perfect house, but also with the areas, telling me about the best place for ...
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Aug 19,2020
Aug 19,2020
1
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DO NOT USE!!!!
0 Star rating. Worst letting agent I have ever dealt with. They are rude and the are BULLY’S
Threatening phone calls as well as Harrassment calls.
Use Concept Homes as they provide a friendly efficient service....
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Nov 23, 2020
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Midland Letting sold my house very quickly and in a friendly and professional manner. Excellent communication.
I would not hessitate to use them in the future ...
Oct 21,2019
Oct 21,2019
0
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this helpful
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Wouldn't give it 1* if I could. They deserve -100!! Stayed at one of their properties in Perry Barr while I was a student and they were an absolute nightmare. Don't even know where to start!
Firstly don't even think about getting your deposit back that ...
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Oct 04,2019
Oct 04,2019
1
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The worst. If i couldn’t put a star I wouldn’t.
They actually made things worst that what they actually were. They also breached some parts of the contract as well. Be careful with them fellows if u gonna book with them....
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Nov 22, 2019
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Hi Miranda
I am sorry that you felt our services failed to meet your expecatations. It disturbs me that you suggest we went against the terms of the contract, without a doubt that is not what we do. We provide a service that allows our clients to have their views heard if they feel they have issues that have not been handled accordingly. I cannot see that you have taken advatage of this and as a result may I ask that you contact me at head office, which will allow me to look into this further. ...
Aug 10,2019
Aug 10,2019
0
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this helpful
this helpful
So glad that someone with Shamim’s great attitude and approach with tenants works for this company. She’s the reason why any issue of mine was sorted with compromise and in a timely manor. Most of the other staff are rude and don’t ...
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Nov 12,2018
Nov 12,2018
1
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I do not have direct involvement with Midland Lettings but live in the flat above one of their properties.
For months now I have been reporting the water hammer problems caused every time the tenants use their water, and it's driving everyone in the block ...
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N/a
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Jul 25, 2019
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Dear Graham,
Thank you for your review, in this case the Landlord or the Agent were not at fault. The "Banging in the pipes" was due to an air lock within the water system of the building which we had initially advised you of. The Managing Agents are responsible for the maintenance of the building and they have confirmed this problem has been rectified. I hope this helps and if we can be of any further assistance please feel free to contact me. ...
Aug 08,2018
Aug 08,2018
0
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If you are reading this; please use a different agency. They do not care, they just want your money.
After handing them around 2 grand to move in, I had to chase for a week to see when I could have the keys to the flat ...
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Comment on agent fees
Nothing is good
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Sep 03, 2018
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Dear Tenant,
I am very sorry to hear about your experience with Midland Residential, please contact me in the Perry Barr Branch and give me details of this, I will be looking into this for you. ...
Jul 06,2018
Jul 06,2018
0
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I have never experienced such bad customer service from an agency. I would advice everyone to stay away from this letting agency as they talk to tenants like they are shit on their shoe and they are very unprofessional. They have not helped me in ...
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Comment on agent fees
Bad
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Sep 03, 2018
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Dear HA,
Thank you for your comments, they have been duly noted.
I have looked into your file and I must point out that Midland Residential have always adhered to all policies set out by our licencors. Your deposit was retained for number of reasons. This was awarded by The Dispute Services to the landlord in Full.
Your comments about your experience with Midland Residential have been noted and have been investigated, however at the moment I have no record of your complaints throughout yo ...
Apr 26,2018
Apr 26,2018
4
people found
this helpful
this helpful
We have had nothing but problems since moving into our property. I wouldn't have signed with them in thef irst place but me and my partner were desperate as the flat we were living in had been sold by the landlord. He explained this to ...
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Comment on agent fees
Bad
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Jun 19,2017
Jun 19,2017
1
people found
this helpful
this helpful
Good and trusty agency
good peoples and they always looking after thier customers
thier houses are always in good conditions...
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Sep 06,2016
Sep 06,2016
1
people found
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this helpful
Very poor service from Midlands Letting. Their attitude towards student accommodation is appalling. Disorganised bookkeeping was very apparent. This lead to aggressive voicemails being left on my phone, when Midland believed that I had not returned my keys at the end of the tenancy. However, ...
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Comment on agent fees
Many hidden fees that are only exposed at the end of the tenancy.
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Sep 07,2014
Sep 07,2014
0
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The agents were extremely helpful as they always helped us to their best ability. They were reliable patience and very kind. I will definitely use their services again if I have to move homes....
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Aug 02,2014
Aug 02,2014
2
people found
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this helpful
I have used Midland Lettings to rent properties on my behalf for the past 12 years. Could I start by stating the obvious, which is that dealing with the public can range from pleasure to exacerbation. This i can testify to, having been a nurse for ...
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Comment on agent fees
Very competitive
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Jul 09,2014
Jul 09,2014
2
people found
this helpful
this helpful
We were tenants of one of the student properties for a year while studying at BCU and thought they were thoroughly helpful. They have us more than enough advice and help in dealing with matters with renting the property as it was our first house. ...
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Comment on agent fees
Houses generally are around that price and the house was a good size.
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Jul 09, 2014
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Thank you. Good luck with your future plans ...
Jul 08,2014
Jul 08,2014
1
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this helpful
I took a house from midland letting and sales with two friends of mine and I must say that we had a couple of issues after a couple of months (boiler leak,toilet flush didn`t work etc.) but every time I have phoned the ...
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Jul 09, 2014
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Thank you. Good luck with your future plans ...
Jul 01,2014
Jul 01,2014
3
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this helpful
this helpful
I with them for 2 years as a tenent along with 4 other house mates.
I moved out last May and we didn't get our deposit back until NOVEMBER. The man who was dealing with our deposit was Sal but whenever I tried to contact him, he ...
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Jul 04, 2014
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I am truly sorry that you feel this way and I would rather have spoken to you personally rather than through the public domain. ...
Jun 11,2014
Jun 11,2014
2
people found
this helpful
this helpful
I recently used Midland Letting and Sales after a recommendation from a friend. After being visited by the Letting team at my property, I decided to do managed contract with them and it was the best decision I made. They found lovely tenants - who ...
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Jul 09, 2014
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Thank you ...
Jun 10,2014
Jun 10,2014
1
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Worst mistake I ever made... I advertised my propert on gumtree. Midland letting kept calling looking for busniss, beeing new to property businss I trusted them. John come out spoke to me whisti was doung a private viewing. He spoke to me all professional. I ...
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What agent could do to change your mind?
They could have been honest. Told me the truth and obtained correct details and not done simple checks. Been more thorough.Attached Filesnbsp;
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Jul 09, 2014
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I'm truly sorry to read your review.
I have looked in to this and can confirm that we have followed the reference checking steps that we follow for all tenants. Not only did we receive references, we validated them. I'm not sure what your understanding may be of a basic reference though. In particular, your tenants were from overseas, therefore, a historic check could not be carried out given they would have been living in another country. Though their previous landlords reference was an ...
May 29,2014
May 29,2014
3
people found
this helpful
this helpful
Unfortunately I have nothing good to say regarding anything to do with Midland Lettings. Since moving into the property the cooker has not worked, the shower broken, bedroom window seal broken, bathroom lock broke and got locked in bathroom. This review is very negative due ...
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What agent could do to change your mind?
Learn some manners and proper customer service training.Attached Filesnbsp;
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Jan 25,2014
Jan 25,2014
4
people found
this helpful
this helpful
Shocking company ! rip off merchants. My advise is read the small print in the tenancy agreement. they have a number of charges and fees once you sign.
The attitude of the staff is shocking - very chav(y) and uneducated lot who are just out ...
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Feb 19, 2014
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I am sorry that you feel the need to write such a review. Our tenancy agreement is very transparent and our fees are disclosed in advance before you enter into tenancy. The only fee that you would pay during the tenancy is where your rent is in arrears and interest is charged at the request of the landlord, or a contract renewal fee is payable should you extend your tenancy, I cannot find trace on our live system of a property that we deal with at B9. Either this review is for another company o ...
Jan 10,2014
Jan 10,2014
4
people found
this helpful
this helpful
Excellent recommend them to anyone very helpful known them for 16 years Alan and Ross .if your looking for a state agent their the ones to go to....
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Jul 09, 2014
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Thank you Sophie. ...
Dec 19,2013
Dec 19,2013
3
people found
this helpful
this helpful
I have been letting my property through these guys for the last 6 years, to students. I have always been dealt with in a really pleasant manner, any issues I have had have been dealt with in a quick professional manner, without any fuss, rent payments ...
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Dec 09,2013
Dec 09,2013
4
people found
this helpful
this helpful
This is my third time using Midland Letting and Sales and once again, they've delivered a good service catered to my needs. As a landlord I've dealt with many agents but have found Midlands to be very reliable and one that makes sure, that as ...
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Nov 02,2013
Nov 02,2013
3
people found
this helpful
this helpful
I would stay clear of Midland Lettings. They continually give false information, they fail to pay the rent, don't return calls and are professionals at passing the buck. Each member of the company is rude, patronising and treat landlords and tenants alike with disrespect and ...
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Nov 19, 2013
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I would be happy to discuss this and look into it for you please contact me at head office and ask for Ross. ...
Aug 25,2013
Aug 25,2013
2
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this helpful
this helpful
I used midlands as a letting agent to let my property and was consistently facing problems. They are rude and abrupt when contacted and generally lack professionalism.
They did not manage the property for which they charge monthly fees. Rent was paid late causing me ...
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Nov 19, 2013
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I am saddened that you have not got in touch following my reply to your on-line review, Given the chance I would have been happy to look into what you had written. ...
Jul 03,2013
Jul 03,2013
4
people found
this helpful
this helpful
We moved into a completely refurbished student property in September 2012.
When we moved in the brand new fridge/freezer was not working. It took over a month for hotpoint to send us a new one and in this time Midland said we should "keep the ...
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What agent could do to change your mind?
Not treat me like a child and not verbally abused me over the phone.Attached Filesnbsp;
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Apr 22, 2014
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How odd that Midland have suddenly become interested in responding to comments on this site and, simultaneously, started getting positive reviews!
I think you treat student tenants badly because they are an easy target and don't tend to stay in the city long enough to give you a bad reputation. I have stayed in Birmingham and am currently looking for a new property to rent, I am always disappointed when I find the sort of property I would like but it is let by Midland, I would never put mysel ...
Apr 25,2013
Apr 25,2013
5
people found
this helpful
this helpful
Midland letting and sales are a very rude agency to deal with. They reschedule appointments made with us an hour before the appointment is due to start. Also, when my rent was due, rather than getting a phone call or polite email to remind me, ...
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What agent could do to change your mind?
They are rude, inconsistent and unreliable. If they could change all of those things I would use them again.Attached Filesnbsp;
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Nov 20, 2013
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Dear Ross,
RE housemate in breach of contract: this was not because we had fallen out with our housemate, it was because he had breached three pear are parts of the contract and we alerted Midland Letting who ignored it.
RE slug infestation: we reported this problem, and nothing was done about it. The letting agents did nothing, and the landlord did nothing. So my comment is still valid.
RE rent payment: I was not behind on my rent. I was due to pay rent when my student finance came through. ...
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