York, YO24
3.8/5, 65 reviews
69% recommended
89% lettings valuation accuracy
69% lettings fee satisfaction

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“Awful, awful experience with Letters of Distinction in York. Wouldn't ......”

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Jul 01,2014
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By: 'Sarah'
Jul 01,2014
4 people found
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Awful, awful experience with Letters of Distinction in York. Wouldn't recommend them even if you were desperate for a property to let. We let a property a few years ago, and we were told that our security bond would be held by them (rather than the main one most agencies use - in hindsight should have questioned this), and that it was fully secure as they would come to the property when we left with the landlord to ensure all of our bond was provided back if we met the standards. One year into our rental, we were rang by the agency and told our landlord was selling our apartment. We were offered to move to another in the building, and assured that because it was the same building just a different number (and an identical apartment), they simply would change the number on our tenancy agreement, and everything would still stand as it was. As a first time tenant, I presumed this was fine. The documents were sent through the post - the ones we had originally signed - with our new number on it. When we moved out a year later due to relocating, we left the apartment spotless beyond words, cleaning it for a full day to ensure we got the deposit back. We contacted the agency to ensure they were coming over, but couldn't get hold of anyone over the phone, and emails went ignored. Eventually someone said the landlord was coming over. He came over as we were leaving, checked everything over and said everything was fantastic, and thanked us. The agency however, did not show up. Three weeks later, our deposit wasn't yet returned, so I contacted the agency. We were told that our "safe" deposit had been handed to the landlord when we moved apartments, despite them saying this wasn't the case. £800 of our money, in his hands. As you can imagine, we had a month of hell. He ignored our calls, suddenly the apartment had been left a tip and accused us of stealing things (!!!!), and breaking stuff. It was insane, and very upsetting. We were furious with the agency, who stopped answering our calls. They LIED to us, and left us with a landlord from hell who had our £800. He ended up giving us £500, claiming for 'cleaning costs and damages'. It was a joke; nothing was broken, but we had no proof otherwise. Was very tempted to go to a small claims, but it caused to much distress, we just left it. DO NOT LET WITH THIS AGENCY; let my words stick to you like glue if you consider them. You will regret it. We never got an apology from them.
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Latest Reviews

View all Reviews 65
11th Jan 2020
reviewed by 'Abi'
“Would give 0 stars if I could. Weeks of chasing to respond to emails and fobbed off to be told 'we ......”
11th Jan 2020
reviewed by 'Matt'
“Victoria North - Useless, rude, unprofessional and incompetent. We left the flat absolutely spotless and then charged a ridiculous £220 out ......”
19th Nov 2019
reviewed by 'A'
“Terrible experience. The staff are extremely rude and unprofessional, particularly Victoria North. Despite chasing them and giving them 42 days to ......”
28th Sep 2019
reviewed by 'Amanda'
“Sally Male is THE BEST! We just moved to York from the United States and we couldn't find a place ......”
22nd Aug 2019
reviewed by 'David'
“They always side with the landlord, even when the landlord is clearly in breach of contract. Repair requests take forever ......”
21st Aug 2019
reviewed by 'David'
“I rented through them for 5 years.Never get things resolved and they always side with the landlord.Repair requests take ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Letters of Distinction
169 Holgate Road
York
North Yorkshire
YO24 4DF
01904 529539

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 89% 69% £450 £1,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
25 4 17 16 1 0 2 0 0 0
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“Would give 0 stars if I could. Weeks of chasi......”

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Jan 11,2020
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Vicki
By: 'Abi'
Jan 11,2020
1 people found
this helpful
Would give 0 stars if I could. Weeks of chasing to respond to emails and fobbed off to be told 'we will be called back' to no avail. No deposit return breakdown provided for 2 and a half months after vacating and they would not return any ...
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“Victoria North - Useless, rude, unprofessiona......”

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Jan 11,2020
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Vicki
By: 'Matt'
Jan 11,2020
0 people found
this helpful
Victoria North - Useless, rude, unprofessional and incompetent. We left the flat absolutely spotless and then charged a ridiculous £220 out of our deposit for cleaning an oven which had been done before we left (quite literally, the invoice says oven cleaning). When we pushed back ...
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“Terrible experience. The staff are extremely ......”

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Nov 19,2019
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Vicki
By: 'A'
Nov 19,2019
0 people found
this helpful
Terrible experience. The staff are extremely rude and unprofessional, particularly Victoria North. Despite chasing them and giving them 42 days to provide a cost breakdown of the proposed charges, we received no adequate response and every time we rang, the correct manager was 'in a meeting'. ...
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“Sally Male is THE BEST! We just moved to York......”

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Sep 28,2019
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Sally
By: 'Amanda'
Sep 28,2019
0 people found
this helpful
Sally Male is THE BEST! We just moved to York from the United States and we couldn't find a place to live. We were stressed and we tried going everywhere to find a place and just kept coming up empty handed. However, from day one, ...
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“They always side with the landlord....”

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Aug 22,2019
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By: 'David'
Aug 22,2019
1 people found
this helpful
They always side with the landlord, even when the landlord is clearly in breach of contract. Repair requests take forever to get resolved and you have to chase them constantly. Rude and threatening staff, worthy of a debt collection agent. I’m glad I’m ...
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“I rented through them for 5 years.Never get ......”

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Aug 21,2019
Minithumbdown
By: 'David'
Aug 21,2019
0 people found
this helpful
I rented through them for 5 years. Never get things resolved and they always side with the landlord. Repair requests take forever to get dealt with. Rude and threatening staff, worthy of a dept collection agency....
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“Awful experience...”

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Jul 05,2019
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Lynsey
By: 'Mif'
Jul 05,2019
0 people found
this helpful
Awful experience. Never ever trust them if you are looking to rent a property. Hopeless. Don't expect your deposit back once you have given them. No matter how you clean the property before leaving they won't give you back. Always biased and takes landlord side....
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“We lived in a property at Pembroke Street for more ......”

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Mar 12,2019
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By: 'Zhi'
Mar 12,2019
0 people found
this helpful
We lived in a property at Pembroke Street for more than 3 years, we planned to move out 16th of last December, but the agency told us we must pay rent to the end of December, so we paid whole month rent, then in November we ...
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Comment on agent fees
Bad
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“Fantastic service...”

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Apr 25,2018
Minithumbup
By: 'Amy'
Apr 25,2018
0 people found
this helpful
Letters of Distinction were incredibly helpful in assisting me and my friend in renting our first property. They were always easy to get in contact with and were quick to offer any help that was needed. We were able to move in a month and ...
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“Terrible service for renters.Maryam was unhelpful, failed to take ......”

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Oct 31,2017
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By: 'Still'
Oct 31,2017
0 people found
this helpful
Terrible service for renters. Maryam was unhelpful, failed to take any responsibility or ownership of a dispute I had, despite me emailing at least 3 times over 6 months asking for a resolution. I have still not had my deposit or rental overpayment returned, despite being officially ...
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Comment on agent fees
I have yet to receive my overpayment or deposit, and they claim it takes them 10 working days to process after they have resolved any queries. Under the TDS guidelines they should return the deposit within 10 days
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“My experience with Letters of Distinction has been the most ......”

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Aug 17,2017
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By: 'Jo'
Aug 17,2017
2 people found
this helpful
My experience with Letters of Distinction has been the most stressful, upsetting time I have ever encountered. The administration fees are ridiculously high, for example, if you choose to renew your tenancy, you must pay 60.00. From the start of my tenancy, I was made to ...
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Comment on agent fees
The fees are unnecessarily high
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“I would not give Letters of Distinction 1 star however this ......”

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Jul 26,2017
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By: 'Jasmine'
Jul 26,2017
1 people found
this helpful
I would not give Letters of Distinction 1 star however this was necessary to leave this review. What can I say about letters if distinction? Should you wish to use an unorganised, unhelpful, rude and extortionately priced letting agent you've come to the right place! I ...
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Comment on agent fees
The fees are astonishing, to change the date on signing my tenancy agreement a couple of hours later would have been an additional fee of £50, to change a number in a diary...
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By: Francesca McCarthy
Jul 26, 2017
View all comments (1)
Dear Jasmine I have investigated your complaint and wanted to come back to you as soon as possible to address your comments. I would have liked the option to respond to this directly but unfortunately this is the first I have heard of your dissatisfaction of our service following you vacating the premises. When signing for a rental we can never absolutely assure that something will be long term, the truth is that people do generally stay within the building you were living for long er te ...

“I rented a house that was managed by letters of ......”

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Mar 22,2017
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By: 'PoorYorkie'
Mar 22,2017
2 people found
this helpful
I rented a house that was managed by letters of distinction which means I had no contact with the owner of the house. The reason I give a low rating for this agency is because of the amount of money I basically threw down the ...
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Comment on agent fees
Bad, very high fees. Some fees are not listed in tenancy pack like deposit admin fees.
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By: Francesca McCarthy
Mar 30, 2017
View all comments (1)
Thank you for your feedback, we absolutely take all comments on board and whilst I am of course disappointed that the feedback is negative I wanted to take the time to go through this and address your concerns. I would have liked the opportunity to discuss the comments with you directly but unfortunately no name has been left. In terms of fees we conduct regular checks on other agents to ensure that we are competitively priced. We do pride ourselves on a fair and transparent fee structure and a ...

“Not so helpful and heard lots that they DONT give ......”

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Oct 18,2016
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By: 'Crooks'
Oct 18,2016
2 people found
this helpful
Not so helpful and heard lots that they DONT give back your deposit even when apartment has been professionally cleaned .... so many past Tenants have been STUNG! Not getting all deposit back. You wouldn't mind but you work hard for that money they whisk away ...
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Comment on agent fees
BAD - £60 for renewal? It's a sub standard letter on PC that needs one touch of button! Pfffttt! Robbing sods ...
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By: Francesca McCarthy
Mar 30, 2017
View all comments (1)
Thank you for your feedback, apologies for the delay in response but this review had not been seen until now. There is a great deal of administration that is involved within the renewal process which is why there is a charge for this service, in comparison to other agents we do regularly check and our fees are lower than average. Within the application pack that you sign prior to proceeding with the tenancy it does clearly state every charge within a table to include a clear breakdown on every f ...

“Great experience. Everything was very quick and easy. The team ......”

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Sep 19,2016
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Rebecca
By: 'Adriana'
Sep 19,2016
3 people found
this helpful
Great experience. Everything was very quick and easy. The team very friendly and they did everything to please both parts. I would highly recommend this agency to everyone who wants to move quick and without much effort. They help you with everything. Thank you Letters ...
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Comment on agent fees
Good
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“Fantastic service from a very professional organisation with great attention ......”

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May 11,2016
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Brigitte
By: 'Andrew'
May 11,2016
4 people found
this helpful
Fantastic service from a very professional organisation with great attention to detail and customer service paramount. Nothing was to much trouble and everything dealt with positively, efficiently and courteously. Highly recommended....
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Comment on agent fees
Better than some
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“An incredible team of professionals. Very fair and decent with ......”

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May 05,2016
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Becky
By: 'Letters'
May 05,2016
4 people found
this helpful
An incredible team of professionals. Very fair and decent with and even handed approach towards tenants/landlords. Any property issues are dealt with in a timely manner. This York based company are highly recommended. Becki Bulmer and Francesca McCarthy are stars!...
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Comment on agent fees
good
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“Awful experience. Never ever trust them if you are looking ......”

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Mar 28,2016
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By: 'Imy'
Mar 28,2016
3 people found
this helpful
Awful experience. Never ever trust them if you are looking to rent a property. Hopeless. Don't expect your deposit back once you have given them. No matter how you clean the property before leaving they won't give you back. Always biased and takes landlord side....
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“Having used this agency for 7 years, have once again found ......”

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Mar 18,2016
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Brigitte
By: 'J&J'
Mar 18,2016
3 people found
this helpful
Having used this agency for 7 years, have once again found their service admirable. Quick to find new and suitable tenants plus staff and management contractors always obliging....
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Comment on agent fees
Fees are fair and competitive.
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“I have used Letters of Distinction for many years now ......”

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Feb 24,2016
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Francesca
By: 'PeteSh'
Feb 24,2016
3 people found
this helpful
I have used Letters of Distinction for many years now and have always been happy with their dedication, professionalism and ability to provide good quality tenants for my properties....
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Comment on agent fees
Reasonable
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“Friendly staff who were brilliant at keeping in touch throughout ......”

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Feb 23,2016
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Francesca
By: 'Laura'
Feb 23,2016
3 people found
this helpful
Friendly staff who were brilliant at keeping in touch throughout the process. Reasonable fees, everything done properly and we were fully informed along the way as we were first time renters. Would recommend to anyone moving into the area....
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Comment on agent fees
Reasonable fees
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“As new Landlords Letters took all the stress out of ......”

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Feb 01,2016
Minithumbup
By: 'Jeremy'
Feb 01,2016
3 people found
this helpful
As new Landlords Letters took all the stress out of letting our property. We have found all the staff to be professional, friendly and reassuringly efficient....
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Comment on agent fees
We haven't much experience but on first impressions we thought their fees were very reasonable.
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“Letters of Distinction are top notch. Sophie has really made ......”

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Nov 26,2015
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Sophie
By: 'Thanos'
Nov 26,2015
3 people found
this helpful
Letters of Distinction are top notch. Sophie has really made the experience trouble-free and saved us a lot of the moving stress. She is very professional, organised, and considerate. We would recommend them to anyone looking for a house in York and will absolutely continue ...
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“I highly recommend Letters of distinction as a real estate ......”

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Oct 01,2015
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Scott
By: 'Anna'
Oct 01,2015
3 people found
this helpful
I highly recommend Letters of distinction as a real estate agency. They are efficient and nice. Everything was done in a timely manner (only seven days between the visit of our place and us moving in.) Scott, whom we've been in contact with most of ...
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“I dealt with Letters of Distinction when I needed a ......”

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Sep 28,2015
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Becky
By: 'Jay'
Sep 28,2015
3 people found
this helpful
I dealt with Letters of Distinction when I needed a short term let whilst trying to find a property to buy. They were very professional from start to finish and would recommend them. Very thorough upon entry and leaving the property. Becky was lovely to ...
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“Letters of Distinction have managed my property seamlessly for 7 years. ......”

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Aug 10,2015
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Francesca
By: 'Dr'
Aug 10,2015
3 people found
this helpful
Letters of Distinction have managed my property seamlessly for 7 years. They have always been there to answer any questions and have demonstrated the highest level of professionalism, integrity and customer service I have ever experienced. I have felt extremely confident and relaxed knowing that my ...
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“Francesca has been very helpful throughout setting up my tenancy, ......”

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Jul 31,2015
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Francesca
By: 'Jodie'
Jul 31,2015
3 people found
this helpful
Francesca has been very helpful throughout setting up my tenancy, always available to answer my many questions! She is very friendly and knowledgable, the company is very professional and I would highly recommend them!...
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“Letters of Distinction have been my letting agent for 4 years ......”

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Jul 22,2015
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Sophie
By: 'Shona'
Jul 22,2015
3 people found
this helpful
Letters of Distinction have been my letting agent for 4 years now. I would have no hesitation in recommending them. They have been great at finding reputable tenants, which to me is most important making the rest of their superb service a real bonus. Scott deserves ...
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Comment on agent fees
Reasonable
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“Letters of Distinction have acted as our letting agents for ......”

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Jul 16,2015
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Francesca
By: 'P'
Jul 16,2015
2 people found
this helpful
Letters of Distinction have acted as our letting agents for two years now. We have had one change of tenant in that time and everything has always gone perfectly smoothly. It is so good to deal with Agents who are so professional, immediately do what ...
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Comment on agent fees
These are fair
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“Letters of Distinction has been managing our apartment in York ......”

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Jun 26,2015
Minithumbup
By: 'Patricia'
Jun 26,2015
2 people found
this helpful
Letters of Distinction has been managing our apartment in York for 10 years. The occupancy rate has been very high with only a few weeks during that period without a tenant. Four years ago we retired to New Zealand, which is about the furthest civilised point ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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