100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Jun 30,2014
Jun 30,2014
1
people found
this helpful
this helpful
What a nightmare! We bought the property through the agent, which was a turbulent enough experience, but putting it down to the fact that it was a repossession gave them the benefit of the doubt and used them for managing the property....oh dear....the most annoying thing about the agent was the lack of communication and when there was communication it was inefficient, for example I would get an email from Sue who is sitting in the managing office (up north somewhere- she has no real clue about the property) but she would ask me to ring a security office to order a new fob for the property parking, yet, the security firm told me that my agent must ring them as I could be anyone off the street! And what exactly was I paying management fees for? if I have to do chasing up of things like that or even some final bill reminders from before the property was in my possession which I was totally unaware of- I thought the agent was supposed to contact all utilities. When the old tenant handed in his notice, I received no notification about any prospective tenant and fed up with the lack of communication rang up Chris to say I want to take my property off with Connells. Only to be told Connells have accepted a deposit and just got back reference checks?!!? Anyhow, frustrated with the agent I wanted to be rid of dealing with lettings there, so the final blow was being bullied into paying back the prospective tenants deposit (which was paid to Connells and I haven't received a penny of in my account) Chris said we were legally required to pay this. Due to a death in the family I just couldn't be bothered to chase this up or look into the legalities.
One thing is certain, I will not be dealing with Slough branch of Connells for lettings! The lack of respect and customer care just proved I was nothing more then a cheque!
I've since moved to a smaller independent agent and couldn't be happier! I think just because they have been in the industry for while doesn't mean you can totally trust them. I felt let down and out of pocket.
One thing is certain, I will not be dealing with Slough branch of Connells for lettings! The lack of respect and customer care just proved I was nothing more then a cheque!
I've since moved to a smaller independent agent and couldn't be happier! I think just because they have been in the industry for while doesn't mean you can totally trust them. I felt let down and out of pocket.
What agent could do to change your mind?
Better communication, being honest and showing some respect. To back up legal claims in writing. To have managing personnel in the same city as the properties they manage as opposed to having Chris based in the slough office and then queries being sent to me from some other office.Attached Filesnbsp;
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Latest Reviews
5th May 2021
reviewed by 'Steph'
8th Feb 2019
reviewed by 'BKendrick'
10th Oct 2018
reviewed by 'Maria'
5th Jan 2018
reviewed by 'Samiya'
5th Jan 2018
reviewed by 'Naverooni'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £150,000 | £256,000 |
| Lettings | 100% | 60% | £750 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 1 | 4 | 0 | 3 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 05,2021
May 05,2021
0
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Amarit was very helpful. We previously went with another estate agents and got messed about. Amarit understood and got us moved in very smoothly with no false promises and kept us up to date with everything. Very happy with overall experience....
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Mar 04,2019
Mar 04,2019
0
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Anthony was helpful and professional and gave good service when required without being to intrusive.He succeeded when the market was less than easy....
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Comment on agent fees
Agreed
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Feb 08,2019
Feb 08,2019
0
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I had the pleasure of dealing with Beth when I recently let one of my properties. Beth made the whole process hassle free, and kept me informed at all stages of the process.
I would definitely recommend Beth to friends, and will not hesitate to ...
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Comment on agent fees
Fee was what was expected for the job.
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Oct 10,2018
Oct 10,2018
0
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Met Beth for a viewing and since then we had excellent communication, quick response to my enquiries. Beth created a friendly, helpful and understanding environment for me making me feel safe by her experience....
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Comment on agent fees
Reasonable
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Yes
Jan 05,2018
Jan 05,2018
0
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I sold my property through connells from the start anthony was very helpful always end of the phone when ever i needed to ask questions if not always called me soon as back..im grateful to anthony because sometimes i was stressed and upset he ...
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Comment on agent fees
Its fair because selling or buying is hard work...
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Jan 05,2018
Jan 05,2018
0
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Excellent service from start to finish. Anthony goes against the grain in providing a personal and caring attitude and is a valuable asset to the firm....
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Comment on agent fees
Average.
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Jan 04,2018
Jan 04,2018
0
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Anthony did a superb job of navigating my purchase and dealing with my solicitors who I will not be using again. Throughout the process Anthony diligently kept my informed and loaded with the vendor....
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Oct 08,2017
Oct 08,2017
0
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A big thanks to Harry and Anthony for our first house purchase.
Good customer service. Very supportive staff. Excellent Team....
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Sep 08,2017
Sep 08,2017
0
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Excellent service from start to finish. As a FTB unsure of the process, Harry supported me throughout, along with Richard Cleves Mortgage consultant, 10/10...
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Comment on agent fees
N/A
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May 02,2017
May 02,2017
1
people found
this helpful
this helpful
Worse state agent ever in the UK, staffs has no respect to there promise for calling back the clients, the staffs are very inefficient and worse of all is the manager Steven who dose not know any thing about his staffs and he is rubbish ...
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Comment on agent fees
Agent fees dose not correspond to their surface. Dr
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“Absolutely fantastic experience with Harry and Anthony (two extremely professional ......”
May 13,2016
May 13,2016
0
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Absolutely fantastic experience with Harry and Anthony (two extremely professional and courteous gentlemen) from Connells in Slough. My property sold quickly and For far more than I hoped; this company really knows what it is doing.
I had previously read some negative feedback on the ...
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Comment on agent fees
The fees were fixed and clearly discussed during the initial meeting. Excellent value; especially as my property sold for more than the initial asking price.
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Jul 30,2014
Jul 30,2014
2
people found
this helpful
this helpful
I registered with this agent to view properties...they were absolutely hopeless in contacting me with any information. I had to do continuous chase up regardless of my great position in terms of mortgage approval and also cash buyer. The name of the sales person ...
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Jun 30,2014
Jun 30,2014
1
people found
this helpful
this helpful
What a nightmare! We bought the property through the agent, which was a turbulent enough experience, but putting it down to the fact that it was a repossession gave them the benefit of the doubt and used them for managing the property....oh dear....the ...
read full review
read full review
What agent could do to change your mind?
Better communication, being honest and showing some respect. To back up legal claims in writing. To have managing personnel in the same city as the properties they manage as opposed to having Chris based in the slough office and then queries being sent to me from some other office.Attached Filesnbsp;
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Apr 17,2012
Apr 17,2012
7
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Brief Detail as Below.
I am first time property buyer and the property I was buying through
Connells Estate Agent in Slough. I started my paperwork on 28Feb12. At
the time of starting paperwork they advised me to do your paper as
early as possible, ...
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What agent could do to change your mind?
1- Get me the Property or 2-Refund all of expenses (Agent/Solicitors Fee)Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Estate Agent in SL1 
