100% sales valuation accuracy
75% sales fee satisfaction
80% lettings valuation accuracy
82% lettings fee satisfaction
Jun 30,2014
Jun 30,2014
2
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this helpful
this helpful
My house eventually sold more than one year after it was placed on the market, and for £19 000 less than the original asking price.
When I instructed Reeds Rains to market the property for me, I said that I wanted to sell the property quickly. The asking price they suggested was £140-£150k, and I chose £143k as the lower end of that range - expecting someone might make an offer of, say, £139k.
I waited 8 months for my first offer. This was after me taking the initiative to reduce the price after 4 months, and again after another 4 months. I visited the property in October, and it was very clear that work needed to be done to attract a buyer - so I got £2000-worth of interior and exterior work done on the property.
An offer came in well below the now-reduced asking price, and I accepted in part because I was told that the buyer would aim to complete within 6 weeks. It took 16 weeks - despite both seller and buyer using agencies that Reeds Rains has a relationship with (solicitor, mortgage advisor). So I had 10 more weeks of Mortgage, Council Tax and Utility bills to pay. My expectation was that RR would help the sale go through in the planned time scale - but I am not aware that they did anything. I wouldn't feel so bad, if I had been informed of the delays - yet it was only when I chased things up that I got some information. The staff did a good job in the last week or so, but throughout the process I felt uninformed and that it would have been less work and stress if I had done it myself.
To summarise my complaints
(1) RR made a mistake in the suggested market price at the start
(2) RR failed to identify the obvious need to make some improvements
(3) RR failed to find anyone who would make an offer within £15 000 of the original asking price
(4) RR did nothing to help complete the sale in the planned timescale, and did not keep me adequately informed along the way.
Of course, I appreciate that the market changes, and unexpected delays can come in. But that does not excuse not keeping me informed, and the size of the misjudgment in selling price (and failure to act as it continued to not attract a buyer) is not the expert service I was expecting to be paying £2000+ for.
When I instructed Reeds Rains to market the property for me, I said that I wanted to sell the property quickly. The asking price they suggested was £140-£150k, and I chose £143k as the lower end of that range - expecting someone might make an offer of, say, £139k.
I waited 8 months for my first offer. This was after me taking the initiative to reduce the price after 4 months, and again after another 4 months. I visited the property in October, and it was very clear that work needed to be done to attract a buyer - so I got £2000-worth of interior and exterior work done on the property.
An offer came in well below the now-reduced asking price, and I accepted in part because I was told that the buyer would aim to complete within 6 weeks. It took 16 weeks - despite both seller and buyer using agencies that Reeds Rains has a relationship with (solicitor, mortgage advisor). So I had 10 more weeks of Mortgage, Council Tax and Utility bills to pay. My expectation was that RR would help the sale go through in the planned time scale - but I am not aware that they did anything. I wouldn't feel so bad, if I had been informed of the delays - yet it was only when I chased things up that I got some information. The staff did a good job in the last week or so, but throughout the process I felt uninformed and that it would have been less work and stress if I had done it myself.
To summarise my complaints
(1) RR made a mistake in the suggested market price at the start
(2) RR failed to identify the obvious need to make some improvements
(3) RR failed to find anyone who would make an offer within £15 000 of the original asking price
(4) RR did nothing to help complete the sale in the planned timescale, and did not keep me adequately informed along the way.
Of course, I appreciate that the market changes, and unexpected delays can come in. But that does not excuse not keeping me informed, and the size of the misjudgment in selling price (and failure to act as it continued to not attract a buyer) is not the expert service I was expecting to be paying £2000+ for.
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Opening Hours
Address
Reeds Rains
Unit 3, 81\/83 New Elvet
Durham
County Durham
DH1 3AQ
0191 384 1222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 75% | £61,500 | £370,000 |
| Lettings | 80% | 82% | £325 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 2 | 4 | 2 | 2 | 2 | 1 | 0 | 3 | 0 |
Areas covered
- DH1
- DH7
- DH2
- DH3
- DH5
- DH6
- DH4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 10,2024
Sep 10,2024
0
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Reeds Rains have been amazing! I’ve had a really difficult time this year and they have helped to take the pressure off hugely. I have owned my own home before now and dealt with several different Estate agents before. I was renting through Reeds ...
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Jun 13,2024
Jun 13,2024
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I highly recommend using Reeds reigns estate agents
A gentlemen named Tony hunter has been dealing with the sale of my property always kept me updated And very organised my property is now sold very quickly thanks again Tony!...
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Mar 27,2024
Mar 27,2024
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Fantastic help
Sarah Maddison was fantastic help at helping us find a place to rent, thought the prices of tenancy and even after...
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Jun 26,2023
Jun 26,2023
1
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Reeds rains is the worst agency I have ever come across. They don't fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you ...
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Attachments
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Jun 23,2022
Jun 23,2022
1
people found
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We moved into a house that was filthy and had to speak with multiple folks to get the house cleaned. Post-moving in, any issues that arose took months to resolve. They don't even respond to emails for months. Very poor service....
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Mar 31,2019
Mar 31,2019
1
people found
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this helpful
Reeds Raines lettings are using a company called The Dutton Group for repairs to Fully managed property they are expensive I was quoted £264 for some repairs I insisted on a quote from a local trader which came in at £94.00 they are not getting best value ...
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Comment on agent fees
Reasonable
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Nov 27,2017
Nov 27,2017
1
people found
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I really appreciate the Durham branch and it's helpful staff , especially Christine. Both my partner and myself work full time and have 2 kids, buying a house would not have been possible without Christine. She worked around our busy schedule and responded to queries at odd ...
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Comment on agent fees
Worth every penny
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Nov 19,2017
Nov 19,2017
1
people found
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You could not ask for more for the bomb shell I landed in Christine Parkin's lap. Christine was never detached from work she always tried her hardest in the end we got there.
Peter O'Connor☺ the bungalow...
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Comment on agent fees
Average
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Sep 26,2017
Sep 26,2017
1
people found
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Having just purchased our first home in our fifties, we were very happy with the help from all the RR staff, in particular Claire who kept us informed and explained things in layman's terms all the way through. Thankyou...
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Sep 20,2017
Sep 20,2017
0
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Ashley brought enthusiasm, energy and efficiency to the Crook branch during his period of temporary management and kept in touch afterwards. His hard work resulted in three of our properties being rented out to good tenants and his advice was invaluable. We were sad to ...
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Comment on agent fees
The fees were in line with the good service received.
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May 18,2017
May 18,2017
0
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Staff are very helpful & professional. My two buy to let properties are fully managed by reed rains.
Staff are very supportive and they know their work. Specially Lauren Alderson was very helpful through out the process. She let my house in two days. Their tenant ...
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Feb 13,2017
Feb 13,2017
0
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This sale was really tough and stressful, luckily claire at reeds rains in durham was an absolutle star throughout, constantly chased everyone involved and kept us updated. Really couldnt ask for a better estate agent and would recommend both claire and reeds rains to anyone!...
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Comment on agent fees
Fees are reasonable, not cheap, but not overpriced either
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May 11,2016
May 11,2016
2
people found
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this helpful
Living in Australia really appreciate Ashley's promptness, have had several other agents in the past, he is far the most orgainsed and on purpose....
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Comment on agent fees
About average.
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May 09,2016
May 09,2016
0
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There was a difficulty initially, small but important to me, but it was solved quickly so didn't become a problem.
Subsequent to the initial six-month period, I have been accorded credit and credibility in line with my professional status and, with the pro-active approach of ...
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Comment on agent fees
n/a
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May 09,2016
May 09,2016
1
people found
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this helpful
Sold my house within 2 weeks they negotiated a acceptable offer. Would use again and recommend to any of my friends and family....
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Comment on agent fees
get what you pay for.
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Jun 12,2015
Jun 12,2015
0
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Used Reed Rains for a re-mortgage as they had been recommended by a friend and found their service and staff very efficient. The office is a friendly relaxed environment despite everyone being busy. Good communication although we did hit a few hitches along the way ...
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Comment on agent fees
‚£500 for a re mortgage I found to be rather excessive !
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Dec 31,2014
Dec 31,2014
0
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Faultless service from a well managed office- able to negotiate terms and agree service level from agent in advance with very efficient processing of Tenant application, appropriate referencing and good communication. Property let within 24 hours of appearing on Rightmove with agent negotiating to achieve a ...
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Jun 30,2014
Jun 30,2014
2
people found
this helpful
this helpful
My house eventually sold more than one year after it was placed on the market, and for £19 000 less than the original asking price.
When I instructed Reeds Rains to market the property for me, I said that I wanted to sell the property quickly. The ...
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Apr 29,2014
Apr 29,2014
1
people found
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Excellent service and correspondence from Vicky. Handled the move out process great and everything went through smoothly. Always at the end of the phone and returned my calls or e mails on the same day. Cant thank you enough for making a stressful time stress ...
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Jan 10,2014
Jan 10,2014
2
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As a landlord using reeds rains (have just sold property using them too but i won't go into that, its a whole other story) i wholeheartedly agree with 'Dansal coovell' there was never any indication of the condition of the property, they said they did 3 ...
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Last updated at 12:08 PM 21/11/2018 by allAgents
