78% sales valuation accuracy
86% sales fee satisfaction
Apr 27,2011
Apr 27,2011
2
people found
this helpful
this helpful
Do not use this agent! Despite advice from friends we opted to use Fulfords to advertise and manage our rental apartment. We should have smelled a rat when their rental estimate came in over £100/month higher than the other (more reputable) agent. We were given assurance that the apartment would be rented within 2 weeks and would be snapped up in the current market.... sadly not. The photos taken by the agency were drab and lifeless and key pieces of information were omitted from the description. 6 weeks went by with only two text messages from Fulfords saying that viewings had been arranged. When we phoned them up it transpired that over 13 people had been to view the apartment and that they had (unsurprisingly) thought that it was over-priced, and (even worse) would have accepted a slightly lower rent - at no point did they contact us to say that a reduction of £25-50/month would have resulted in a tenancy.
We finally lost patience with their appalling attitude and pushy manner on the phone so took our business elsewhere. Within 2 weeks the apartment was rented out by the other agent with no problems whatsoever; the photos, presentation, advertisements and service provided by the other agency were excellent and their professionalism has gone some way to restoring my confidence in the industry.
The nail in the coffin occurred when we attempted to take back the 2 sets of keys from Fulfords..... They could only find one set and, when I insisted that they pay up for the replacement set (or to change the lock on the main door), the agent smugly replied that I couldn't prove that they had taken possession of the keys and where was the 'signed proof' that they had taken 2 sets. I was exasperated that an agent that we had trusted with the care of our flat could be so negligent and careless with its security.
Lesson learnt..... please please don't make the same mistake.
We finally lost patience with their appalling attitude and pushy manner on the phone so took our business elsewhere. Within 2 weeks the apartment was rented out by the other agent with no problems whatsoever; the photos, presentation, advertisements and service provided by the other agency were excellent and their professionalism has gone some way to restoring my confidence in the industry.
The nail in the coffin occurred when we attempted to take back the 2 sets of keys from Fulfords..... They could only find one set and, when I insisted that they pay up for the replacement set (or to change the lock on the main door), the agent smugly replied that I couldn't prove that they had taken possession of the keys and where was the 'signed proof' that they had taken 2 sets. I was exasperated that an agent that we had trusted with the care of our flat could be so negligent and careless with its security.
Lesson learnt..... please please don't make the same mistake.
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Latest Reviews
26th Jan 2021
reviewed by 'Simon'
9th Dec 2020
reviewed by 'Tracey'
5th Oct 2020
reviewed by 'Lynda'
9th Jan 2017
reviewed by 'Nothappywithfulfords'
19th Aug 2016
reviewed by 'Sherman'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 78% | 86% | £149,000 | £270,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 14 | 0 | 8 | 0 | 0 | 2 |
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Jan 26,2021
Jan 26,2021
1
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Fulfords Plymstock office have been fantastic as the agents for the property we have just exchanged contracts on with Kerry being our main contact. It was not straight forward but Kerry kept us full updated on progress and assisted as far as possible despite the ...
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Dec 09,2020
Dec 09,2020
0
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Fulfords are very helpful and friendly ,especially Leah at the Plymstock Branch . I was kept up to date with all new propertys that came on the market when i was looking for a place to buy ....
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Oct 05,2020
Oct 05,2020
0
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From the moment I decided to go with Fulfords I felt at ease and confident in there ability and professional attitude. The whole team made me feel welcome and nothing was too much trouble. Even photocopying and sending information through to solicitors. Kerry also found ...
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Jan 09,2017
Jan 09,2017
4
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Had a viewing arranged on a house, 3 hours before the viewing I was called to say that it had sold and the viewing is now cancelled. Bare in mind we were told that we had the first viewing....
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Na
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Sep 02,2016
Sep 02,2016
0
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Kerry and the whole team provided an excellent service. The communication via email, text and phone was also excellent and we were kept informed of all developments at all times. A very friendly and professional approach....
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Aug 19,2016
Aug 19,2016
0
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Kerry has been an absolute pleasure to deal with, I would highly recommend her and the other members who helped with the sale of my house without hesitation. Always professional and very supportive. Always gave feedback on viewings within 24 hours or less. All members of ...
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Dec 31,2014
Dec 31,2014
0
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The whole team were very helpful and very professional at all times providing a very personal service. They always kept me up to date and maintained excellent communication throughout the whole process which had difficulties along the way. Communication is a very strong point of ...
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Dec 22,2014
Dec 22,2014
0
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Excellent communication, nothing was too much trouble from photocopying to sending details to solicitors...
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Nov 21,2014
Nov 21,2014
0
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I sold my property through Fulfords and the service I received was excellent from start to finish. I was kept informed at each stage. I was told when people were coming to view the property well in advance. I was then texted to confirm and ...
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Oct 03,2014
Oct 03,2014
0
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Kerry was possibly the most customer oriented person i have ever come across,she was always contactable always very positive and friendly either on the phone or face to face. She was very efficient and profesional and a pleasure to do business with.Charlotte was ...
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Oct 01,2014
Oct 01,2014
0
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We found the team at Fulfords to be very professional and friendly. They kept us well informed of the progression of the sale. Kerry was our main contact in the office and we cant not thank her enough for all her hard work in the ...
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Sep 21,2014
Sep 21,2014
0
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Very happy with the service from Fulfords, Wesley and the team were very helpful and professional. Our house sold extremely quickly with Fulfords after being on the market for quite a while with another agent. I would definitely recommend them to others....
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Aug 31,2014
Aug 31,2014
0
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Wesley was initially our main contact. He talked us through the whole process and came up with a realistic valuation and we achieved a quick sale. Unfortunately we hit quite a few snags along the way including the loss of the house we were buying, ...
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Jul 10,2014
Jul 10,2014
0
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On first meeting Sarah for my valuation I was met with a very friendly ,warm positive character and instantly felt at ease. I will admit to feeling quite shocked and delighted with the valuation and was amazed that within a few days my house sold ...
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Jun 24,2014
Jun 24,2014
0
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We sold our property in plymstock and throughout the process we felt fully supported and advised by Fulfords. I would particularly like to thank Kerry who regularly kept us updated at the start of the process providing us with honest feedback as the process continued, ...
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Jul 11, 2014
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(1)
Mr Graham
Thank you for the great feedback and review of my team. It is nice to know people appreciate what we do. Drop into the office anytime you are passing.
Thanks for choosing Fulfords
Wesley and the Plymstock Team ...
Jun 17,2014
Jun 17,2014
0
people found
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Thanks to all the team for their expertise and professionalism, especially Kerry who has been there every step of the way during the sale of my property. I will certainly come back to Fulfords in the future should I need their services again. Thanks again ...
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Jul 02, 2014
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(1)
Jacqui, Thank you for the lovely review. We would be so glad to help you anytime with future house sales. just pop in and see us.
kind regards
Wesley and Team Fulfords ...
Jun 14,2014
Jun 14,2014
0
people found
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Kerry promised to find the property we were looking for, and came up trumps. Her vivacious personality, and determination to find what we wanted was everything You need in an estate agent. Kerry was friendly, polite, helpful but above all, treated us like a friend, ...
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May 12,2014
May 12,2014
0
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A Five star service provided by Wesley and his team at the Plymstock Broadway Branch. This is the third time I have used the team for the selling of my properties. The service is most professional,which combined with the constant updates and personal touch ...
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Jun 04, 2014
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(1)
Thanks for those nice comments Roger. The staff love looking after you and please pop in anytime you are down The Broadway.
Kind regards
Wes, Sarah, Kerry, Charlotte, Lizzie and Rebecca ...
Apr 22,2014
Apr 22,2014
0
people found
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We felt that we were not getting anywhere with our existing agent who appeared to not try very hard as we only had less than 6 viewings in nearly 12 weeks - we had heard a lot of good things about Fulfords and decided to try them ...
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Apr 07,2014
Apr 07,2014
0
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Moving can be a very stressful time especially when working full-time and dealing with the sale of one's own property but having come across Kerry Slade from Plymstock we were nothing short of up lifted and filled with hope that we would indeed find the ...
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Apr 17, 2014
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Mr & Mrs K
Thank you for the loveley feedback about your dealings with Kerry Slade, a valuable member of Fulfords Plymstock. Her enthusiasm for the job and to deliver first class customer service certainly is something which sets us apart from the other agents.
wishing you the very best for the future
regards
Wesley Sinnamon
Branch Manager ...
Apr 05,2014
Apr 05,2014
0
people found
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What a fantastic team, they helped us through every step of the buying process with everything explained in detail. nothing was to much trouble for them. From arranging the mortgage within the branch to allowing us to have viewings at short notice so that we ...
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Apr 14, 2014
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Mr & Mrs Murphy
Thank you so much for the feedback. We hope you and your family are really happy in your new home.
kind regards
Team Fulfords ...
Mar 26,2014
Mar 26,2014
0
people found
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I have bought many properties and one of my frustrations has been lack of communication between staff within an agency, which is simply not the case here. Everyone you speak to at Fulfords knows the up-to-date information regarding the purchase. Not only are they knowledgeable ...
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Apr 04, 2014
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Mr Burrows
Thank you for the feedback. We hope you, your wife and immeninet family settle in well. please pop into the office any time you are dropping by The Broadway.
regards
All The Team at Fulfords Plymstock ...
Feb 20,2014
Feb 20,2014
0
people found
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We sold our house through Fulfords in Plymstock in September 2013. From beginning to end we found the whole team to be very professional, helpful and extremely good at keeping us up to date with progress of our sale. They were in constant contact with us ...
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Mar 01, 2014
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Dear Mr & Mrs O'Leary, Thank you for the review of my team. We love our job and glad it shines through. We hope your new home will be full of happy memories and woulkd like to thank you for choosing Fulfords to sell your home.
Kind Regards
Wesley, Sarah, Kerry, Charlotte and Elizabeth ...
Dec 16,2013
Dec 16,2013
2
people found
this helpful
this helpful
I Viewed a property Firstly with Bradleys and later with Fulfords when we decided to make an offer Fulfords told us that because we first viewed with Bradleys we needed to go back to them as we first viewed it through them, Blimey I thought (...
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Feb 05, 2014
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Dear Toby, I have been an estate agent for 12 years and never been accused of this. The facts are the vendor came to see me on sat 7th dec and said they had an offer from you but wanted more. I told them to ask you for more. I recieved a call from a potential buyer at 9.15am on monday the 9th Dec and booked a viewing for Friday the 13th Dec as that was the earliest day they could do. The vendor called me later that morning, said they had accepted the offer but wanted the viewing to go ahead as t ...
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