50% lettings valuation accuracy
44% lettings fee satisfaction
Jun 25,2014
Jun 25,2014
1
people found
this helpful
this helpful
o Had to call the office in order to get the feedback for the application process 3 days after application was made as the office didn't call me back for it.
o Called the office 4 times prior to signing the contract in order to be informed of time schedule to pick up the keys, sign the contract and inventory and every single time I was given no information and just a promise of a call back that never happened
o Had to go to the office without an appointment on Monday the 2nd of June at 10:00 as no feedback was given and that was the agreed date of moving.
o During the contract signing with Ryan (admin) he was not aware of whereabouts of the keys nor he knew when I would be able to get into the property, I was then advised that the gas certification was still due. I was given a time of 12:00 to be at the property for the keys. Left the office.
o 15 minutes after leaving the office I was called by the Branch and told to be at the property as soon as possible as they had a contractor in the property with the key and I should go there and have them handed over to me while the contractor performed the gas checks, for my surprise the contractor was at the property but he too was waiting for the key. Calling the branch I was told that there was a miscommunication between Martin (branch manager) and the contractor and that the keys were actually at the office. For that reason I had to wait about one hour outside the property so the contractor would go back to the office, sign out the keys and come back at the property. I also had to wait for the contractor performing his job during my personal time, that wasn't previously agreed.
o During Contract signing I asked Ryan if the fridge and freezer were already installed on the property as promised by Steve and I have been told that they knew nothing about it and they've assumed so.
o When entering the property I confirmed that it has no fridge or freezer installed. This was expected as I had clearly stated to Steve, at y first visit to the property, that the property didn't interested me without it. Steve then said that a fridge/freezer or both would be installed prior to my move. I stressed with him several times that I wouldn't take the property otherwise and I was assured that this wouldn't be a problem. On that moment he even mentioned that he had other properties were he could shift around the white goods to this one. To be honest I didn't care where it came from as long as it was done but it wasn't done and the property have never received the white goods as promised.
o I have called the Branch several times on the last week, I've spoken with Darren several times and on all these calls I have only received the following info: ¢â‚¬Å“I will talk to Martin and call you back after¢â‚¬Â. I have never received a call back from Darren or anyone in the office.
o I've texted Steve about the problem and got no feedback neither.
o 10/06/14, I've visited the branch one more time as phone calls do not work in this branch, to my surprise the first feedback I had was that the branch would give me the landlord's contact details for me to deal with the problem. Note: I've never had any agreement with the landlord, all the information came from Martin & Co. After stating that I've been told that Steve (not present) never made such promise to me and the only thing he ever said was that he would contact the landlord and make the request. Not only this is untrue, he did made is as a promise, he never mentioned the landlord on our conversations. He also never came back to me before I've signed the contract in order to inform that he wasn't able to fulfill his promise.
o Right now I am stuck in an apartment for the past 8 days without food as I've been pushed around by the people of this branch without a the promised nor with a definite response for it.
o Today, 8 days after moving, was also the first time I've seen/received the inventory. By the way I did receive it only because I went to the office, otherwise id probable would have never seen it.
o I've also have been informed on the 2nd of June that martin & Co. were the ones managing the property by the branch manager. I've also got the information form the landlord today that they do not manage this property.
I question if the people in this branch have the competence to be Managing/Working within the property market. I also question their sales methods that are unethical to say the least.
o Called the office 4 times prior to signing the contract in order to be informed of time schedule to pick up the keys, sign the contract and inventory and every single time I was given no information and just a promise of a call back that never happened
o Had to go to the office without an appointment on Monday the 2nd of June at 10:00 as no feedback was given and that was the agreed date of moving.
o During the contract signing with Ryan (admin) he was not aware of whereabouts of the keys nor he knew when I would be able to get into the property, I was then advised that the gas certification was still due. I was given a time of 12:00 to be at the property for the keys. Left the office.
o 15 minutes after leaving the office I was called by the Branch and told to be at the property as soon as possible as they had a contractor in the property with the key and I should go there and have them handed over to me while the contractor performed the gas checks, for my surprise the contractor was at the property but he too was waiting for the key. Calling the branch I was told that there was a miscommunication between Martin (branch manager) and the contractor and that the keys were actually at the office. For that reason I had to wait about one hour outside the property so the contractor would go back to the office, sign out the keys and come back at the property. I also had to wait for the contractor performing his job during my personal time, that wasn't previously agreed.
o During Contract signing I asked Ryan if the fridge and freezer were already installed on the property as promised by Steve and I have been told that they knew nothing about it and they've assumed so.
o When entering the property I confirmed that it has no fridge or freezer installed. This was expected as I had clearly stated to Steve, at y first visit to the property, that the property didn't interested me without it. Steve then said that a fridge/freezer or both would be installed prior to my move. I stressed with him several times that I wouldn't take the property otherwise and I was assured that this wouldn't be a problem. On that moment he even mentioned that he had other properties were he could shift around the white goods to this one. To be honest I didn't care where it came from as long as it was done but it wasn't done and the property have never received the white goods as promised.
o I have called the Branch several times on the last week, I've spoken with Darren several times and on all these calls I have only received the following info: ¢â‚¬Å“I will talk to Martin and call you back after¢â‚¬Â. I have never received a call back from Darren or anyone in the office.
o I've texted Steve about the problem and got no feedback neither.
o 10/06/14, I've visited the branch one more time as phone calls do not work in this branch, to my surprise the first feedback I had was that the branch would give me the landlord's contact details for me to deal with the problem. Note: I've never had any agreement with the landlord, all the information came from Martin & Co. After stating that I've been told that Steve (not present) never made such promise to me and the only thing he ever said was that he would contact the landlord and make the request. Not only this is untrue, he did made is as a promise, he never mentioned the landlord on our conversations. He also never came back to me before I've signed the contract in order to inform that he wasn't able to fulfill his promise.
o Right now I am stuck in an apartment for the past 8 days without food as I've been pushed around by the people of this branch without a the promised nor with a definite response for it.
o Today, 8 days after moving, was also the first time I've seen/received the inventory. By the way I did receive it only because I went to the office, otherwise id probable would have never seen it.
o I've also have been informed on the 2nd of June that martin & Co. were the ones managing the property by the branch manager. I've also got the information form the landlord today that they do not manage this property.
I question if the people in this branch have the competence to be Managing/Working within the property market. I also question their sales methods that are unethical to say the least.
What agent could do to change your mind?
Better communication return of agent fees as they were plain incompetent at performing their workAttached Filesnbsp;
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Latest Reviews
19th Sep 2019
reviewed by 'martin'
20th Jun 2019
reviewed by 'martin'
4th Jun 2019
reviewed by 'Chidi'
24th Oct 2018
reviewed by 'OLUWASEUN!'
6th Sep 2017
reviewed by 'Jay'
Opening Hours
Address
Martin & Co
11 Waterloo Road
Wolverhampton
West Midlands
WV1 4DJ
01902 574910
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 44% | £450 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 2 | 11 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 19,2019
Sep 19,2019
0
people found
this helpful
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VERY POOR EXPERIENCE , THEY GOT ME A BAD TENANT , I HAD TO USE TWO
SOLICITORS TO GET THE TENANT OUT OF MY PROPERTY...
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Jun 20,2019
Jun 20,2019
1
people found
this helpful
this helpful
POOR SERVICE THEY TELL LIES TO YOUR FACE , IF YOU WANT A GOOD LETTING AGENT LOOK ELSEWHERE IN WOLVERHAMPTON...
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Jun 05,2019
Jun 05,2019
3
people found
this helpful
this helpful
I rented a property through Martin and Co Wolverhampton... they made up fake charges against me and tried to rob me of all of my £500 deposit! Out of principle and knowing that I was a good honest tenant I decided to fight this. I was ...
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Comment on agent fees
Fake charges
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Jun 04,2019
Jun 04,2019
0
people found
this helpful
this helpful
They were prompt and professional in their job. I felt reassured and safe with the staff. They also ensured timely delivery. Maria Garrido was sweet....
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Comment on agent fees
Good
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Jun 06, 2019
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(1)
Professional and prompt. Maria garrido is helpful any problems was resolved quickly ...
Oct 24,2018
Oct 24,2018
0
people found
this helpful
this helpful
Martin&co showed me different properties within the shortest period of time and got me exactly what i wanted . One of the staff member (Gareth) who took me around did a satisfactory job....
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Comment on agent fees
good
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Sep 06,2017
Sep 06,2017
2
people found
this helpful
this helpful
I have applied for house andpay the reference fee. Maria told me that house will be ready by end of September. so Maria phone me within 3 days and said its all ok and you pay deposit. When even not reference checkd. Now the house not ...
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Comment on agent fees
Verry bad
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Aug 16,2017
Aug 16,2017
2
people found
this helpful
this helpful
These are the worst estate agents I have ever dealt with. They are immature and inconsiderate. All the staff are young and unqualified to be in the positions they had been employed to do.They will try to grab as much money from you as ...
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Comment on agent fees
Bad
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Jun 13,2017
Jun 13,2017
1
people found
this helpful
this helpful
I paid £180 fees to go through references for a rental property. From the start there was excuse after excuse will the references we provided. They wanted a guarantor which we gave then they wanted an extra £2000 for security as neither me or my husband had ...
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Comment on agent fees
Bad
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Nov 09,2016
Nov 09,2016
3
people found
this helpful
this helpful
These guys are a complete waste of time. Keep advertising properties with photos that they have taken 10 years ago. No point in viewing the photos before booking as you would be wasting your time. Giving it a one star seems to much to be very ...
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Comment on agent fees
Pathetic
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Mar 26,2015
Mar 26,2015
2
people found
this helpful
this helpful
Worst real estate agent ever! I had a complete waste of time and money for an overpriced and insalubrious apartmeny....
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Dec 28,2014
Dec 28,2014
1
people found
this helpful
this helpful
The worst letting agents I've ever used. Their communication was appalling. We asked Martin & Co if we could decorate to which they said 'yes no problem, make the place into your home'. We started decorating and had a call from Martin & Co saying the landlord ...
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What agent could do to change your mind?
They need to learn how to communicate. They need facilities to pay by card. They need to understand that you cannot turn customers away during opening hoursAttached Filesnbsp;
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Dec 08,2014
Dec 08,2014
0
people found
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Amy has always acted with my best interests at heart and is reliable in maintaining contact via phone in order to communicate with myself and the tenant. She remains unflustered and positive in any situation. One needs patience and tenacity in the role of landlord ...
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Comment on agent fees
I am disappointed that I have to pay fees on change of tenant. I do feel that my tenant is getting a very good deal and will be looking for an increase if the tenant renews next year.
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Sep 18,2014
Sep 18,2014
1
people found
this helpful
this helpful
I have used Martin & Co for the last 3 years and in this time I have had consistent battles with them just to complete simple tasks. Firstly, one thing they have done well is rent collection. My rent has been paid into my account more or ...
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What agent could do to change your mind?
I have given Martin & Co several opportunities to change my mind. There have now been too many instances of being let down (I can't remember a positive experience when having to deal with them).Attached Filesnbsp;
Comment on agent fees
The fees are not unreasonable if the service you are receiving is positive. Sadly, I pay Martin & Co each month and get nothing positive in return.
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Aug 01,2014
Aug 01,2014
1
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this helpful
Arguably one of the most unprofessional company I have ever dealt with. I'm used to dealing with many companies and suppliers and I know how to deal with them, however it was like Martin and Co. went out their way to be the most uncooperative.
...
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Jun 25,2014
Jun 25,2014
1
people found
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o Had to call the office in order to get the feedback for the application process 3 days after application was made as the office didn't call me back for it.
o Called the office 4 times prior to signing the contract in order to be informed ...
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What agent could do to change your mind?
Better communication return of agent fees as they were plain incompetent at performing their workAttached Filesnbsp;
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Jun 10,2014
Jun 10,2014
0
people found
this helpful
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I used Martin and Co to rent out my one bedroom flat for over two years, covering four tenants, using their fully managed property service. Overall I would say I was extremely disappointed in several aspects of their service.
- When I had the initial ...
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What agent could do to change your mind?
Demonstrated that they actually cared about something apart from taking money off me.Attached Filesnbsp;
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Jun 12, 2014
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the Harlow branch are terrible, NEVER return calls! close early and sit in the office with the lights off ignoring the door... I hope they dont return my calls now, id rather not use them! ...
May 29,2014
May 29,2014
0
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this helpful
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Absolutely terrible DO NOT rent from these guys they do not listen to a word you have to say. Asking for rent that has already been paid. Threatening with bailiffs even after showing evidence of payment. Even saying that the property is abandoned when we've ...
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What agent could do to change your mind?
You guys are assholesAttached Filesnbsp;
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Jan 30,2014
Jan 30,2014
1
people found
this helpful
this helpful
I advertised my property through Martin and Co in Decembr 2013. It was for 525 pounds. They suddently without my consent reduced the fee to 500 pounds without my permission and stated they found a tenant who is interested. I told them i was not interested however they ...
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Apr 24,2013
Apr 24,2013
5
people found
this helpful
this helpful
DO NOT USE THESE LETTING AGENTS!
Without doubt the worst customer service I have ever experienced from any company/service provider.
Paid for a credit check to be done before moving in as is standard practice. This was not completed. I know this as I ...
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What agent could do to change your mind?
Acted on our concerns & issues. Answered the phone when we call. I think out mobile numbers are now known and purposely not answered.Attached Filesnbsp;
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“Worst customer service, and responsible management possible. Horrible communication from ......”
Nov 12,2012
Nov 12,2012
7
people found
this helpful
this helpful
Worst customer service, and responsible management possible. Horrible communication from the apparant Manager of this branch. [Removed]...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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